Another great and very speedy delivery by InPost for Naked Wine. Albeit, the driver told me that when he put my postcode into his Satnav it led him to the car park at the rear of our two blocks of fla... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Not for any reason but I thought I’d just pop a review in here about Naked Wines….. Been a member for over 10 years now & they have the best customer service around, always go the extra mile & nothing... Mehr ansehen
I am a member and love their wines and I must say that their customer service team are very helpful, but lately the delivery service has been poor. I have had cases go awol and I have paid extra for n... Mehr ansehen
I am not a wine buff but I know what I like and to be quite honest I cant taste coffee , chocolate and plum, like the buffs.I deal with Naked because they support small family owned wineries and that... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Hi, we’re Naked. And we’ve been shaking up the wine industry since 2008. We’re an online wine retailer, serving our customers (we call them Angels) better wine for less money, without any guesswork. How? We fund independent winemakers directly, cut out any unnecessary costs and give them free rein to make magic just for you. We’re basically a smarter way to buy wine. Easy as that.
Kontaktinformationen
Norvic House, NR2 1RP, Norwich, Vereinigtes Königreich
- 01603 281800
- help@nakedwines.com
- nakedwines.co.uk
4.3
Hervorragend
13'140 Bewertungen
Bittet Kunden um Bewertungen
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Now on to day 14 since I placed my…
Now on to day 12 since I placed my first order and still with no delivery
Update: Dec 1 ~2pm on day 14 (2 weeks) still no wine delivery - plenty of fluff emails though
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
That's not the norm here and I totally understand why you've left this review again! I'd really like to make this right but do require more information to find your account. I have sent a request for information to get to the bottom of this for you. Rest assured we'll make it up to you.
Emily @ NW
I am shocked that nakedwines.co.uk are…
I am shocked that nakedwines.co.uk are sending me unwanted mail in an actual envelope!
In general, I can’t stand junk mail, and it always goes straight into the bin. The fact that companies are using our home address to bombard us with unwanted correspondence is really off-putting. In this casesm I no longer wish to use their products or share any personal information as a new clientm or as an old client.
Furthermore, I am not a supporter of the unauthorised trading of personal data in general, and I find it quite concerning that nakedwines.co.uk managed to obtain my home address!
I don't want to become your client as I find your aproach to my home address werid!
You must stop sending unwanted mails, delete my personal details m and inform those who sold my personal details that I didn't gave permission to it!
I am not your client! I never gave permission to be contacted at my home address! I don't know where you bought my personal details from, but stop sending unwanted mails!
Your letter number is:
01329817/378 D/1124
TCW Solutions Wrotham!
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hi there,
Thanks for getting in touch and taking the time to leave a review. I'm sorry you heard from us when you didn't wish to, rest assured I can help there.
Opting out is never a problem.
I've requested some more information through Trustpilot so I can help you to unsubscribe.
Rest assured we always include a statement on every letter, letting you know how you can unsubscribe from hearing from us - as well as the partner company we worked with to source your details and select people that might be interested in our offer, so that if you prefer your data isn't used for this purpose, you can also reach out directly to them.
I look forward to hearing back and seeing that all sorted for you.
Cheers, Olivia @ Naked Wines
Hi there,
Thank you for getting back to me.
Please could you pop me an email to hello@nakedwines.com - I can then ensure you don't receive any further mailings from us.
Cheers, Olivia @ Naked Wines
Great Wines Great Company
Great selection of wines and extra-great customer service. Also, the company support up-coming wineries around the world and they feel part of a community within us and also share their stories.
Honestly, they will refund any wine you don’t like although I’ve never had an inferior wine.
Did have an issue with selecting wines of a lower alcohol as their bands are not as defined for me so they personally offered to select wines within my criteria.
On one occasion I did have two bottles of a higher alcohol content than I wanted and these were refunded.
A personal and community minded company. Phoning and talking to people who know the business is a given, often missing in today’s society.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hi Maureen,
Thank you so much for your wonderful review! We are thrilled to hear that you enjoy not only our wines but also the community and stories behind our winemakers. Supporting up-and-coming winemakers around the world is something we are truly passionate about, and it is fantastic to hear that this comes through for you.
We also really appreciate your kind words about our customer service too. Ensuring you all have a personal, attentive experience is at the heart of what we do, and it’s great to know that our team has been able to help with selecting wines that fit your preferences!
Thank you again for taking the time to share your experience. We are so glad you feel part of our community and look forward to helping you discover even more wines you love in the future!
Warm regards,
Isobel
Naked Wines
Convenience store plonk passed off as premium wine.
I had a subscription with Naked Wines for some years but cancelled last week due to significant price rises which have made them uncompetitive. This suspicion was vindicated fully yesterday when I discovered a wine which they advertise at their discounted 'Angel' rate for £9.99 (Arabella Pinotage) in a convenience store in Malta for 6 Euros. Had I shopped at a supermarket I strongly suspect that I'd have paid even less for it. I get that differences in taxation between Malta and the UK will have an effect, however their offer to 'Get Better Wine for Your Money' might be better phrased as 'pay an unjustifiable premium for convenience store plonk while the rest of Europe laughs at you'.
With this in mind, it's very unlikely that I'll do business with this company again unless they offer a significant improvement in value for money.
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thank you so much for taking the time to share your feedback, and I am truly sorry to hear that you have been left feeling disappointed. We never want anyone to feel they are not getting great value for their money, and I completely understand your concerns.
I also want to reassure you that all of our wines are exclusive to us in the UK. Our winemakers do not supply the UK retail market, supermarkets or convenience stores, and we work very hard to make sure they are paid a fair and sustainable price for their work. This is something we are really proud of, even though it does mean we cannot compete with EU pricing or local tax rates in places like Malta.
Regarding Arabella specifically, this is one of our most loved and highest rated ranges, made for us by the De Wet family in South Africa, who have partnered with our customers for many years. The quality and consistency they deliver is exactly why so many of our customers choose their wines time and time again.
I completely understand that recent price changes may have felt frustrating, and I am very sorry that this led you to feel you needed to leave us. If you ever decide to return or would like to talk through value for money, your preferences or what you enjoy most, we would love the chance to help.
We are always here to offer honest advice, personal recommendations, and wines we genuinely believe offer exceptional quality for the price.
Thank you again for sharing your thoughts, and I do hope we might have the opportunity to welcome you back in the future.
Warm regards,
Isobel
Naked Wines
I received a voucher for £75 I wanted…
I received a voucher for £75 I wanted wine at £69 but it will not allow me it false advertising if you ask me so voucher is no good now I be putting it on social media about the company
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hey Ruth,
This is a shame to read, our new customer offers are something many people enjoy and I'm sorry you had trouble with your voucher.
We are always here to help if things go wrong and we don't do any false advertising.. I'd really like you to give us a chance to make things right?
Our vouchers for £75 offer £75.00 off a case with a minimum spend of £134.99 so they are money off vouchers rather than gift vouchers to cover the cost of a whole order. If your total order cost was £69.00 this doesn't meet the minimum spend required to use a voucher. I think it's fair for us to have a minimum spend as we are a business after all who support independent winemakers.
We use our income to crowd-fund our winemakers in order to give you a better quality of wine in the bottle, therefore making exceptions to the rule contradicts our business model.
Many customer enjoy this generous £75.00 off but if you're looking for a free case of wine it's not something we can offer as we need to make sure our winemakers our supported so we can continue doing what we do :)
Thanks for your understanding,
Kindest wishes,
Emily @ NW
I placed an order on 7th November Not arrived !
I placed an order on 7th November. Still not arrived. When chased emails about problem in the warehouse, problems with the carrier ! I was promised that I would get my order 19/11 - still not arrived. I had ordered the wine for a dinner party. I had to go and buy elsewhere.
I'm cancelling my £40 monthly subscription , its not worth the effort. There are other clubs out there that do good wine !
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hey Jane,
So sorry to hear about this, that is certainly not the norm here and I totally understand why you're feeling at a loss and frustrated.
It's a shame to read this and it sounds like you've already been in touch with us but so I can ensure this is definitely being sorted I have sent a request for further information from you.
I really want to make things right and completely understand why you've left us 1* but I know we can make it better and provide 5* service for you!
Kindest wishes,
Emily @ NW
Order still not sent
Quote from todays email from them:
"Despite our efforts, I'm sorry to tell you that we can't get your wines to you today. It shouldn't be the case that an order fails to leave our warehouse on time once, let alone three times. This isn't good enough."
NO it really isnt good enough! Totally digusted with them!
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thank you for reaching us here - though I am so sorry that your wines have been delayed like this.
I agree with you and I fully share the disappointment caused. What has happened here is far from our normal service and I can't apologise enough for how it's affected your first order from us in 3 years.
To be fully transparent this delay is being caused from our warehouse and is very unusual. I know the team are currently investigating this matter to get some answers, but it means there's a group of orders which are currently stuck and not making it onto a van. I'm so sorry for this delaying your wines.
I can assure you the team is putting a fix in place and I'm positive you won't be waiting too much longer. Thank you for bearing with us through this.
I can see you're receiving our automated emails but I have left myself a reminder on your account so I can personally update you with this case. I will also make sure that we compensate your account for the trouble this has caused.
I'll continue to keep you updated over email and please let me know if there's anything else I can look into in the meantime.
Many thanks,
Stanley @ Naked Wines
Some of the best customer service I've…
Some of the best customer service I've experienced.
Some amazing wines too!
Keep up the good work
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
This really means a lot, Paddy. Thank you for sharing and for your continued support!
Many thanks,
Stanley @ Naked Wines
Excellent wines
Excellent wines, complete freedom of choice, no unwanted cases you have forgotten to cancel and value for money
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thank you so much Peter and Gillian! It's so lovely to see you're enjoying the wines. Your support means so much to us and our winemakers!
Take care,
Stanley @ Naked Wines
Order delayed again.
Order delayed again.
I ask when delivery is now due.
Response from a DO NOT REPLY address is that we'll let you know within 72 hours !!!
Update 1 : Another email saying delayed further.
Update 2 : Received 3 phone calls. Non-committal about the date, but hopefully by this FRIDAY !
Update 3 : "Your wine should be with you by Monday Nov 17, 2025 at 12:00 AM"
( That's two days ago !!! )
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hello Andrew,
Thank you for taking my call earlier regarding this - though I'm so sorry that we couldn't find a solution together regarding this.
I appreciate this situation is very unusual and I'm disappointed to see how it has delayed your wines reaching you. I have escalated your matter with our manager team like we discussed and someone will be in touch in the next 24 hours.
I hope to see your wines with you soon and please know the team is doing all they can to get them on their way ASAP. Thank you for your patience with this, Andrew.
Many thanks,
Stanley @ Naked Wines
Brilliant response by customer service team
I ordered some wine to be delivered on Monday. Yodel the delivery organisation said it was to be delivered around lunchtime. It did not arrive. I received an update saying it was to be delivered between 19:00 and 21.00. it did not arrive. I was sent another email saying the delivery was going to take place on Tuesday. It dd not happen. I rang Naked on Wednesday and asked that the delivery could be delayed as I was going away. Delay was organised by Maz. My neighbour received a delivery on Wednesday of part of my order even though I was at home all day. Naked contacted Yodel and received assurance that the remaining case would be delivered on the day requested. Naked team, Maz, Leon and Fiona have been brilliant in trying to sort the delivery out with Yodel. Am I happy with the delivery, absolutely not. Yodel have produced a dreadful service but Naked have escalated the problem to Yodel, kept me informed and tried to make the delivery of wine successful. If the merit of a company is the way they handle customer problems, I cannot fault the Naked team. Many of the Naked poor reviews on this site are due to delivery issues. Yodel as their supplier has delivered a dreadful service to both Naked and Naked's customers. My plea to Naked is, sort out your delivery issues because if you do not, it will impact on the overall service provided by Naked undoing the splendid work done by your customer services team
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thank you for sharing your experience with us, Susan - it really means a lot to read your kind words about our lovely Customer Happiness Team!
I'm so sorry for the trouble you experienced with this delivery. After reading this I can't blame you and share your disappointment as this is not what we expect from our deliveries. We understand things can go wrong from time to time but we'll always aim to put things right when our expectations aren't met.
Every piece of feedback we raise with our courier gets followed up with the driver at hand so I'm positive these issues will be acted upon and improve things before you're next order-ready. We normally see an average of 95-97% of our deliveries being made successfully on the first attempt and we're always looking at ways to improve this further.
Thank you once again for sharing this and for your continued support. I hope you enjoy tucking into these delicious wines when you get the chance!
Many thanks,
Stanley @ Naked Wines
Disappointing
Disappointing, lost its way, and no longer offers a personal touch to orders. Phone calls not being answered and voicemails ignored.
Having placed recent orders, a decline in service is definitely happening. Delivery is days and days, and not on time. Selection of wines unavailable, "Appropriate" alternatives made by the company are clearly much cheaper versions. Quality of wines not a patch on previous orders, and despite having several wines on the "do not send list", this last order we got three bottles we have rejected in the past.
The whole point of being with Naked wines was to have a fun, interesting and easy process to order new and exciting wines, but unfortunately it's lost its way.
Ive cancelled my Angels membership, and got a refund, but the whole process is just disappointing and depressing.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hey Mark,
Thank you for taking time to leave a review, I am so sorry to read how disappointed you are.
The lack of personal service really doesn't sound like what we aim to do here for our Angels and it's extremely important we provide 5* service to every individual regardless of the situation. All we can do is try to make things right.
We don't abandon any calls and this is closely monitored so I am concerned to hear you have not had calls answered. Our number is 01603 281800 just to make sure you have it.
We also don't replace wines without letting customers know or double checking so I am not sure what has happened here. I really want to get to the bottom of it as it's such a shame this has led you to cancel. I promise we do care.
Quality of wines is at the centre of what we do, we work with so many of our original hardworking winemakers and new ones too. There is always a Wine Guarantee for a full credit back for any wines that haven't hit the spot though.
As there's quite a lot to address and I really want to resolve this I have sent a request for more information from you.
Please can you kindly reply to my request for information so I can get to the bottom of this for you and make it right?
At the very least I would really like to look into what went wrong but there is never any pressure to restart your membership - it's important to me to take this seriously for you as someone who supported us you deserve better than the experience you've had so far!
Kindest wishes,
Emily @ NW
Choice of good wines and service
Choice of good wines, reasonable price for the quality. Will change them if they aren’t to your taste. What’s not to like
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thank you so much for taking the time to leave this lovely review! We’re delighted you’re enjoying the wines and the option to change them if they’re not quite to your taste.
Your support means the world to us, and we look forward to continuing to bring you more wines to enjoy. Cheers!
Warm regards,
Isobel
Naked Wines
Naked wines are amazing
Naked wines are amazing. Their customer service is always top notch and exactly what it should be. They actually have a willingness and a desire to help as best they can. Customer service is non existent these day so it's lovely that they have pride in their company and really look after their customers
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thank you so much for taking the time to share such a wonderful review. It truly means a great deal to us.
We take enormous pride in providing the best possible service, and it is so lovely to hear that this has been your experience. Knowing that our team’s care and commitment have made a difference makes all our efforts worthwhile.
Thank you again for your kind words and for being part of the Naked Wines community. We are so grateful for your support and look forward to bringing you many more fantastic wines in the future.
Best wishes,
Isobel @ Naked Wines
Lovely wine
Lovely wine, great value and easy way to save and spend! Fab way to support wine growers too.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thank you so much for taking the time to let us know.
We're so happy to hear that you've been enjoying the wine! It's great to know you appreciate supporting wine growers and makers, too. We couldn't do it without Angels like you. Thanks and cheers to you!
Isobel @ Naked Wines
Happy imbiber
Good wines, great choices and well priced especially in todays market. Delivery is efficient and speedy.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
WOW! What a wonderful review! Thank you so much. We're happy - you're happy. Cheers!
Excellent company
Excellent company. Knowledgeable and helpful staff. I have used this company for 14+ years
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Wow! Thank you so much for your support, Janice! 14 years means you have been with us right since the beginning which means the world to us and our winemakers!
I appreciate your review so much and hope you have a lovely weekend!
Emily @ NW
Antwort von Naked Wines
Thank you so much for the 5 stars Robert! And more importantly, thank you for your support!
Cheers,
Laura
Excellent service
Great service and great selection of wines. Customer service is excellent and guidance on the right wines for you is superb! Best online wine retailer I’ve used.
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thanks so much, Ed – we’re lucky to have customers like you. Here’s to many more delicious bottles ahead!
I love naked wines
I love naked wines. There's lots of information on their site & loads of different wines available to try. Remember, the beauty & fun of wine is in the tasting, while finding the ones you love. Their rating system works well, helping give you a nudge in the direction of great wines rated by fellow wine lovers. Once you've decided on your pick, ordering & delivery is easy.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
That’s music to our ears!
Thanks for the glowing review – we are so pleased to hear find our website and rating system good too.
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