Lauren MacKenzie is the current Property Manager for the block of six flats I live in. She is extremely pleasant and takes a keen interest in all aspects of both the commual area within the building... Mehr ansehen
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Das sagen Bewerter
The five stars are for Tracy Mitchell. She has treated me like a person not an account number. She has common sense in abundance. Sadly not so with a couple of property managers I have dealt with.... Mehr ansehen
Unternehmen hat geantwortet
One star is a bit generous! Theyll not hold an agm because they know theyll get voted off, service has gone from rubbish to non existent, there accounting is a joke invoices always got discrepancie... Mehr ansehen
I spoke with Sammy and lastly Ruth. They were both so professional and extremely helpful in handling my situation. They provided an quick resolution and i cannot thank them enough.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Kontaktinformationen
87 Port Dundas Road, G4 0HF, Glasgow, Vereinigtes Königreich
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.2
Gut
1211 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I had a problem with a tree being taken…
I had a problem with a tree being taken away and it was there for privacy into my back garden. Bruce arrived on my doorstep and after explaining the problem to him he assured me that it would be sorted. Very polite and very professional throughout the process from phoning to being assured it would be sorted
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Daniel,
Thank you for taking the time to leave your review. We are delighted to hear that Bruce from Higher Ground contractors was able to assist with your concerns regarding the tree and provide reassurance throughout the process. It's great to know that you found him polite, professional, and committed to helping resolve the issue. We appreciate your feedback and will be sure to share your kind comments with Bruce.
Kind regards,
The Team @ Newton
E-on's overcharging of electricity
Gavin was much help with contacting the electric company E-on about their odd bills with the buildings electricity and found that their weren't actually reading the meters just take blind guesses at how much electricity was being used.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Alex,
Thank you for your review. We're delighted to hear that Gavin was able to assist in resolving the issue with the building's electricity billing. Investigating discrepancies and working with service providers can often be a complex process, so it's great to know his efforts helped uncover the cause of the unusual charges. We appreciate you taking the time to recognise his support and dedication.
Kind regards,
The Team @ Newton
Yvonne was very helpful and helped…
Yvonne was very helpful and helped resolve the roof leak extremely promptly.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Emma,
Thank you for taking the time to leave a review. We are delighted to hear that Yvonne was able to assist you and help resolve the roof leak so promptly. Providing efficient and effective service is very important to us, and it is great to know that Yvonne's support made a positive difference. We will be sure to pass your kind comments on to her.
Kind regards,
The Team @ Newton
Avoid at all costs!!
Newton have managed the development my flat is in since mid-2024 and I have never felt so stressed and disrespected in my life.
Elizabeth has been our PM for the majority of our time with Newton's, and every day has a different answer to the simplest of questions. I've been consistently patronised, misled, and outright lied to as it appears this company exist to take money and play the blame game. Her line manager, Justine, has supported her in every wrongdoing at our development.
Most recently they have claimed Elizabeth has visited our development three times a week whilst repair works were ongoing in our car park. These works had to be organised by our hard working committee - as Newton's had since our AGM in 2025 to book these works in yet a year is not long enough to book in a week-long repair project for Newton's it seems. Whilst allegedly carrying out these visits three times a week, Elizabeth didn't manage to notice various areas of the car park had been missed, has not shared the original scope of works the contractor was working to with owners, and has most recently said "Newton's aren't responsible for for checking/overseeing works at a development. We are only responsible for appointing and paying contractors" which is utter nonsense given they charge additional admin fees for the management of large projects. Avoid at all costs, or hire and end up in the never ending loop that is their complaints process.
2. September 2026
Bewertung ohne vorherige Einladung
VERY GOOD CUMMNICATION AND VERY HELP…
VERY GOOD CUMMNICATION AND VERY HELP STAFF AND GET THE JOBE DONE IN NO TIME
1. September 2026
Antwort von Newton Property Management
Good morning Pritam,
Thank you for your kind review. We are delighted to hear that you were pleased with our communication and found our team helpful and responsive. Providing excellent service and resolving matters quickly for our customers is always our goal, so it's great to know this was reflected in your experience.
Kind regards,
The Team @ Newton
Antwort von Newton Property Management
Good morning Michael,
Thank you for your review. We are pleased to hear that you received great service and appreciate you taking the time to share your feedback. Your support is greatly valued, and we look forward to continuing to assist you in the future.
Kind regards,
The Team @ Newton
June was exceptionally helpful
June was exceptionally helpful, when I contacted Newton in regards to an issue I had regarding the entry release in the property.
Thank you June for your professional support.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Joanne,
Thank you for taking the time to share your feedback. We are delighted to hear that June was able to assist you with your entry release issue and provide the professional support you needed. We will be sure to pass on your kind comments to her, and we're pleased she was able to help resolve your query.
Kind regards,
The Team @ Newton
Dealt with promptly by Cheryl
Dealt with promptly by Cheryl, who was friendly and helpful.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for taking the time to leave us a review. We're delighted to hear that Cheryl was able to assist you promptly and that you found her friendly and helpful. We will be sure to pass on your kind comments to her, as feedback like this is always appreciated.
Kind regards,
The Team @ Newton
Antwort von Newton Property Management
Good morning Graeme,
Thank you for your fantastic 5-star review. We're delighted to hear that you've had such a positive experience and that you've found our team helpful and easy to work with. Knowing that nothing is ever a problem is exactly the level of service we strive to provide, and we truly appreciate your kind feedback.
Kind regards,
The Team @ Newton
Flooded kitchen due to external backed up blockage
Tracy in the Glasgow office was very helpful regarding a flood in my kitchen (in Aberdeen ground floor flat) caused by a blockage. Tracy was very professional, calm and informative asking what happened and arranging for a Drain Surgeon to call the next day.
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Chris,
Thank you for taking the time to share your experience. We are pleased to hear that Tracy in our Glasgow office was able to assist you following the flood in your Aberdeen property. Situations like these can be stressful, so it is great to know that Tracy's professionalism, calm approach and clear communication helped provide reassurance while arranging for a Drain Surgeon to attend promptly. We will be sure to pass your kind comments on to her.
Kind regards,
The Team @ Newton
New customer with Newton
New customer with Newton. Very helpful in sorting out my new factors bill. Made the process very easy.
20. August 2026
Antwort von Newton Property Management
Good morning,
Thank you for taking the time to leave a review and welcome to Newton. We are delighted to hear that our team was able to help you with your new factoring bill and make the process straightforward and easy to understand. We appreciate your feedback and look forward to continuing to support you in the future.
Kind regards,
The Team @ Newton
Excellent customer service from Ruth…
Excellent customer service from Ruth McGowan , very helpful and professional with still being very friendly.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Kim,
Thank you for taking the time to leave this fantastic feedback. We are delighted to hear that Ruth McGowan provided you with excellent customer service and that you found her to be both professional and friendly. We will be sure to pass your kind comments on to Ruth, who will be pleased to know her help made such a positive impression.
Kind regards,
The Team @ Newton
Antwort von Newton Property Management
Good morning Stephen
Thank you for your positive review. We're delighted to hear that you've experienced good customer service and found the communal areas to be clean and well maintained. Our team works hard to provide a high standard of service and to ensure shared spaces are kept in excellent condition, so it's great to know this has been noticed.
We appreciate you taking the time to share your feedback and thank you for your support.
Kind regards,
The Team @ Newton
Positive interactions
Have only ever had positive interactions with Newton PM. Always quick to communicate and respond. Most recently dealing with Jim Breckenridge + Jack Watson.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you've consistently had positive experiences with Newton and that our team has been responsive and communicative whenever you've needed assistance.
It's particularly pleasing to hear your recognition of Jim Breckenridge and Jack Watson. We will ensure your kind comments are passed on to them, as feedback like this is always greatly appreciated by our colleagues.
Thank you again for your support and for choosing Newton Property Management.
Kind regards,
The Team @ Newton
My account was in debt for over £1000…
My account was in debt for over £1000 whIch shocked me. I didn't understand how I was in so much debt. I had a recent bereavement and hadn't noticed ... but when I thought about it later, perhaps I should have had notification that my payments were insufficient. I contacted the account manager who put me in touch with finance. Together we worked out a plan where I paid half of the debt immediately and increased my monthly payments with a plan to repay the outstanding debt in two months. In the past I have overpaid and had a refund of £1000 so perhaps this coloured my thinking. During this time I spoke with both the manager and finance dept to resolve this issue, both being supportive and flexible.
17. August 2026
Antwort von Newton Property Management
Good morning Sandra,
Thank you for taking the time to share your experience. We are sorry to hear about your recent bereavement and appreciate you contacting us to discuss your account.
We understand how receiving an unexpected balance can be concerning. We're pleased that, after speaking with your Property Manager and our Finance Team, we were able to work together to review the account and agree a repayment plan that suited your circumstances. Our aim is always to be supportive and flexible where possible, helping owners find a manageable solution.
Thank you for recognising the assistance provided by both teams. We are glad we could help resolve the matter and provide some reassurance during a difficult time. We wish you all the best and appreciate your feedback.
Kind regards,
The Team @ Newton
Thank you, Kate Bulloch, Senior Property Manager
Owner/occupier, apartment in multi-storey block in Glasgow, managed by Newton. Noticed staining marks in bathroom ceiling. Probably from a water leak from above. Took some images and called in at Newton’s Glasgow office. Receptionists were professional and listened to me and quickly passed onto Kate Bulloch, Senior Property Manager. Kate listened to my issue, examined images and discussed what action was needed. Kate very quickly took control of the situation, suggested a plumber track and trace and contacted the upstairs neighbour by email and voicemail. I was kept abreast of all developments by Kate throughout. The upstairs neighbour contacted me the same day informing me that a plumber had been contacted and would carry out a track and trace that evening. Track and trace was carried out and leak was quickly addressed. It was good that the leak was addressed quickly as issues of this type can be stressful. Thanks to Kate’s professionalism, quick response and management of the whole process. Thanks also to upstairs neighbour for quick response.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Peter,
Thank you for taking the time to share your experience. We're delighted to hear that Kate was able to assist you promptly and professionally during what can understandably be a stressful situation.
It's great to know that our Glasgow reception team provided a helpful first point of contact and that Kate kept you informed throughout the process while coordinating with all parties involved. We appreciate your recognition of her proactive approach and communication, which helped ensure the issue was investigated and resolved as quickly as possible.
Thank you also for highlighting the cooperation of your neighbour in arranging the necessary works. We will be sure to pass your kind comments on to Kate and the team. We really appreciate your feedback and are pleased we could help achieve a positive outcome.
Kind regards,
The Team @ Newton
Antwort von Newton Property Management
Good morning Mr Nasir,
Thank you for your feedback and for taking the time to leave a review. We're pleased to hear that you feel the company is doing its job well and providing a good service.
We appreciate your support and look forward to continuing to serve you. Thank you for choosing us! ⭐⭐⭐⭐⭐
Kind regards,
The Team @ Newton
Big shout out for June
Big shout out for June in the Inverness office. She organised the works to fix the pavement and a sunken drain outside my house. It’s no longer a trip hazard which I feel really good about now. Thank you June for persevering with this one.
Much appreciated,
Julie
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Julie,
Thank you for taking the time to share your experience. We're delighted to hear about the excellent support you received from June in our Inverness office.
It's wonderful to know that June was able to arrange the works to repair the pavement and sunken drain outside your home, helping to remove the trip hazard and improve the area for you. We'll be sure to pass on your kind words and recognition for her perseverance and dedication in getting this resolved.
Thank you again for your feedback. We really appreciate your comments and are pleased we could help. 😊⭐️⭐️⭐️⭐️⭐️
Kind regards,
The Team @ Newton
Alan Murphy was very helpful and…
Alan Murphy was very helpful and patient, he assisted to set up a direct debit for me, he was nicely spoken and very polite 5*
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Kaz,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Alan Murphy was able to assist you with setting up your direct debit. His patience, professionalism, and polite manner are qualities we greatly value, and we're pleased they made a positive impression on you. We'll be sure to pass your kind feedback on to Alan. Thank you for choosing us and for your 5-star rating! ⭐⭐⭐⭐⭐
Kind regards,
The Team @ Newton
Set up direct debit with one easy call
Set up direct debit with one easy call. Alan Murphy was friendly, patient and business like today.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for taking the time to share your feedback. We're delighted to hear that setting up your Direct Debit was quick and straightforward. Alan will be pleased to know that his friendly, patient, and professional approach made a positive impression. We appreciate your comments and your custom.
Kind regards,
The Team @ Newton
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