As always, easy, efficient, helpful and friendly staff. Only issue was I was very disappointed to learn the bureau will no longer give the personal touch by having to order in advance. Such a shame... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Excellent to interact with the staff who were polite and helpful. Good exchange rate, compared to others. It would be a great pity, and a mistake if, as reported, John Lewis were to shut down its in... Mehr ansehen
Unternehmen hat geantwortet
Market competitive rates, a very clear website with drop downs and limited data entry. With a local store collection option, a short lead time the process is very convenient. The collection process... Mehr ansehen
Unternehmen hat geantwortet
Always use John Lewis Money for my currency. It is delivered on time to my local Waitrose which is so handy for me. On slightly a different note I must thank the person who designed the new website. I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Kontaktinformationen
Vereinigtes Königreich
- johnlewismoney.com
4.5
Hervorragend
17'876 Bewertungen
Bittet Kunden um Bewertungen
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I was very disappointed with my…
I was very disappointed with my breakdown of currency. Having ordered Euro 1000 it was disappointing to receive Euro 850 in 50’s. Completely unsatisfactory.
31. Juli 2026
Antwort von John Lewis Money
Hi Samuel, I appreciate you sharing your feedback regarding the currency breakdown. I understand your disappointment with the denominations received and will share your comments with our team to consider how we can improve our service in this area. ^Sophie
Collection issues
When I arrived at the Nailsea store to collect I was told I needed to produce the debit card I paid with. Because I paid with a virtual card in my Google wallet I couldn't do this. In the email instructions it only said ID and the email confirmation should be needed. I think staff need to be given clarity about what to expect customers to provide.
24. Juli 2026
Antwort von John Lewis Money
Thank you for your feedback. I understand your frustration regarding the collection process and the confusion with payment verification. We will review our internal guidelines and staff training to ensure clearer instructions are provided for all payment methods, including virtual cards, to prevent similar issues in the future. ^Sophie
Easy Money!
It is always easy and pleasurable purchasing foreign currency at John Lewis; I shall be sorry to see the in-store service disappear.
I have always found the staff to be friendly, helpful and knowledgeable.
23. Juli 2026
Antwort von John Lewis Money
Hi Hazel, it's great to hear you've had so many positive experiences with our in-store foreign currency service and our Partners. We appreciate your kind words and look forward to helping you with all future holiday money! ^Sophie
easy and efficient
31. Juli 2026
Antwort von John Lewis Money
Thanks Anthony! I'm delighted you've been impressed with our service, finding it seamless. ^Sophie
Excellent I am delighted that I have…
Excellent I am delighted that I have this card
I love John lewis
28. Juli 2026
Antwort von John Lewis Money
I'm happy you love your card Usharani, and really appreciate your kind words about our brand. Thank you for your positive feedback! ^Sophie
Quality service quick set up and the…
Quality service quick set up and the app is similar to ones I use so pleased with that.. thank you for excellent customer service. Glad to see John Lewis is still a name to trust.
28. Juli 2026
Antwort von John Lewis Money
Hi Tracey, I'm delighted to hear about your positive experience with our service and quick setup. It's wonderful to know that our app met your expectations and that you found our customer service excellent. ^Sophie
Holiday money
Easy to negotiate the site .
Very quick to arrive and easy to pick up at local Waitrose
31. Juli 2026
Antwort von John Lewis Money
Hi Susan, we appreciate the fabulous feedback. I'm pleased you found the site easy to use and that your collection at our Waitrose branch was convenient. ^Sophie
Nothing wrong with timing
Nothing wrong with timing . There is never any 10 euro notes in the currency.
31. Juli 2026
Antwort von John Lewis Money
Thank you for your review Frank. I'm pleased you received your currency on time, but regret you have missed our 10 Euro notes. I'll share your comments with our team ^Sophie
Quick and easy
31. Juli 2026
Antwort von John Lewis Money
Hi there, thank you for taking the time to leave your feedback Matthew. I'm delighted you found the process quick and easy ^Sophie
First class service
First class service. Friendly efficient staff made it an easy transaction.
31. Juli 2026
Antwort von John Lewis Money
Hi John, thank you for your review. I'm delighted you have been pleased with our service and that our partners have been helpful. ^Sophie
Cant ask for specific denominations
The experience itself was easy to purchase and collect. My issue is the fact that you can’t ask for a certain notes. I ordered €500 and €350 of it came in €50 notes which have cause a few issues when spending.
31. Juli 2026
Antwort von John Lewis Money
Hi Alfie,thank you for taking the time to contact us with your review. I'm delighted you had an easy process when ordering and appreciate your feedback regarding denominations. I will certainly share your suggestion of the option for a choice of notes with larger orders. ^Sophie
its a good card easy to set up
its a good card easy to setup card arrived within 6 days
25. Juli 2026
Antwort von John Lewis Money
Hi David, thanks for your review, and choosing to apply for a Partnership card with us. Enjoy using it. ^Gina
Easy application
Easy application, and smooth process of activation and use. All good so far.
22. Juli 2026
Antwort von John Lewis Money
We're so happy to hear that our application process and activation were smooth for you. Thanks for your wonderful feedback! ^David
Bereavement is a difficult time and…
Bereavement is a difficult time and having your card blocked and then a lesser credit limit offered makes it much more so. The credit limit offered is no where near enough to cover some of the bills coming in. The whole point of this credit card is to be able to earn John Lewis points and if this is not possible then there is a strong case to go elsewhere. Also having been a John Lewis shopper for over 50 years and making sure our previous card was cleared every month, I feel very let down.
21. Juli 2026
Antwort von John Lewis Money
Hello Carol, We appreciate you taking the time to share your experience with us during such a difficult period. We understand how frustrating it must be to have your card blocked and then offered a reduced credit limit, especially when facing significant bills. We recognize your long-standing loyalty as a shopper and your commitment to managing your previous card responsibly. We are sorry to learn that this situation has left you feeling let down, particularly when the ability to earn points is a key reason for using our card. If you would like to discuss further please get in touch via our Partnership Card help page here: https://www.johnlewismoney.com/partnership-credit-card/faqs ^David
Good credit limit and offers, app and anti fraud can do with work
Pros: Application process very easy, sign up easy, key information comes through quick for onboarding, customer service relatively quick and escalating to correct department mostly frictionless, app easy to use, staff friendly and go the extra mile
Cons: app takes very long to load up vs competition, biometric takes a lot of time to pop up, customer support anti fraud needs work as not always helpful, can't find option to make direct payment via bank transfer
21. Juli 2026
Antwort von John Lewis Money
Thanks for your feedback, Abubakr. We're pleased to hear about your positive experiences with our application process, onboarding, and friendly staff. We understand your concerns regarding app loading times, biometric pop-up delays, and the anti-fraud support. We are actively working to improve these areas and will also look into the direct bank transfer option. Your insights are valuable as we continuously strive to enhance our services. If you need any further help at all please feel free to get in touch: https://www.johnlewismoney.com/partnership-credit-card/faqs ^David
A good company with many offers very…
A good company with many offers very good customer service and a brilliant card.
22. Juli 2026
Antwort von John Lewis Money
Thanks for your wonderful feedback, Andy! We're so pleased to hear you're happy with our service and your card. We truly appreciate your kind words. ^David
Antwort von John Lewis Money
Thanks so much for your support. ^David
Extremely easy to apply for
Extremely easy to apply for. Has a healthy limit and arranging everything through the App is great
21. Juli 2026
Antwort von John Lewis Money
Thanks for your kind words Mrs Bell. We really appreciate your support. ^David
THE FRIDAY DEADLINE NEEDS TO BE MADE CLEAR ONLINE
I've been using JLM for ages and it's been fine, but HAVE never been in this situation before. If you order in the first half of a Friday, you can get your money on Saturday (Waitrose in our case). If you delay till later on Friday, that Saturday changes to TUESDAY! (after we'd flown). So, presumably JLM is tied to banking hours. There needs to be a warning about this clearly on the website. We wasted hours going to a JL branch, where it took ages to get 500 euros at the bureau de change - and at a worse rate!
11. Juli 2026
Antwort von John Lewis Money
Hi there, thank you for taking the time to share your review, although we were sorry to learn you were left disappointed on this occasion. The information regarding the cut off times for click and collect and also delivery timescales is displayed on our website which you can find here - https://www.johnlewismoney.com/travel-money We hope this helps clarify things, but if you have any questions at all, please don't hesitate to contact our Customer Service Team at service@foreigncurrency.johnlewisfinance.com ^Angela
Antwort von John Lewis Money
Hi Peter, we are pleased to hear you found our service to be convenient, thank you very much for your review. ^Angela
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