Lauren MacKenzie is the current Property Manager for the block of six flats I live in. She is extremely pleasant and takes a keen interest in all aspects of both the commual area within the building... Mehr ansehen
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Das sagen Bewerter
The five stars are for Tracy Mitchell. She has treated me like a person not an account number. She has common sense in abundance. Sadly not so with a couple of property managers I have dealt with.... Mehr ansehen
Unternehmen hat geantwortet
One star is a bit generous! Theyll not hold an agm because they know theyll get voted off, service has gone from rubbish to non existent, there accounting is a joke invoices always got discrepancie... Mehr ansehen
I spoke with Sammy and lastly Ruth. They were both so professional and extremely helpful in handling my situation. They provided an quick resolution and i cannot thank them enough.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Kontaktinformationen
87 Port Dundas Road, G4 0HF, Glasgow, Vereinigtes Königreich
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.2
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1211 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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This has got to be one of the worst…
This has got to be one of the worst property factoring companies that Aberdeen properties have the unfortunate burden of dealing with. Justyna, our appointed property manager is incompetent, lies to and misleads owners, but newton keeps insisting is "capable" even though 7 months have now passed that she have been unable to replace a door lock in our building. She informed the owners that a replacement lock was "not possible" yet somehow I, a mere homeowner, managed to get a quote for this (on 11th May 2026 for reference). She also managed to lose all keys to our development for approximately a year, a massive security situation which newton seems to view as a completely normal situation for them which is beyond worrying. She has made changes to the security of our development which she had no authority to do but charged us for it regardless. Newton is refusing to refund these unauthorised security changes and insists we must vote on the matter to have things changed back. Justyna and Newton are viewed as dangerous and causing major anxiety within our development at this point in time due to the various security issues they have created and what they might do next, without notice or consultation.
It has so far taken a property manager, an associate director, and their complaints department, approximately 7 months to not be able to replace a lock. I've written to their directors for help without success, they also seem to be completely uninterested in customer satisfaction. I ended up purchasing the replacement lock on Newton's behalf due to their inability to do so, we agreed payment terms of 5 working days from me presenting the invoice on 29th July. At the point of updating this, it is now 23rd August and no payment has been received. I will be arranging the lock replacement myself this coming week and proceeding with further action against them. I have no idea why this company has any expectations of anyone paying a management fee when they're unable to follow the wishes of owners, unable to manage basic repairs, but somehow find the time to lessen the security of residents and owners and charge them for it. This door lock replacement was quoted by newton to owners as "urgent" and being treated with "high priority" by Catherine in complaints.
This has got to be the worst customer service company I've ever had the misfortune to deal with. They will take your money as per their wss, will not abide by their own wss and will provide zero service in return for your money. They may also lessen your safety and security and charge you the privilege of it! It's absolutely disgusting how this company operates.
They also appointed a carpet cleaning company who dripped dirty waste water down our communal stairwells leaving them worse than before they were 'cleaned'. I complained about this in May 2026 and no remedial action has taken place to date and their correspondence insinuates that they have no desire to remediate it. We were advised in January that we would receive quotations for carpet cleaning for consideration, we have not received these to date. Newton proceeded with an inadequate contractor without consultation and now is refusing to remediate their shoddy contractor performance whilst expecting us to pay for it.
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My response to Newton, not only do they believe that not resolving complaints should leave customers satisfied, they take weeks to respond to emails regarding urgent matters, don't respond to phonecalls, take 6 weeks to call a locksmith for example, yet seem to have a full time employee able to respond to trust pilot reviews in a matter of hours! I notice no accountability in their responses to any 1 star reviews on here for any of their dissatisfied customers. If only they put this much energy and effort into providing the service they charge for... It seems Newton's priorities are all off here, public image before customer service at all times!
I also note their comment regarding payment process being adhered to. Payment has not been processed in relation to an agreed process, if only you would stop lying to try and save face in public, Newton! I have it in writing our agreement which you are in breach of. Your team is available for updates? They are constantly absent, they are never available. They take 6 weeks to respond to matters, even your management team can't abide by your dictated wss. With such little regard given to supplier payment terms, I'm assuming your dictated payment terms on your invoices can be interpreted as we wish to interpret them?
Regardless of your public response to attempt to save face, your service provision is absolutely dire and potentially dangerous based on some of your actions to date.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Louisa,
Thank you for your feedback. We are sorry that you are dissatisfied with the service provided and appreciate the opportunity to respond.
With regard to the door lock replacement, the recommendation to replace the lock was based on the advice of the qualified locksmith who attended the property. As you are aware, a number of factors outside of our direct control contributed to delays in sourcing a suitable replacement solution. Throughout this process, we continued to communicate with owners and contractors in an effort to bring the matter to a resolution.
We acknowledge your decision to source a replacement lock directly and appreciate your efforts in assisting with this matter. The reimbursement request is being progressed in line with the agreed process, and our team remains available to provide updates where required.
In relation to your comments regarding communication, repairs, contractor performance and development management, these matters have been formally addressed through our complaints process and responses have been issued. While we recognise that you disagree with some of the outcomes, we do not accept that Newton Property Management has acted outside its authority or failed to take the concerns raised seriously.
We are committed to delivering a professional service and continuously reviewing feedback to improve our processes. We regret that your experience has not met your expectations and will continue to engage constructively with homeowners and owners' associations regarding matters affecting their developments.
Thank you for taking the time to share your views.
Kind regards,
The Team @ Newton
Were the factors of my flat and…
Were the factors of my flat and absolutely useless never dealt with things in a good time frame. Settled my final invoice with them when I sold my flat. Was emailed a few times saying I owned more money. Phoned and spoke to them and was told it was an error, I then got chased 2 and a half years later for money. Would avoid at all costs do not run in a professional manner. I have a factor company in my new house with James Gibb and the difference in work ethics are night and day. I always paid my monthly factor fee to Newton and know for a fact the development I lived in was in arrears with the factor so they obviously chase old clients to try and make this back. COWBOYS
In response…. final invoice within 6 months well thats interesting I have an email that was sent a few days ago from Newton saying I could be charged 6 years after selling the property …sounds like you need to communicate in the office with which lie you are going with as I said COWBOYS
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
With regard to the balance outstanding on your account, we would like to clarify that, within the sales letter issued to your solicitor during the sale of your property, we advised that the final account could take up to six months to be produced as our services are invoiced in arrears. Your final invoice was issued in August 2024, which was within the six-month timeframe advised at the point of sale.
The balance outstanding relates to charges that became due following the production of the final account and remains payable. We appreciate that there may have been some confusion regarding the account, however the charges are valid and were raised in line with the information provided to your solicitor during the conveyancing process.
We understand that you were unhappy with aspects of the factoring service provided and respect your right to compare your experience with other managing agents. However, we would like to reassure readers that any outstanding balances pursued relate to legitimate charges due on an account and are not connected to arrears accrued by other homeowners within a development.
If you would like to discuss the account further, please contact us directly and we will be happy to review the details with you.
Kind regards,
The Team @ Newton
Stayed in a flat for 7 years with…
Stayed in a flat for 7 years with Newton as property managers. The condition of the building went down consistently and the cost of the fees went up. I was £150 when moving in 2019, and these fees peaked at £367 PER MONTH (it was a 1 bed flat). When I queried this and asked for invoices to evidence and justify this cost, they advised me it was £5 per invoice. On speaking to othet tenants in my propery, there was also no consistency in the pricing, with each flat paying a different fee which was not based on size or number of rooms. It forced me out my flat as I did not trust what the fees could rise to, or what other impromptu bills would arrive on my doorstep. I also advised at one stage , under huge financial strain, that my flat was on the market and that I would hopefully be out in a few months and I would I would settle my bills from the proceeds of the flat, and asked them to let me know if there was an issue. No word and next thing I knew there was a letter from the debt collector. And like I say, it would be one thing if the flat was immaculate, but by the time I left, the condition of the building was terrible. Con artists with a license to print money and the sooner they are regulated the better.
19. August 2026
Efficient customer communications from Tam.
Tam was really polite and efficient. I phoned initially to pay a bill, but he explained to me that infact it was a credit.
He was helpful and courteous.
18. August 2026
Antwort von Newton Property Management
Good morning Isobel,
Thank you for taking the time to share your feedback. We're delighted to hear that Tam was polite, efficient, and able to clarify that your account was actually in credit. Providing helpful and courteous service is very important to us, and it's great to know Tam made your experience a positive one. We appreciate your kind words and will ensure your feedback is passed on to him.
Kind regards,
The Team @ Newton
Horrendous issues with this factor…
In response to Newton's reply.
Passing the buck as always.
Has anyone ever heard of an electricity company who doesnt accept reading provided by a consumer. Absolute nonsense
By the way nobody has been directly in contact with me to resolve the issue.
The reply on trustpilot is Newton trying to save face.
Don't fall for it and under no circumstances consider this company as factor. Worst company I have ever come across by a country mile. ZERO customer service or communication. Incorrect invoices just fired out every quarter and no service received for actually managing our properties.
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Response received from Newton today stating bill of close to £400 was for the meter to be checked to ensure it wasn't faulty. Conclusion is that meter is not faulty and excessive bills are due to Newton failing to manage our block flats by providing actual meter readings.
We've been telling them this for years when they moved all the blocks to Ecotricity without our knowledge.
The service is SO bad you could not make this up!
Needless to say as owners we will refuse to pay for costs directly relating to the mismanagement of our properties.
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Horrendous issues with this factor dating back to 2019. Been fighting for years for correct invoices but never get anywhere with them. Even withholding payment doesnt work. Constant incorrect electricity bills and now a bill of close to £400 for them to take meter readings in an attempt to resolve their mismanagement. Moved all the blocks of flats to a different electricity supplier without our knowledge with huge standing charges compared to previous supplier. Avoid at all cost. All the blocks in our village have the same horror stories. They dont answer emails and are not available when you call. Those in the village who have the misfortune to have them as a factor have lost the will to live trying to deal with them. Worst customer service you could possibly imagine. Charge you every quarter but fail to manage the property in amy sense. AVOID!!
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with this matter and would like to clarify the circumstances surrounding the meter inspection and associated costs.
The inspection was arranged following ongoing concerns regarding electricity consumption and billing. Prior to this, the utility supplier had been requested to investigate and carry out testing; however, the required checks were not fully completed. As a result, further attendance was arranged to establish whether the meter itself was functioning correctly and to help identify the source of the issue.
For clarity, responsibility for the collection and validation of electricity meter readings rests with the electricity supplier. While our Property Manager will often record readings when attending site, suppliers do not always accept third-party readings and may require their own verified readings for billing purposes. This process is unfortunately outside of Newton Property Management's control.
The purpose of the meter inspection was not to generate additional costs for owners, but to investigate concerns that had been raised and to determine whether the meter was faulty. The conclusion reached was that the meter was operating correctly. The inspection was therefore undertaken in an effort to assist with resolving a longstanding issue where supplier investigations had not provided a conclusive outcome.
With regard to the change of electricity supplier, utility contracts for communal supplies are managed in accordance with the relevant arrangements in place for the development. We appreciate that utility costs and standing charges have increased significantly across the UK in recent years, which has affected developments nationwide.
We recognise your frustration and appreciate that billing issues can be extremely concerning. However, we do not accept that the meter inspection arose as a result of mismanagement by Newton. The inspection was commissioned to investigate concerns that had been raised after supplier actions had not fully resolved the matter.
We remain committed to working with owners, suppliers and all relevant parties to address any ongoing concerns and ensure that issues are investigated appropriately.
Kind regards,
The Team @ Newton
I would give zero if I could
I would give zero if I could, worst experience with this factor, bad communication. Bills always messed up.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for your feedback. We are sorry to hear that you have been dissatisfied with your experience.
We take concerns regarding communication and billing seriously and appreciate how frustrating it can be when there are queries relating to invoices or account information. Our team works to investigate and resolve any issues raised and to ensure that charges are applied in accordance with the information available to us from suppliers and contractors.
While we recognise that we may not always meet expectations, we do not accept that we fail to manage properties or deliberately ignore customer concerns. We encourage owners to continue raising any specific matters directly with us so that these can be reviewed and addressed appropriately.
We value all feedback as it helps us identify opportunities to improve our service and customer communication.
Kind regards,
The Team @ Newton
Excellent service provided by Elizabeth…
Excellent service provided by Elizabeth Connor. She was so quick to respond when others failed. She was so approachable and attentive! Elizabeth sorted my problem in no time! Newton is so lucky to have an employee like Elizabeth! Thank you so much!!!!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Olgha,
Thank you so much for your wonderful review. We are delighted to hear about your positive experience with Elizabeth Connor and the service she provided. It's fantastic to know that her quick response, approachable manner and attentive support helped resolve your issue so efficiently.
We are incredibly proud of our team, and feedback like yours highlights the dedication and commitment Elizabeth brings to her role every day. We'll be sure to pass on your kind words to her, as we know she will greatly appreciate them.
Thank you again for taking the time to share your experience and for choosing Newton Property Management.
Kind regards,
The Team @ Newton
Rhea Inkster
This is a review of one member of your company - Rhea Inkster. Her communication has been excellent. She responded quickly to a request for help with an issue at my property, phoning up soon after I'd emailed, and keeping me updated.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Rob,
Thank you for taking the time to leave a review and share your experience with Rhea Inkster. We're delighted to hear that you found her communication excellent and that she was able to assist you promptly with the issue at your property.
Providing timely updates and keeping our customers informed is something we strive for, so it's great to know that Rhea's responsiveness and proactive approach made a positive difference. We'll be sure to pass your kind feedback on to her
Lift malfunction problem
Lift malfunction problem reported and satisfactorily dealt with within 24 hours. Impressed.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Hi Iain,
Thank you for taking the time to share your feedback. We're delighted to hear that the lift issue was reported and resolved to your satisfaction within 24 hours. It's great to know that our team was able to respond promptly and deliver the level of service you expected.
We appreciate your kind comments and are pleased that we were able to leave you impressed with the outcome.
Kind regards,
The Team @ Newton
Very pleasant guy came out and resolved…
Very pleasant guy came out and resolved our buzzer problem. Came the next day after requesting no complaints
13. August 2026
Antwort von Newton Property Management
Hi Craig,
Thank you for taking the time to leave a review. We're delighted to hear that the issue with your buzzer was resolved quickly and that our contractor was able to attend the day after your request. It's great to know you found the service prompt and professional.
We really appreciate your feedback and are pleased we could get the problem sorted to your satisfaction.
Kind regards,
The Team @ Newton
Newton Improving?
I have been dealing with Louise at Newton and since she has taken over the management of my properties the service has greatly improved. Thanks Louise. Long may this continue.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Nikki,
Thank you for your kind feedback. We're delighted to hear that you've noticed such a positive improvement in the management of your properties since Louise took over. Providing excellent service is our priority, and Louise will be thrilled to know her hard work and dedication have made such a difference. We truly appreciate your support and look forward to continuing to deliver the high standard of service you've experienced.
Kind regards,
The Team @ Newton
Professional and effective
Linda has been a professional and effective point of contact for me for more than 10 years. She is helpful, timely in her responsiveness, and solution-focused. It’s not easy communicating issues from a Factor perspective, but I have appreciated Linda’s direct style.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Marianne,
Thank you for your kind feedback. We truly appreciate your recognition of your working relationship over the past 10 years with Linda. We are pleased that Linda's responsiveness, direct communication style, and solution-focused approach have helped navigate complex issues. Building trusted relationships and working collaboratively to find practical solutions is something we value greatly, and we look forward to continuing to support you in the future.
Kind regards,
The Team @ Newton
Aberdeen Office of Newton
Justyna in the Aberdeen office has been the most efficient person we have dealt with so far, in the 3 years we have been living here. She has dealt with all our queries promptly over the last few weeks. Most of our communications have been regarding people from the other development using our car park. Unfortunately, problems are always difficult to address because of the car park being on private land.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Isobel,
Thank you for taking the time to share your feedback. We're delighted to hear that Justyna has provided such efficient and prompt support with your queries. We understand how frustrating the parking situation has been, particularly given the challenges associated with private land, and we appreciate your patience while these concerns have been addressed. We will be sure to pass your kind comments on to Justyna, who will be pleased to know her efforts have made a positive difference. Thank you for your continued support.
Kind regards,
The Team @ Newton
Hayley is growing into a difficult and…
Hayley is growing into a difficult and stressful job.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Euan,
Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to hear your comments about Hayley. Property management can be a demanding and complex role, and we're delighted that you've recognised the hard work and dedication she brings to supporting our customers. We will be sure to share your kind words with her. Thank you again for your support.
Kind regards,
The Team @ Newton
DISGRACEFUL FACTORING
Newton Factors for Balfour Park Development and the state of the landscaping is very bad despite numerous complaints. The company they have engaged this year merely cuts grass and tackles weeds by spraying weed killer and killing hedges and planting. Newton took over the development before the landscaping was up to standard and promised to finish the planting. They didn’t. Those responsible for not keeping promises and contracting the latest company should be ashamed at treating the residents like this.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Doreen,
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with the current condition of the landscaping at Balfour Park.
Please be assured that the Property Manager has visited the development on several occasions and has met directly with the Grounds Maintenance Contractor to review the concerns raised and discuss areas requiring attention. We take all feedback regarding the upkeep of the development seriously and continue to monitor the contractor's performance.
While we have not received similar complaints from other residents at the development, we appreciate that your experience has led to frustration. The Property Manager has received your correspondence and will respond directly to the points you have raised in due course.
Thank you for bringing your concerns to our attention. We remain committed to working with all parties involved to ensure the development is maintained to an appropriate standard.
Kind regards,
The Team @ Newton
Newton are very professional
Newton are very professional, very courteous, their services always aim for positive outcomes on every maintenance job they undertake xx many many thanks
4. August 2026
Antwort von Newton Property Management
Good morning Isabella,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We're delighted to hear that you found our team professional and courteous, and that our commitment to achieving positive outcomes on every maintenance job has made a difference. Your feedback means a great deal to us, and we look forward to assisting you again in the future. Many thanks from everyone at Newton!
Kind regards,
The Team @ Newton
Highly Recommend Yvonne Mathers of Newton Property Glasgow
I cannot recommend Yvonne Mathers at Newton Property highly enough. From the very beginning, Yvonne went above and beyond to help me with what became a very stressful and complicated insurance claim.
She took complete ownership of the process, liaising tirelessly with the intermediaries and the insurance company on my behalf. There were countless emails, follow-ups, and persistent complaints that needed to be made to keep everything moving, and Yvonne handled it all with professionalism, determination, and genuine care. She never gave up, even when the process became frustrating and drawn out.
Thanks to Yvonne's hard work and dedication, we finally received our first stage insurance payout and can now begin the repairs to our property. I genuinely don't believe we would have reached this outcome without her expertise and persistence.
Yvonne is an outstanding property manager who truly cares about her clients and goes the extra mile to achieve the best possible result. Thank you, Yvonne, for everything you did—you made an incredibly difficult situation so much easier, and I am sincerely grateful.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Lynn,
Thank you so much for your kind words and detailed review. It was a pleasure to assist you throughout this claim, although I know it was an incredibly stressful and frustrating process at times.
I'm delighted that we were able to secure the first-stage insurance payout and help move things forward so that repairs can now begin. While there were certainly challenges along the way, achieving the best possible outcome for our clients is always my priority, and I'm glad I could support you through each step of the journey.
Your patience and cooperation throughout the process were greatly appreciated, and your feedback means a great deal to me. Thank you again for taking the time to share your experience. I wish you all the very best with the repair works and look forward to seeing everything restored to normal as quickly as possible.
Kind regards,
The Team @ Newton
5 stars for Property Manager Linda (Glasgow)
I've been living within the Parade Park complex for nearly 10 years now. As a renter and now an owner. Linda Thomson throughout that time has been the best Property Manager I could hope for and has made such a difference to my view of Newton. I've had experiences of plenty of Factors in the past and even with Newton at a different location. I can say with confidence that this has been the best period of time I've had with thanks to Linda's prompt responses and her persistence in following through to a resolve. Even with the more minor niggles, she has always been there to take care of them. She is attentive and caring towards the residents she supports and clearly takes pride in her role. Recently discovered she is moving on to another area and I'm gutted to see her go. I can only hope her replacement will continue be as reliable, capable and approachable as Linda has been. Thanks Linda! Grateful for all the comms over the years. A credit to Newton.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Katie,
Thank you for taking the time to share your experience and for your loyalty to Parade Park over the last 10 years, both as a renter and now as an owner.
We are delighted to hear how much of a positive impact Linda has had throughout your time with us. Providing responsive, reliable, and caring support is exactly the standard we strive for, and your comments clearly reflect the dedication and professionalism Linda brings to her role every day.
We will make sure your kind words are passed on to her. While we understand your disappointment at seeing her move on, we're grateful for the recognition you've given her commitment to resolving issues promptly and supporting residents with such care and attention.
Thank you again for your wonderful feedback and for being part of the Parade Park community. We wish Linda every success in her new area and remain committed to providing the high level of service you've come to expect from Newton.
Kindregards,
The Team @ Newton
Jamie-Lee has been first class
Jamie-Lee has been first class. She is very helpful, approachable and great at her job! Thank you Jamie-Lee for all the help you have been giving us over the last couple of months!!
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Jamie-Lee has provided such a positive experience and has been so helpful, approachable, and supportive over the last few months. Delivering excellent customer service is something we take great pride in, and it's fantastic to know that Jamie-Lee's dedication and professionalism have made a real difference.
We will be sure to pass your kind feedback on to her. Thank you again for your generous comments and for choosing Newton. We truly appreciate your support.
Kind regards,
The Team @ Newton
Supportive
I got a prompt response detailing the actions which would be taken. The actions were taken and a follow up check in happened - great experience
22. Juli 2026
Antwort von Newton Property Management
Good morning Wendy,
Thank you for your feedback. We're delighted to hear that you received a prompt response, clear communication on the actions being taken, and a follow-up check-in to ensure everything was resolved. We appreciate your kind words and are pleased we could provide a great experience.
Kind regards,
The Team @ Newton
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