well done with my order, had a bigger list of items that were not available in other places - was prepared to wait more then a month and here got my order within 10days. Btw thanks for few tips on... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered Toilet basin and frame . Seller was available always via phone and chased down the missing packages Please stop using Fedex complete waste of time , seems many other customers also hav... Mehr ansehen
Unternehmen hat geantwortet
Absolutely terrible. I had to wait weeks for my order and for a response from customer service (who are actually very friendly, though that doesn't help me much). Now that I’ve finally received it,... Mehr ansehen
Max and team were great. Unfortunately Fed Ex couriers weren’t. Damaging for a small family run business who work hard. Max went to great lengths to help resolve and received package 3 days late
Unternehmensdetails
Vom Unternehmen geschrieben
Mybathstore is a family-run business supplying quality bathroom products to trade, developers and private individuals. Constantly growing the assortment we carry leading brands such as: Geberit, Grohe, Hansgrohe, Villeroy & Boch, Duravit, Tece and many more. Competitive pricing supported with honest helpful customer service - is all we are about.
Kontaktinformationen
Unit 20 Huffwood Trading Estate, RH13 8AU, Partridge Green, Vereinigtes Königreich
- 01403711820, 07494 226600
- info@mybathstore.co.uk
- mybathstore.co.uk
3.2
Akzeptabel
142 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 27 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
its over a month i have ordered this…
its over a month i have ordered this item and i nevr got the derlivery. i contacted and there was no reply. now i am asked to review. let me know which company deliverd this item?
6. Oktober 2025
Antwort von Mybathstore
Dear Tadylall,
We’re very sorry for the inconvenience and for letting you down.
After reviewing your order, we discovered that the part you purchased had previously been returned and should not have been listed for sale. As soon as this came to our attention, we took immediate action and issued a full refund to you.
Please accept our sincere apologies for this oversight. We truly appreciate your understanding and regret any inconvenience this may have caused.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Kind regards,
Mybathstore Customer Support
Worst experience ever trying to get…
Worst experience ever trying to get deliveries to site and very unhelpful staff.
If you can purchase your products from another company please do so.
28. August 2025
Antwort von Mybathstore
Dear Liz,
it pains me to hear we didn’t make you happy - sorry we couldn’t deliver the level of service that you expected.
Your order was dispatched in a timely manner with FedEx tracking provided. After you instructed Fedex to deliver your small parcel to a collection point, you requested we contact Fedex to collect the already delivered and bring to your address.
However unusual this request was it was passed on to Fedex who advised the collection point you selected is less than 5 mins walk from your address - the quickest and easiest resolution to your issue.
Considering the feedback you’ve provided on trustpilot to other businesses, it appears that we, along with others, have sadly fallen short of meeting your expectations.
Great customer service
Great customer service, genuinely cared about ensuring I was happy with my purchase. The item arrived promptly and undamaged. Very satisfied with the product and the whole experience.
I would highly recommend them.
12. September 2025
Bewertung ohne vorherige Einladung
Goods were supplied but long wait for…
Goods were supplied but long wait for an item shown as in stock
13. August 2025
Late delivery
Unfortunately, the item arrived 10 days late, which was much longer than I expected
31. Juli 2025
Antwort von Mybathstore
Please accept our heartfelt apologies for any inconvenience this may have caused. We are committed to continuous improvement and are taking every possible step to prevent similar delays in the future.
Mybathstore Team
Arrived swiftly and undamaged however…
Arrived swiftly and undamaged however box was sealed with just one line of tape, not stuck down, small items and screws loose in box free to fall out of openings in box. Hopefully nothing is missing when we fit it. A little extra care when packaging an item to be shipped out would go a long way to reducing returns I am sure.
30. Juni 2025
Antwort von Mybathstore
Thank you for taking time and sharing your feedback. We are committed to continuous improvement and are taking every possible step to prevent similar errors in the future.
Please accept our apologies for any inconvenience this may have caused. Mybathstore Team
Terrible
Terrible. Goods have not arrived several weeks later. No response to emails or phone calls.
22. Juni 2025
Antwort von Mybathstore
Dear Malcolm,
thank you for taking the time to share your experience with us. We sincerely apologize for the delay of over two weeks in delivering your product and want to assure you that we are actively working to improve our processes to prevent this from happening again.
Mybathstore Team
very professional dealing
26. Mai 2025
Lack of responsive in after sales care service
I bought my Grohe tap towards end of April and when fitted we noticed that the tap was dripping. We contacted mybathstore who did not respond on leaving a phone message on the phone number on their website. I then sent them an email and the only response I got was to go to Grohe as it was under warranty. Under the consumer act mybathstore should have replaced the EXPENSIVE tap. Grohe whilst helpful resolved the issue although it took them nearly two weeks to do. I would never buy or recommend any of network to buy anything from mybathstore they are happy to take your money and a complete failure to after sales care. Its actions like this which makes me want to go a bath shop rather then order it on a website.
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Mybathstore
Dear Nita,
as outlined in our email sent to you back in June, once the product has been installed our involvement is limited to supplying all the necessary information so that the manufacturer - GROHE in this case - can determine the reason of the issue and assist you with any actions covered under the product warranty.
Your item was received brand new and fully working and as such it was installed by a third party - your installer. Once the product has been installed and used, only the manufacturer is qualified to investigate the issue and provide the appropriate assistance.
Totally Ignored!! Scam Company??
*** My point seems to have been proved 6 months to even respond to the review suggests that my point about lack of communication may be accurate! ***
**** Edit Not a scam, did eventually make contact and resolved the issue but not a good experience unfortunately. ******
I ordered a Basin online on the 9th May and opted for collection from this companies premises . It is now the 4th June and I havent been able to collect the basin or make contact with the company despite two in person attempts to collect and various phone calls and emails with no access or response. I feel as though I have been scammed and would advise anyone considering buying anything from them to proceed with extreme caution. If it seems to good to be true then it probably is! I now have the rigmarole of trying to get my money back and purchase the basin elsewhere.
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Mybathstore
Apologies for all the inconvenience. Our warehouse operates in specific days and hours and so any visits to collect need to be pre-arranged, unfortunately.
Very quick delivery once order arrived…
Very quick delivery once order arrived in UK. Website could be clearer as to collection point if you select this option.
19. Mai 2025
Poor customer service
Product never arrived, as for contact and updates regarding delivery this was non-existent at least the refund was quick.
12. Mai 2025
Antwort von Mybathstore
Please accept our heartfelt apologies for any inconvenience this may have caused. We are committed to continuous improvement and are taking every possible step to prevent similar delays in the future.
Mybathstore Team
We have placed an order with you in…
We have placed an order with you in March expecting a 10 day delivery & have not received the item or had any communication from you & no one is answering telephone calls.
Order
March 27th 2025
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von Mybathstore
Thank you fr taking the time to share your experience. Please accept our heartfelt apologies for any inconvenience this may have caused.
We are committed to continuous improvement and are taking every possible step to prevent similar delays in the future.
Mybathstore Team
Mybathstore had the…
Mybathstore had the hard-to-find-product I was looking for, at a fair price. They were easy to contact about some special needs regarding delivery, which they accommodated and the item arrived exactly on time.
30. April 2025
Antwort von Mybathstore
Thank you for your custom and sharing your experience!
I haven’t received the goods ordered…
I haven’t received the goods ordered and no response to my enquiry on its status. Delivery was meant to be within 10 days
13. April 2025
Antwort von Mybathstore
Please accept our sincere apologies for delivering your order a whole week later than stated. We are committed to work hard to eliminate any similar issues in the future.
Mybathstore Team
Grohe Hand shower supersteel 48416DC0
If you are not willing to confirm order, if you are not willing to deliver order how do you expect to get paid. Terrible service. Never again.
26. März 2025
Antwort von Mybathstore
Dear Anel,
Thank you for taking the time to share your experience.
We are committed to continuous improvement and are taking every possible step to prevent similar issues in the future.
Please accept our heartfelt apologies for any inconvenience this may have caused.
Mybathstore Team
Great communication
Great communication with Max and quick process of solving the issues with our delivery.
4. März 2025
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