Simply THE BEST ! Since I have heard about you three years ago, and decided to order my first full electric car ,until now and continuing, You are the friendly, professional and reliable company! We... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing service from order until the car turned up. Whenever I called customer service for updates or info the staff were so friendly and helpful and couldn't do enough for you. Was the first time usi... Mehr ansehen
Easy and understandable system to select and identify car. Good range though might be helpful to explain that some models have been removed when they are no longer available. Customer support is exce... Mehr ansehen
If I could score any lower I would. Ordered a special offer car at the beginning of June for one advertised as available July/August time. I requested a delivery date of 1st August. I still don’t ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Kontaktinformationen
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Vereinigtes Königreich
- 0344 811 8228
- nhsfleetsolutions.co.uk
4.3
Hervorragend
8865 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Mixed bag
Contacting yourselves has been a nightmare for the majority of my order. When phoning up I have been on hold for over an hour on several occasions before either giving up or being cut off. However when we needed to change the order at short notice my wife managed to get through and the help was brilliant. Managed to get everything sorted in minutes.
17. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are pleased that a member of the team was able to assist with your order enquiry, and we appreciate your positive comments regarding the support you received. However, we are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not always met expectations due to higher-than-usual contact volumes. We appreciate your patience and understanding while we continue to work on improving our service and reducing waiting times wherever possible.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
Amazing experience!
7. September 2026
No complaints!!
All pretty straightforward, good communication and quick - great delivery service from Audi all went very smoothly!
16. September 2026
Seamless service from start to finish…
Seamless service from start to finish so easy to do!
9. September 2026
The staff were brilliant once you could…
The staff were brilliant once you could get through, the wait times on the phone somethings 40 minutes or more.
I ordered an Omoda, no fault of nhs fleet the car was delayed for sometime but when I spoke to staff they gave me some answers but a lot was out of their control
9. September 2026
Happy customer!
Great vehicle, good competitive pricing and relatively seamless process to order. So far so good!
26. August 2026
Hassle free car lease service
Hassle free car lease service. Literally had no issues all done online . Car delivered within 30 days
9. September 2026
Reliable and car services was so prompt
9. September 2026
Great experience ordering and the…
Great experience ordering and the delivery driver was also very good.
16. September 2026
Delivery driver communicated well & car…
Delivery driver communicated well & car delivered safely and promptly.
9. September 2026
Easy order with regular updates and…
Easy order with regular updates and great delivery.
15. September 2026
Collection of former vehicle was…
Collection of former vehicle was seamless
Delivery of new vehicle was easy
Thanks
8. September 2026
Great service
10. September 2026
Everything run smoothley
15. September 2026
Smooth process
Smooth process. Easy to navigate through and kept informed at all times. Fabulous.
15. September 2026
10 month wait
I ordered a car in Jan 26, to be told a few months later out of stock. I asked Fleet solutions how I can avoid this again and was assured if the car available to order should get in 3 months. I am still waiting 10 months down the line for the reordered mini. With expected delivery 7 October 2026 now - so this has been a 10 month wait time. There has been no commuication from fleet solutions or apology.
15. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have been dissatisfied with the time taken for your new vehicle to become available and with the updates provided regarding its delivery. We understand that waiting for a vehicle can be frustrating, particularly when estimated timescales change, and we regret any disappointment this may have caused.
We aim to be as transparent as possible regarding vehicle delivery times and provide estimated timescales based on information supplied by dealerships and manufacturers. However, these dates are intended as a guide only and may be subject to change due to factors outside of our control.
We appreciate your patience and thank you for bringing your experience to our attention.
Best Wishes,
NHS Fleet Solutions.
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