LettingaProperty.com Bewertungen 

670
TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Abby provided an excellent service throughout the whole letting process. She was always professional, friendly, and quick to respond to any questions we had. Everything was explained clearly, and sh... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Letting a property has made renting out our flat much less daunting. As first time landlords there’s a lot me and my partner were unsure on, but we had the comfort of knowing letting a property would... Mehr ansehen

Bewertet mit 5 von 5 Sternen

LAP have always been very good, and great value. However since Ryan D has taken the rains, service has improved immensely, fast and accurate responses - he is highly recommended ! If you are with a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Lettingaproperty.com manages my flat for me as I am a remote landlord. They earned my trust for only quality property services. I reported a poor quality incident with an electrician and Casey, a te... Mehr ansehen

Unternehmensdetails

  1. Immobilienvermittlung

Vom Unternehmen geschrieben

lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

670 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 81 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.5

Alle Bewertungen

(670)

184 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Charlotte and Natalie

Charlotte and Natalie have been fantastic in the finance department. They have been so understanding and have worked really hard to resolve the situation of an tenant paying rent late to me.

9. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi Millie,

Thank you for taking the time to share your feedback. I’m so pleased to hear that Charlotte and Natalie have been fantastic in supporting you and helping to resolve the situation. They’ll be very happy to know their efforts made a difference.

Best wishes,

Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

Thanks Charlotte Clarke - you've been an Amazing Support

I've been a Landlord with Letting a Property for five and a half years. Most of that time things have gone okay. However, over the last 18 months things have been tricky as I've had a lot of personal problems to deal with as well as Landlord/Tenant difficulties so I have found it hard to navigate through. I've also not had the available time to deal with my Landlord issues like I once did so I have needed extra support from Letting a Property...

Given the above, I would like to personally thank Charlotte Clarke for all her support throughout this time. She has helped me so much and gone far beyond her job to assist me and I am so grateful to her for this - it has been priceless to me so thank you so much Charlotte..

9. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi Sue

Thank you for your lovely message. I’m really glad Charlotte has been able to support you during what sounds like a challenging time. She’ll be touched to read your kind words. It means a lot when long-standing landlords take a moment to recognise the team. We know how much effort Charlotte puts in and we’re lucky to have her.

If there’s anything more we can help with, just let us know.

Kind regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

Very Efficient

Charlotte Clarke in accounts was very efficient and reliable. Thank you

9. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi Warren

Thanks for the great review. Charlotte is always on the ball and it’s good to hear her support made a difference. We’ll pass this on to her.

Kind regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

She was really helpful

Charlotte Clarke , She was really helpful , kind and professional.

9. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi Aydan,

Thank you for your lovely feedback. I’m so pleased to hear Charlotte was helpful and professional — she always goes the extra mile for our customers.

Best regards,
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

Thank you Charlotte for an excellent…

Thank you Charlotte for an excellent support

8. Oktober 2025
Bewertung ohne vorherige Einladung
LettingaProperty.com-Logo

Antwort von LettingaProperty.com

Hi there,

Thank you for your kind words. I’m really pleased to hear Charlotte was able to help — I’ll make sure she sees your message.

Best regards,
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 4 von 5 Sternen

Supportive Team + Legal

It’s unfortunate to receive a 1-star review from a tenant who was evicted via the courts, though this outcome is not unexpected.
The entitlement reflected in the feedback is disappointing, particularly given the extensive support provided throughout both the tenancy and the eviction process.

Letting a Property has remained consistently supportive to both tenant and landlord throughout the tenancy and eviction process.
I’d like to extend a sincere thank you to Natalie, Mia, Casey, Nathan, Charlotte, and the solicitors involved for their professionalism and assistance in resolving this matter

Letting a Property Team Stay motivated and keep up the great work you’re all doing.
Your efforts are truly appreciated.

7. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi Darsna

Thank you for taking the time to leave such a balanced and thoughtful review. It’s never easy managing situations that reach the courts, but we’re glad we could support you through it. I’ll make sure the team see your kind words – it means a lot to all of us.

Best regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

Excellent Service

We are new Landlords - putting our home on the rental market because of a job move. Abby has dealt with us since February 2025 (our move was delayed by other factors) and has consistently provided a very responsive and professional service, whilst at the same time being very personable in character. I have no hesitation in recommending this company and Abby in particular.

6. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi David

Really appreciate you leaving this review. Abby mentioned how great you’ve been to work with and I’m glad she could make things easier during a busy time for your family. Starting out as a landlord can feel like a lot, so it’s great to hear that you felt supported.

Wishing you all the best in the new role and hope the letting goes smoothly from here.

All the best
Helen
Operations Manager

Bewertet mit 5 von 5 Sternen

Excellent Customer Service

Would have given 10 stars if I could!!!! From submitting the enquiry to signing the lease with my new tenants, letting a property made it easy sailing. Honestly, the only regret i have is 'why haven't i used this company in the past, it would have saved me a lot of time and money'. Abigail Morgan's professionalism was exemplary. She arranged a time to give me a call and went through everything in detail. I really liked the transparency in the service, no hidden costs. I liked using the platform to book viewings for potential tenant's. Given the ability to look through the tenants was really good, the platform showed the relevant information i needed to make a decision and it was mobile friendly so I could look at updates whilst i was out an about. Whenever i telephoned the service some one answered within a couple of minutes, wow. Every time i emailed Abigail with questions she was so good to respond straight away. Even when the potential tenant had queries that i could not answer, I emailed Abigail and she rang the tenant straight away and advised the best way forward. I would definitely recommend this company, very professional.

28. August 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi Nyla

What a brilliant review to read. Thank you. We’ll gladly take your 10 stars. I’m really pleased Abigail was able to support you so well throughout the letting — she’s fantastic at what she does.

We’ve worked hard to make the platform simple and transparent, so it’s great to hear the booking and screening process worked for you. We’ll be here whenever you need us again, hopefully next time with even less stress.

Thanks again,
Helen
Operations Manager

Bewertet mit 5 von 5 Sternen

Response to enquiry dealth with swiftly

6. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Thanks for the feedback Yemi.

Glad to hear your enquiry was dealt with quickly. If there’s anything more we can help with, just let us know.

Best regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

Top service

Casey runs my property’s for me and I would highly recommend very helpful and always there if you need her.

1. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi Jonathan

Thanks for the great feedback. Casey will be really pleased to hear this. It’s great to know she’s made such a difference and is giving you the support you need.

Best regards
Helen
Operations Manager
LettingaProperty.com

Bewertet mit 5 von 5 Sternen

Quick response and you can get them on the phone.

The response to email time is very good. It's also quite easy to get them on the phone to discuss more finer detailed issues if necessary.

26. September 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Thanks Mr Telling.

Really appreciate you calling out both the quick email responses and the fact you can reach us easily by phone – we know how important it is to speak to someone when the details matter.

Best regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

Great service

Great service, always quick to respond, effective and friendly

26. September 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Thanks Andrew, glad to hear you found the service quick, effective and friendly – that’s exactly what we aim for.

Best regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

Would Recommend

Very responsive, customer centric and genuine company. We support them with maintenance / repairs and working with them has become a breeze. They have key members within their team who are always willing to stretch the extra mile and always available to provide support. Thank you!

26. September 2025
Bewertung ohne vorherige Einladung
LettingaProperty.com-Logo

Antwort von LettingaProperty.com

Thanks Luke – really appreciate your kind words. We’re glad working together has been smooth and collaborative. I’ll pass this on to the team.

Best regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 1 von 5 Sternen

Lettingaproperty: Rent Guarantee Breach – PRS Complaint in Progress


I engaged LettingaProperty to manage a tenancy commencing on 30 September 2024, under written terms that included a rent guarantee. Despite the tenancy being active, the guarantee was not activated, resulting in six months of unpaid rent between April and September 2025, amounting to £7,200.
Throughout this period, communications from the agent were inconsistent and contradictory. Key obligations were not fulfilled, and timelines were repeatedly missed. I have submitted a formal complaint to the Property Redress Scheme (PRS), supported by a clause-referenced bundle and financial documentation. The matter is currently under adjudication.
As a landlord managing property from overseas, I rely on agents to honour enforceable terms and deliver reliable service. In this instance, LettingaProperty failed to meet those standards.

25. September 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Thanks for sharing your feedback. I’m really sorry this has been such a frustrating experience – I understand how difficult it is managing property from overseas, especially when things don’t go to plan.

On the rent protection side, the policy only applies while a tenancy is active and the property is occupied. In your case, once the tenant moved out early due to the pest issue, the cover unfortunately no longer applied.

That said, I’m glad we were able to recover the full deposit on your behalf through the dispute process. The adjudicator’s decision has already been shared with you, and the funds are being returned.

I know this isn’t the outcome you hoped for, and we do appreciate you raising your concerns. If the PRS are reviewing things, we’ll support their process fully.

All the best
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

Highly recommend

Highly recommend. Very professional, organised and helpful. Answered all my questions in a quick and detailed manner. Will use them again.

24. September 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi Susana

Thanks for the lovely feedback. I’m really glad you felt supported and well looked after. We’d be happy to help again any time.

Kind regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 2 von 5 Sternen

Sneaky exit fee and no longer cost effective service

It's between a 2* and 3* for landlords service - the original advert and property manager were helpful.

However the drafted Tenancy agreement (being a fairly copy and paste doc) was incorrect as my address was not right, the property being let address was also incorrect. Fairly basic stuff.

I had a direct line to my tenants, so I ended up managing the property myself, really, despite paying for the full service. (not the letting agencies fault, but part of the reason I stopped paying).

Also, by the end of the 2nd term, I was being asked to renew on the most expensive package, but with the service being reduced by exactly half (with the rent protection only going to 6 months, not 12, like before).
I felt it was no longer financially viable for me, but there was a sneaky £120 exit fee which was tactically not mentioned until I'd passed the 2 month renewal threshold whereby I *had* to pay (according to the online terms).

Initial experience was good (as a new landlord) but the service was gradually reduce to the point where it was no longer cost effective and I got stung with a surprise exit fee.

24. September 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi John

Thanks for the feedback and sorry to hear the service didn’t meet expectations in the later stages. I’ve taken your comments on board — especially around the contract accuracy and exit fee clarity. We’re always working to improve, and I’ll feed this back to the team.

Kind regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

Casey has been an excellent in all…

Casey has been an excellent in all regards- chasing up tenants for update, communicating the outcome and finally tying up the ageement.

17. September 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi HP

Thanks for taking the time to leave a review. Casey will be chuffed to read your comments – she’s a safe pair of hands and always on it when it comes to keeping things moving and keeping everyone in the loop.

Appreciate the feedback.

Best regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 5 von 5 Sternen

Casey was amazing

Casey was amazing. She dealt with the new tenancy efficiently and with expedience. 😀

15. September 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi Andrew

Thanks for the lovely feedback. Casey will be pleased to hear this – she works hard to keep everything running smoothly and it’s great to see that recognised. Wishing you all the best with your new tenancy.

Best regards
Helen
Operations Manager
Lettingaproperty.com

Bewertet mit 1 von 5 Sternen

Received x4 automated voice messages…

Received x4 automated voice messages from Lettingaproperty.com in past 3 days including text/ WhatsApp. I never signed up to them nor did searches to let any of my property. I cannot trust any organisation which uses cold calling, just another nuisance.

15. September 2025
Bewertung ohne vorherige Einladung
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Antwort von LettingaProperty.com

Hi Khobir,

I’m sorry for the nuisance this has caused. We don’t cold call, so it sounds like your details may have been entered incorrectly somewhere.

If you can email support@lettingaproperty.com with the number or email that received the messages, we’ll remove it from our system straight away and investigate how it happened.

We take privacy and unwanted contact very seriously, and appreciate you raising this so we can put it right.

Best regards,
The Lettingaproperty.com Team

Bewertet mit 4 von 5 Sternen

Great, Professional and friendly service. Highly recommend

They dealt with a very complicated and stressful tenancy with great professionalism. Usually prompt replies, had to chase, but only a few times. Would highly recommend and would definitely use the service again if I had another rental. Thank you for all your kind support getting us eventually through a really tough time.

10. September 2025
Bewertung ohne vorherige Einladung
LettingaProperty.com-Logo

Antwort von LettingaProperty.com

Hi Sonya,

Thank you for the lovely review. It’s great to know we were able to support you through what sounds like a very challenging tenancy. Wishing you all the best and we’d be happy to help again in the future.

Kind regards
Helen
Operations Manager
Lettingaproperty.com

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