As always, easy, efficient, helpful and friendly staff. Only issue was I was very disappointed to learn the bureau will no longer give the personal touch by having to order in advance. Such a shame... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Excellent to interact with the staff who were polite and helpful. Good exchange rate, compared to others. It would be a great pity, and a mistake if, as reported, John Lewis were to shut down its in... Mehr ansehen
Unternehmen hat geantwortet
Market competitive rates, a very clear website with drop downs and limited data entry. With a local store collection option, a short lead time the process is very convenient. The collection process... Mehr ansehen
Unternehmen hat geantwortet
Always use John Lewis Money for my currency. It is delivered on time to my local Waitrose which is so handy for me. On slightly a different note I must thank the person who designed the new website. I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Kontaktinformationen
Vereinigtes Königreich
- johnlewismoney.com
4.5
Hervorragend
17'876 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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simple to order
Always easy to order on line and collect in store to receive the best rates
23. Juli 2026
Antwort von John Lewis Money
Hi Mrs Justice, thank you for choosing our Travel Money service, and for taking the time to share your positive experience. ^Angela
Quick and hassle free.
Ordered to be delivered to my local Waitrose. Picked up the next day - no hassle and good to have a local pick up point.
22. Juli 2026
Antwort von John Lewis Money
Many thanks for sharing your comments about our Travel Money service, Kathleen. We're delighted to hear you enjoyed how convenient you found everything. ^Al
I wouldn't bother
I have been trying to cancel my father's insurance after he passed away, and it's the first company where the customer service didn't offer any condolonces on him passing, then I wasn't told what was happening, eventually spoke to someone who was more helpful, I'd originally done this on live chat as I'd been on the phone for 15 mins.
They said they'd need a copy of his will, but I could email this, then they would cancel. I did this, and got an email asking me to ring them to cancel - emailed back saying I was told I could do this by email. Then recieved another email saying they could do this by email but needed the will.
No customer service, and I definitely wouldn't recommend.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von John Lewis Money
Hi Joanne, I'm sorry to hear about the difficulties you experienced while trying to cancel your father's insurance during such a sensitive time. We are so very sorry for your loss, and hope you're doing okay.
I understand how frustrating it must have been to deal with inconsistent information and a lack of empathy from our customer service team, and apologise for the distress this process caused you. ^Steph
I am very happy for this card.
18. Juli 2026
Antwort von John Lewis Money
We're so happy to hear that you are pleased with your card! We appreciate your positive feedback! ^Steph
Not great so far
Not great so far. Signed up due to the offer of a £50 Waitrose gift card worth of points and haven’t had much clarity on how to claim this.
Wanted to use the card for some higher value purchases to take advantage of the double points bonus, but the card got immediately blocked when trying to buy holiday flights.
The app didn’t ask whether the transaction was legitimate which I would’ve told them it was.
Helpline is still a phone line which was closed when my card got fraud blocked and I needed assistance.
Probably won’t use again.
18. Juli 2026
Antwort von John Lewis Money
Hi Sean, we appreciate you sharing your feedback regarding your recent experience. We are sorry to hear about the difficulties you encountered with the Waitrose gift card claim process and the blocking of your card during your flight purchase.
We understand how frustrating it must have been to have your transaction declined, especially when you intended to utilise the double points bonus.
As this is a regulated product, for you to discuss this further please reach out to our Partnership Card team here: https://www.johnlewismoney.com/partnership-credit-card/contact-us ^Steph
Antwort von John Lewis Money
Thanks for the 5 star review Mirela. We really appreciate your kind feedback. ^Trish
It was quick and easy and the interest…
It was quick and easy and the interest free period is great
17. Juli 2026
Antwort von John Lewis Money
Thanks for taking the time to share your review. We're so glad our quick process and interest-free period were beneficial for you. We really appreciate your positive feedback! ^Trish
Great package easy to understand!
I follow my credit score via several websites and JLCC flagged as a service that was suitable for me. The application and response was very straightforward and terms and conditions of the credit agreement very easy to understand. Thank you!
17. Juli 2026
Antwort von John Lewis Money
Thank you for the great review. We're so happy to hear that our service was suitable for your needs and that you found our application process and terms straightforward and easy to understand. We truly appreciate your positive feedback!^Trish
Good communication
I was kept informed of the progress of my application at regular intervals until the card arrived. An email led me to download the app. The app is easy to use with straightforward instructions at every stage.
17. Juli 2026
Antwort von John Lewis Money
Thank you Eileen. We're delighted you had a positive experience with our application process and the ease of using our app. We really appreciate you sharing your feedback! ^Trish
Easy and accessible service
Easy and accessible service, delivered promptly to your chosen store.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von John Lewis Money
Hi there Tony, pleased you find the service easy with prompt delivery to your chosen collection point. Thanks for choosing to use our service. ^Alan
Antwort von John Lewis Money
Hello Pedro, appreciate your feedback and custom. We hope to see you again. ^Alan
Good service but received repeated…
Good service but received repeated emails claiming - incorrectly - that I had not collected currency and threatening cancellation of my order.
19. Juli 2026
Antwort von John Lewis Money
Hello, thanks for using our Travel Money service. Apologies for any confusion regarding the collection of your currency. ^Alan
Great all round travel service
I was in John Lewis selecting a suitcase for my forthcoming holiday. I had good service and advice from the sales person who also asked where I was going to. Having found out it was Japan they reminded me that a small amount of cash will be needed for the transit systems etc. They pointed out that I could collect it from the first floor Bureau de Change. I went there and found more helpful staff and bought my Yen. Great service all round from JL staff. One question remains - why is the store layout such that the travel agent, travel needs (suitcases, sun creams, power adaptors and perhaps swimwear etc) and foreign currency are not next to each other?
19. Juli 2026
Antwort von John Lewis Money
Hi Andrew, thanks for sharing your feedback following your recent visit to one of our stores.
It's great that the selling Partner took such an interest in your needs, helping you with advice on currency requirements.
We hope you enjoy your holiday, thanks again for your constructive comments. ^Alan
Antwort von John Lewis Money
Hello Akua, thanks, we're delighted you feel this way. ^Alan
Helpful cashier and swift service
18. Juli 2026
Antwort von John Lewis Money
Hello, thanks for the positive feedback, it's great to read of the service you received. ^Alan
Antwort von John Lewis Money
Hello, thanks for using our service. We look forward to seeing you again. ^Alan
Easy to order online as I was in John’s… yes
Easy to order online as I was in John’s Lewis store Stratford London, come across this 1970’s style fabric sofa, was kept up when it would be delivered and staff very friendly with phone calls to say they are on the way, thank you, the only issue was not with John Lewis staff just the issue was the card..
14. Juli 2026
Antwort von John Lewis Money
Hello, thanks for shopping with us, we hope you are happy with your new sofa. Should you need to discuss any concerns regarding your Partnership Card the team will be happy to speak with you via livechat on the app. ^Alan
So far so good but surprised that I…
So far so good but surprised that I could not use it on line at Boots to use PayPal or Applepay.
14. Juli 2026
Antwort von John Lewis Money
Hello Helen, thanks for sharing your feedback. We'll share your comments with the relevant team. ^Alan
Very easy ordered on line
Very easy ordered on line, communication excellent, picked up from local Waitrose , have used service before and will continue to do so
17. Juli 2026
Antwort von John Lewis Money
Hi Jane, it's wonderful to hear that you found the online ordering process easy and the communication excellent. We're so pleased you had a great experience picking up from Waitrose and that you plan to use our service again! ^Alan
Very poor rates in store compared with…
Very poor rates in store compared with ordering online.
17. Juli 2026
Antwort von John Lewis Money
Hello Mandy, the rates on some currencies at our Bureau de Change desks may differ from those found online. In store we offer tiered rates which differ depending on how much you choose to spend. We're sorry to read you've been left disappointed. ^Alan
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