called multiple times and no one ever picks up the phone, emailed multiple times and tried sending from different email addresses to see if i get a response and nothing. i want to purchase items bu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is my second purchase from the didn't Unfortunately it didn't fit on my stairs properly so i had to return. Customer service been very responsive and helpful and refunded the money back
Unternehmen hat geantwortet
Not filled with confidence looking at these reviews. Placed my order, no email confirmation, no idea of delivery. No answer to live chat, no answer to phone call. Looks very AI to me... Mehr ansehen
Unternehmen hat geantwortet
Bought a quite expensive flexible rubber profile for my new laminate floor. Item arrived and at first seemed perfect, very difficult to unravel 3 metres of this stuff and check it….. Anyway first met... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Mafson Limited offers an extensive range of Stair Nosing, Door Thresholds, Anti-Slip Paints, Anti-Slip Commercial & Domestic Mats.
Kontaktinformationen
70 Sandringham Road Doncaster, DN2 5HZ, Doncaster, Vereinigtes Königreich
- 01143609100
- sales@mafson.co.uk
- mafson.co.uk
2.3
Mangelhaft
215 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good customer service
This is my second purchase from the didn't
Unfortunately it didn't fit on my stairs properly so i had to return. Customer service been very responsive and helpful and refunded the money back
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
Thank you so much for your 5-star review! We’re delighted to hear you had a great experience with us. Your support means a lot, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again soon!
No response - no answer to phone calls
called multiple times and no one ever picks up the phone, emailed multiple times and tried sending from different email addresses to see if i get a response and nothing. i want to purchase items but have no faith in the customer service.
if you don't respond to your customers or even answer the phone, why would you have an online shop????
Update: I cannot get through to someone to speak about a product, no response to calls or email, i am not going to make a purchase unless I get a response, this is why i dont have order number. Its not difficult to understand.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Not filled with confidence looking at…
Not filled with confidence looking at these reviews.
Placed my order, no email confirmation, no idea of delivery. No answer to live chat, no answer to phone call.
Looks very AI to me. Same response to bad reviews.
Happy to provide prof of purchase and order reference
P.s. response to response.
I’ve received goods, it was late.
Feedback to company - confirmation email of order would be useful. I haven’t opened package yet but an email of invoice would be great too. Hopefully there’s one in the package to provide to HMRC for my business.
Take or leave my feedback. I personally wouldn’t use you again for the lack of communication and ability to get in touch with someone to inquire about things such as documents, order conformations and delivery
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
Please request your bank to chargeback if there is no refund :). But you didn#t do that because you never placed any order. We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Wrong item twice in a row
Wrong item twice in a row . Refund still pending .Furious .
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
Please request your bank to chargeback if there is no refund :). But you didn#t do that because you never placed any order. We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Absolute joke of a company
Absolute joke of a company . Wrong item ,no refund no response .
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
Please request your bank to chargeback if there is no refund :). But you didn#t do that because you never placed any order. We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Waited a month and received the wrong…
Waited a month and received the wrong item . unbelievable.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
You have the option to chargeback your payment you have made while purchasing. But you didn#t do that because you never placed any order. We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Late delivery
Late delivery , Wrong product . ignored emails , Disgraceful .
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
You have the option to chargeback your payment you have made while purchasing. But you didn#t do that because you never placed any order. We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Absolutely dreadful wrong item no…
Absolutely dreadful wrong item no refund zero response . Avoid
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Make sure you order the right items
Make sure you order the right items. I am struggling to get a response from them regarding a refund. They don’t answer the emails and the phone calls.
27. April 2026
Item took three weeks to arrive with no…
Item took three weeks to arrive with no updates at all . Product was okay but the whole experience left me frustrated .
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Great experience,fast delivery have…
Great experience,fast delivery have used a few times now all good. would recommend.
20. März 2026
Antwort von Mafson Limited
Thank you so much for your 5-star review! We’re delighted to hear you had a great experience with us. Your support means a lot, and we truly appreciate you taking the time to share your feedback.
The item feels poorly reinforced and…
The item feels poorly reinforced and not made for real use.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Overall build standard is disappointing…
Overall build standard is disappointing and below expectations.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Doesn't feel reliable or fit for…
Doesn't feel reliable or fit for purpose. Not worth it.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Disappointed with the craftsmanship
Disappointed with the craftsmanship. Below standard.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Antwort von Mafson Limited
Thank you for the wonderful 5-star review! We’re so pleased to know you’re happy with your experience. It was a pleasure serving you, and we really appreciate your kind support.
The experience felt unreliable and…
The experience felt unreliable and frustrating,
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
very bad company
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Very bad company no customer service
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
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