Simply THE BEST ! Since I have heard about you three years ago, and decided to order my first full electric car ,until now and continuing, You are the friendly, professional and reliable company! We... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing service from order until the car turned up. Whenever I called customer service for updates or info the staff were so friendly and helpful and couldn't do enough for you. Was the first time usi... Mehr ansehen
Easy and understandable system to select and identify car. Good range though might be helpful to explain that some models have been removed when they are no longer available. Customer support is exce... Mehr ansehen
If I could score any lower I would. Ordered a special offer car at the beginning of June for one advertised as available July/August time. I requested a delivery date of 1st August. I still don’t ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Kontaktinformationen
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Vereinigtes Königreich
- 0344 811 8228
- nhsfleetsolutions.co.uk
4.3
Hervorragend
8866 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations as a result of higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
Really competitive price
Really competitive price. But customer service is quite poor. Long wait times when you call them, when they do answer not all agents are knowledgeable. When they say they’ll do something they don’t unless you chase them atleast a couple of times. I will not be using them again.
14. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and were dissatisfied with your customer service experience, and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations as a result of higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your comments regarding your experience and the delivery of your new vehicle.
We value all feedback we receive, as it helps us reflect on the service we provide.
Best Wishes,
NHS Fleet Solutions.
Really rude and useless customer…
Really rude and useless customer support.
I wont be providing them further info to look into. I contacted them directly originally and after multiple chasing they eventually replied really rude and with zero help.
This review is to warn those fooled by the paid for positive reviews
Edit: see their response shows they don't even read the reviews
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with the service you received and that our correspondence did not meet your expectations.
We did request further information regarding your review; however, we unfortunately did not receive a response within the timeframe allocated by Trustpilot. We would therefore ask that you contact us directly should you wish for the matter to be reviewed further.
We appreciate you bringing your concerns to our attention.
Best Wishes,
NHS Fleet Solutions.
My overall experience with NHS fleet Solutions.
This company is doing a grate job. Because the process was very easy and straightforward. Staff are always ready to help. Keep it up.
1. September 2026
Great service
Great service , kept up to date with everything right up to delivery of my car
11. September 2026
Really good customer service
Really good customer service. Excellent communication throughout the process.
4. September 2026
Have randomly removed my husband from…
Have randomly removed my husband from the insurance of the car. It is our only car. Sent 4 emails to date about this over a period of a week and a half and no response.
Customer service is very poor
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We will ensure that this is forwarded to the relevant team.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions
best service
11. September 2026
Il bullet point this
Il bullet point this.
Waited since march for the car.
4 push backs to different months.
Car came dirty inside and outside.
Car came with 10% battery.
No courtesy call on the day just showed up.
11. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet expectations on this occasion. We appreciate that receiving your vehicle should be a positive experience, and we regret that this was not the case for you.
We understand that the delays and revisions to your vehicle's expected delivery date were disappointing and appreciate the frustration this may have caused.
We value all feedback and appreciate you bringing your experience to our attention. Your comments have been noted and shared with the relevant supplier, who may be in touch to discuss this further.
Best Wishes,
NHS Fleet Solutions
NHS fleet service was really smooth…
NHS fleet service was really smooth from the beginning till the delivery of the car. They have really nice offers and highly affordable. Haven’t seen that kind of service ever. Booking process was straightforward, pod booking is simple enough, communication is spot on. Im so happy to get my car through NHS Fleet. Highly recommended 💫😇
10. September 2026
Amazing service
Great service , was easy to get hold of and replied in a good time. Updated me all the way on the progress of the car and was delivered perfectly. Can not fault this team at all thank you
4. September 2026
This was my second car from NHS Fleet
This was my second car from NHS Fleet. The whole process of applying for the new car and the swapping was very smooth. No issues faced. Had a very nice experience with customer care team as well.
4. September 2026
This is my second lease car and I…
This is my second lease car and I cannot fault the process. It really has been seedless and easy.
11. September 2026
The process was swift and…
The process was swift and uncomplicated. It's a great car - exactly as advertised.
3. September 2026
would highly recommend
They was very good and kept me in the know from start of order up untill delivery, it was an easy process and always someone to talk if needed . Was quick at responding to enquiries.
18. September 2026
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