well done with my order, had a bigger list of items that were not available in other places - was prepared to wait more then a month and here got my order within 10days. Btw thanks for few tips on... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered Toilet basin and frame . Seller was available always via phone and chased down the missing packages Please stop using Fedex complete waste of time , seems many other customers also hav... Mehr ansehen
Unternehmen hat geantwortet
Absolutely terrible. I had to wait weeks for my order and for a response from customer service (who are actually very friendly, though that doesn't help me much). Now that I’ve finally received it,... Mehr ansehen
Max and team were great. Unfortunately Fed Ex couriers weren’t. Damaging for a small family run business who work hard. Max went to great lengths to help resolve and received package 3 days late
Unternehmensdetails
Vom Unternehmen geschrieben
Mybathstore is a family-run business supplying quality bathroom products to trade, developers and private individuals. Constantly growing the assortment we carry leading brands such as: Geberit, Grohe, Hansgrohe, Villeroy & Boch, Duravit, Tece and many more. Competitive pricing supported with honest helpful customer service - is all we are about.
Kontaktinformationen
Unit 20 Huffwood Trading Estate, RH13 8AU, Partridge Green, Vereinigtes Königreich
- 01403711820, 07494 226600
- info@mybathstore.co.uk
- mybathstore.co.uk
3.2
Akzeptabel
142 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 27 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delivery times too long
From day of order to receiving item 24 days for an item that was supposed to be in stock is not great. But if you are prepared to wait, then the part was genuine and fitted perfectly
13. April 2026
Antwort von Mybathstore
Apologies for the prolonged wait; we are striving to eliminate any unexpected delays. Thank you for your patience and for sharing your experience, Kevin.
Antwort von Mybathstore
Thank you Jeremy and hope to see you at Mybathstore again!
Superb communication and service
Superb communication and service. Went above and beyond to assist in what I needed to finish a difficult job. Thank you.
24. März 2026
Antwort von Mybathstore
A massive thank you for your custom and the kind review - hope to deal with you again, Ben!
i found out i ordered the wrong tap …
i found out i ordered the wrong tap when it arrived
they took it back and sent me the the right tap in very good time
so well done my bathstore
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mybathstore
Thank you Martin and hope to see you at Mybathstore again!
Great company and products.
Great company and products of very high quality. We needed to do a return (not myBathStores fault) and it was seamless. Special thanks to Klaudia who was absolutely brilliant. Highly recommended.
6. März 2026
Antwort von Mybathstore
Thank you Mike and hope to see you at Mybathstore again!
Couldn’t recommend this company enough excellent …
Couldn’t recommend this company enough they were so thorough with their answers to my questions. It arrived very quickly and looks fantastic. Would highly recommend this company.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mybathstore
Thank you for taking the time to leave the review and hope to see you at mybathstore again!
Needed some good quality bathroom…
Needed some good quality bathroom fittings at a competitive price with stock availability.
Identified Mybathstore as a potential supplier - they met all the requirements and the Order was placed and satisfied quickly and efficiently - great Customer Service throughout.
1. März 2026
Antwort von Mybathstore
Thank you for your custom and your kind review!
Great returns experience
We had a small fault caused by a manufacturing defect, but Mybathstore went above and beyond with the return and replacement, dealing with the whole thing very professionally. Would highly recommend
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mybathstore
Thank you very much for your patience during the process and hope to see you again! Thank you for leaving this review!
Awful
Awful. Item never received, was apparently damaged in transit. Poor communication, I had to chase several times to get any update. I would not buy from them again. They did agree to a refund when I finally got hold of them.
2. Februar 2026
Antwort von Mybathstore
We are very sorry to have let you down. This is not the standard we aim to deliver, it is understanding how frustrating it must have been to deal with limited updates and the disappointment of not receiving your item.
Unfortunately, the parcel was damaged in transit, which is never something we want our customer to face. That said, the lack of timely communication on our part only added to the inconvenience, and for that, I sincerely apologise. You shouldn’t have had to chase us for the order status update.
Although, we swiftly processed your refund once we connected, I understand that this doesn’t undo the frustration you experienced. Your feedback is important, and we’re reviewing what happened to ensure we improve both: our shipping methods and service providers and our response times.
If there’s anything further we can do to make this right, please don’t hesitate to let me know.
Kind regards,
Klaudia
Thank you ! Consummate professionals
Thank you !
Hans Grohe parts at unmatchable price.
a professional supplier who delivers !
Excellent communication, no complaints
To contact :Email is the key and leave your phone number / issue .
Max sorted a minor delivery delay ( no fault of their company btw)
They Phoned out of hours on Friday evening and I had a next day delivery as promised by courier including a minor problem solved!
Puts a definite C in customer service
and and in confidence!
Thanks very much Klaudia and of course Max!
Great to get that call AND sort things out
I’ve been Building 39 years and you guys are definitely ok ! It’s a tough industry to stay in,
So well done , thank you and you’re definitely on the map! and in my directory now 😊
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mybathstore
Thank you so much for your custom and your kind words. It will be an absolute pleasure to deal with you again!
Long wait for delivery and no…
Long wait for delivery and no communication. Out of the blue l receive a parcel from Fedex.
All good as my item was not urgent but needed.
4. Februar 2026
Antwort von Mybathstore
Thank you for taking the time to share your experience Nuria.
I’m sorry the delivery took longer than expected and that you weren’t kept informed along the way. Even when an item isn’t urgent, you should still receive clear updates rather than having the parcel arrive unexpectedly.
I’m relieved to hear your order arrived safely and reached you when it was still needed. That said, we know we can do better with communication, and your feedback helps us improve how we handle updates and tracking notifications in the future.
Thank you again for your review.
Kind regards,
Klaudia
Promise delivered
I managed to get the exact basin mixer tap I was looking for at Mybathstore, which I couldn't source at other outlets. It was delivered within the planned schedule and it arrived safely packed. Fitted perfectly when installed.
21. Januar 2026
Antwort von Mybathstore
Thank you for your custom and positive review
I was directed here by Grohe CS team
I was directed here by teh CS team at Grohe as I neede a specific item. The price was the best in teh UK and dleivery was quick
15. Januar 2026
Antwort von Mybathstore
Thank you for your custom and positive review
Zero stars.
I had to pay £6.90 for courier delivery, being the only option for this 40 gram part.
The company behind Mybathstore, alleges to be in the UK but the 17 parts, allegedly in stock, got stuck in customs. Then they, allegedly, got stuck in transit. They never appeared and there are still 17 shown, allegedly, in stock.
I had to contact them 3 times over the 5 weeks of non-delivery. If you wish to pay up and get nothing but aggravation, then this lot are perfect for you.
28. November 2025
Antwort von Mybathstore
Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment and appreciate the opportunity to clarify the situation.
We are a UK-based online retailer operating from two warehouses: one local warehouse in Sussex and our main warehouse in Europe. As we offer close to 10,000 products, not all items are held in our UK warehouse (like the item you bought). This is clearly communicated at checkout, where customers are informed if products purchased require up to 10 days for delivery.
In your case, we kept you fully updated throughout the process. When you contacted us expressing your concern about taking too long, we responded promptly and courteously to update you on the status of your order. Later, when FedEx was taking longer than expected and you reached out again, we checked this for you and explained that the parcel appeared to be delayed or potentially misplaced and that we were actively raising an inquiry with the courier on your behalf.
We explained all of this to you in detail via email and remained in regular contact to keep you informed.
While we completely understand your frustration with the outcome, we feel the review does not fully reflect the communication and support provided throughout.
We have provided all the assistance, especially considering the unfortunate circumstances, and when you requested a refund, we processed it immediately to ensure the matter was resolved as quickly as possible.
We sincerely apologise for the inconvenience caused by the courier company and thank you for your understanding.
Shower Head Supply - expedited from Euro Supplier
After contacting supplier requesting they expedite the order from the 10 day lead time, My Bath Store, Klaudia in particular were extremely helpful and sorted the new shower head in half the time, at their own cost as we had no shower! would recommend this supplier and call out the great customer service provided.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mybathstore
Marc, thank you for your custom and a kind review!
Great service.
18. November 2025
Antwort von Mybathstore
Big THANK YOU Kate for being our customer and leaving this review!
Fast turnaround & delivery.
22. Oktober 2025
Antwort von Mybathstore
Hi John, thank you for your custom and hope to deal with you again in the future!
Great company to deal with kept well…
Great company to deal with kept well informed about my delivery,I certainly recommend this company to anyone. I certainly will be a loyal customer in the future.
28. Oktober 2025
Antwort von Mybathstore
Thank you Neilus for your custom and look forward to seeing you again at mybathstore !
order did not arrive in time and no…
order did not arrive in time and no updates on delivery, so phoned and left a message. They phoned me back and sorted it out and it arrived next day. it was a good price
20. Oktober 2025
Antwort von Mybathstore
Thank you John for sharing your experience. We are committed to do better each and every time, hoping to see you again at mybathstore so we can prove it!
Grohe Flush Plate
Easy to contact by phone and item delivered on time when they said it would be delivered!!
13. Oktober 2025
Antwort von Mybathstore
Thank you Sandra and hope to see you again at mybathstore.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.