Naked Wines Bewertungen 

Avoid at all costs!
Guaranteed delivery before Christmas didn’t arrive!
Had an email late on Christmas Eve saying that the wine wouldn’t be delivered until after Christmas.
Too late to purchase wine elsewhere.
Told I would have a full refund but when asked for the money in my account to be credited back to my bank and my monthly subscription cancelled, I was informed that they couldn’t refund the credit as it was credited as a goodwill gesture!
Absolute joke of a company!
3 weeks later and you still have my money!

I sent five cases of wine to friends and family. I ticked the box to say they were gifts and wrote notes along the lines of "Happy New Year, love Linda". The case to my father had his name on the outside of the box, but inside was a card to Sian.
My brother received a box without any card or info about the sender. He guessed it was me. Not sure about the other three.
Last year was the same: no-one had any idea the wine was a gift from me, except that I had sent them wine the previous year. I imagine it will be the same for the other three deliveries.

After a delivery snafu, Naked Wines went above and beyond to make it right. The courier seemed to lose my case entirely, and Naked Wines were absolutely on it when it came to proactive updates, chasing them, and compensation. Communication was generous and genuine, and they sent out a second case which was thankfully delivered in a few days.

All the wine I've had has been delicious and has widened my taste horizons. It's also lovely to see the wineries the angel programme supports. Great selection and customer service!

Avoid at all costs competitors offer a much better service and tell less lies.

Ordered wine for Christmas and was told by Charles from their customer services team that my “order is under guarantee to arrive with you before the 25th. If we fail to deliver on that promise, you’ll get a refund and can keep your wine with our apologies”.

At 15:42 on 24th December I got an email saying that the wine wouldn’t be delivered before Christmas and that they were “letting you know now to give you as much time as possible to make alternative arrangements” - thanks for all that time to go out shopping on Christmas Eve… in the same email they went back on the promise of a refund and are now only offering store credit. The wine did not arrive until the 29th December and now I am in an endless loop of them telling me store credit is the same as a refund even though it will require me to spend more money with them to use it. Have now been offered a refund if I return the wines, as I’ve told customer services the wines were ordered as a gift that should have been enjoyed with the whole family over Christmas and I’m not at the delivery address anymore to arrange that.

Terrible service, dishonest approach to communicating with customers and seemingly unable to keep any of the promises they make. I have always used Laithwaites in the past with no issues, was tempted to Naked with a good offer but was a terrible mistake, would avoid them at all costs.

An unbelievable inept and unacceptable service from a company I have supported for some 9 years.
I have subscribed as an ‘angel’ during that time.
I rely on them to deliver festive and other gifts of wines through the year, ordered in adequate time according to their website a festive case of wine to a colleague with the assurance of a ‘before Christmas’ delivery date.
I received a text and email late on Christmas Eve after having confirmed by telephone that the delivery ‘was guaranteed’ on the 24th, that inexplicably it was ‘cancelled’ despite having been prepaid and without adequate explanation, notice or remediation.
I later received a ‘full refund’ and an ‘apology’ which failed pathetically to rectify the ineptitude of a previously entirely trustworthy organisation.
Subsequently the excuses including ‘lack of stocking’, ‘ oversubscription’ and ‘warehouse discrepancy’ were offered and rejected.
A previously entirely and completely reliable company has shown its incompetence.
It’s time for its loyal ‘angels’ to look elsewhere to ensure remote and competent deliveries, on time, accurately and reliably.

Updated review 03/01/26 following the response from Naked Wines:
I have changed the review from 1 star (See write up below but probably a little harsh) to 5 stars following a very generous compensation I received without asking. The wine arrived on the 31st December and again great quality. The error looks to be with the local delivery firm. The compensation, ownership and kind email have convinced me to continue with Naked Wines. Thank you for correcting this I look forward to enjoying more quality wine.

Original review:
Like other recent reviews my Christmas wine case hasn't arrived. I was told the 20th December which changed to the 24th and assured it will be delivered as stated on the website. 2 weeks on from my order, I had an update this morning explaining my wine will be delivered on 24th December. How is this possible its the 30th today! Having to wait until 5th January when staff return to arrange a refund of my current credit back to my bank account before I cancel my membership and subscription and of course the refund on the missing case of wine. I don't think I will order again, which is a shame as the wine previously has been excellent.

Absolutely disastrous service. I ordered wine well in advance as Christmas presents because I didn’t have time to go shopping. The company repeatedly assured me the order was only delayed and would be dispatched before Christmas, even saying it would go out on Christmas Eve. Then, on Christmas Eve itself, I received an email saying they were cancelling the order and issuing a refund.

Because of this, I was left with no presents at all and no time to make alternative arrangements. If they had been honest earlier, I could have prepared. This completely ruined my Christmas plans. I will never order from this company again.

Would give zero if I could second year in a row they can’t deliver my Xmas wine! Fuming apparently as others said lost in transit and no stock to replace. Placed order 14th shocking service kept getting emails it’s late but we assure you will be here for Christmas. Joke they give you money back like they have an option as otherwise it’s theft and £50 which guess what you can only spend with them. Having to run out before shops close. Had account years but cancelling after this!!!

Absolutely shocking company. Ordered £120 of wine for Christmas money taken and just informed on the 24th that wine “lost in transit” and can’t replace order. No funds to replace so no wine for Christmas. They used to be good but a quick scan of online reviews revealed that we are not the only ones.

Failed to deliver my xmas order. Told me at 1pm on xmas eve. Have cancelled my account. An absolute failure. Up until today the were reassuring me they would deliver. Last mimute rush to find an alternative is not what you need at 3pm on xmas eve.

You pay into naked wines for a whole year so you can order your drinks ready for Christmas. Only when you place your Christmas order they can’t deliver it until after Christmas because it’s an extremely busy period for them, not much point in that. I have now cancelled my subscription and will ask for a refund on the drinks that will be of little use after Christmas. This company is an absolute waste of space, you’re much better supporting a local off licence or going to the supermarket. Never again.

I haven't written a review for a while so I thought I would update my experience.

I've said it before and will continue to say that Naked Wines Customer Service is the best that I have ever experienced over the past 10+ years. Their wines are also consistently excellent and in the times we're living, they're well priced.

I'm not paid or coerced into writing the above, I just believe in calling out excellence.

This once enterprising, customer-focused and spirited community is now a cynical, low value, commodity sales-dominated business that can’t fulfil its own orders. Wouldn’t be so bad if it was down to me leaving my order too late, but they cold called me - on a Friday evening, promising delivery within a week. One week later I received an email letting me know that the delivery would take another week. Their phones are switched off while they deal with their backlog of emails, and an email solicits a response that they will get back to you in 72 hours. So they’ve got my money and I don’t have the wine in the timescales promised and now I can’t get through to cancel my order, despite them being happy to cold call me on a Friday night. I feel completely mugged-off. Sad to see what they’ve become, but that’s me finally done with them. I think they were in financial difficulty last year, it feels like they’re fighting for survival, but definitely on their last legs.

I thought I would like to get some good quality wine 🍷 in for Christmas and New year, I knew I'd left it late and was unsurprised when a delivery slot of next week was given. But a wonderful thing happened, my delivery came a week early, well done Naked Wine's for going above and beyond to make it happen. And well done to Evri for delivery on what is the busiest time of the year.

The service from this company has gone massively down hill over the past year. My advice is to avoid them. Been a subscriber for over 5 years but am cancelling my subscription now. We have had such issues with our last two orders. Ordered a case for approx £160 in the summer and one for Christmas for around £140-neither arrived in time or without significant intervention from us. We paid to select a delivery day and neither order was delivered on the day and there was zero communication on either occasion to say they’d be late. Several phone calls later in the summer and we were told ‘oh it got left off the van’-this case was then shipped but missing for a week on the van of a delivery company that we couldn’t contact (Yodel) - completely missed the occasion it was ordered for. This Christmas it is happening again. Paid for 20th December delivery - did not turn up-zero communication to say it wouldn’t. Tracking checked…it’s yet to leave the warehouse. A quick check on their Facebook page a many customers having same issue over again-yet naked wines on there advertising for more orders. Avoid-they cannot fulfil orders when they say they can and don’t really care if the items arrive too late for your occasions.

Wine ordered 2/12- and paid for
Still not arrived-
‘Lost’ by awful delivery Co (DHL)- then just 2 bottles left on doorstep for anyone to help themselves - not left in designated safe place
Didnt make the last 2 dates
Bombarded with really annoying‘we’re working on it ‘ messages from ‘the wine guy’
Now promised for 24/12 !!
A truly awful company
Avoid

I thought i was one of the lucky ones, as my delivery was only delayed 3 times and I had a message saying it would be delivered today. It arrived late this afternoon and instead of the 6 x bottles of red wine that I had ordered, I received 1 x bottle of red and 1 x bottle of white.
You shouldn't be taking customers money if you can't keep up with the Christmas order demand.
This was to be a Christmas gift.
I would like a refund ASAP please and i have already sent you several messages.

The wine is fine, but time and time again they fail to deliver on time, even when i paid for deliver on a specific date.

Order made 10th with delivery promised by 19th latest. No comms so checked on 19th and delivery may not be until 24th!! Can't speak to anyone (" too busy to answer phones"), 72 hour response to e-mails!

Response received that Naked confident that delivery will still arrive by Christmas. I needed that delivery to be here today latest! Christmas doesn't start on the 24th! Had there been any suggestion the 19/20th was doubtful, the order would not have been made.