Simply THE BEST ! Since I have heard about you three years ago, and decided to order my first full electric car ,until now and continuing, You are the friendly, professional and reliable company! We... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing service from order until the car turned up. Whenever I called customer service for updates or info the staff were so friendly and helpful and couldn't do enough for you. Was the first time usi... Mehr ansehen
Easy and understandable system to select and identify car. Good range though might be helpful to explain that some models have been removed when they are no longer available. Customer support is exce... Mehr ansehen
If I could score any lower I would. Ordered a special offer car at the beginning of June for one advertised as available July/August time. I requested a delivery date of 1st August. I still don’t ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Kontaktinformationen
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Vereinigtes Königreich
- 0344 811 8228
- nhsfleetsolutions.co.uk
4.3
Hervorragend
8865 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Still no response after an appalling…
Still no response after an appalling delivery with faults on car
8. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your delivery experience did not meet expectations on this occasion. We appreciate that receiving your vehicle should be a positive experience, and we regret that this was not the case for you.
We value all feedback and appreciate you bringing your experience to our attention. Your comments have been noted and shared with the relevant department and supplier, who will be in touch to discuss this further.
Best Wishes,
NHS Fleet Solutions.
Happy with the service
Thank you for the clear information, good service quick delivery, such amazing experience.
8. September 2026
Timely communication and detailed…
Timely communication and detailed explanation of the process. Delivery was this morning and was flawless.
15. September 2026
First car through Fleet Solutions and…
First car through Fleet Solutions and ready to hand back. Any repairs swiftly dealt with and contact and communication very good.
7. September 2026
Length of time waiting for vehicle.
7. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with the time taken for your vehicle to be delivered. We understand that waiting longer than anticipated can be frustrating, and we regret any disappointment caused.
We aim to be as transparent as possible regarding vehicle delivery times and provide estimated timescales based on information supplied by dealerships and manufacturers. However, these dates are intended as a guide only and can be subject to change due to factors outside of our control, which we aim to make clear on our website. For factory-ordered vehicles, estimated delivery dates are not always available, as this information may not be provided to us in advance and can change throughout the ordering process.
We appreciate your patience and thank you for bringing your experience to our attention.
Best Wishes,
NHS Fleet Solutions.
Website is very easy to use and…
Website is very easy to use and everything done online is extremely simple and effective..... however, trying to speak to someone in person is not great. I spent the best part of 40 minutes on hold on the two occasions I phoned to discuss and query an order. The response time to emails is also ridiculously long - don't expect a quick response. I was waiting for 4 weeks for one!
11. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations as a result of higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
Great experience good communication…
Great experience good communication throughout.
11. September 2026
Kept up to date.
Kept up to date.
Pick up and delivery service easy and informative at all points.
4. September 2026
Everything is clear as expected date…
Everything is clear as expected date for the car delivery given and I can ask when any update needed
14. September 2026
The deliver of car was time efficient…
The deliver of car was time efficient and professional
7. September 2026
Easy to use service
Easy to use service. This was all the way from the original ordering, to management of updates through to delivery of the vehicle.
14. September 2026
very helpful and good customer service
3. September 2026
Great until anything goes wrong, then completely useless
We've had a car from Fleet for the last couple of years. The ordering and delivery process was all smooth and easy, but then we had a safety recall notice on the car that has been outstanding for nine months and severely limits its usability.
We asked to reject it on this basis but were provided with a courtesy car instead. Not a problem, not Fleet’s fault, and it was all easy. Our experience since has been anything but.
As soon as things went wrong, Fleet didn't want to know. They take no responsibility for us as users and just hand us off to the manufacturer, the leasing company, or a car hire company. None of these third parties want to help though because you're not their customer!
That's if they reply at all! They frequently don't answer emails, and when we do get a response, they haven't read any of the history and are generally useless. If you call, then you get a friendly person who makes you think they're going to sort it, but sadly they don't.
I've been trying to get a claim for a replacement tyre (which should be on the contract) paid for three and a half months now but to no avail. On top of that, we've had a hire company chasing us and threatening with debt collectors for a breakdown call out (another thing that should be on the contract).
Fleet doesn’t seem to have any kind of complaints process or escalation and has ignored my requests for this. They're also not regulated by the FCA, so they're not accountable to anyone.
So in summary, if nothing goes wrong throughout your contract, you're probably ok. If anything doesn't go to plan though, you're on your own and you have little to no chance of getting Fleet to do anything about it.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations on this occasion. We understand how disappointing this can be and regret any dissatisfaction caused.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Your comments will be investigated further, and our dedicated Customer Service Team will respond to you directly.
Best Wishes,
NHS Fleet Solutions.
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