Lauren MacKenzie is the current Property Manager for the block of six flats I live in. She is extremely pleasant and takes a keen interest in all aspects of both the commual area within the building... Mehr ansehen
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Das sagen Bewerter
One star is a bit generous! Theyll not hold an agm because they know theyll get voted off, service has gone from rubbish to non existent, there accounting is a joke invoices always got discrepancie... Mehr ansehen
The five stars are for Tracy Mitchell. She has treated me like a person not an account number. She has common sense in abundance. Sadly not so with a couple of property managers I have dealt with.... Mehr ansehen
Unternehmen hat geantwortet
I received a prompt and helpful full response to my questions from Abbey ahead of our move into our property. It is much appreciated, thank you
Unternehmensdetails
Vom Unternehmen geschrieben
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Kontaktinformationen
87 Port Dundas Road, G4 0HF, Glasgow, Vereinigtes Königreich
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.2
Gut
1212 Bewertungen
Bittet Kunden um Bewertungen
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Hat 82 % seiner negativen Bewertungen beantwortet
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Avoid this factor at all costs.
Avoid this factor at all costs.
This has been, without question, the worst property management company we have ever dealt with. The complete lack of care, communication and urgency is shocking.
For months, the courtyard has been left in an unacceptable condition. A huge tarpaulin with rubbish underneath has been left lying around despite repeated promises it would be removed. The external cladding has been left unfinished, creating what we believe to be a serious fire risk, yet nothing has been done. The wooden decking is broken and unsafe, the entire building is dirty, and there has been an ongoing rat problem.
We have raised these issues countless times, made formal complaints, and continually chased for updates. Every time we are promised action, nothing happens. The only thing they seem to act quickly on is demanding payment and sending legal letters, despite failing to carry out the basic responsibilities expected of a factor.
It genuinely feels like once they have your money, maintaining the building becomes an afterthought. We pay substantial management fees and, in return, receive poor communication, endless delays and a building that continues to deteriorate.
We are extremely disappointed and would never recommend Newton Property Management to anyone. If you’re looking for a factor that takes pride in maintaining a property and responding to legitimate concerns, look elsewhere.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Josh,
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your experience and understand your frustration regarding the concerns you have raised.
We would like to clarify that the items stored beneath the tarpaulin are privately owned by a homeowner and are not the property of Newton Property Management. We have requested on multiple occasions that these belongings be removed; however, as they are privately owned, our ability to remove them directly is limited.
We recognise the concerns you have raised regarding the condition of the development and communication around ongoing works. We understand the importance of keeping homeowners informed and ensuring maintenance matters are addressed as efficiently as possible.
We take all feedback seriously and would welcome the opportunity to review the outstanding issues you have mentioned. Please contact us directly with your property details so we can investigate further and provide an update on any current or planned actions.
Thank you for bringing your concerns to our attention.
Kind regards,
The Team @ Newton
Completely unprofessional organisation
Completely unprofessional organisation. They do not respond to emails and try to pressure you into paying disputed invoices by threatening you with debt collectors.
In their response, the factor do not acknowledge that they have been sitting with my original query since mid May. Since then, they have done nothing but harass me for payment and threaten me.
Any legitimate company would put all their collection processes on hold while handling a dispute from a customer but not this mob who take months to answer a simple query, and that is my fault why exactly?
They seem to see factoring as just taking in as much money as possible for doing nothing. The deeds also require them to hold annual meetings but in 8 years they have held a grand total of 0 meetings.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good afternoon Brian,
Thank you for your feedback. We're sorry to hear that you feel dissatisfied with your experience.
We take all customer concerns seriously and strive to communicate openly and professionally at all times. We can confirm that the matter you have raised is currently under review by the Property Manager, who is reviewing your most recent email and will provide a detailed response within the next few days.
We appreciate your patience while this review is completed and remain committed to working with you to resolve any outstanding concerns fairly and appropriately.
Kind regards,
The Team @ Newton
Avoid - organise and leave
Avoid Newton Property Factors at all costs.
Our experience with Newton was nothing short of disgraceful. We finally managed to remove them in Jan 26, the way they conducted themselves at the end of our contract was shocking and left us with the clear impression that extracting every last penny from homeowners was the priority, rather than acting fairly or professionally.
Every opportunity to impose more charges was taken.
What is even more concerning is that, after researching online and speaking to others, we found that many homeowners have reported experiencing the same pattern of behaviour when trying to leave Newton. It doesn’t feel like an isolated incident.
If Newton is the factor for your development, speak to other homeowners about holding and recording a vote to replace them and follow guidance online at mygov.scot. I’d encourage homeowners to contact other factors covering your area and benchmark the charges you’re paying Newton for services - they were taking more than 50% what’s others quoted.
Homeowners deserve honesty, transparency and value for money and with Newton you get none of those.
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good afternoon Laura,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.
Unfortunately, the review does not provide enough specific information for us to investigate the concerns raised or comment on the circumstances described. We take all customer feedback seriously and are committed to acting professionally, transparently, and in accordance with our obligations at all times.
We would welcome the opportunity to understand your concerns in more detail and review the matters you have mentioned. Please contact us directly with further information so that we can investigate and respond appropriately.
We value all feedback and are always looking for ways to improve our service.
Kind regards,
The Team @ Newton
James was very professional and…
James was very professional and friendly. He listened to me and was empathetic. He helped me sort the issue out. Thank you!
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Joan,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you found James professional, friendly, and empathetic. It’s great to know he was able to support you and help resolve the issue.
We really appreciate your kind words and will be sure to pass them on to him.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Taking good care
Newton have taken care to ensure that the companies they contract to maintain the upkeep of our estate are able to do an efficient, effective and reliable job. They have also listened to residents' concerns about flooding in two areas of the estate and have arranged additional drainage to be installed. This has made a significant difference. Thank you.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for your kind feedback. We’re really pleased to hear that you’ve noticed the effort put into selecting contractors who deliver efficient, reliable, and high-quality services across the estate.
It’s especially encouraging to know that the additional drainage measures have made a meaningful difference. Listening to residents and acting on concerns like flooding is a key priority for us, so we truly appreciate you recognising this work.
Thank you again for taking the time to share your experience — it means a great deal.
Kind regards,
The Team @ Newton
I ask Newton Property Management if…
I ask Newton Property Management if some ground to the front of my property was covered by them to remove weeds and long grass. June from Newton PM confirmed very quickly that the area was going to be dealt with by the landscaping company and was completed without any fuss.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Daniel
Thank you for your feedback! We're delighted to hear that June was able to assist you so promptly and efficiently. It's great to know the issue with the ground maintenance was handled smoothly and resolved without any hassle. We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the team.
Kind regards,
The Team @ Newton
Good curmstomer service from Sandra.
Good curmstomer service from Sandra.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Hannah,
Thank you for your kind feedback! We’re really pleased to hear that you received great customer service from Sandra. I’ll be sure to pass on your compliments—she’ll be delighted to hear them. We truly appreciate your support and look forward to serving you again if needed!
Kind regards,
The Team @ Newton
Friendly and efficient
Leigh responded to my query quickly and efficiently .
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning William,
Thank you for the positive feedback— We are glad Leigh was able to address your query promptly and provide efficient support. Please don’t hesitate to reach out again if needed.
Kind regards,
The team @ Newton
New to Newton - So far all good.
New to Newton. Had very positive interactions with different departments so far. People on the phone very helpful and people responding to queries via email quickly too. Overall feeling good about Newton so far.
3. Juni 2026
Antwort von Newton Property Management
Good morning Mrs Edwards,
Thank you for your kind feedback and welcome to Newton!
We’re delighted to hear that you’ve had such positive experiences with our teams so far. It’s great to know that both our phone and email support have been helpful and responsive—that’s exactly what we aim for.
If there’s ever anything you need, please don’t hesitate to get in touch. We’re really glad to have you with us and look forward to continuing to support you.
Kind regards,
The Team @ Newton
Jim was great and very patient with me…
Jim was great and very patient with me and took the time to explain how my invoicing worked as I had recently moved into the property and wasn’t certain.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Megan,
Thank you so much for your lovely feedback! We're really pleased to hear that Jim was able to support you and take the time to explain your invoicing clearly—especially during your recent move.
We’ll be sure to pass on your kind words to him. If you ever need any further help, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
property manger
5 stars for property manger, Matthew Bringloe
Having lived in our development of flats for 13 years and experiencing a number of Newton property mangers,Matthew has been one of the most pro-active and communicative
As clients we look fowars to seeing this level of engagement continuing
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Derek,
Thank you very much for your kind review. We’re delighted to hear that Matthew has made such a positive impression and that his proactive approach and communication have stood out during your time with us.
We truly value your loyalty over the past 13 years and appreciate you taking the time to share your experience. We’ll be sure to pass your feedback on to Matthew—he will be very pleased to hear it. We look forward to continuing to provide you with the same high level of engagement going forward.
Kind regards,
The Team @ Newton
Very poor communication from Linda…
Very poor communication and action from Linda Thomson, our Property Manager.
And lack of transparency and accountability, especially regarding finances.
10. Juni 2026
Antwort von Newton Property Management
Good morning Mary,
hank you for your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised regarding communication and transparency. This is not the standard of service we aim to provide.
We take your comments seriously, In the meantime, we would really appreciate the opportunity to discuss this further and address your concerns directly, particularly regarding the financial aspects you’ve mentioned.
Please feel free to contact us at your convenience so we can work towards resolving this for you.
Kind regards,
The Team @ Newton
Aliesha was amazing helped out straight…
Aliesha was amazing helped out straight away. Fantastic service
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Sean,
Thank you so much for your kind feedback! We’re delighted to hear that Aliesha was able to assist you so quickly and provide fantastic service. We’ll be sure to pass along your lovely comments—she’ll really appreciate it. Thanks again for taking the time to share your experience!
Kind regards,
The Team @ Newton
Poor communication and resolution to issue
We are very frustrated with the lack of progress and communication from Newton with regards to repairs due to our property. We moved in November 2025 and as we stand in June 2026 the repair is still outstanding with no update as to why.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for your feedback. We’re sorry to hear about your frustration regarding the outstanding repair and communication. Based on the information provided, we’re unfortunately unable to identify your specific case to investigate further. Please contact our team directly with your property details so we can look into this as a priority and provide you with an update. We’re committed to resolving matters as quickly as possible and improving your experience.
Kind regards,
The Team @ Newton
Prompt answer to phone call.
Prompt answer to phone call.
Straightforward advice.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for your kind feedback! I’m glad you found the advice clear and that we could respond quickly when you needed us. We really appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Alan Murphy made the transaction very…
Alan Murphy made the transaction very easy, and was efficient in dealing with my request to set up a direct debit and ebilling.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning William,
Thank you for your kind feedback!
We're delighted to hear that Alan made the process easy and handled your request efficiently. Setting up direct debit and e-billing smoothly is so important, and it's great to know Alan delivered a positive experience.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your comments on to him.
Kind regards,
The Team @ Newton
Speedy Response
I was impressed by the speed of response to my query. Leigh who dealt with my request and was very polite and helpful.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning May
Thank you so much for your kind feedback. We’re delighted to hear you were impressed with the speed of our response. I’ll be sure to pass your comments on to Leigh, who will be pleased to know their polite and helpful approach made such a positive impression. We really appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Well Done and Thanks to Co-owners !!
Very interesting and huge well done to Co Owners !! Your hard work (and this should not have been difficult) has paid off! Newtons Written Statement of Services quotes we are ‘Consumers’ - it beggars belief we too are being charged ‘business rates’ on our development. For clarity - my own domestic electricity daily standing charge is 57.08 p per day with Octopus - v - Ecotricity are approx £2.06 per day - and useage has still to be added. Standing electricity charge £751 per annum per property -v- Octopus domestic which I’m on 57.7 p er day £208 per annum - if you live in a block of 6 flats the total cost is approx £4506 - v - £1248 for octopus consumer rate. Come on Newton surely this can’t be right….. you need to address this please - the majority of negative reviews relate to issues around inappropriate fees and charges.
**EDIT/REPLY** - thank you for your prompt reply - my apologies - the WSS refers to us as ‘domestic’. I understand how this all works - what I don’t understand is myself and others have brought this to your attention as we have been incorrectly charged-since your inception. The previous factor brought this to our attention and they employed a firm of electricians to carry out checks back in 2016 which the Committee in 2016 approved - so are you saying this has been incorrectly applied for 10 years? Please advise who has approved all these latest figures etc. I appreciate you have had someone else check - I’ve requested a copy of this information and have re- requested it today and have been assured it will be sent today - thank you.I am sure you and others will agree these standing charges are very high in comparison to consumer standing charges. We are all ‘domestic’owners and I urge you to please investigate this further. If ECOTRICITY can reduce the charges for one development then surely there should be consistency across the board and as you are our appointed Factor you can re-negotiate on our behalf. Thank you
EDIT - thanks for your response - I’ve requested information on this recent Electrician’s report on numerous occasions without luck - can you arrange this please ? Thanks
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning Kathleen,
Thank you for raising your concerns. For clarification there is no reference to the word consumer in our services agreement, electricity in multi-occupancy developments is typically supplied via a communal/landlord arrangement, meaning that tariffs can differ from standard domestic rates.
We recognise the cost differences highlighted and understand the concern. An independent electrical contractor has now completed surveys of the communal junction boxes and meters, including load checks to determine internal/external supply splits. This data is being used to ensure future charges are fair and aligned with actual usage.
We are continuing to review the current arrangement and will provide further updates.
Kind regards,
The Team @ Newton
Efficient and helpful
Ladies I spoke with were very helpful and patient, guiding me through the process to register with the portal. Subsequently they quickly provided copy invoices on my request. Very grateful for their assistance.
27. Mai 2026
Antwort von Newton Property Management
Food morning Richard,
Thank you very much for your kind feedback.
We’re delighted to hear that our team was able to assist you in getting set up on the portal and provide the information you needed promptly. We’ll be sure to pass your comments on to the colleagues you spoke with—they’ll really appreciate your recognition of their helpfulness and patience.
If there’s anything further we can support you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Very disappointing expFive Months of Chasing for What Should Have Been a Simple Administrative Changeerience with…
Very disappointing experience with Newton Property Management.
For over five months, I have been trying to resolve an issue relating to the communal electricity supply for our small residential block of just four flats. The process has involved repeated chasing, poor communication, and long periods without any response.
The communal electricity supply was left on an expensive business tariff despite the supply only serving a residential stairwell and communal lighting. After extensive effort on my part, Ecotricity eventually confirmed that the supply should be classified as domestic and updated the industry records accordingly. This resulted in a substantial reduction in standing charges.
Throughout the process, obtaining information from Newton was extremely difficult. Emails frequently went unanswered, staff members left the company without notification, and I often had to follow up multiple times just to receive basic updates. Even after Ecotricity confirmed the official transfer date of responsibility, I am still waiting for Newton to investigate a potential overlap in electricity charges on their invoice.
What should have been a straightforward administrative matter became a months-long exercise in chasing responses and trying to obtain information that should have been readily available.
Based on my experience, communication, responsiveness, and management of utility-related matters have fallen well below expectations.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Newton Property Management
Good morning,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve encountered while trying to resolve the communal electricity supply issue.
This is clearly not the level of service we aim to provide, particularly in relation to communication and responsiveness. We appreciate how prolonged delays and a lack of updates can be extremely frustrating, especially for what should have been a straightforward administrative matter.
We also recognise the effort you’ve had to put in to progress this issue, and we’re sorry that you felt unsupported throughout the process. The points you’ve raised regarding staff changes, delayed responses, and the ongoing query around potential overlapping charges are concerning and are being taken seriously.
We would very much like the opportunity to review this in full and ensure any outstanding matters are resolved as quickly as possible. Please contact us directly at your local with your property details so we can prioritise this and provide a clear update.
Thank you again for your feedback—it helps us identify where we need to improve.
Kind regards,
The Team @ Newton
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