They refused to accept y return which didn't fit. Despite the website saying easy returns AND all clothing can be returned on the product page. Awful people to deal with. I sincerely hope the busines... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
BEWARE ⚠️ Bears all the hallmarks of a scam site. Emails being bounced back as undeliverable. Angry at myself for having been fooled.
Great clothing at reasonable prices and fairly quick deliveries. However their Customer Service when a problem arises is appalling - after several emails, photos etc of a faulty tee-shirt I gave up a... Mehr ansehen
Unternehmen hat geantwortet
I’ve ordered over 20 times from NICCE never had any issues, if I’ve needed to return it’s fast and simple , there customer support reply very fast, shout out to Holly in the customer service team aswe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Clean, simple, quality contemporary casualwear and streetwear designed in East London. Shop the latest NICCE menswear & womenswear collections. Free delivery on all orders over £50.
Kontaktinformationen
Bethnal Green Road 238-240, E2 0AA, London, Vereinigtes Königreich
- nicceclothing.com
2.4
Mangelhaft
1343 Bewertungen
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Ordered 12th December for Xmas presents…
Ordered 12th December for Xmas presents - still not received my order or any correspondence or a reply. Going for a charge back as they clearly have no customer service. Order from them at your peril.
12. Dezember 2023
Bewertung ohne vorherige Einladung
Order number 383796
Order number 383796, returned due to being unsuitable. To date, I have emailed their customer service team seven times, chasing my refund, without a response! Shocking customer service.
26. Januar 2024
Bewertung ohne vorherige Einladung
Ordered a jacket which arrived damaged
Ordered a jacket which arrived damaged. As per the t&Cs, I emailed the customer service team to arrange a return but heard nothing back from them. Quick at taking your money... I'll wait 30 days and do a charge back. Order number: #394599
1. Januar 2024
Bewertung ohne vorherige Einladung
Order 383845 - appalling customer service
383845 is the order number for a sweatshirt purchased as a xmas present. It arrived as expected but the brand logo on the reverse is faulty, many pieces peeling off. I emailed them with photos showing them the issue and requesting a refund. I have had no response whatsoever. A call to their well hidden phone number wasnt answered just a recorded message thanking me for the call. "We WILL get back to you". Appalling service and fits with most of the reviews I've read here! No doubt a standard reply will be received. DISGRACEFUL!
28. Dezember 2023
Bewertung ohne vorherige Einladung
Took my money and never heard from them again
I placed an order with them 10 days before Christmas. They took my money straight away, sent the standard order confirmation stating they'll notify me when the order is sent. That was the last I heard anything from the company, is this even a legitimate business anymore?
I emailed their customer service on 2 separate occasions - not a single response. I had to arrange a charge back through my bank to recoup the money that was frankly stolen by them. My advice, DON'T BUY FROM THIS COMPANY SOMETHING IS SERIOUSLY AMISS WITH THEM
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Mr B,
We sincerely apologize for the inconvenience you've experienced with your recent order, and we deeply regret the frustration caused by the lack of communication and delay in processing your purchase during the holiday season.
Firstly, we acknowledge that our performance fell below the standards we strive to uphold. Your concerns are valid, and we understand the importance of timely and transparent communication, especially during busy periods like the holidays. We take full responsibility for the lapses in our customer service and fulfilment processes.
To assist you more effectively and expedite the resolution process, please edit your review to provide us with your order number. Having this information will allow us to investigate the specific details of your order and address the issues you've encountered promptly.
Once again, we extend our heartfelt apologies for the inconvenience you've experienced.
- The NICCE Team
ORDER 390741
ORDER 390741
STAY AWAY FROM THIS COMPANY!
please could you tell me when I’ll be getting my refund! You’ve had over a month to sort this out and seems others are waiting for refunds too! Come on sort this out and just refund me
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Sarah,
We appreciate your follow-up and understand the frustration caused by the delay in processing your refund. We sincerely apologize for any inconvenience this has caused you.
We want to assure you that we are actively working on resolving the issue, and we understand the urgency of getting your refund to you as soon as possible. Please accept our sincere apologies for the extended timeline in addressing this matter.
We understand your frustration and appreciate your patience as we work to sort out this situation.
- The NICCE Team
Awful Company!!
Awful Company!!! Please learn from all the reviews and do not buy from them. Have sent several emails from the start of december. At this point I'm not interested in the product just want my money back!
Any advice on how to???
My Order Number is #387677
18. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Gemma,
We sincerely apologize for the frustration you've experienced, and we understand your concern regarding the refund for your order. We regret any inconvenience caused during this process.
We have processed a refund for your order, and you should see the amount reflected in your account.
We appreciate your feedback, and we are actively working to improve our processes to prevent similar issues in the future.
Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention.
- The NICCE Team
Order number
Order number: 391790
Order placed on the 19th December. Absolutely didn’t expect to get before Xmas but hoped by end of the year. Emailed in January and received an auto response email saying they were closed for Christmas… very odd. Opened a dispute with PayPal to try and claim money back as it’s been 1 month now.
I’ve heard the company has gone under and has been bought out. Absolutely disgusting that they have been sending out newsletters advertising their sale but not fulfilling orders, why take more money from unaware customers when you have a backlog of orders to send out and customers to contact and apologise to. Appalling behaviour and completely Brand damaging which is a shame as I’ve been a customer for years and the products are good. Way to destroy a reputation… sent out a vague cut and paste mailer today. This should have been a priority… 1 month later is embarrassing!
19. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Sophie,
We sincerely apologize for the significant delay in processing your order and for the inconvenience this has caused you. Your feedback is crucial to us, and we deeply regret falling short of your expectations, especially as a long-standing customer.
Firstly, we want to assure you that your concerns are taken seriously, and we are actively addressing the issues in our order fulfilment and communication processes. We understand the frustration caused by the lack of updates and the delayed response to your inquiries.
We genuinely value your loyalty as a longtime customer, and we understand the importance of upholding our reputation. Please allow us the opportunity to rectify this situation and restore your trust.
Once again, we apologize for any frustration or inconvenience caused, and we appreciate your patience as we work to address and improve our current processes.
- The NICCE Team
Shouldn't even get 1 star!!
Shouldn't even get 1 star!!
I ordered from here on 7th December 2023 and ( like so many other people) still haven't received my order. Everything on the order was for Christmas presents.
I've emailed customer service three times and still have had no reply.
Luckily I've managed to get a refund through PayPal and will never be ordering from Nicce again!!!!
18. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Nadia,
I'm sorry to hear about your frustrating experience. It's certainly disappointing when orders don't arrive on time, especially when they were intended as Christmas presents.
Customer service is a crucial aspect of any business, and it's disheartening that you haven't received a response despite reaching out three times.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Order cancelled 2 months on
Ordered a Christmas present on 25th November. Emailed so many times to ask for an update on my order as it had not been dispatched and I had no response. On the 18th January I got a email to say my order was cancelled and I’ll be refunded in a few working days. Not good enough at all not receiving my order for 2 months with no update and then having to wait again for the refund. Disappointed. I’ve been checking the website and it still says the product is in stock and your able to place the order again. Of course that will not be happening and I feel sorry for other customers about to fall into the trap of having your money holded for months with no product. Company really needs to sort it out. Appalling for Nicce.
18. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Mya,
We sincerely apologize for the unacceptable delay and communication lapses you've experienced with your Christmas present order. This falls far below our standards, and we deeply regret any frustration and disappointment caused.
Your feedback is crucial, and we appreciate your understanding. If you have any additional concerns or questions, please feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Placed an order on the 15th December…
Placed an order on the 15th December for some boxers expecting to get them to arrive for Christmas. Had an email today on the 17th January saying my order has been cancelled. No communication from them prior to this despite sending a chasing email on 3rd January. Order 390846. Terrible customer service.
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Tim,
We sincerely apologize for the disappointment and inconvenience caused by the cancellation of your order. This is not the level of service we aim to provide, and we deeply regret any frustration you may be feeling.
Your feedback is crucial, and we appreciate your understanding during this process. If you have any further concerns or questions, please feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Ordered on 15th December and still waiting…
I placed an order on 15th December and I haven’t even received a dispatch notice yet. I have chased this up via email a few times and there’s been no response.
It’s really disappointing because I ordered these items for Christmas presents and I’m still having to wait for them. Customer service is non existent…. Literally. There’s no telephone number to contact them and emails aren’t replied to. What are customers expected to do?
Can someone please get back to me as soon as possible before I have to escalate this further.
My order number is 390868
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Sofia,
We sincerely apologize for the significant delay in your order placed on December 15th and the lack of communication. Your experience is not reflective of the service we aim to provide, and we deeply regret any inconvenience caused.
Your patience is appreciated, and we understand the urgency of your situation. If you have any further concerns or questions, please feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Order Cancelled
Ordered a nice hoodie just after xmas on the 28th December. No comms about timescales for delivery despite numerous attempts to contact.
Now 4 weeks later I get an e-mail telling me my order is cancelled with no reason or justification? Wish I had read the reviews before ordering. What a terrible company.
Order #392913
Your order has been cancelled
17. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Brian,
We sincerely apologize for the frustration and disappointment you've experienced with your order. We understand and share your concern about the lack of communication and the unexpected cancellation of your order.
To address this, we are actively investigating the circumstances surrounding your order and working to prevent similar occurrences in the future. We deeply regret any inconvenience caused and appreciate your understanding.
If you have any further concerns or questions, please feel free to share them with us. Your feedback is crucial as we strive to improve our service.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
No items received and no response
Just like the many other comments about ordering items in December and then receiving nothing and it’s now
Mid January, I have also sent multiple emails and just received the automated email reply, I just want my money back but don’t know how to get it back, Order #391044
5. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Abid,
We sincerely apologize for the delay in processing your order, and we understand your frustration.
Your feedback is crucial, and we want to address your concerns promptly. To expedite a resolution for your specific case, we have issued a refund for the order.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
- The NICCE Team
Placed order on the the 7th of December…
Placed order on the the 7th of December 2023 and still have no recieved order or refund emailed numerous times with no reply not like it was a small amount of money with #388059 now out money and a Christmas present thanks 🥵🥵🥵🥵
7. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello,
We sincerely apologize for the significant delay in receiving your order (#388059) and the lack of response to your emails. We understand the frustration and disappointment this has caused, especially during the holiday season.
To address this promptly, we will investigate the status of your order and expedite the resolution. Your feedback is crucial, and we are actively working to improve our communication processes.
Please allow us some time to rectify this situation, and we appreciate your patience. If you have any additional concerns or questions, feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
AVOID THIS COMPANY
Ordered 16th Dec and did not receive my order #391165 . Tried contacting customer service multiple times by email but zero reply, only automated messages. Managed to get a refund through PayPal in the end. Terrible experience! never ordering from them again
17. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello John,
We sincerely apologize for the inconvenience you experienced with your order. We're truly sorry to hear that you did not receive your order and encountered difficulties reaching our customer service. This falls short of the service we aim to provide, and we understand how frustrating it must have been for you.
To investigate and address this issue promptly, could you please edit your review to provide us with your order number? We want to ensure that such situations are not repeated in the future and would appreciate the opportunity to make things right.
- The NICCE Team
Order #387959 TERRIBLE CUSTOMER SERVICE
Order #387959
Absolutely appalled by the customer service of a company I have ordered from before and never had a problem!
I placed an order on 5th December for a Christmas present, money was taken and my order was confirmed. Since then I have chased customer services at least 5 times for updates on my order by emailing and on social media and haven’t had any response . It is now 6 weeks later I am still without my goods and no further forward with an update or a refund !!! This has put me off ordering from this company again and I will be letting my friends and family know about the terrible service I have received too!!
Avoid at all costs !!!
5. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Gillian,
We sincerely apologize for the distressing experience you've had with our service, and we deeply regret any inconvenience caused. Your feedback is crucial, and we appreciate you bringing this to our attention.
We are currently facing unexpected challenges in meeting our usual service standards, leading to delays in communication and order fulfilment. We understand the importance of your Christmas present and recognize the frustration you must be feeling.
Please accept our heartfelt apologies for the inconvenience and disappointment this has caused. We assure you that we are actively working to resolve the issues, and your concerns are being taken seriously.
- The NICCE Team
I just want to get my money back
I just want to get my money back. I placed the order on January 5th, no response to emails. I've contacted customer service twice, but only received automated email replies. Avoid it, it's a waste of time and money😡🤬
My order number is #393889
5. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello,
We sincerely apologize for the inconvenience you've faced with your order, and we truly understand your frustration. We're committed to resolving this matter promptly.
To assist you further and expedite the refund process, could you please edit your review to provide us with your order number?
We understand that your experience has not met your expectations, and we're genuinely sorry for any disappointment caused. Rest assured, your concerns are a top priority for us, and we're working diligently to address them.
- The NICCE Team
placed an order #389826 on 13th…
placed an order #389826 on 13th December 2023 payment taken and order STILL processing. Contacted customer services several times only every get automated response. DISGUSTING customer service.
This is the second time ive updated this and STILL NO RESPONSE
13. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Trisha,
We genuinely regret the difficulties you've encountered with our service, and we apologize for any inconvenience caused. Your feedback is highly valued, and we thank you for bringing these issues to our attention.
Presently, we are confronting unforeseen challenges that have impacted our typical service standards, resulting in delays in communication and order processing. We acknowledge the significance of your order, especially considering it's for a Christmas present, and we understand the frustration this situation has caused.
Please accept our sincere apologies for any inconvenience and disappointment caused. Be assured that we are actively addressing the challenges and taking your concerns seriously. Our team is dedicated to resolving these issues and ensuring a smoother experience for our customers.
Thank you for your understanding and patience as we work towards resolving these matters.
- The NICCE Team
Order 387325 still not received **AVOID THIS COMPANY"**
Order 387325 still not received. Placed 05th December and no response to my numerous emails. Looking at their other reviews doesn't look like they care but still sending me emails with special offers. My kids love these clothes but I will not be buying any more NICCE from online or in any store
5. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von NICCE
Hello Anne,
We sincerely apologise for the inconvenience you've experienced with your order. We understand the frustration of not receiving your order since placing it on December 5th, and we regret the lack of response to your emails.
Your concerns are crucial to us, and we want to assure you that we are actively addressing the issues you've raised. We apologise for any inconvenience caused by the emails with special offers, and we acknowledge the importance of resolving the outstanding matter first.
We genuinely value your loyalty and understand your hesitation to purchase from us in the future. Rest assured, we are committed to resolving these concerns, and we hope to regain your trust.
After thorough investigation, we want to inform you that a refund for your order has been processed. Please allow 3-5 working days for the funds to settle back into your account.
We understand the disappointment this situation has caused, and we truly appreciate your patience and understanding. Your feedback is essential to us, and we are actively working to address the issues that led to this experience.
- The NICCE Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.