Another great and very speedy delivery by InPost for Naked Wine. Albeit, the driver told me that when he put my postcode into his Satnav it led him to the car park at the rear of our two blocks of fla... Mehr ansehen
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Das sagen Bewerter
Not for any reason but I thought I’d just pop a review in here about Naked Wines….. Been a member for over 10 years now & they have the best customer service around, always go the extra mile & nothing... Mehr ansehen
I am a member and love their wines and I must say that their customer service team are very helpful, but lately the delivery service has been poor. I have had cases go awol and I have paid extra for n... Mehr ansehen
I am not a wine buff but I know what I like and to be quite honest I cant taste coffee , chocolate and plum, like the buffs.I deal with Naked because they support small family owned wineries and that... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Hi, we’re Naked. And we’ve been shaking up the wine industry since 2008. We’re an online wine retailer, serving our customers (we call them Angels) better wine for less money, without any guesswork. How? We fund independent winemakers directly, cut out any unnecessary costs and give them free rein to make magic just for you. We’re basically a smarter way to buy wine. Easy as that.
Kontaktinformationen
Norvic House, NR2 1RP, Norwich, Vereinigtes Königreich
- 01603 281800
- help@nakedwines.com
- nakedwines.co.uk
4.3
Hervorragend
13'140 Bewertungen
Bittet Kunden um Bewertungen
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What great service!
I signed up for the rare wine club. This is a particular part of Naked Wines, not the general part. I was going to get six bottles sent every quarter; I did not realise that. I called Naked Wines to find out why I was getting these wines and found out what I had done. Without my asking, they said they could get the wines back while in transit and refund my money. That was fine by me. In the event, the wine was delivered and I resigned myself to six extra bottles. Then they got in touch and apologising, said that they would have the wine picked up from my house and then would refund my money. That duly happened. They picked up the wine and refunded my money. What great service!
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thanks so much for taking the time to leave us this review, Jeffrey! I'm so glad to hear that you're loving the wines and the service. Cheers for supporting wines, made the right way!
They have been draining my bank account…
They have been draining my bank account since cancelling, because their small print was written by the devil. I am apparently an 'angel' who has 150 odd quid to spend on wine. I would like that money back. If they give it to me I will confirm so here. Also, I get more emails from these jokers than from the rest of planet earth. They embody everything I despise about happy clappy modern day commerce. I hope they fail.
EDIT - Update. They DID refund my money as agreed.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hi Pez, so sorry to see that you have only marked us a 1 star, especially since we are more than happy to refund you at any time! Just give us a call on 01603 281800 and our team can do that instantly for you! :) Jess @ Naked Wines
Great wine but lousy delivery service
Great wine but lousy delivery service - YODEL. After 5 yeaars I have cancelled my subscription solely because of their continued use of YODEL. Believe it or not the driver even chucked a couple of broken bottles into our hedge when the first delivery attempt failed!
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hi Malcolm, I am so sorry you have had such an unacceptable experience with your delivery. I have just sent you a message to get some more information so I can find your account and make this right for you. In the meantime, If you can please pop an email over to hello@nakedwines.com or give us a call on 01603 281800 we can absolutely get this all resolved for you!
The offer and service is faultless
The offer and service is faultless - I have been a subscriber for 18 months now and can honestly say I wouldn't change a thing. The product offer is varied, I've discovered so many gorgeous new reds that are now on repeat re-order. The one time I did have a slight issue, customer service were absolutely brilliant, responded fast with immediate resolve. Zero complaints, only gratitude.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thank you so much for this wonderful review, Katrin! I am so pleased to hear that you are loving the service and the wines. We are so grateful to have such an amazing Angel like you supporting our winemakers.
What has happened to Naked? Just shockingly bad.
I have been a Naked Wines 'angel' since the early days and thought their business model supporting entrepreneurial wine makes was innovative and to be encouraged. Their customer service was friendly and knowledgeable. However, I have just tried to contact them to be told by a bot that their phone lines are no longer operational. It's 1pm on a Monday. Indeed, I cannot even find a number to call. Any brand which insults its customers by fobbing them off with a bot (no one on the planet has ever been helped by a chatbot) and removing the human touch is not a brand I want to support. Whoever made this decision does not understand the Naked brand, or its customers. I would give zero, were it an option.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hi Marielle! Thank you for taking the time to leave a review for us here on Trust Pilot.
I am so sorry to hear about your recent experience with our customer service and chatbot. I never like to hear when an Angel is unable to get in touch with us, especially when the Customer Happiness Team will always be on hand to help in any way we can.
Our chatbot is designed to answer our most common questions, but if the bot is unable to help then it will forward your query onto our team or give you our contact number.
Rest assured, our phone lines are open Monday-Friday from 9AM to 5PM on 01603 281800. I am concerned to hear that our chatbot may have given you incorrect information and the team here at Naked Wines are currently looking into this.
To aid us in our investigating, I have just popped a request for more information from you so that we can ensure that not only is our chatbot working as it should, but to also make sure you are receiving the personal service that you deserve as one of our wonderful Angels.
It would be most helpful if you could securely let us know your postcode and full name in the request for information that I have submitted. Alternatively, you can always get in touch via hello@nakedwines.com or by giving us a call and we will do all we can to help.
I look forward to receiving this additional information as soon as it is convenient for you.
Edward @ Naked Wines
Superb wines. OK service.
The wine selection from Naked Wines has consistently been excellent, and genuinely far better than anything we’ve found in supermarkets. We discovered some fantastic wines through them and were impressed for a long time. However, rather regrettably, around a year ago we had a very bad experience with a contaminated bottle, and it could not have been handled worse. The response left us feeling as though our concerns weren’t really believed or taken seriously, and customer service seemed largely unphased by what had happened. Although compensation was eventually offered, it didn’t make up for the fallout from the situation, and sadly we’ve never gone back since.
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hey Stuart,
I am absolutely gutted to read this, it is honestly such a shame this happened especially as you loved supporting our winemakers and enjoyed the wines.
Our Wine Guarantee should be hassle free so I am really interested to know more details about what happened, I know it may be too little too late but if you would be so kind to reply to my request for information and/or email hello@nakedwines.com FAO Emily I will take ownership of this one.
Our Customer happiness is central to what we do and it's upsetting to hear this wasn't your experience. Actions speak louder than words of course.
Hopefully I hear from you soon and if I don't I do want to say I appreciate your time to leave this review so we can do better.
Thanks so much,
Emily @ NW
Nice wine shame about the delivery
The wines are really pretty good but Yodel really let them down with late and missed delivery.
I have given up and cancelled my membership it’s just easier to go to the local store for wine.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hi John, I am so pleased to hear that you enjoy our wines! It's a shame that the delivery side of things was a let down this time but this is something we can absolutely put a fix in place to make sure all runs smoothly next time! I'd love to put things right for you and of course get a little compensation sent your way if you'd be up for it? If so just pop us an email over to hello@nakedwines.com and in the subject line write 'fao Jess C' and I'll be happy to take care of you.
Jess @ NW
Because of constant delivery issues…
Because of constant delivery issues going over years, i have finally decided that naked wines are not in the least interested in what the customer wants, free bottles each time they mess up just doesnt correct the repeating problem. I have now TRIED to unsubscribe from the unnecessary stream of emails and it has proved impossible. Great service huh!!!!
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hi Su,
I am so sorry to hear about the delivery issues you have faced with us! This is certainly not our usual level of service - We are committed to providing the best possible delivery service to all our Angels and I am so sorry that we have come up short of this with you.
I am also sorry that you are receiving some unwanted communications from us. This can be fixed via your contact preferences on our website.
All you need to do is log in and pop onto: https://www.nakedwines.co.uk/account/communicationpreferences
From this page you can tailor your communication preferences to suit your specific needs and requirements, ensuring you do not receive any unwanted emails.
I would love to restore your faith in us so if you would like to further discuss your reasons for cancelling, please do get in touch via hello@nakedwines.com or by giving us a call on 01603 281869.
Edward @ Naked Wines
The wine is great but thier use of…
The wine is great, but their use of yodel as a delivery partner really lets them down. I have cancelled my Angel membership of 20+ years because the delivery is so bad. Never comes on the day it should, even if you pay for named delivery, and sometimes wine is missing, or bottles are broken. Sad to leave, but I will seek better service elsewhere.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hi Rich,
I am so truly sorry to hear about your delivery experience and please be assured, we really want to put things right and make sure your deliveries are spot on! There are fixes we can most definitely put in place so this doesn't happen again. If you can please pop an email over to hello@nakedwines.com or give us a call on 01603 281800 we can absolutely get this sorted for you!
Jess @ Naked Wines
Excellent service and support - thank you Jessica
Excellent service and support - from a Human! Jessica was absolutely superb.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thanks so much for the shoutout, Paul! We'll be sure to share the love with Jessica.
Naked Wines use YODEL so delivery problems
Have to blame Naked Wines for the courier YODEL. My wines took over a week to arrive despite being told they were dispatched. Missed the deadline for a party so had to rush out and buy from local Tescos. Will not order from them again. No apology for the delay from Customer service
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hey Trish,
Thank you so much for sharing this with us. Honestly, I’m gutted to hear about your experience; I know how important it is to be able to rely on us to get your wines to you on time, and I am so sorry that the delay left you rushing to the shops for your party. That is the very last thing we want for our customers.
I do want to make sure that we've done everything we can to resolve this and ensure it doesn't happen again. We are working hard to ensure that delays and delivery issues like these are addressed and I'm confident that we'll get things right if you choose to give us another go.
I hope I can make this right for you and really appreciate all your patience.
Hannah
naked wines
Naked wine out of date olive oil.
Not once, but twice, they sent out of date olive oil to me. Their response was olive oil, "like fine wines, olive oil, improves with age". No doubt, however, when it arrives out of date, one has to worry. Customer service lacking/inept.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Updated response: 7th May 2026
Hello Diane,
Emily here. I hope you are well. I wanted to personally apologise for your experience. I know you are in touch with us via emails already about your concerns and this is being looked into by our team.
Our products are routinely taste and quality checked and it would not benefit us, you or the independent makers who provide our products to sell sub par or unsafe products. I am sorry if the date sticker caused worry - this truly is more of a guide than a use by date.
I know you have returned your oil for a full refund not once but twice and I am sorry for the inconvenience of that. Whilst the olive oil is not out of date it does not change the fact that the 'best before' date advertised was 2027 however the batch of olive oil that has arrived has been the ones labelled 'June 2026'. We have since updated the dates on the live listing of this olive oil to reflect the different batches.
Our customers and winemakers are at the heart of everything we do and I want to reassure you we truly do care. I hope in the future we can provide a better experience for you and if you have any further feedback I am here for you.
Kindest wishes and a huge thanks for all your support as an Angel over many years.
Emily @ Naked Wines
Do not buy all these people they are scammers
I recently sang that with naked Wines so I could save every month to purchase a Wine .I order some wine on the 23rd of March and instructed on my order not to leave the Wine on the doorstep that you have it signed for, this did not happen on two occasions and I’m still left without any Wine.
I was dealing with a young lady called Beks and later on A manager called Laura.
As of now, my Wines have not been delivered and I have not received any refund, Laura and Bec I know not answering my emails which I think is disgusting.
I have contacted my bank to try and get a trial back and if this fails, I will take them to County Court.
I would never use this company again and recommend that you look elsewhere for your Wine purposes, they are happy to send me advertising emails four or five times a month but when it comes to actually speak to somebody regarding my missing Wines they do not want to know, naked Wines you should be ashamed of yourself
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hello, I am so truly sorry to read this, and please be assured that causing any frustration or disappointment is never our intention. I want to sincerely apologise and reassure you that we have absolutely not been ignoring you.
We have been trying to get in contact to resolve this, and I am so sorry that our messages haven't reached you. We genuinely want to make this right, so please could you give us a call on 01603 281800 or reply to our email? We would love the opportunity to speak with you and ensure everything is resolved exactly as it should be.
Jess @ Naked Wines
Classic scummy business tactics
I created my account a couple of months ago to try it out, since then it’s automatically signed me up for Angels wine which I did not do with this it’s tried to take money from my bank, £20, I tried to stop the Angel subscription but couldn’t find a way to do that (only pause it) so I then tried to delete my account which you have to request their support to do, which then takes 30 days, since then then they have taken £35 from my bank which there seems to be no way to get back and they still haven’t deleted my account. In all it seems to be classic scummy business tactics of signing you up for something you didn’t ask for and automatically taking your money, making it purposefully difficult to cancel, and having and overly complicated account deletion process when it should take 2 clicks
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thank you so much for taking the time to share your feedback Max. I am incredibly sorry for the frustration you’ve experienced; it is never our intention to make our membership or cancellation process feel difficult, and I’m genuinely sorry that we’ve let you down.
We really aim to be as transparent as possible, I've sent a request for information if you would be so kind to reply to that so I can get to the bottom of it and give you peace of mind that it's sorted as best we can. Thank you for giving us a go, and I wish you the very best.
Kindest regards,
Hannah Naked Wines
contentment
i wanted to write to say how content my wife and i are. with naked wines. White for my wife, red for me . we buy cases and are very pleased with the speed of delivery. we have our likes and it works very well for us
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
What a gorgeous review Malcolm, we are so happy that you and your wife are loving our wines, we loving having you on board with us! :D
Clever scam
Clever scam. Sign you up to a subscription without your consent when you make a one off purchase, knowing there is a very good chance any emails coming from them will go to your junk folder because of their name.
Have requested refund and removal of my details from their system. I am being ignored.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Thanks for taking the time to leave us this review, Richard. We do our best to make sure that any subscription or membership is clearly labelled, outside of the follow-up emails we send.
The case description on our introductory cases state that they'll sign you up to the Angel membership. In order to add the case to your basket, there's also a large pop-up explaining what will happen next. The case cannot be ordered unless you press "let's do this" to confirm you're happy with the membership. I am really sorry that this was missed.
If the membership isn't for you, we'll be happy to cancel your membership for you and we can also close your account. If you've not yet had a reply to your email, feel free to give us a call on 01603 281800 and we can go from there.
Thank you for giving us a go.
Regards,
Sam @ Naked Wines
Order a box of wine on the 3rd of…
Order a box of wine on the 3rd of December, still yet to be delivered. Hosting a Christmas party this year which has come and gone and Christmas Day is looming with no promise of delivery. No offer of a refund just simply a £30 voucher to use for future orders.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hello Dan,
Emily here from Naked Wines. I'm concerned to hear this as Christmas was almost 4 months ago now so I would hope this was resolved. I can see you mention Christmas Day being close so I am wondering what's happened here with it now being April.
Would you be so kind as to reply to my request for information please?
Emily @ NW
I have been a customer of Naked Wines…
I have been a customer of Naked Wines for over 5 years, but sadly no longer. I have cancelled my subscription as the service is now extremely poor. I am waiting for a delivery scheduled for Wednesday, it is now Saturday and it still hasn't arrived. This happened last year which ruined my son's special birthday. The wine is getting more expensive, and the taste does not reflect the price. You cannot rely on Naked who are sadly not the company they once were!
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hi Tracey, I am so sorry to hear that you are waiting on your wines and feel let down by our products lately. I would love to put things right for you and of course get some compensation your way! If you can pop an email over to hello@nakedwines.com and in the subject line write 'FAO JESS C' then I will be more than happy to personally take care of you. Jess @ NW
Cannot speak to the company. Avoid.
Ordered a nice case 12 reds, but a basic case arrived.
When naked wines have a problem you cannot speak to them just auto bots , waste of time.
Avoid.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Hey Neil,
So sorry to hear you've had issues with an order. I am here to help don't worry! We have a team of real human beings who provide a very personal service so it's disappointing to hear you've not been able to reach us. There was a bit of a backlog over the bank holiday but can you please reply to my information request so I can take a proper look into this for you?
Kindest wishes,
Emily @ NW
Edit April 15th: Hey Neil, I didn't hear from you through our information request but would really love the chance to personally resolve this and speak through your concerns with you.
Please, if it's not too much trouble, can you send me an email from your registered account address. My email is hello@nakedwines.com and you can put the subject as 'Emily: Trust Pilot Review'. I'd love a chance to make it right as I know we can do better!
Thank you so much for your time,
Emily @ NW
An absolute shambles of a company!
An absolute shambles of a company!
Ordered wine on 25th March and all I receive each day is a rubbish email telling me it’s not on the delivery van so delayed or it’s out for delivery but has been delayed so isn’t coming or is not in the delivery van again from ‘Cheesy The Delivery Guy’!
How hard can wine-off-warehouse-shelf-to-van be - competitors don’t seem to have this problem…
Don’t rely on this bunch if you need the wine for a special occasion!
Won’t be using this lot again - let’s see if the refund is any quicker!
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines
Good afternoon Simon, thank you for taking the time to leave us this review. I am so sorry that we let you down with this delivery.
Please know that we will be looking into this to ensure that our deliveries are back up to the high standards we want for our fantastic Angels.
Edit 15th April: Thank you for providing us with more information so we could look into this for you, Simon. I can see you have received a refund for your case. I am really sorry we dropped the ball here and know we can do better. Your support as an Angel means the world to us and I really appreciate you sticking around to give us another chance, I hope we can reassure you with your next delivery as I promise what happened is not the norm here!
All the very best,
Emily @ NW
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