Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Brilliant service, couldn't fault it Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was re... Mehr ansehen
Unternehmen hat geantwortet
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on b... Mehr ansehen
Unternehmen hat geantwortet
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktinformationen
First Floor, 5 Fleet Place, EC4M 7RD, London, Vereinigtes Königreich
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Hervorragend
564 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Short wait time
Short wait time, Sandra was really helpful and changed my AVC as requested. Website not as good as the personal approach to service though.
15. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Change the name to future pot
It was interesting and I certainly liked the idea of considering yourself in the future and re-framing the term of pension. However I did phase out. I like examples to help reiterate the words.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Very informative and would like more…
Very informative and would like more information pls
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
The Customer Service was great
The Customer Service was great, very friendly and solved my query. Great service, thankyou :)
14. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
The staff who managed my call re AVC's…
The staff who managed my call re AVC's was very helpful, patient and explained in easy to understand terms.
14. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very disappointing
Very disappointing, webinar looked so fake, AI? 2 people speaking to each other. Not useful to me, it would have been good to have been able to ask questions.
14. September 2026
Antwort von my money matters.
Thank you for taking the time to raise this crucial feedback with us! We were trialling something new and any feedback help us ensure the content is right for you! I have forwarded your feedback on to the relevant team for review so that we can improve for the future. I hope that this experience hasn’t dissuaded you from utilising webinars in the future as they can be vital learning tools for your financial future!
helpful and great information
Nick was really helpful and provided great information.
4. September 2026
Antwort von my money matters.
Hello Jan,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
I was having trouble with the new…
I was having trouble with the new layout for updating my AVC amount. Katie was very helpful.
11. September 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Katie was so helpful and I managed to…
Katie was so helpful and I managed to get the changes i wanted arranged quickly and efficiently
10. September 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Speedy resolution to my query with no…
Speedy resolution to my query with no fuss! Perfect!
11. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
AVC Enquiry
I got answers to the questions I asked but I was still left unsure of the financial implications.
11. September 2026
Antwort von my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback! You are welcome to book in for a free 1-1 consultation with one of our financial education coaches who will be happy to discuss any questions you still have!
Excellent customer service and quick…
Excellent customer service and quick responses
11. September 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Katie understood my reason for the…
Katie understood my reason for the request, updated the information and confirmed it straightaway
10. September 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The customer services person was very…
The customer services person was very helpful and got the gist very quickly on what I was asking and what help I needed.
10. September 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Swift reply to query and relevant…
Swift reply to query and relevant information given
9. September 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great responsive service
Spoke to Nirin who was immediately able to provide me with the advice that I needed and provided great reassurance on the process.
8. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Antwort von my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Great customer service
I contacted My Money Matters about getting set up for SCAVCs on my account. Katie was very fast and helpful in resolving my queries. Thanks Katie!
10. September 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Increasing my AVC
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over and updated the records. I received an email this morning advising the update had been approved.
8. September 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
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