I purchased a car pressure washer from them. I bought it cause it has a 30 day money back guarantee. The washer was a joke not only did it not provide any pressure it didn't even connect to the hose c... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great clothing at reasonable prices and fairly quick deliveries. However their Customer Service when a problem arises is appalling - after several emails, photos etc of a faulty tee-shirt I gave up a... Mehr ansehen
Unternehmen hat geantwortet
I’ve ordered over 20 times from NICCE never had any issues, if I’ve needed to return it’s fast and simple , there customer support reply very fast, shout out to Holly in the customer service team aswe... Mehr ansehen
Unternehmen hat geantwortet
They refused to accept y return which didn't fit. Despite the website saying easy returns AND all clothing can be returned on the product page. Awful people to deal with. I sincerely hope the busines... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Clean, simple, quality contemporary casualwear and streetwear designed in East London. Shop the latest NICCE menswear & womenswear collections. Free delivery on all orders over £50.
Kontaktinformationen
Bethnal Green Road 238-240, E2 0AA, London, Vereinigtes Königreich
- nicceclothing.com
2.4
Mangelhaft
1344 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Take money but don't deliver.
Placed an order (390816) on the 15th Dec. Received order confirmation. Money taken. 26 days later still no items or refund. Have emailed, but no response. Avoid!!!
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello,
We sincerely apologize for the delay in processing your order and the lack of communication regarding its status. We understand your frustration and want to assure you that we are actively working to address this issue.
We regret any inconvenience caused and appreciate your patience during this process. Our customer satisfaction is paramount, and we are committed to rectifying this situation promptly.
Thank you for bringing this to our attention, and we apologize for any frustration this may have caused.
- The NICCE Team
Avoid!
Avoid!! Order No #31829 placed 14/12/2023 payment has been taken and product not received have sent 6 emails to customer service and received no response or reply from any
10. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Richard,
We sincerely apologize for the inconvenience you've experienced regarding your order. We understand your frustration, and we deeply regret any delays or lack of response from our customer service team. However, it's important to note that sending multiple emails may contribute to the backlog and further delay our ability to reach you.
After further investigation, we have confirmed that your order has been delivered. Thank you for your understanding, and we appreciate your patience.
- The NICCE Team
I ordered on the 3.1.24 for a birthday…
I ordered on the 3.1.24 for a birthday in February and money taken confirmation email sent but no delivery date. I've emailed twice now due to it not being dispatched or no update and no reply. How do I get a refund
10. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Hayley,
We sincerely apologize for the inconvenience you've experienced with your order placed on January 3, 2024. We understand the importance of receiving your order in time for a birthday celebration and regret any delays in communication.
To expedite the resolution process, could you please edit your review to provide your order number?
We acknowledge the frustration caused by the lack of updates and responses to your emails, and we are actively working to address this issue. Your satisfaction is our priority, and we appreciate your patience as we work towards a resolution.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
- The NICCE Team
No customer service
No customer service
Order number #390812
I placed an order on the 15th December and I am still yet to receive the order. I have emailed NICCE customer services as that is the only option for communication and I am just being ignored. Very bad customer service
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Halina,
We appreciate you and would like to extend our sincerest apologies for the delay in delivering your recent order.
We are currently experiencing an unprecedented volume of orders, especially during this busy season. The overwhelming demand has put a strain on our logistics and fulfilment processes, leading to delays in dispatching orders as quickly as we would like.
Please be assured that our team is working tirelessly to expedite the processing and dispatch of all orders, including yours. We understand the importance of timely deliveries, we sincerely regret any inconvenience this delay may have caused.
Once your order has been shipped, you will receive an email with the relevant tracking details.
- The NICCE Team
very poor unprofessional customer service
I placed an order 390879 on 15th December 2023 and received a confirmation email for order and money was taken. No despatch email since then. Three emails sent to customer team on 20th, 30th December and today to cancel my order and refund my money. No response to my emails. If you cannot honour order then why you have taken the payment. I will not order again from Nicce. Appreciate immediate refund of my money.
9. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Ram,
We sincerely apologize for the inconvenience you've encountered with your order. We understand and share your frustration regarding the lack of updates and responses from our customer team.
Please be assured that we are taking steps to improve our communication processes to prevent similar situations in the future. Your satisfaction is our priority, and we appreciate your understanding and patience.
If you have any additional details or concerns, please feel free to share them.
- The NICCE Team
Where is My order
Where is My order. No update since December the 3rd, no replies to customer service and no refund issued? I see you're replying here on a public forum so feel free to help me please?
Order number: 386438
3. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello,
We sincerely apologize for the delay in updating you on your order, the lack of responses from our customer service, and any inconvenience this has caused.
We understand the urgency of your situation, and we will make it a priority to get in touch with you as soon as possible to provide a status update on your order, address any issues, and ensure your satisfaction.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to rectify this situation and restore your trust.
- The NICCE Team
I placed an order on 5th December 2023…
I placed an order on 5th December 2023 money was taking got email saying order received its now 9th Jan 2024 and still no order few emails been sent have received no response. The fraud team from my bank are now dealing with it. Will not order from you again. Very bad customer service order nos #387218. Still no response from nicce after asking for order nos
5. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hi Julie, we're truly sorry that you've experienced this with us.
Just so we can help, can you please edit the review to include your order number and we will be more than happy to investigate this for you right away?
Thank you for your patience whilst our team works around the clock to ensure that we can assist everybody.
- The NICCE Team
Order arrived but was wrong size
Order arrived but was wrong size. Have attempted to contact customer services 3 times but never get a reply. Absolutely disgusting service.
NICCE order #385025
9. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hi Dan, we're so sorry to hear that you have not received a response from our team regarding the incorrect size that was sent. We'd love to help you as soon as possible!
Could you please kindly edit your review to include your order number, so that we can look into this promptly?
We thank you for your continued patience whilst our Customer Service team works around the clock to ensure that we are able to assist everyone.
- The NICCE Team
Absolutely appalling service
Absolutely appalling service. Do not buy from them. My son ordered some clothes 2 weeks before Xmas. They have taken the money and not dispatched the order. We have contacted multiple time and had no response whatsoever.
Disgraceful service
16. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hi Laura, we sincerely apologise for the inconvenience you've encountered with your recent order. Your experience falls short of the standard of service we aim to provide, and we genuinely regret any frustration it may have caused.
To address your concerns and rectify the situation, we kindly request you to edit your review to include your order number. This will allow us to promptly investigate the matter, and please rest assured that our customer service team is working tirelessly around the clock to ensure every customer is attended to.
Once your order number is included in the review, our dedicated team will prioritise your case and work towards resolving the issue at the earliest. We understand the importance of your order, especially during the holiday season, and we are committed to ensuring a swift and satisfactory resolution for you.
Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly.
- The NICCE Team
Order number #390470 Order NOT received.
Order number: #390470
As per other reviews, I placed an order 14th December 2023. Confirmation email, order and money taken. Nothing since. No expected delivery date or refund. I have emailed the customer service team and received no reply.
NICCE order number #390470 - where is my order?
14. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Donna,
We sincerely apologize for the delay and lack of communication regarding your order. We are currently experiencing an unprecedented volume of orders, especially during this busy season. The overwhelming demand has put a strain on our logistics and fulfilment processes, leading to delays in dispatching orders as quickly as we would like.
Please be assured that our team is working tirelessly to expedite the processing and dispatch of all orders, including yours. We understand the importance of timely deliveries, we sincerely regret any inconvenience this delay may have caused.
Once your order has been shipped, you will receive an email with the relevant tracking details.
- The NICCE Team
AVOID!!!!!!!!!!!!!!!!!!!!!👹👹👹👹👹👹👹👹
Hi , I placed an order on 26/ 11/23 order number is 383750
I haven’t received the order yet or any updates on the delivery.
Please do the needful.
Thanks
This was the email I sent to Nicce customer care on mid December. No reply or any update on order as of today 08/01/2024.
No PayPal option for payment otherwise I could claim back.My money LOST.
8. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hi Sebi, we sincerely apologise for the inconvenience you've experienced with your order (Order Number: 383750). We understand the frustration caused by the delay and lack of communication.
Upon reviewing your case, we regret to inform you that your order faced unforeseen challenges, leading to its cancellation. We understand the importance of timely updates, and we sincerely apologise for any lapse in communication due to a high-volume of emails our team has been receiving. We have processed a full refund for your order, please allow a few business days for the funds to reflect in your account.
We also want to clarify that we do accept PayPal as a payment method. We apologise if this information was not clearly communicated to you. Your feedback is invaluable, and we are actively working to improve our communication processes to prevent such occurrences in the future.
We understand the frustration this situation has caused, and we genuinely appreciate your understanding.
Thank you for bringing this to our attention, and we hope for the opportunity to serve you better in the future.
- The NICCE Team
Xmas Gifts Still Not Arrived After A Month!
I ordered some Christmas gifts for my boys on 27th November. The estimated delivery time was 2-3 days. I realised I still hadn't received the goods nearly a month later so I tried to contact NICCE. They don't have any phone number listed and the only way to get in touch is by email. I emailed them on 20th Dec to ask where the goods are, and if they weren't shipped to cancel and refund me. As I write this I still haven't had a response from them. However, it appears the goods were shipped on 29th Dec, and arrived to me on 2nd Jan. This was too late as I'd already bought alternative gifts. When I opened the package I realised they still only sent HALF the order! I will never buy from them again. BE WARNED!
27. November 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand your frustration and disappointment, and we would like to express our sincere apologies for the delay in response and the partial fulfilment of your order.
Firstly, we deeply regret the extended delivery time, and we acknowledge that this falls short of the service standards we strive to maintain. Regarding the lack of communication, we are truly sorry for not responding promptly to your email. We are currently working on improving our customer support channels to ensure a more timely and effective response to inquiries.
Once again, we sincerely apologize for the inconvenience caused, and we appreciate your understanding.
- The NICCE Team
No customer contact
Placed an order on 4th November, received order confirmation and payment was taken. Hadn’t heard anything for a couple of weeks and I started contacting via online and email. At the end of December I ended up getting a refund from PayPal. Not once did I get a response to my emails. Strange company.
It was order number 379485 if you want to figure out what happened. Even one response from the many messages I sent by email and online would have been helpful. I don’t think I’ve ever used a company with no response whatsoever.
4. November 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Joanne,
We deeply regret the unsatisfactory experience you had with your recent order, and we sincerely apologize for any inconvenience caused. Your feedback is valuable to us, and we appreciate you taking the time to share your concerns.
It is disheartening to hear that you faced challenges in reaching us and did not receive the level of communication and service you deserved.
If there's anything specific you would like us to address or if you have further details about your order, please share them with us. We want to make things right and ensure that steps are taken to improve your experience and the experience of our future customers.
- The NICCE Team
Customer service is none existent
Dont expect to be ordering from here ever again. I placed an order 15th December 2023 confirmation email and money taken. Nothing has happened since. I know it is a busy period in the year and thought id give them the benefit of doubt. It’s now the 8th January. I’ve emailed the customer service team and received no reply. AVOID THIS COMPANY
8. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello,
We sincerely apologize for the unacceptable delay in processing your order and the lack of communication you've experienced. Your frustration is completely justified, and we deeply regret any inconvenience caused.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Placed order, emailed team 2 minutes later to cancel, then despatched a few days later
Placed order, emailed 2 mins later to cancel
Item was never cancelled, despite emailing and providing plenty of time, item was sent.
Returned item, they expect me to pay for postage, which should have never been the case as I requested to cancel well within the timeframe.
5. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Cam,
We apologize for the inconvenience you've encountered with the cancellation of your order, and we understand your frustration.
Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to address this situation.
- The NICCE Team
Don’t order from them
Order Number #390407
Don’t order from them. I placed an order 14th December 2023 confirmation email order #390407 and money taken. Nothing has happened since. No expected delivery date or refund. It’s now 8th January. I’ve emailed the customer service team and received no reply.
Update- had a response from Nicce asking for order number to be added to this review. Order number was added on 8th January and no communication from Nicce since!! Now 13th January.
CAVEAT EMPTOR!
14. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Mark,
We sincerely apologize for the inconvenience you've experienced with your order, and we understand your frustration. Your feedback is crucial to us, and we want to address your concerns promptly.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Do not use
My order from 15th December has not arrived whatsoever and zero response from Nicce to emails.
390763 is the order number
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Alice,
I apologise for the inconvenience you're facing with your order, and I appreciate you bringing this to our attention. To assist you promptly, could you please provide your order number? With this information, we can investigate the status of your order and provide you with accurate and timely updates.
- The NICCE Team
Never again
Placed an order end of November after 5 failed messages with no reply it took the bank to get involved to get a reply. An hour after speaking to the bank surprise I got an email from them stating no stock so would get a refund and here’s a discount code.
30. November 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello,
We sincerely apologize for the inconvenience you've faced with your order and the delayed response.
We appreciate your patience and understanding during this process. It's disheartening that we were unable to fulfil your order due to stock issues. To make amends, we've processed your refund, and as a gesture of goodwill, we've provided you with a discount code for your next purchase.
We understand that this experience has not met your expectations, and we want to assure you that we are actively working to prevent similar incidents in the future.
- The NICCE Team
Two orders placed, not fulfilled - AVOID
Two orders placed, one on 23rd November, another on 30th November, absolutely no communication given on the status of either order, emails sent to chase and over two weeks before a response was given. On both occasions, order cancelled and refund provided due to “all the items from your order are currently unavailable in our stock”. All items were in available and in stock at the time of ordering. Only saving grace is that the refunds have been processed quickly through PayPal. AVOID!
23. November 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello,
We sincerely apologize for the significant inconvenience you've encountered with your orders, and we understand your frustration.
We deeply regret the lack of communication and the delays in responding to your inquiries regarding the status of your orders. This falls short of our commitment to providing a seamless and transparent shopping experience, and we understand the impact it has had on your perception of our service.
Regarding the cancellations and refunds, we apologize for the confusion and the inconvenience caused by the explanation that all items were unavailable. We understand that this does not align with your experience of the items being in stock at the time of ordering. We are actively investigating this discrepancy to prevent similar incidents in the future.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding and patience as we work to improve our processes.
- The NICCE Team
Order number 390750
Order number 390750
Bunch of crooks- ordered multiple items in mid December and emailed on the 20th December and I have still not heard anything with no response and no refund.These items were Christmas presents hence I had to buy alternatives. Do not give this company your business!
20. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello,
I sincerely apologise for the inconvenience and frustration you've experienced with your recent order. I'm sorry for the delay and lack of communication.
I want to assure you that your concerns are taken seriously, and we are actively investigating the status of your order to expedite its processing. Your experience falls below the standard of service we aim to provide, and I'm genuinely sorry for any disappointment caused.
- The NICCE Team
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.