Phase 1 of "Stay Warm This Winter" successfully completed! Fire logs in, stored and space waiting for next load(s) to be ordered whenever there is a best price or great deal!! Delivery worked well, wi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Order 1521202. This was delivered last week but a box of firelighters was missing from the order. I sent an email and one of your service advisors pointed out this box was on the top of my pallet from... Mehr ansehen
Unternehmen hat geantwortet
All the boxes were ordered and dispatched very quickly, unfortunately DPD did not deliver them all. However, one emai to Leto and hey presto - the missing box has been delivered.
Unternehmen hat geantwortet
I re-ordered your natural fire lighters. These are perfect for getting my BBQ coals glowing. Perhaps you could promote this? They work a treat!
Unternehmen hat geantwortet
Unternehmensdetails
Über Lekto Woodfuels
Vom Unternehmen geschrieben
When you shop with us you know you’ll have access to efficient and reliable products, including kiln-dried logs, hardwood heat logs and night briquettes, sourced in an environmentally responsible way and delivered to your door with the minimum of fuss. Whether you are looking for a mini-pack to try or the benefits of bulk-buy pallets, everything you need is right here.
Shop Briquettes
Shop Kiln-Dried Logs
Welcome to the official Lekto Woodfuels Trustpilot page!
Vom Unternehmen geschrieben
Kontaktinformationen
Unit 2-4 Protection House, NE30 2RH, North Shields, Vereinigtes Königreich
- 01915 009 754
- info@lektowoodfuels.co.uk
- lektowoodfuels.co.uk
4.5
Hervorragend
30'694 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Always the same high quality,,
Always the same high quality,,, always delivered very very quickly,,, and always great service,,, say no more,,, we only use Lekto...!
8. Juli 2026
Antwort von Lekto Woodfuels
Hi, Richard.
That's amazing!
We couldn't be happier to hear about your experience!
Thank you so much for your feedback! 😊
Wishing you a lovely day,
Lelde.
Product is great
Product is great. Delivery is hopeless left outside gate as driver too idle to carry to door. What did he think I was going to do. Could have been stolen as in view of road.
8. Juli 2026
Antwort von Lekto Woodfuels
Hi, Philippa.
We are happy to hear that you like our product! 😊
However, we are sorry to hear about your experience with the delivery service.
We will make sure to pass your comments to the delivery company.
Wishing you an amazing day!
Lelde.
Excellent products and quick delivery.
8. Juli 2026
Antwort von Lekto Woodfuels
Hi, Brenda.
Happy to hear that you like our product. 🙌😊
Thank you for your feedback!
Have a lovely day!
Lelde.
Antwort von Lekto Woodfuels
Hi there,
That's amazing! We couldn't be happier to hear about your experience! 😊
Wishing you a lovely day,
Alexa
Antwort von Lekto Woodfuels
Hi there,
We're happy to hear about your experience! 🙌 Thank you!
Have a lovely day,
Alexa
Delivery was very fast and efficient
Delivery was very fast and efficient. However, the firelighters were in a cardboard box, as if poured in. I think it probably better to put the firelighters in a tied bag first.
Explanation please, Lekto.
I haven't tried the firelighters yet.
4. Juli 2026
Antwort von Lekto Woodfuels
Hi William,
Thank you for your feedback. We're truly sorry to hear about your experience.
We can see that you ordered 2 × 200 + 50 FREE Firelighters. We use thick cardboard packaging instead of plastic, which is designed to protect the firelighters from moisture. Based on the delivery photo, we can also see that the box was delivered in good condition.
Could you please send us a photo of the firelighters you received to info@lektowoodfuels.co.uk? We'd like to take a closer look and investigate the issue.
Many thanks, and apologies for the inconvenience.
Kind regards,
Alexa
Antwort von Lekto Woodfuels
Hi Robert,
That's amazing! We couldn't be happier to hear about your experience! 😊
Wishing you a lovely day,
Alexa
Used Lekto for past 5 years and to this…
Used Lekto for past 5 years and to this date never had an issue but this time firelighters didnt turn up, reported it only to receive a patronising AI-generated response. Possibly time to look around.
1. Juli 2026
Antwort von Lekto Woodfuels
Hi Tim,
Thank you for your feedback, and we're sorry to hear that your firelighters didn't arrive.
We'd just like to clarify that the response you received was not AI-generated. Your enquiry was handled personally by one of our Customer Service team members, who did their best to assist you and resolve the issue.
As mentioned earlier, our Customer Service team checked with the courier and found that your missing parcel had been held at the depot, possibly because it was damaged in transit. We therefore arranged a replacement for you, which has already been dispatched. You should receive it within the next couple of days.
We genuinely value your loyalty over the past five years, and we're sorry that this experience has left you disappointed.
Please accept our sincere apologies for the inconvenience.
Kind regards,
Alexa
Antwort von Lekto Woodfuels
Hi Lesley,
Thank you so much for your feedback!
Stay warm!🔥
Wishing you a lovely day,
Alexa
Quick delivery
Quick delivery. Briquettes are a good product for the use at the end of the day.
29. Juni 2026
Antwort von Lekto Woodfuels
Hi Andrew,
We're thrilled to hear about your experience!
Thank you for your lovely feedback😊
Have a lovely day,
Alexa
Non delivery
Non delivery, twice this week!, need a different courier DPD on par with Evri!
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lekto Woodfuels
Hi David,
We're so sorry to hear you've experienced delivery issues.
It looks like the problem may have been caused by an incomplete delivery address, but we'd be happy to investigate and help get this sorted for you.
Please email us at customerservices@lektowoodfuels.co.uk or give us a call on +44 191 500 9754, and include your order number.
We'll look into it as quickly as possible and do everything we can to resolve the issue for you. We'll be waiting for your message/call with your order number.
Wishing you a lovely day,
Alexa
Good product
Good product, good price specially when purchased in winter and good fast postal service, good job
29. Juni 2026
Antwort von Lekto Woodfuels
Hi Reg,
Thank you so much for your feedback!
We're happy to hear that you had a positive experience with us!🙌
Have a lovely day,
Alexa
Antwort von Lekto Woodfuels
Hi Michael,
We're happy to hear about your experience! 🙌 Thank you 😊
Have a lovely day,
Alexa
I have purchased Lekto night briquettes…
I have purchased Lekto night briquettes for s few years now and have always found their service to be fast and reliable and the briquettes work a treat for keeping a room warm through winter evenings.
29. Juni 2026
Antwort von Lekto Woodfuels
Hi Gary,
We're delighted to hear you like our Night Briquettes 🔥
Thank you 😊
Have a lovely day,
Alexa
The booking was easy and all the…
The booking was easy and all the discounts were applied. Good information on the delivery process and the van turned up in the allotted time slot. However the delivery driver was unhelpful to say the least. I live in a narrow lane and asked the driver to park on my drive. He refused and blocked the lane in both directions. I asked him to stack the packs in a space that I reserve for your products. He simply tipped them in a heap. Leaving me to sort them into a neat pile.
18. Juni 2026
Antwort von Lekto Woodfuels
Hi Peter,
Thank you so much for your feedback!
We're truly sorry the driver wasn't as helpful as they should have been. We'll pass your comments on to our delivery partners to help improve our service.
Our apologies for the inconvenience!
Kind regards,
Alexa
A thank you from a satisfied customer
Easy to access even by phone. helpful staff and a great delivery service.
23. Juni 2026
Antwort von Lekto Woodfuels
Hi Ray,
We're happy to hear about your experience! Thank you 😊
Have a lovely day,
Alexa
Dependable Products
Excellent quality products that live up to their promise. Always delivered promptly and on time. We particularly love the night briquettes which take the winter chill off our home.
18. Juni 2026
Antwort von Lekto Woodfuels
Hi Susan,
Thank you so much for your feedback 😊 We're delighted to hear about your experience with us! 🧡
Wishing you a lovely day,
Alexa
Prompt delivery
The logs I ordered arrived very promptly the following day! As always the delivery was as requested and good value.
18. Juni 2026
Antwort von Lekto Woodfuels
Hi Patricia,
That's amazing! We couldn't be happier to hear about your experience!
Thank you so much for your feedback! 😊
Wishing you a lovely day,
Alexa
Quick delivery.
4. Juni 2026
Antwort von Lekto Woodfuels
Hi Matthew,
We are happy to hear that the delivery was fast and met your expectations! 😊🚚
Have a lovely day,
Alexa
Products are great.
Products are great, they arrive very quickly and are a good quality product which I have repeatedly purchased.
19. Juni 2026
Antwort von Lekto Woodfuels
Hi there,
We're thrilled to hear about your experience! 🙌
Thank you for your lovely feedback😊
Have a lovely day,
Alexa
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