Lauren MacKenzie is the current Property Manager for the block of six flats I live in. She is extremely pleasant and takes a keen interest in all aspects of both the commual area within the building... Mehr ansehen
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Das sagen Bewerter
The five stars are for Tracy Mitchell. She has treated me like a person not an account number. She has common sense in abundance. Sadly not so with a couple of property managers I have dealt with.... Mehr ansehen
Unternehmen hat geantwortet
One star is a bit generous! Theyll not hold an agm because they know theyll get voted off, service has gone from rubbish to non existent, there accounting is a joke invoices always got discrepancie... Mehr ansehen
I spoke with Sammy and lastly Ruth. They were both so professional and extremely helpful in handling my situation. They provided an quick resolution and i cannot thank them enough.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Kontaktinformationen
87 Port Dundas Road, G4 0HF, Glasgow, Vereinigtes Königreich
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.2
Gut
1211 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 82 % seiner negativen Bewertungen beantwortet
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Great service
I always find the Inverness office to be very responsive. June has once again responded very quickly to my recent query and suggested solutions. She is very helpful and friendly. Great service.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Gill,
Thank you for your kind feedback. We're delighted to hear that you've once again had a positive experience with our Inverness office. June will be pleased to know that her prompt response, helpful suggestions, and friendly approach made a difference. We truly appreciate your continued trust in our team.
Kind regards,
The Team @ Newton
I cannot give 0 stars or else I would
Update 3: Over 3 weeks later... nobody has been in touch from "senior management" like their reply suggested. My normal factor has been in touch, once, but the issue still isn't fixed.
DO NOT TRUST THIS COMPANY WITH ANYTHING.
Update 2: Despite them replying (possibly with AI written reply) saying that as priority I'd be contacted by senior management... I have been contacted by nobody. Not even my normal factor contact, 6 days later. Once again,I am having to ask for an update. This is beyond a joke.
I cannot give 0 stars or else I would. Dealing with the Aberdeen branch has been nothing short of woeful. Months I have been waiting for a roof repair, and I am never given an update unless I ask for it, and am just constantly told "we have asked the roofing company for an update". Even after a quotation was apparently accepted and a timeline of 4-6 weeks was given for the work to be completed, its been 13 weeks since. And no update, so I asked for one only to be told that the roofing company is on holiday. This is unbelievably terrible service. Have read other reviews from people with similar situations, especially around roof repairs.
There's 0 care for the customer, and absolute no sense of urgency to carry out needed repairs. But they will absolutely chase you up for bills and fees with no notice.
UPDATE: Despite them replying and saying someone senior would contact me... nobody's been in touch. So that's just lip service.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Dave,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and understand your frustration regarding the delays, lack of proactive communication, and the length of time you have been waiting for your roof repair to be completed.
We recognise that the level of service you have described falls short of the standards we aim to provide. While we appreciate that delays can sometimes occur when working with third-party contractors, we accept that this does not excuse the lack of regular updates or the uncertainty you have experienced throughout this process.
We take your concerns seriously and, as a priority, a senior manager will be contacting you today to discuss your case in detail, review the status of the repair, and work towards a resolution.
Thank you for bringing this matter to our attention. We value your feedback and the opportunity to put things right.
Kind regards,
The Team @ Newton
Having problems with sky at the moment…
Having problems with sky at the moment sky tried it explained being communal dish they weren’t able to repair dish or connections called Ross, he’s got contractors out and they have been brilliant and explained everything to Ross who in turn has related everything back to us.Some of neighbours have been critical about service but the man can only tell us what they tell him, roll on Thursday when it’ll be resolved, can’t ask any more than that.Olso the man is always polite and respectful when he speaks and will always contact you when he says he will.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Alastair,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Ross has been able to keep you fully informed throughout the issues with the communal satellite dish and that the contractors have provided clear explanations of the work required. We understand how frustrating it can be to experience service disruptions, so we're pleased that the communication and support have helped during this time.
Your comments about Ross's professionalism, reliability and respectful approach are particularly appreciated. Keeping customers updated and following through on commitments are important to us, and it's great to know Ross has demonstrated these qualities throughout the process.
Thank you again for your patience and understanding. We'll be sure to pass your kind feedback on to Ross and the contractors involved. We hope everything is resolved smoothly on Thursday.
Kind regards,
The Team @ Newton
Great service
Great service June responded almost straight away to my query and was able to provide me with the information I required
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning John,
Thank you for your wonderful feedback. We're delighted to hear that June responded to your query so quickly and was able to provide the information you needed. I'll be sure to pass your kind comments on to her. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
The Team @ Newton
Cheryl was very helpful and professional
Cheryl was very helpful and professional
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Amanda,
Thank you for your kind feedback. We're delighted to hear that Cheryl was so helpful and professional during your experience. I'll be sure to pass your comments on to her, as recognition like this means a great deal. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
The Team @ Newton
Thank you Tam!
Tam has been really patient and helpful with my inquiries today.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Giacomo,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Tam was patient and helpful in assisting with your enquiries. We know how important it is to receive clear, supportive service, and it's great to hear that Tam was able to provide this for you.
We'll be sure to pass your kind comments on to Tam, who I'm sure will appreciate the recognition.
Kind regards,
The Team @ Newton
First Class Service
I rang about a problem with our account and was put through to Gregor Mullin. He sorted the problem swiftly and in a very friendly but professional manner.
Gregor is a credit to Newton with his efficient service and speed of reply.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Brian,
Thank you for taking the time to share your feedback.
We're delighted to hear that Gregor Mullin was able to resolve your account issue quickly and provide you with friendly, professional service throughout. Delivering efficient support and responding promptly to our customers is something we take great pride in, and it's wonderful to know that Gregor's efforts made such a positive impression.
We'll be sure to pass on your kind comments to Gregor and his management team. Thank you again for your feedback and for choosing Newton.
Kind regards,
The Team @ Newton
Ewan A Great Help
Spoke to a Ewan Pringle who was extremely helpful, clear and informative. Even sent me a very detailed follow up email. Would highly recommend dealing with him for any issues. An asset to the company.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good afternoon Stephen,
Thank you for your kind feedback. We're delighted to hear that your call was answered promptly and that our colleague was able to assist you efficiently. Providing knowledgeable, helpful service is what we strive for, and we're pleased we could achieve a positive outcome for you. We really appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
5-Star customer service
In the 5 months since I was first introduced to Corinne Jordan, I have to say that she has impressed me greatly. Exceptionally helpful, very quick to respond to any request and having a genuine knowledge and care for the properties and customers with whom she deals, nothing is too much trouble for her. In my opinion, Corinne provides an excellent, 5-star customer service.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience and we are delighted to hear that Corrine's support, responsiveness and commitment to your property has made a positive impact. Your recognition will mean a great deal to Corrine, and we look forward to continuing to provide the highest level of service. Thank you again for your support.
Kind regards,
The Team @ Newton
We have found the new Property Manager …
We have found the new Property Manager Corinne Jordan to be knowledgeable, helpful and responsive to enquiries.
She has also taken a far greater interest in the property and the owners concerns than previous contacts. We have definitely seen an improvement from Newton since her appointment.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning James ,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Corinne.
Corinne is committed to providing a responsive and proactive service, so it's wonderful to hear that her knowledge, helpfulness and attention to owners' concerns have had such a positive impact. Building strong relationships with residents and maintaining a thorough understanding of each property are key priorities, and we're pleased that this has been reflected in your experience.
It's particularly rewarding to hear that you have noticed an improvement in service since Corinne's appointment. We will be sure to pass on your kind comments and recognition to her.
Thank you again for your valued feedback and continued support.
Kind regards,
The Team @ Newton
A good service is now excellent
I live in a listed apartment block so extra care and attention is required.
- not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become excellent. Corinne always responds promptly arranges a wide range of maintenance and repair with quality providers and is prudent with costs.. She has also saved us money by securing free and or investigating grant funding. Always a pleasure to see her when she visits for regular meetings she arranges with us.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Pamela,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience working with Corinne.
Managing a listed apartment block brings unique considerations, and we're pleased that Corinne's proactive approach, responsiveness and attention to detail have made a meaningful difference. It's particularly rewarding to hear that her efforts in coordinating quality contractors, managing costs effectively and exploring grant funding opportunities have provided added value for residents.
We will be sure to pass your kind comments on to Corinne, who will be greatly appreciated. Thank you for your recognition of her hard work and dedication, and we look forward to continuing to support you and your fellow owners.
Great service
Great service! Paula was very helpful and quick to respond.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Conroy,
Thank you for your wonderful feedback! We're delighted to hear that you received great service. Paula will be thrilled to know her helpfulness and quick responses made such a positive impression. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Team @ Newton
Alan Murphy
I spoke to Alan Murphy; he was very helpful and friendly and resolved my query promptly
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Justin,
Thank you for taking the time to leave a review. We're delighted to hear that Alan Murphy was able to assist you and resolve your query promptly.
Providing helpful, friendly, and efficient service is something we take great pride in, so it's wonderful to know that Alan delivered such a positive experience. We'll be sure to pass your kind feedback on to him.
Thank you again for your review and for choosing Newton Property.
Kind regards,
The Team @ Newton
Helpful and the work gets done promptly
Helpful and the work gets done promptly
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Fiona,
Thank you for your kind words. We are glad our team could help and ensure everything was completed promptly. Your feedback is greatly appreciated and motivates us to continue providing the best possible support.
Kind regards,
The Team @ Newton
Terrible communication
Terrible communication. I constantly have to chase them up as they don’t reply to emails or phone calls. They don’t provide a good standard of ground care of the communal areas. Probably the poorest company I’ve ever had to deal with. Constant excuses 😡😡😡
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Gordon,
We're sorry to hear that you've had such a frustrating experience. We understand how disappointing it is when communication falls short of expectations and when concerns regarding the upkeep of communal areas are not addressed to the standard you expect.
Your feedback is important to us, and we take these comments seriously. We'd appreciate the opportunity to investigate the issues you've raised and understand where we've fallen short. Please contact us directly with your details so we can review your concerns and work towards a resolution.
Thank you for bringing this to our attention.
Kind regards,
The Team @ Newton
Quick answer to my phone call
Quick answer to my phone call. Talked to a gentleman who knew exactly what I was talking about and was most helpful and efficient in securing a positive outcome for me. Excellent service
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning George,
Thank you for your kind feedback. We're delighted to hear that your call was answered promptly and that our colleague was able to assist you efficiently. Providing knowledgeable, helpful service is what we strive for, and we're pleased we could achieve a positive outcome for you. We really appreciate you taking the time to share your experience. 😊
Kind regards,
The Team @ Newton
POLITE, HELPFUL RESPONSE IN A TIMELY FASHION
I had the pleasure of corresponding via email with June who answered my emails very quickly and was extremely polite and efficient.
Although my contact with Newton Property Management was only for a minor reason, I would have absolutely no qualms in contacting them and asking for June directly to help with a more pressing issue. Absolute pleasure to communicate with.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Trancess,
Thank you for taking the time to share your experience. We're delighted to hear that June was able to assist you so promptly and professionally. Providing responsive, courteous, and efficient service is something we pride ourselves on, and it's wonderful to know that June made such a positive impression.
We'll be sure to pass on your kind comments to her. We truly appreciate your feedback and are pleased that your experience with Newton Property Management was such a positive one.
Kind regards,
The Team @ Newton
Excellent communication
The property manager always replies to our requests/concerns within a day. Which is truly exceptional, in our opinion, as our dealings with other factors have been appalling. If a contractor isn’t carrying out their work properly, they have no compunction in finding one who will - again, unusual compared to other factors.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for your wonderful feedback. We're delighted to hear that you've had such a positive experience with your Property Manager. We understand how important timely communication is, and it's great to know that our responsiveness and commitment to addressing concerns have made a difference.
We're also pleased that our proactive approach to managing contractors has met your expectations. Ensuring that services are delivered to the highest standard is a priority for us, and we're always prepared to take action when improvements are needed.
Thank you again for your kind words and for taking the time to share your experience. It is truly appreciated. 😊
Kind regards,
The Team @ Newton
Excellent help and assistance from Mr. Euan Kelly
Mr. Euan Kelly has been extremely kind, thorough and helpful to me in assisting me with a number of questions which I had. My correspondence and communication with him was excellent, as he sent me very timely and prompt responses and he answered all of my queries. My sincere thanks to Mr. Euan Kelly for all his patience, help and support.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for taking the time to share your experience. We're delighted to hear that Euan Kelly was able to assist you so effectively. Providing thorough, timely, and supportive service is something we strive for, and it's wonderful to know that Euan's patience, professionalism, and attention to your queries made such a positive impact.
We'll be sure to pass your kind comments on to Euan. Thank you again for your feedback—we truly appreciate it and are pleased we could be of assistance. 😊
Kind regards,
The Team @ Newton
Avoid this factor at all costs.
Avoid this factor at all costs.
This has been, without question, the worst property management company we have ever dealt with. The complete lack of care, communication and urgency is shocking.
For months, the courtyard has been left in an unacceptable condition. A huge tarpaulin with rubbish underneath has been left lying around despite repeated promises it would be removed. The external cladding has been left unfinished, creating what we believe to be a serious fire risk, yet nothing has been done. The wooden decking is broken and unsafe, the entire building is dirty, and there has been an ongoing rat problem.
We have raised these issues countless times, made formal complaints, and continually chased for updates. Every time we are promised action, nothing happens. The only thing they seem to act quickly on is demanding payment and sending legal letters, despite failing to carry out the basic responsibilities expected of a factor.
It genuinely feels like once they have your money, maintaining the building becomes an afterthought. We pay substantial management fees and, in return, receive poor communication, endless delays and a building that continues to deteriorate.
We are extremely disappointed and would never recommend Newton Property Management to anyone. If you’re looking for a factor that takes pride in maintaining a property and responding to legitimate concerns, look elsewhere.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Josh,
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your experience and understand your frustration regarding the concerns you have raised.
We would like to clarify that the items stored beneath the tarpaulin are privately owned by a homeowner and are not the property of Newton Property Management. We have requested on multiple occasions that these belongings be removed; however, as they are privately owned, our ability to remove them directly is limited.
We recognise the concerns you have raised regarding the condition of the development and communication around ongoing works. We understand the importance of keeping homeowners informed and ensuring maintenance matters are addressed as efficiently as possible.
We take all feedback seriously and would welcome the opportunity to review the outstanding issues you have mentioned. Please contact us directly with your property details so we can investigate further and provide an update on any current or planned actions.
Thank you for bringing your concerns to our attention.
Kind regards,
The Team @ Newton
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