Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Brilliant service, couldn't fault it Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was re... Mehr ansehen
Unternehmen hat geantwortet
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on b... Mehr ansehen
Unternehmen hat geantwortet
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktinformationen
First Floor, 5 Fleet Place, EC4M 7RD, London, Vereinigtes Königreich
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Hervorragend
564 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
assistant was really polite and…
assistant was really polite and friendly, listened and adjusted exactly what was asked.
9. September 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very swift and professional service
Very swift and professional service, within two minutes my query had been resolved satisfactorily.
9. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Problem swiftly dealt with
Katie was very helpful and knew exactly where I'd gone wrong with my application. She sorted the problem quickly and efficiently.
8. September 2026
Antwort von my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Customer Services call
Customer Services call - they were Knowledgeable, listened to what I needed and gave clear and helpful advice.
8. September 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very good and helpful service
7. September 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent service
Katie listened to my issue and was able to sort it out straight away. Brilliant and friendly service!
7. September 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Helpful
Helpful, jargon free responses provided to questions I needed further clarification on.
7. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Customer Service
Having tried to use the online chat which wasn't answered, I called instead. Spoke to a lady who was extremely helpful and resolved my issue straight away. Great customer service and shows that sometimes a human is better than a machine!
28. August 2026
Antwort von my money matters.
Hi Nicola,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Explained really well
Explained really well. Was able to follow
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Kelsey was very friendly professional…
Kelsey was very friendly professional and helpful
Thank you
4. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really impressed…
I am really impressed with this service. Only recently joined but I’ve been extremely pleased with the service to date and anticipate that they are going to be a genuine help in my retirement planning from the service that is on offer. Kate helped me today and she was great too.
3. September 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Good customer experience
Katie, from MMM customer services, was cheerful, warm and friendly and clearly explained how to use the portal and how to calculate the actual cost of the AVC uplift
3. September 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Member of staff was very helpful
Member of staff was very helpful. Was on hold for a few minutes before I could speak to anybody.
3. September 2026
Antwort von my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Very quick
Very quick, professional service and took the time to make sure I understood the information provided. Great service!
3. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great customer service provided by…
Great customer service provided by Nirin, who listened to my query and guided me with efficiency on what to do next. Booked me in for a free My Money Matters 1 to 1 pension review appt
3. September 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Sandra was able to resolve my issue…
Sandra was able to resolve my issue quickly and effectively - thank you Sandra!
3. September 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My experience speaking to Nirin today…
My experience speaking to Nirin today was fantastic. He was very knowledgeable and extremely patient especially that I have little to no understanding of money matters. A definite asset to your team
2. September 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Helpful
Kelsey was extremely helpful, knowledgeable and supportive. Helping to resolve my query and make the amendments that I required. I called the support team as I did not find the amendment screen straight forward to use.
2. September 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great customer service
Great customer service. Very helpful when I was finding it tricky to fill in parts of the AVC form. I received a follow up e-mail to say my form had been updated and submitted.
2. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.