Mybathstore Bewertungen 

IT failure made them forget the order: took a reminder to get it delivered

The delivery came in two different parcels. Very helpful

Fantastic service jillx

Purchased a V&B toilet seat in June from this company as a direct replacement for one which had been in place for 5 years with no problem. It was fitted in early August and by October/Sept the seat had cracked and despite several emails, phone calls and messages I have not heard a single word back. I WOULD NEVER DEAL WITH THIS COMPANY AGAIN AND WOULD GIVE O STARS IF I COULD.

VERY POOR SUPPORT

Purchased very expensive Villeroy Bosch toilet with concealed Grohe tank. A total nightmare to install because of really poor instructions. Some washers & bits & bobs missing which we had to supply ourselves, but now we find the internal flush valve is faulty so the water is pouring through the header tank straight into the loo without flushing it. We've contacted support who took a couple of days to reply to say Grohe will sort this out, but they need videos. So, we've replied with videos 4 days ago & now are awaiting for them to find a solution. So, we're having to use the only downstairs toilet we have with a bucket of water - not ideal.

Wishind we had never bought through this company to be honest. Let's see if this review spurs them into action???

7793/090125/65

The item I bought from them arrived damaged. I emailed them to explain, and also sent photographs. I haven't heard back from them at all. I will not buy from them again.

Sadly I had scoured the internet for a chrome version of this shower head attachment. Everywhere was sold out and only had the black version. This website had an image of the chrome one with no information to suggest all they had was black. Dispatch was quite slow and when it arrived it was black! I could have got the same thing cheaper and more quickly elsewhere.

The items arrived on time. It’s a quality product.

They are so helpful and excellent service

Easy to place order, and when contacted for delivery confirmation, they rang back to provide accurate date. Thanks

POOR SERVICE, AVOID! I should have read the reveiws first.

Ordered a part for a loo at the start of Dec and paid extra for shipping. When the part did not show up after 3 weeks contacted the company. I was told part was ordred but Evri (the delivery company) provided a tracking number that diddn't work so they issued a refund.

This sounded odd to me so I requested the tracking number so I could follow up with Evri to see if I could find the part I had watied 3 weeks for. No reply to my email. Odd as I replied to their email within minutes. Waited a day no reply. Sent another email. Waited a few days no reply. I call the company. I speak to someone who says he'll tell them in the office to send the tracking number.

A few days later I get an email to say the person assisting me is going on holiday and someone else will send the tracking number (instead of just including the tracking number in the email). No further emails were sent, no part received. A whole lot of time was wasted.

PLEASE DO YOURSELF A FAVOUR AND AVOID!

ordered on the 4th of January still not arrived

Item supplied different to that as advertised and to date unable to rectify due to very poor customer service

I'd never heard of this company before but checked reviews and placed my order. Good communication from the company and goods received on time. Can't fault them at all.

was amazing, perfect

All arrived on time and well packed - thanks!

Haven’t got a complete order and no answer from customer services

Ordered a bathroom shower mixer valve and shower parts. Which arrived promptly however six weeks later after tiling was completed the plumber opened the parts to fit the shower a bolt was missing from a part. I rang the company and the reply was that this was not possible and he would not replace the item he shouted over me and was aggressive. Then hung up on me after saying to email him which he didn’t acknowledge
Have no confidence in this company and won’t use again.

Ordered part, arrived damage, can't supply another, email does not work. phone call, said would uplift and credit has not done so and has not responded to pay pal claim.
Reply to this review incorrect item not fit for purpose and no advise given.