Lauren MacKenzie is the current Property Manager for the block of six flats I live in. She is extremely pleasant and takes a keen interest in all aspects of both the commual area within the building... Mehr ansehen
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Das sagen Bewerter
The five stars are for Tracy Mitchell. She has treated me like a person not an account number. She has common sense in abundance. Sadly not so with a couple of property managers I have dealt with.... Mehr ansehen
Unternehmen hat geantwortet
One star is a bit generous! Theyll not hold an agm because they know theyll get voted off, service has gone from rubbish to non existent, there accounting is a joke invoices always got discrepancie... Mehr ansehen
I spoke with Sammy and lastly Ruth. They were both so professional and extremely helpful in handling my situation. They provided an quick resolution and i cannot thank them enough.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Kontaktinformationen
87 Port Dundas Road, G4 0HF, Glasgow, Vereinigtes Königreich
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.2
Gut
1211 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Positive call
Alan Murphy was really pleasant to deal with and made my call straightforward.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Lauren MacKenzie
Lauren MacKenzie is the current Property Manager for the block of six flats I live in. She is extremely pleasant and takes a keen interest in all aspects of both the commual area within the building and the surrouding grounds. Any issues are dealt with promptly and efficiently and resolved as soon as possible. First class service ! Thank you very much Lauren, it is a pleasure dealing with you.
13. Oktober 2026
Bewertung ohne vorherige Einladung
The five stars are for Tracy Mitchell
The five stars are for Tracy Mitchell. She has treated me like a person not an account number. She has common sense in abundance. Sadly not so with a couple of property managers I have dealt with. She deserves employee of the month maybe even employee of the year. Newton should employ more like her.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Tracy Mitchell. It's wonderful to know that her personable approach, professionalism, and commitment to customer service made such a positive impression.
We appreciate your kind words and will ensure your comments are passed on to Tracy and her management team. Recognition like this means a great deal and highlights the difference that dedicated team members can make.
We're sorry to hear that your experience has not always been as positive with others, and we would welcome the opportunity to understand more about any concerns you may have. Please feel free to contact us directly so we can review any outstanding issues and work towards improving your experience.
Thank you again for your feedback and for recognising Tracy's efforts.
Kind regards,
The Team @ Newton
If I could give zero I would
If I could give zero I would. Who in there right mind would pay an extra £100 a year ‘just encase’ they cannot collect. Also why am I paying them over £150 to do a tiny part of land nowhere near my land, I’ve never even touched the area yet now cause I’m a month late I’m getting constant cheeky emails from Ewan so called the unhelpful, rude debt person to the tune of around 7 today, letters galore the lot. It’s just another racket to make money off people to companies that do nothing. That’s about £10k a year from all houses for one patch of grass to be cut, why that needs a company and a full suite of staff is beyond me…. Should be on crimewatch!
I own my home, if I choose not to pay to have some grass cut nowhere near my home then I should have the option to not pay it, see if they cleaned or street swept then fine but money to a crook for nothing.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning
Thank you for taking the time to share your feedback. We're sorry to hear that you are unhappy with both the maintenance charges and our credit control process.
Having reviewed the title conditions for the development, all homeowners are legally bound to contribute towards the maintenance and management of the communal areas. The title deeds specifically require proprietors to maintain the common amenity ground and contribute towards the associated costs, together with management charges and a float fund held for future maintenance expenditure. The £100 float is not a fee retained by the factor, but a fund held on behalf of homeowners for maintenance-related purposes and is refundable when a property is sold, subject to any outstanding balances.
The title conditions also provide for the appointment of a property manager to administer the development, collect contributions, arrange maintenance and recover unpaid charges where necessary. All owners remain liable for these costs regardless of whether they personally use or access the communal ground.
We appreciate that receiving reminders regarding an overdue balance can be frustrating. However, these communications are issued to recover sums due under the title conditions and to ensure costs are not unfairly borne by other homeowners.
If you would like to discuss your account or any specific concerns regarding the charges applied to your property, please contact us directly and we would be happy to review these with you.
Kind regards,
The Team @ Newton
Paula gave great advice and options…
Paula gave great advice and options regarding setting up a direct debit.
Thanks again.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Jordan,
Thank you for taking the time to leave a review. We're delighted to hear that Paula was able to provide helpful advice and discuss the options available for setting up your direct debit. Delivering clear guidance and support is important to us, and it's great to know that Paula made the process easier for you.
We'll be sure to pass your kind comments on to Paula and recognise her excellent service.
Kind regards,
The Team @ Newton
Payment Assistance.
I spoke with Sammy and lastly Ruth. They were both so professional and extremely helpful in handling my situation. They provided an quick resolution and i cannot thank them enough.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Philip,
Thank you for taking the time to leave your feedback. We are delighted to hear that both Sammy and Ruth provided such professional and helpful support. It's great to know they were able to handle your situation efficiently and achieve a quick resolution.
We will be sure to pass your kind comments on to them, as recognition like this means a great deal to our team.
Kind regards,
The Team @ Newton
One star is a bit generous!
One star is a bit generous!
Theyll not hold an agm because they know theyll get voted off, service has gone from rubbish to non existent, there accounting is a joke invoices always got discrepancies and never receive credits.
Off to tribunal we go again!
2. Oktober 2026
Bewertung ohne vorherige Einladung
Absolutely shocking factoring company
Absolutely shocking factoring company in Aberdeen. Never reply to emails and promise things that never materialise. Had experience of 2 property managers both as bad as each other. Had a meeting with them and residents a number of weeks ago and nothing has been sent as promised. Still awaiting very over due AGM that has been requested numerous times by residents. Charge a fortune but deliver nothing
3. Oktober 2026
Bewertung ohne vorherige Einladung
Leigh was very helpful in assisting…
Leigh was very helpful in assisting with setting up my two accounts on the portal, and proactive in sending missing invoices.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning David,
Thank you for taking the time to leave this review. We're delighted to hear that Leigh was able to assist you with setting up your portal accounts and proactively provide the missing invoices. Delivering helpful, efficient service and ensuring our customers have access to the information they need is very important to us, and it's great to know Leigh's support made the process straightforward for you.
We appreciate your feedback and will be sure to pass on your kind comments to Leigh.
Kind regards,
The Team @ Newton
Excellent response to problem
Problem attended to promptly and efficiently by Newton management team member Maz. ADS electrician charming and knowledgeable in providing solution to problem.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Mrs Campbell,
Thank you for taking the time to share your feedback. We're delighted to hear that Maz was able to assist promptly and efficiently, and that the issue was resolved to your satisfaction. It's also wonderful to hear your positive comments about ADS Electrician and their knowledgeable, professional approach.
We appreciate your kind words and will be sure to pass your feedback on to everyone involved.
Kind regards,
The Team @ Newton
We had been having a difficult period…
We had been having a difficult period with Newton and their continual change of management, until Kayleigh took over. During the period we have had Kayleigh the progress on outstanding issues has been diligently dealt with.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Keith,
Thank you for taking the time to share your feedback. We appreciate your patience during a challenging period and are pleased to hear that Kayleigh's management has made a positive difference. It's great to know that outstanding matters have been progressed diligently and that you have seen improvements in communication and issue resolution. We will ensure your comments are passed on to Kayleigh and the wider team.
Kind regards,
The Team @ Newton
I spoke to Ryan early yesterday morning…
I spoke to Ryan early yesterday morning and the repair was completed by the evening.
I felt it was a very efficient service.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Mary,
Thank you for taking the time to share your experience. We're delighted to hear that Ryan was able to assist you promptly and that the repair was completed so quickly. Providing an efficient and responsive service is something we strive for, and it's great to know this was reflected in your experience.
Kind regards,
The Team @ Newton
Ruth McGowan answered promptly
Ruth McGowan answered promptly, explained the set up regarding direct debit monthly payments and even explained that I would receive legitimate third party correspondence in connection with the payments which I should dismiss as a scam. System now set up to allow me to manage my account more efficiently. Excellent service.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for your wonderful feedback. We're pleased to hear that Ruth was able to assist you promptly and clearly explain the direct debit process, including the third-party correspondence you could expect to receive. It's great to know that everything has now been set up to help you manage your account more efficiently.
We appreciate your kind comments regarding the service provided and will ensure your feedback is passed on to Ruth.
Kind regards,
The Team @ Newton
Newton are a reliable and responsive…
Newton are a reliable and responsive factor. They replied to my requests for property maintenance quotes and work promptly, and the work has been done very quickly. I’m relieved that I can rely on them to look after the communal building and grounds so well. Their communication is always professional and friendly, too.
15. September 2026
Antwort von Newton Property Management
Good morning Simone,
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you find Newton to be a reliable and responsive factor. Providing prompt assistance with maintenance requests, obtaining quotations, and ensuring works are completed efficiently are all key priorities for our team.
It's especially rewarding to know that our service gives you confidence that your communal building and grounds are being well looked after. We also greatly appreciate your kind comments regarding our professional and friendly communication.
Thank you again for your support.
Kind regards,
The Team @ Newton
Rhea was extremely helpful throughout…
Rhea was extremely helpful throughout this matter. She was diligent, attentive and supportive throughout, as she has been on every occasion I’ve been in touch with Newton. Her assistance was greatly appreciated.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Ross,
Thank you for taking the time to share your feedback. We are delighted to hear that Rhea was extremely helpful throughout this matter and that her diligence, attentiveness, and support made a positive difference to your experience. It is particularly rewarding to know that she has consistently provided such a high standard of service on every occasion you have been in touch with Newton. We greatly appreciate your kind comments and will ensure they are passed on to Rhea.
Kind regards,
The Team @ Newton
Newton Property Management
Abbey Sutherland is always polite, professional and extremely helpful whenever I’ve had reason to call Newton property management.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Anne,
Thank you for taking the time to share your feedback. We are delighted to hear that Abbey has consistently provided you with a polite, professional, and helpful service whenever you have contacted Newton Property Management. We pride ourselves on delivering excellent customer service, and it is wonderful to know that Abbey's commitment and dedication have made such a positive impression. I will ensure your kind comments are passed on to her. Thank you for your valued support.
Kind regards,
The Team @ Newton
Great customer service
First class customer service during our conversation this afternoon with James Breckenridge. My dad was needing help getting his account changed to DD and James made the whole thing easy. Many thanks
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Karen,
Thank you for taking the time to leave such a positive review. We are delighted to hear that James provided first-class customer service and was able to assist your dad with setting up his Direct Debit. We understand that managing account changes can sometimes seem complicated, so it is great to know that James made the process straightforward and easy. Your kind comments will be passed on to him. Thank you again for your feedback and for choosing Newton Property Management.
Kind regards,
The Team @ Newton
Residents Experience of Newton 25/26
Extremely difficult to get in contact with the agents either in the Aberdeen office or other offices, trying to get any work on the property even relatively minor fixes takes a long time to resolve, once you do get a hold of an agent.
Fees are high compared to other competitors in this market.
11. September 2026
Bewertung ohne vorherige Einladung
helpful team-Claire Mcdonald was very helpful.
helpful team
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
God morning Arnab,
Thank you for your kind review. We are delighted to hear that you found our team helpful and that Claire McDonald was able to assist you. We will be sure to pass your feedback on to Claire. Thank you for taking the time to share your experience.
Kind regards,
The Team @ Newton
Credit Controller
Credit Controller, James Breckenridge was extremely helpful and answered my questions.
Made the the interview easy and didn’t mind going over any questions I was unsure about.
The other staff on the phones also very helpful
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Jean,
Thank you for taking the time to leave this review. We're delighted to hear that James Breckenridge was able to assist you effectively, answer your questions, and make the process straightforward and comfortable. It's also great to know that our wider team provided helpful support and a positive experience when you contacted us.
We really appreciate your feedback and will be sure to share your kind comments with James and the rest of the team.
Kind regards,
The Team @ Newton
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