Naked Wines Bewertungen 

Not for any reason but I thought I’d just pop a review in here about Naked Wines….. Been a member for over 10 years now & they have the best customer service around, always go the extra mile & nothing is too much trouble…. If you’re thinking of giving them a go… just do it!! Also the wines are fabulous!! Keep up the good work.

I am a member and love their wines and I must say that their customer service team are very helpful, but lately the delivery service has been poor. I have had cases go awol and I have paid extra for named day delivery and 2 days later, the case still hasn't been collected from their warehouse. The awol deliveries are not necessarily their fault, but when a named day payment of £7.99 has been made, I expect that case to be on time and when its still sitting in the warehouse, that is not the courier's fault. I have now halted my monthly membership until they can sort themselves out. Naked Wines, please get this sorted.

I have been a customer of Naked wines for nearly a year, they do offer great wine, but their delivery process really lets them down. You get emails saying the wine will arrive on Monday but turns up on Saturday. Then one day the delivery driver completely ignored the delivery instructions for a safe place and left the wine in full view of the road. Not a good idea as the box states Naked Wines, luckily my neighbour saw the box and took it in before it was stolen. I contacted Naked wines who suggested to pay for a specific delivery day which I did and I then get an email on the expected delivery day saying your wine will be delayed. No reason just delayed. I am now using a competitor who delivered next day free of charge.

I have been a Naked Angel for many years and usually have good service, but when you really need the good service it is not there.
I ordered around £800 worth of wine weeks in advance of the delivery date, and it hasn't arrived. I can't get an answer from Naked Wines and the courier they use are are hopeless. 2 days later still waiting and nothing from Naked not even a courtesy call. Chased the courier numerous times they just say it's on it's way. Not a happy customer the wine was for a big event and I am now not sure it will arrive in time as I can't get any real information from anyone. Looks like I will have to buy more from somewhere else.

I've been a customer of Naked Wines for a few years and they have been very good.
Today I received an email saying my delivery is delayed (I paid extra for a specific date).
I understand that these things can happen and automatically tried to call them to discuss.
When I called I received an automated message saying their not taking phone calls, emails only! To add to my frustration they say they hope to reply to emails within 48 hours!
What appalling customer service at a time you actually need good customer service the most.

Another great and very speedy delivery by InPost for Naked Wine. Albeit, the driver told me that when he put my postcode into his Satnav it led him to the car park at the rear of our two blocks of flats (which comes off a completely different road to mine), which is patently obviously ridiculous. But, luckily for me, he had the sense to walk between the two roads and found my flat!

These guys are terrible, really poor customer fronting experience, you have to google how to contact them when things go wrong because why would they want that noise? Pay for named day delivery and they think that means first box.. and the product is meh... 5 quid supermarket wine marketed at premium prices.. as bad as virgin... avoid

same old problems
No,NO face to face delivery.
Item left where I am unable to access

I am not a wine buff but I know what I like and to be quite honest I cant taste coffee , chocolate and plum, like the buffs.I deal with Naked because they support small family owned wineries and that has to be worth supporting. Keep up the good work NAKED

Love the wines but latest delivery not ideal. Case was left inside entrance door of flats building with no notification of delivery. I am an arthritic 85 year old living on the second floor so delivery to the door is important. Hopeful of better service with next order.

Have been an Angel for a few years, and returned in the last year to save up for a good case of wine to celebrate moving house. Once moved I chose and ordered, and in particular chose the "free"red because is was special. Imagine my surprise when I was told I could not have it because I had bought a £220+ case which was a clearance line. Didn't say that in the info, only became clear after it was on its way, and was out when it was delivered. The wines as usual are excellent, but the service leaves me with a bad taste in my mouth, not from the wines but from the service. I now remember why I left, the service vat times is not as good as the wine. Need to improve, and explain, what is the point of being an "Angel" when the benefit is taken away, could have left the money on the bank where it would have earned interest, oh you can have the wine cooler back, it's fairly useless as we keep white wines cool in a fridge, but leaving on a positive note the wines are excellent

Product fine Delivery awful. Ithink this is the 3rd time this year that my wine has been delivered to Haygrove offices. I think that since Evri have been delivering you have failed to deliver to me.

The offices areabout 70m away straight uphill.
Pain in the arese , arms and egs for an 86 year old. Writing nto tell you does not appear to have made much difference.

I was a happy subscriber for a long time. Wines are fantastic and offer selections that I can't find easily out here on the east coast.

BUT the company seems to be completely coming apart right now and I cancelled my subscription. I placed an order and received a partial shipment. No word about where are the other bottles of wine. Checked my account, it indicated that all the bottles were delivered. Not true. Started calling, no one could tell me when the remaining dozen bottles would ship. That went on for a week. Huh? Finally after they could not assure me that the wine would even leave their warehouse let alone be delivered for an event I ordered the wine for, I cancelled my subscription and asked for a refund which I received promptly.
Ordinarily it would not have mattered as much. But I actually needed the wine for a date certain. They were professional every time I called them but the company's entire business model is shipping wines to consumers. So if they can't expedite an order that they failed to ship, and they can't even tell me when it would ship, seems to me the company is no longer able to achieve its business model. I hope they can figure it out and perhaps I would return. But for now I have gone back to shopping at my favorite wine shop locally where I used to spend my money before naked wines came along.

It seemed there was no choice of when this “never miss out” case would be delivered. It came when we were away on holiday. The case of wine was left on the top step right in front of our front door in full view of passers by, despite me repeatedly telling the delivery company not to do this via their useless app. Completely rubbish service.

I was an Naked Wine Angle a few years ago but stopped because I am not really a wine buff.I still got offers and in December 2015, followed an offer and bought some wine.
This week I received an email telling me that I had £175 in my account, which was a surprise to me as I did not think that I had a subscription with them. I found that I had accidentally set up a subscription of £25 a month, when I bought the wine. I contacted Naked Wine by email and next day they agreed to cancel the subscription an refund the £175. Having had had problems before with a soft wear company, where after buying an app, I found I had started a subscription and had to fight to get the subscriptions cancelled and a refund, I was surprised how easily it was with Naked Wine.
Well done Naked Wine.

I've been with Naked Wines for almost 5 years. generally ordering 12 bottles every 2-3 months. In all that time I've only had two wines that were really not to my taste. Naked refunded me the cost of both of these bottles with no questions asked. This month I ordered a bottle that I had rejected previously, by mistake. i dropped them a quick message to say I'd made the mistake. I then had a call from Jess who was extremely helpful. Once again naked refunded the cost of the wine and suggested I gift it to a friend. Honestly, customer service like this is hard to find but Naked have it nailed on and I would definitely recommend them if you're into your wine.

Great experience with Naked wines and excellent delivery into my requested place. Unusual!

Be careful. Customer service is shocking. One of my cases of wine was delivered elsewhere. I got no response, apart from a picture of someone else's front door. No money back and no wine. I feel I've been ripped off.

I have had at least 12 years as a customer of Naked Wines, and have always had good service, and some excellent wines. I am boring enough to experiment little and mostly order from a very limited range that suits my taste.
The company is still good, but this week I have had appalling service from their courier, Inpost, (replacing Yodel). I ordered slightly more wine than could be sensibly dispatched in one box, and the naked warehouse ream excelled themselves for speed of dispatch.
Unfortunately, whether the error was of the warehouse team, or a sloppy collection by Inpost, it seems that the two boxes were processed on separate days.I was notified by Inpost yo expect delivery of box the first, on Thursday between 16.00 and 18.00. I waited, at about 7.30 I contacted Inpost and was told that delivery could continue until as late as 9.00pm. I went to bed without the delivery about 10.30, and foun a notification the following morning that my box had been left with a neighbour, (timed at 10.40pm).
Part 2 was then notified as due yesterday between 16.42 and 18.42. I waited until 10.30, and prepared for bed, and was settled in it about 10.45. Until then there were lights on at the front of my house and I was listening out. No delivery was attempted, and I received a notification from Inpost that they could not leave the parcel as there was no safe place. That was timed at about 1020pm before I gave up and went to bed. When the courier will plan a further fictitious delivery I do not know, but it is clear that they have badly messed up their system.
Not Naked's fault, but the courier that they have been using is incompetent at best, and arguably lies about their failures.
I don't want to leave Naked but if my next order in a couple of months is handled so badly again by their courier I shall have to look elsewhere. Just adding, I tried to phone Naked this morning Saturday, as their contact bot stated that phone lines were open from 9-12 on a Saturday. Wrong, no lines open on a Saturday morning.
I will be away from home from Tuesday for a few days, so I am left wondering about when if ever I will receive the balance of my order. After these experiences, I have no confidence whatsoever in the delivery company, inpostYodel, or YodelInpost.

Despite giving clear instructions for it to go next door. Fine wine delivery left on driveway last week in 35 degrees heat and sat there for a day and a half. Not going to be so fine now is it? Despite reporting it still no contact from Naked wines. I wish I could say this was my first problem with delivery.