Naked Wines Bewertungen 

Fantastic company, great wines, great value and friendly comms, sadly if you continue to use Yodel as a courier I will be cancelling my subscription in the new year ( and I don’t think I’m alone in that)

20/12/25
Thanks for your response Emily, but I have already taken this up with yodel a number of times with no success, or often no acknowledgment,
They have repeatedly failed in following clear delivery instructions

I have sent the requested information

Thanks

Tom

Received confirmation email at time order placed - 9th December - with delivery assured by 19th December latest. No correspondence since - phoned to check (7 minute waiting time) to be told of "delays". No good to me as wine required for team members at work Monday - so refund requested. "Compensation" was a £10 voucher to use on another order which I guarantee you I will never place. The guy on the phone was polite and helpful - but the service from the company was REALLY poor. No updates. No delivery. I appreciate it's a busy time of year - but no excuse for this.

Absolute scoundrels, have started taking payment without authorisation - am intending to close account with immediate effect - product was not good either

Order placed on 8th December. Delivery scheduled for 18th December. Tracking shows it hasn’t been dispatched. Automated response to enquiry about my order. Poor service.

I really liked the wine from them, especially when I like to try something new. But the thing is I don't like lies. I am/was a subscriber , I think it's a nice idea to put aside small amount of ££ to buy ones in a while a box of nice wine. They always advertise some free bottles for different occasions, finally I decided to use this option now. They added 3 bottles of wine in my basket and it says add 12 more to have that gift(what make sense) ...so I added a mix case of 12 bottles, and now they say we can't deliver your free bottles because that cases are prepacked and ready to be delivered, so it says I should remove these free bottles from the basket to continue. So for me it is pure lies. I mean, you already have my money, they are on your account, I can't have them back, I can use them just to buy from you, that's it money are yours already, why going that way and inventing this lies?? Well that makes me rethink about that company and cancel my subscription. Lies destroy loyalty, so I am gonna look for another place to buy the wine, shame because the wine is really good.

To echo some of the recent poor reviews. Used to be a good company to deal with but service has steadily worsened in the past year or so. Have now been waiting for an update on when to expect my delivery- 2 weeks since ordering.
Have had a couple of generic emails from Brent the wine supply guy apologising that my case yet again failed to leave the warehouse. I also emailed for a specific update and received a reply from Hannah who didn’t really say anything of any value. Still no update on why my order has failed to leave the warehouse. I understand that hey are busy with Christmas orders but the whole episode has turned into a complete farce. The friendly / joking nature of their generic emails just comes across as condescending. If there are such major delays with deliveries maybe you should have paused new orders until the backlog was cleared.
Obviously I’ve cancelled my subscription and will not be using the company again.

Update on the delivery.
Order left the warehouse with expected delivery date of 22/12/25. Order did not arrive.
Email with new expected date of 23/12/25 - now received another email stating that it has again been delayed. They no expect to deliver on 24/12/25. This is with DHL. Do I belt them? No. This is for an order placed on 4th December.

Have ordered for christmas - on the day they were supposed to deliver today - they send an email saying that they can't deliver today after all and that 'they will try their best' to get the delivery before Christmas. Appalling customer service and no more than a vague update of it might get delivered before chritmas but we don't know when - not good enough - sort it out.

I purchased a Christmas case and my delivery has been delayed several times. It still hasn't been delivered and I am still waiting. Customer service is dreadful. I have cancelled my angel subscription, as a result of non delivery, and naked wines won't refund my account balance. Avoid this company and go elsewhere for your wine.

I’m on a subscription for the fine wine club. Recently, I was charged twice for the same box which all had to be reimbursed to me. The explanation I was given was that in order to speed up shipment the box was put through twice. After sorting out my refund I thought I would actually receive my subscription. Today is supposed to be the last day for delivery and it is still in the warehouse. This has been a very disappointing experience. In short unless you’ve got the time to sort their errors out and twice the money don’t join.

Been contacted by an AI assist who has mearly asked for my details and done nothing so far to sort this. Looks good though for potential customers.

Great wines but customer service has been very poor recently.

I pre-ordered a case ahead of Christmas, and knowing I would have a balance to pay I added some payments via a gift card a day or two after ordering it.

What I hadn't realised is that Naked Wines had already taken payment for the balance. I didn't realise because at no point had they emailed me to let me know, or even to forewarn me of the transaction (their Ts and Cs say they will, and they're normally very good)

So realising this, and also deciding I wanted to stop paying regularly (health, and new year, and all that) I asked for a refund of the balance. They have found a hundred reasons not to pay anything back, and ignored my own suggestions about how they might be able to do that, or alternatives that don't cause money laundering concerns. But they're resisted all of them and instead spent an awful lot of time and energy not fixing the problem.

I have now given up hope of them returning the balance, and resigned to losing that value. But life is too short to keep trying to force them to accept they made a small mistake that caused me to pay money that they'd already taken and now they seem determined to keep my money or insist that I buy more wine with it, which I just don't need or want.

I had been an "Angel" for a few years, mostly enjoyed the wines, but this has been horribly silly and I will be very unlikely to return to them.

EDIT: it took a couple of weeks, and I lost count of how many people got involved. Naked Wines eventually accepted, after asking repeatedly, that they had not sent the advance warning of the payment they were going to take and therefore did breach their own Ts and Cs. A simple mistake they could have rectified and put right very easily but they insisted on trying to speak about the issues that caused instead of just dealing with it efficiently in the first place.

They have also confirmed that they won't be honouring their guarantee because apparently they assume I was abusing that - which admittedly I was, out of sheer desperation to get some of the value they were otherwise trying to keep, and to make the point that their assurances and promises are not to be trusted or taken on face value.

It's a real shame - I had enjoyed the wines I had received over the years. I have no idea if they represented particularly good value or not as I am not a wine buff, but the nature and tone of the customer service in this instance leaves me cold, and I'll swerve them for the rest of forever I think.

I have always found the products from Naked wine to be exceptionally good, both in flavour and value for money.
I had a problem with my order this time and, thanks to Sameer in customer service, it was resolved professionally, quickly and to my complete satisfaction. Sameer kept me informed, via email, at each stage of the process and ensured that everything went smoothly. He made me feel like an important and valued customer and I thank him for that. This is what customer service should be like.
Well done to Naked Wines for providing this and employing such dedicated staff members

got a 75 pound cheque that I was not able to use so I binned it

Ordered for the first time
Wine still didn’t arrive. The day I’ve picked for the order apparently doesn’t matter so don’t keep your hopes up. On their website saying it still stuck on the original delivery day picked.

Advisor on the phone keeps changing stories about the delivery options.
Really bad impression for someone that possibly looking to take a subscription.
They unable to give you an estimated arrival time, they don’t have an estimate delivery date and might eventually

And they are unable to update customers on possible delay

I rarely give 5 stars in any review to anyone. But I echo all of the positive comments about this company. Great selection of wines - they choose really well. Never been disappointed. And will never go back to hit-and-miss supermarket wines. Prices have risen in recent months, so I tend to be a bit more choosy and trawl wines around the £10/11 bracket. Still great tastes, especially in the reds. This may sound like a fake review - but it's genuine!

having received a voucher via an online purchase i thought i would give it a go. i bought 6 mixed bottles of wine at a price of £39.99 with free delivery. Yes, the wine was great, however be aware that within the T&C's small print you jhave just signed up for a subscription but in my case this extended to beer32, wine 32, and a few others. A few weeks later i spoke to them to cancel. I was told over the phone my direct debit was cancelled, however, i woke up this morning to £25 taken from my account. Please note, you can only contact them during office hours and seem to have several different numbers of contact , beer 52, wine 53, whiskey 52, all different but you have subscribed to them upon your one off purchase?? no happy, difficult to cancel, even though i was told i had, i have not! i will be taking this further

Naked is just great: great wines, great choices of wines and a great flexible payment/delivery plan.

Having previously been a customer I stopped due to poor delivery.
However, decided to give it another go, being told they had changed delivery company.
Booked a delivery day... didn't turnip, told it would be here the next....still didn't turn up...was given further excuses !! Still not arrived at time of writing !!!!

Having advised Naked of issues with my delivery on 3 occasions, I have yet again had a delivery outside of office hours to a neighbour whom I do not even know. The team were warned I would cancel my subscription if this continued to happen however despite this they have still not taken on board my frustrations. This would appear to be a common theme reading the reviews and I suspect a lot of Angels are going to give up on them. If Yodel is the issue because they may be more cost effective than alternatives then Naked have to consider their business model as at some point they will not have any customers to deliver to.

A once great company is a shambles. Not for the first time a complete comedy of no delivery and uncontactable. Their dire partner Yodel apparently damaged the order. Was promised the new one would arrive today. Today I get a generated email from a Brent, saying it has not gone out. No delivery date, no service. A vague promise it may arrive. They say 72 hours for an email response. I emailed the CEO- no reply despite reading it. This company is a shadow of itself and yet again lets us down when entertaining. The Wine Society? Spot on every time. Naked’s mission is righteous, it’s service hellish and frankly I should get my wines on an express van, a full refund and champagne. What I’ll get? Platitudes and broken promises.

My main issue with Naked Wines is their Angel wine club.

Customers are encouraged to make monthly deposits into their accounts, but the only way to use this money is to buy wine from Naked Wines. Consent is obtained as part of the normal purchase process and, as you can see from the number of similar reviews, it’s easy to join the scheme accidentally.

If Naked Wines were to run into financial trouble, the money “saved” in these accounts would most likely be lost, with no protection. Similar problems have occurred in the past with the Farepak Christmas Savings Club and with various store gift cards.

The wines they sell are generally good value, provided you’re comfortable paying £12–15 per bottle. I’ve enjoyed almost everything I’ve bought from Naked Wines, and I also used AI tools to research this topic, which broadly confirmed my personal experience.

I hope they will redesign their Angel marketing and be more transparent about how the system works, rather than burying key details deep in the terms and conditions.