They refused to accept y return which didn't fit. Despite the website saying easy returns AND all clothing can be returned on the product page. Awful people to deal with. I sincerely hope the busines... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
BEWARE ⚠️ Bears all the hallmarks of a scam site. Emails being bounced back as undeliverable. Angry at myself for having been fooled.
Great clothing at reasonable prices and fairly quick deliveries. However their Customer Service when a problem arises is appalling - after several emails, photos etc of a faulty tee-shirt I gave up a... Mehr ansehen
Unternehmen hat geantwortet
I’ve ordered over 20 times from NICCE never had any issues, if I’ve needed to return it’s fast and simple , there customer support reply very fast, shout out to Holly in the customer service team aswe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Clean, simple, quality contemporary casualwear and streetwear designed in East London. Shop the latest NICCE menswear & womenswear collections. Free delivery on all orders over £50.
Kontaktinformationen
Bethnal Green Road 238-240, E2 0AA, London, Vereinigtes Königreich
- nicceclothing.com
2.4
Mangelhaft
1343 Bewertungen
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Order number #391760
Order number: #391760
I ordered my items on the 19th of December and they have not been delivered. I have tried to contact nicce multiple times but here nothing in return. There is no contact number to actually speak to someone. Just seems to me they want you to email them to fob you off.
Useless customer service.
AVOID THIS COMPANY!!!
19. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Malanie,
We sincerely apologize for the frustration you've experienced regarding your order placed on December 19th. We understand the importance of timely delivery and are genuinely sorry for any inconvenience caused.
We acknowledge the difficulties you've encountered in reaching our customer service and apologize for the lack of response. This falls below our standards, and we are actively working to improve our communication channels.
We understand your frustration, and we want to assure you that we are committed to resolving this matter and improving our customer service. Your feedback is invaluable, and we appreciate your patience as we work to make things right.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
- The NICCE Team
Ordered a tracksuit on 2nd of December…
Ordered a tracksuit on 2nd of December for a Christmas present, order confirmed and payment taken, have tried contacting multiple times but received no response. Have gave up now and have escalated with my bank to get my money back!
2. Dezember 2023
Antwort von NICCE
Hello Liam,
We sincerely apologize for the frustration you've experienced with your order, especially during what should have been a joyous season. We understand the importance of timely communication and regret the inconvenience caused by the lack of response.
Your feedback is invaluable to us, and we're committed to addressing this issue promptly. To assist in resolving this matter, could you please edit your review to share your order number with us?
We regret that it has come to this point, and we're actively working to improve our communication channels to prevent similar occurrences in the future. We appreciate your patience and understanding during this process.
- The NICCE Team
Nicce cancelled my order and didn’t say…
Nicce cancelled my order and didn’t say why and didn’t refund my money.
I have been contacting them since 16th December and still no reply.
Order number: 389015
16. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Leanne,
We sincerely apologise for the inconvenience and frustration you've experienced with your cancelled order. We understand the importance of clear communication and prompt refunds. We understand the frustration this has caused, and we appreciate your patience.
After thorough investigation, we want to inform you that your refund has already been processed. Please allow 3-5 working days for the funds to settle back into your account.
We deeply regret any delay in communication, and we understand the importance of timely updates. Your feedback is valuable to us, and we are actively working to improve our customer service processes to prevent similar issues in the future.
- The NICCE Team
Didn’t receive order and nicce doesn’t respond
I ordered around a month ago and there are still no updates,
I tried to email nicce about 5 times and they’ve received the email but haven’t responded.
This is my order number 390897
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Saif,
We sincerely apologize for the delays you've experienced with your order and the lack of response to your emails. This falls below our standards, and we understand your frustration.
Please allow us a little time to rectify this situation, and we appreciate your patience. If you have any additional concerns or questions, feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Still waiting
Wished I looked at the reviews here first before i put in a order in on the 14th December 2023 and now 13th of January 2024 and still waiting have sent 2 emails and given plenty of time to respond but to no avail I thought I was buying from a reputable on line store but looks like not the case.
Order number: #390181.
14. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Antony,
We sincerely apologize for the delays you've experienced with your order and the lack of response to your emails. We understand your frustration, and we deeply regret any inconvenience caused.
Please allow us some time to rectify this situation, and we appreciate your patience. If you have any additional concerns or questions, feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Don't Bother!!!
This company cannot be bothered putting a size chart in association with chest and waist sizes instead they recommend you get your usual size (Not True) guess what they were Too Small
I always buy XL Boxers and with Nicce it should have been XXL so they were sent back Then you have to wait over 2 weeks to get your money refunded and you have to pay postage for the return AVOID
27. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Les,
We appreciate your feedback and apologize for any inconvenience you've encountered with the sizing and return process. Your experience is valuable to us, and we want to ensure we address these concerns.
We are actively reviewing our sizing information to enhance clarity and provide a more accurate fit for our customers. Additionally, we understand the frustration with the return processing time, and we are working to expedite this aspect of our service.
If you have any further details or specific suggestions on how we can improve, please feel free to share them.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
- The NICCE Team
Ordered on 7th December for a Christmas…
Ordered on 7th December for a Christmas present still not delivered still no order update have emailed 3 times no reply ...I just want a refund now but can't get in touch ... absolute nightmare order number 388381
Thanks for the reply but I still having been told what's happening with my order it's been 6 weeks now since I ordered the items ??
12. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Neil,
We sincerely apologize for the distressing experience you've had with your order. We understand the frustration and disappointment, especially considering it was intended as a Christmas present.
Your patience is appreciated, and we understand the urgency of your situation. If you have any additional concerns or questions, please feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
NO GOODS, NO COMMUNICATION
Ordered beginning of Dec- nothing has arrived.
Have emailed countless times - no reply.
Submitted a review to which they eventually replied asking for order ID and now they’ve flagged it as containing harmful content.
ALL I WANT IS EITHER THE HOODIE (WHICH WAS A CHRISTMAS PRESENT) OR A REFUND. SURELY NOT TOO MUCH TO ASK?
ORDER ID (IN CASE THEY ACTUALLY LOOK AT THESE REVIEWS) : 387335 ORDERED ON THE 5TH DECEMBER
11. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Ian,
We sincerely apologize for the significant inconvenience you've faced with your order. We understand and share your frustration, and we deeply regret the lack of communication and the delays you've experienced.
To expedite the resolution, we will prioritize your case and ensure that your hoodie is either delivered promptly or a refund is processed. We appreciate your patience during this process.
If you have any additional concerns or questions, please feel free to share them with us. Your feedback is crucial, and we are actively working to address the issues in our communication processes.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Placed an order on the 14th December.....
Placed an order on the 14th December, for xmas stocking fillers, but these were never dispatched. Nearly a month later I have had no reply to numerous emails, no notification of any delay and am now seeking redress through my payment provider. Clearly customer service is a myth within this company, Avoid if possible. (Order number 390187)
11. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Robert,
We sincerely apologize for the disappointment and frustration caused by the delay in dispatching your order placed on December 14th. Your experience is certainly not reflective of the service we aim to provide.
We regret the lack of communication and the inconvenience you've faced. Your feedback is essential, and we are actively working to improve our customer service processes to prevent similar issues in the future.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Easy purchase with a painless process
28. Dezember 2023
Antwort von NICCE
Hello,
We are delighted to hear that your purchase experience was smooth and hassle-free! Thank you for taking the time to share your positive feedback. If you have any further comments or if there's anything specific that stood out to you during the process, please feel free to let us know. We appreciate your business and look forward to serving you again in the future.
- The NICCE Team
Terrible service
Order number: 387719
This company has terrible service! Placed an order in early December and still has not arrived to this day. They don’t respond to emails and seems like they just took our money. No idea what has happened with my order.
6. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Leeza,
We sincerely apologize for the unacceptable delay in receiving your order, and we understand the frustration and disappointment you must be feeling. We deeply regret any inconvenience caused by the lack of communication and the prolonged processing time.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
For those thinking or ordering…
For those thinking or ordering something from this company I offer three pieces of advice;
1 - don’t do it
2 - please don’t do it
3 - for the love of god, don’t do it.
Total shambles. They don’t reply to you. They don’t send items you have paid for (That is effectively theft by the way). You have more chance getting an email from your dog than from this lot. I would genuinely rather cut my testicles off with a rusty bread knife than deal with this company.
*** Automatic response from them on 11th January asking for more details from me. They do not reply via email or via their website but they do respond to reviews on here. My response.....
Hi,
You sent me the same response, almost word for word, on the 12th of December when I posted my first review. Yet nothing has changed. Why do you reply to Trust Pilot reviews but not emails directly sent to your customer service team? I will provide the order number in the hope that something will happen. 390392
***UPDATE They send an automatic response when you place a review and ask for details so they can address the issue ". Six days after receiving this information and i have heard nothing. They really are a truly awful company to deal with.
29/01/24
Happy that is now resolved. Absolutely laughable that this company would suggest that by me looking for some semblance of customer service, ie. a response from them, that this would be the reason it took 10 weeks to get a refund. Perhaps if you actually responded to your customers they wouldn't feel the need to contact you multiple times? Apparently sending emails to your customer service team can “hinder our ability to provide sufficient support”. Considering you provide no other way to allow customers to contact you then this is one thing you may want to address. Two months and two weeks it took you to respond to me. Maybe you should think about whether this is “sufficient customer support”.
Kind regards
20. November 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Graeme,
We sincerely apologise for the frustration and inconvenience you've experienced, and we understand your dissatisfaction.
We acknowledge your recent communication and the concerns you've raised. We understand the frustration you've experienced, and we would like to address the situation.
While we value customer feedback, it's essential to communicate respectfully. Sending over 10 emails to our customer service team can be considered excessive and may hinder our ability to provide efficient support to all customers.
We kindly request that you respect our team and allow us the time to address your concerns appropriately. Harassing emails can strain our resources and impede our ability to provide timely assistance to everyone.
Regarding your order, we have initiated a refund, and you can expect the funds to settle back into your account within 3-5 working days.
We are committed to resolving any issues you may have faced, but we kindly ask for your cooperation in maintaining a constructive and respectful dialogue. If you have further questions or concerns, we encourage you to communicate with us in a more measured manner.
Thank you for your understanding, and we hope to serve you better in future.
- The NICCE Team
Ordered 15th December
Ordered 15th December. 4 weeks later nothing. Emailed customer service 3 times and zero response.
Order number: #390756
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Stephan,
I apologise for the inconvenience you're facing with your order, and I appreciate you bringing this to our attention.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Placed an order on 151223 and still…
Placed an order on 151223 and still waiting for fulfillment with no communication from Niice. Avoid this company.
11. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Lee,
I apologise for the inconvenience you're facing with your order, and I appreciate you bringing this to our attention.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
If there's anything else we can assist you with, please don't hesitate to let us know.
- The NICCE Team
I ordered on 15 of December now it’s 10…
I ordered on 15 of December now it’s 10 of January I am still waiting for the order, I have sent several email for explanation no reply whatsoever.
My order number is 390715
Either pay my money back or I will be reporting you for fraud.
Still it’s been another 10 days I haven’t received my order.
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Ash,
We appreciate you and would like to extend our sincerest apologies for the delay in delivering your recent order.
We are currently experiencing an unprecedented volume of orders, especially during this busy season. The overwhelming demand has put a strain on our logistics and fulfilment processes, leading to delays in dispatching orders as quickly as we would like.
Please be assured that our team is working tirelessly to expedite the processing and dispatch of all orders, including yours. We understand the importance of timely deliveries, we sincerely regret any inconvenience this delay may have caused.
Once your order has been shipped, you will receive an email with the relevant tracking details.
- The NICCE Team
SHAMBLES OF A COMPANY
The fact that you responded to my 1 star review but not the countless emails I’ve sent to your company, the customer service is a disgrace!
in regards to my order on the 3rd of December, on the review below that doesn’t even allow me to respond my order number is 387226.
Miss g pride.
Email address is pridegeorgia17
G mail
.
Com
if you care to read the endless emails I’ve sent to try and get this sorted before my last resort being a review of this shambles of a company.
3. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Georgia,
We appreciate you and would like to extend our sincerest apologies for the delay in delivering your recent order.
We are currently experiencing an unprecedented volume of orders, especially during this busy season. The overwhelming demand has put a strain on our logistics and fulfilment processes, leading to delays in dispatching orders as quickly as we would like.
Please be assured that our team is working tirelessly to expedite the processing and dispatch of all orders, including yours. We understand the importance of timely deliveries, we sincerely regret any inconvenience this delay may have caused.
Once your order has been shipped, you will receive an email with the relevant tracking details.
- The NICCE Team
Order number 393560
Order number 393560
I ordered on the 2nd January received a confirmation email and not heard anything since no dispatch email. It currently still says unfulfilled I also emailed to alter the post code as it had been entered incorrectly by 1 digit I've heard absolutely nothing back it states do not send duplicate emails etc but they don't even reply to one email let alone duplicate the customer service is shocking this order is for a birthday present I need for the 17th January!! I've ordered items since from other business and recieved the items.
If Nicce can contact me and send My order ASAP I'm happy to alter my review until then I would avoid purchasing.
2. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Sarah,
We sincerely apologize for the inconvenience you've faced with your order. We understand the urgency, especially for a birthday present, and we deeply regret any delay and lack of communication.
Your feedback is crucial, and we appreciate your willingness to update your review based on the resolution. Please allow us a little time to ensure the necessary adjustments are made, and your order is on its way.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
been 25 days since the purchase
been 25 days since the purchase, still no sign of delivery or even a single update on the shipping, pretty dreadful experience considering I needed the clothing weeks ago. #391863 was the order number
28. Dezember 2023
Antwort von NICCE
Hello Alex,
We sincerely apologize for the prolonged delay in the delivery of your order. We understand the frustration and inconvenience this has caused, especially considering your need for the clothing weeks ago.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Still waiting for my order
Placed order on 5th December.Had confirmation say recieved my order.
Tried to call to see where order is.Phone message says high volume of calls.Send email and no one responds.
10/1/24 and still my order has not arrived order no 387293.Please contact me on my contact details ASAP
5. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Emma,
We sincerely apologize for the extended delay in receiving your order placed on December 5th. We understand the frustration and inconvenience this has caused.
We regret to inform you that, we do not have a phone line.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Take money but don't deliver.
Placed an order (390816) on the 15th Dec. Received order confirmation. Money taken. 26 days later still no items or refund. Have emailed, but no response. Avoid!!!
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello,
We sincerely apologize for the delay in processing your order and the lack of communication regarding its status. We understand your frustration and want to assure you that we are actively working to address this issue.
We regret any inconvenience caused and appreciate your patience during this process. Our customer satisfaction is paramount, and we are committed to rectifying this situation promptly.
Thank you for bringing this to our attention, and we apologize for any frustration this may have caused.
- The NICCE Team
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