Penicuik Home Improvements Bewertungen 

A company of con artists! Had all my windows and patio doors replaced and have had nothing but trouble since! Handles snapped of the windows, the patio doors are far too heavy and sag causing them not to close properly. The so called salesman was a retired army officer but upon reflection, he was nothing more than a bully man that pushed the sale. Tried to contact this company to attempt to get our issues addressed, no way to get a hold of them. The finance company that was pushed upon us weren’t much better. You live and learn and I’ll never allow a company to take advantage of me like this again.

Originally had windows fitted by Penicuilk home improvements on 4.1.18. Over the past year one if the windows has dirty marks on the inside of the double glazed unit. I have been trying to contact customer services regarding the fault. Telephone number not recognised and can't find any other contact information

Trying to contact Customer Care ... Tel no. not recognised

Having power of attorney over my elderly mother as she became older and unable to look after herself. I started to look into a bill she kept complaining about.
Penicuik have done some gutters and soffits and eaves facings for my Mum a while back.

Absolutely disgusted to see they chardged over £6,500 for the work and signed her up for a payment plan which means the total amount payable is £14,000 pounds. 5years ago the work was carried out, and she still has 5k left to pay until 2026
Seeking legal advice as Hitachi Personal Finance are quite happy with the plan.
A plan she never knew of, or signed up for.
Absolute disgrace, ruining my Mums last years on this Earth

If anyone has any help or advice please do comment as I’m seeking legal action

This company is pathetic customer service is shocking worst I have ever come across.
Within a year of installation 2 window mechanisms broke I had to pay £180 upfront as a bond even though under warranty,
The windows were repaired and it took 12 weeks to get the £180 back
The windows then broke again and they could not care less
Please stay clear of this company save yourself the hassle
The windows are substandard

Got French Doors fitted. Size was wrong, glass was marked in between left a complete mess. Phoned emailed got nowhere so 5 years down the line I've been left with it. They appear to have disapeared but they took over Sidey window before and I see Sidey are now trading again so be careful who you buy from..

bunch of con artists , 10 year guarantee with weather seal ,,, no there's not as Penicuik gone off the face of the earth until they start up again , jobs worth doing were useless , window replaced due to drafts , the new one is worse than the old one , no rectification or warranty , stay clear if they start up and go with a long serving company not these cowboys

Got windows last year , had nothing but trouble all way through fitting and job was stopped and started , even had a "manager" come review often through job. I have been sending emails, letters and phone calls as there are still many problems , no one is interested , they have your money now. I my next port of call is now legal action . This company has worked and then ceased trading and then starts again under different name , they should not be allowed do this someone should be monitoring these companies

Job worth doing are no longer trading and any of its associated companies. They ceased on the 17th October so I was told on the fone this morning. I got my windows may 2018 and had trouble after installation and again now. So my 10yr guarantee is void. My only saving grace is I took the carefree cover at £90 per yr to give extra 5yr cover and a few other bits inc yearly maintenance. A company has taken over this warranty so I am waiting on them calling me back to arrange a date to come out. What I don't understand is why all the websites for the companies job worth doing own are still up.

Windows were ok and service was ok. Wouldn’t recommend though.

Pencrook windows fitted our doors and windows told us alot of rubbish from start couldn't get out the front door the day after they fitted it , when I did get out the hinge fell off , all the sizes are wrong filled and covered with plastic , wrong windows fitted that dont lock , drafts everywhere and house is colder than it was before they tried to fit the new windows, glad they have went bust ,but they will start up again and con more people out of there money , will probably have to go to another company to sort there mistakes out as all the heats going out the windows and doors

DONT USE
15/03/2018 windows and door fitted over 5,000 spend fitter said we will return to replace glass as scratched and door glass will need to be replaced this will be done within 7to 14 days .
STILL WAITING SEVERAL PHONE CALLS LATER AND NOTHING MY WORRY IS THEY ARE GUARANTEED WHAT ARE YOU TO DO CANT BELIEVE THIS COMPANY MY NEXT STEP IS TO TAKE LEGAL ACTION

We put down a deposit for replacement front porch in May and had excuse after excuse as to why, by October the work hadn’t started. We only found out this week after a phone call that they were in receivership and now find out that they actually ceased trading in September?! They have gone bust before and according to companies house only came into being in their current guise in 2017..... they will probably be resurrected again in a new guise....... avoid like the plague!

First, it was OK, the sales was OK. The guys installing it was OK apart from our installation date was changed and they did not tell their own men doing the installation. I only went to Penicuik because my friend had worked there at the time. He no longer works there now.

It was not until after few months down the line we noticed issues. We noticed drafts coming from several of the windows. We didn't notice before because it got warmer season-wise after installation. We did notice that our new back door was stiff but this was getting worse and we noticed that the door did not flush with its frame. It has now gotten to a point where I can't fully use my back door as I have issues unlocking it either from inside or outside the house and even got locked out of my house as well. Not exactly fun times.

I tried getting ahold of someone through their customer service line, was sent to their installation team but the call just rang out. I tried calling their customer service line again later that day and for the next 3 days and then the following Monday. Even during their office open hours, there were times when it went straight to their answer machine saying it was closed but their times said they were open. Very strange, even for the whole of a workday with multiple calls I still couldn't get through. I had tried using their online messaging service but that threw errors and also sent emails but had no response. When I finally got through to someone again on their customer service line after the weekend I was informed that the company was under administration and nothing they could do. I am very very disappointed by this company and how they treat their customers.

They seem to only care to get your money and run away with it.

I am now getting someone independent to fix my door and take a look at my windows.

Does this mean that their 10-year warranty is a load of hooie? We are now considering selling our house due to this company's shoddy work and a severe lack of customer care that has been causing us stress which we did not need.

Please do not go to Penicuik for your Windows and Doors unless you are happy to throw your money away.

Donna
Bought Windows and doors from Kevin in sales put a £6000 down payment since then I’ve stop all payments.
I have a cracked window
My back door does not work
My windows all stick when opening
I still have concrete blocks on my out side of my windows which was supposed to be removed so I had flush windows sills outside
My front door letter box fell of ...
since April I’ve been calling trying to get this fixed but never no reply or I get fobbed of with a manager who return my call but of course never does.
I am a very unhappy customer would not recommend this company to anyone I’m in the process of taking legal action.
Donna from Aberdeen. 😡

Shambolic! We placed an order for windows through penicuik but decided to cancel. We got told when sales manager Alan was in our home we had 30 days to cancel but turned out it was only 7 days! We cancelled within the 7 days anyways and they tried to keep £200 of the £400 we had paid as a surveyor had been out to measure the windows did not get told that by the sales man! But we argued and they agreed to the full refund but told us would take 2-3 weeks. So that time passed i called to be told that the company had went bust and i would need to try get my money back from the bank! Since trying to contact them the number has been deactivated and we have no way of contacting these people! Utter disgrace! they probably knew they where going bust and withheld our money!! Cant understand how this company can keep going bust and screwing people as by the looks of the reviews its no the first time!

The sales person was very friendly and polite however that’s where the friendly service ended. The fitters hardly said a word and left hand prints all up my newly painted walls and I’m still waiting for a plasterer to repair outside damage 1 month after the windows were fitted. One of the windows had been made incorrectly and therefore had to be re-fitted on another date. I have explained all this to the head office but they just put you through to a different company who fit the windows and don’t seem all that bothered.

No stars for this company as it has now gone bust!!! Trying to get my money back. Always pay on a credit card as at least some hope of money back. Disgusting shower of con artists as already described.

On Monday the 30th of September at 17:30 we had a sales team member Derek come to our house to give us a quotes on 7 windows . We agreed a figure that night. On Wednesday After speaking with a family friend about the price agreed we had realised that we were over paying by a large amount. We tried to contact Penicuik on Wednesday but were unable to get hold of anyone We then contacted the Finance company and cancelled the agreement through them. On the Wednesday night we received a call from Derek asking if he could come back and visit us on Thursday night at 18:30 as he realised he might be able to give us a better deal than originally given. I finally got hold of a Penicuik customer service advisor on Thursday morning who inform that as of Monday 30th Penicuik have ceased trading and advised speaking with my credit card company to get a refund on my deposit(The Customer Service Team were very helpful). This company has ceased trading as of Monday 30th of September yet Derek has arrived to my property on Monday evening and sold me windows from a company that has ceased trading and then contacted me again to try give me a better deal on the Thursday this man is a crook of the highest level.

My partner and I were looking at purchasing new windows for our home back in August this year, the company sent out a salesman called Graeme if I remember correctly, baldy chap. The man was a total shyster, and that's me putting it very lightly. He quoted us over £6000 for three new windows which is beyond laughable, but he kept using aggressive sales tactics, and definitely took advantage of the fact that myself and my partner had recently become new parents. He bullied his way into getting us to purchase one window instead of three, he also failed to mention a £299 admin fee, he assured us this was to pay for a Surveyor, nothing about an admin fee. He could not wait to get out of our house quick enough after we had signed the contract.

Thankfully for us, we came to our senses and cancelled the order the next day.

Then we ran into more problems, I was assured I would get my full £299 back as I had cancelled within the 7 day cooling off period. We cancelled this order on the 20th of August, after countless phone calls of them assuring me the refund had been processed, I knew something was off.

I phoned up again yesterday, and they proceeded to tell me the company was being sold and that I couldn't get my money back from them, that I had to contact my bank regarding the matter!

Thankfully I contacted my bank, and they have been able to get the money back through debit card disputes.

So if they are telling you the same as me, get on the phone to your bank straight away, debit card or credit card disputes departments.

Without question, the worst experience I have ever had financially, total amateur hour of a company.