Lekto Woodfuels Bewertungen 

30'698
TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Phase 1 of "Stay Warm This Winter" successfully completed! Fire logs in, stored and space waiting for next load(s) to be ordered whenever there is a best price or great deal!! Delivery worked well, wi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Order 1521202. This was delivered last week but a box of firelighters was missing from the order. I sent an email and one of your service advisors pointed out this box was on the top of my pallet from... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Lekto are brilliant in so many different ways. The kiln dried logs we bought this time are great, obviously super dry and well presented. The delivery was within 24 hours of ordering, the price was co... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent Customer Service. First order and I couldn’t ask for better customer service. Needed to contact Lekto due to delivery company confusion. Sorted out the same day thanks to Jane Tate. Plen... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Brennholzhändler

Über Lekto Woodfuels

Vom Unternehmen geschrieben

lekto woodfuels
When you shop with us you know you’ll have access to efficient and reliable products, including kiln-dried logs, hardwood heat logs and night briquettes, sourced in an environmentally responsible way and delivered to your door with the minimum of fuss. Whether you are looking for a mini-pack to try or the benefits of bulk-buy pallets, everything you need is right here.
Shop Briquettes Shop Kiln-Dried Logs

Welcome to the official Lekto Woodfuels Trustpilot page!

Vom Unternehmen geschrieben


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

30'698 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

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4.5

Alle Bewertungen

(30'698)

3'376 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Dependable Products

Excellent quality products that live up to their promise. Always delivered promptly and on time. We particularly love the night briquettes which take the winter chill off our home.

18. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi Susan,

Thank you so much for your feedback 😊 We're delighted to hear about your experience with us! 🧡

Wishing you a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

Prompt delivery

The logs I ordered arrived very promptly the following day! As always the delivery was as requested and good value.

18. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi Patricia,

That's amazing! We couldn't be happier to hear about your experience!

Thank you so much for your feedback! 😊

Wishing you a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

Quick delivery.

4. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi Matthew,

We are happy to hear that the delivery was fast and met your expectations! 😊🚚

Have a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

Products are great.

Products are great, they arrive very quickly and are a good quality product which I have repeatedly purchased.

19. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi there,

We're thrilled to hear about your experience! 🙌

Thank you for your lovely feedback😊

Have a lovely day,
Alexa

Bewertet mit 3 von 5 Sternen

Have used for several years now….BUT….

Have used for several years now….thats because we have been pleased with their product. I’m sorry to say the poor service has prompted me to write this. So, I would still encourage you to use the company, it’s more a heads up to LEKTO.
I have noticed firefighter quality and size has decreased slightly over the years….like everything i suppose!
But my main gripe is their delivery service. It’s very poor to my rural area. Clearly this is the courier’s issue, but incredibly LEKTO seem to take the courier’s side when they clearly lie about attempting to deliver, say they can’t find the house, then change their story to say we weren’t at home (when I was in all day)…….even when on my booking form I say ‘leave in a secure place’. Then LEKTO keep my money and DPD keep my parcel and wait for me to chase it down! If I didn’t….i wonder what would happen? When I approach LEKTO about this customer service, they seem to suggest that this is the system they use and I should suck it up!
Just not a polite ‘customer is always right’ approach. Maybe I’m old fashioned!

29. Juni 2026
Bewertung ohne vorherige Einladung
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi Chris,

Thank you for your feedback and for being a loyal customer over the years. We're pleased to hear you've been happy with our products overall, but we're sorry to learn that your recent experience left you disappointed. :(

We would, however, like to clarify a few points. We never keep a customer's money while withholding their order. If a parcel is declared missing or returned to us, we always offer either a replacement or a full refund.

Regarding the delivery attempts, we can only investigate based on the information provided by the delivery company, but we certainly do not automatically "take the courier's side." We understand how frustrating failed deliveries can be.

We're also sorry if our communication came across as dismissive, as that was never our intention. Our customer service team is always here to help with any issues that may arise.

Finally, we've noted your comments regarding the product quality. We have not reduced the quality or size of our Firefighters, and our specifications remain consistent. If you've experienced anything different, we'd be happy to investigate further if you contact us directly with the details.

For your next order with us, please send us your order number once you've placed it, and we'll arrange for it to be dispatched via Parcelforce courier instead.

Once again, our apologies for the inconvenience this has caused.

Kind regards,
Alexa

Bewertet mit 5 von 5 Sternen

Usual good and prompt service

Usual good and prompt service.
Your heat logs and briquettes are always excellent so am assuming they will be again.

18. Juni 2026
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Antwort von Lekto Woodfuels

Hi Dennis,

Thank you so much for your feedback 😊 We're delighted to hear you had a great experience with us! 🙌

Wishing you a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

Getting ready for the winter

Easy to order and arrived on time - stocking up for winter x

18. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi Gail,

We're happy to hear about your experience! 🙌 Thank you 😊

Have a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

Delivered to the door next day.

Delivered to the door next day.
Night Briquettes great for log burner.

18. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi there,

That's amazing! We couldn't be happier to hear about your experience! 😊

Wishing you a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

Great communication

Great communication, on time & very helpful driver.

18. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi Mike,

Thank you so much for your feedback!

Stay warm!🔥

Wishing you a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

Always deliver very quickly and a…

Always deliver very quickly and a consistent product

16. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi Graham,

Thank you so much for your feedback 😊 We're happy to hear that you had a positive experience with us!

Have a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

Quality superb coupled with speedy…

Quality superb coupled with speedy delivery

16. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi Jo,

Thanks for your feedback!

We're so glad to hear you had a good experience with us! 🙌 😊

Wishing you a fantastic day,
Alexa

Bewertet mit 5 von 5 Sternen

Once again Lekto has. 4 stars!

Once again, I ordered from Lekto, getting ahead of myself in time for chillier weather, and the hardwood heat logs arrived in super quick time. I know from experience how good these are for keeping a fire going, and giving out lots of heat, so it's great to have some ready for colder times.

16. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi Mary,

Thank you so much for your feedback!

Stay warm!🔥

Wishing you a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

The night briquettes are ideal for a slow burn overnight giving a gentle heat and don’t flare up giving hotter times like putting a big log on fire .Also use them if I go out during the day to keep fi

The night briquettes are ideal for a slow burn overnight giving a gentle heat and don’t flare up giving hotter times like putting a big log on fire .Also use them if I go out during the day to keep my wood burner ticking so don’t come back to a cold boat .
Cleaner than coal and produces a fine ash that can be spread on the garden to improve soil condition .
When you order any at their products they arrive well packaged and very promptly.
I always stock up during the summer to last the winter months but have bought the briquettes in winter time and still dry and ready to burn

14. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi there,

It absolutely makes our day to hear that you had such a good experience with us. 🧡

Thank you so much 😊

Have a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

The usual great service from Lekto

Lekto are brilliant in so many different ways. The kiln dried logs we bought this time are great, obviously super dry and well presented. The delivery was within 24 hours of ordering, the price was competitive but the best bit for us is the packaging. Lovely eco friendly boxes which make packing, storage and using so easy. No residual mess, easy stacking and easy to remove to burn. We will only ever use Lekto. Very highly recommended.

11. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi Richard,

That's amazing! We couldn't be happier to hear about your experience! 😊 Thank you so much 🙌

Wishing you a lovely day,
Alexa

Bewertet mit 5 von 5 Sternen

Night logs.…

Ordered night logs at a really good price and plus a new order discount. They arrived by courier quickly and delivered right to door. Excellent service thanks.

11. Juni 2026
Lekto Woodfuels-Logo

Antwort von Lekto Woodfuels

Hi there,

We're happy to hear about your experience! Thank you 😊

Have a lovely day,
Alexa

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