As always, easy, efficient, helpful and friendly staff. Only issue was I was very disappointed to learn the bureau will no longer give the personal touch by having to order in advance. Such a shame... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Excellent to interact with the staff who were polite and helpful. Good exchange rate, compared to others. It would be a great pity, and a mistake if, as reported, John Lewis were to shut down its in... Mehr ansehen
Unternehmen hat geantwortet
Market competitive rates, a very clear website with drop downs and limited data entry. With a local store collection option, a short lead time the process is very convenient. The collection process... Mehr ansehen
Unternehmen hat geantwortet
Always use John Lewis Money for my currency. It is delivered on time to my local Waitrose which is so handy for me. On slightly a different note I must thank the person who designed the new website. I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Kontaktinformationen
Vereinigtes Königreich
- johnlewismoney.com
4.5
Hervorragend
17'875 Bewertungen
Bittet Kunden um Bewertungen
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INSURANCE COST INCREASE FOR MY THERAPY CAT
My therapy cat has been insured with JOHN LEWIS PET INSURANCE since she was 3 months old, she is now 13yrs. I've been very happy with the service they've offered until this year. I've now received a quote to renew her insurance. I'm really shocked as the cost they've quoted is £1,026.48 more than last year. Nothing has changed other than she's one year older. I called them today & spoke to Jordan who was very helpful & patient. He told me that on his system the only way he could reduce the cost was to half thd amount she's covered for. I told him that I wasn't prepared to do that. When I asked him why her premium had reduced last year he said it wasn't because she didn't have any claims last year. I knew that I'd made two claims in 2025. I phoned my vets as they, because of my circumstances, very kindly claim direct for me. Jordan waited while I spoke to the vets on another line The vets confirmed that claims made in October & April of the previous year. The total, cost of these claims was £265.70. I assume that there must be a fault in their system for them not to have recorded these claims. I asked Jordan if he could escalate this matter. I've been told that customer services will call me in the next seven days to discuss the situation. I'm very concerned as I have a lot of hospital & other important appointments, that I may not be available to take the call. My therapy cat is counted
as an service pet. I wouldn't be able to manage my daily life without her help. I can't afford the over £1,000 increased premium.
I would like to add again that Jordan who took my call was so understanding of my situation.
Thank you for your prompt reply. I want to be sure to discuss the situation with you before my policy expires on 17th August. I explained that I'm not always available to take phone calls. I'd be grateful if you could contact me to arrange a day & time slot when I can discuss this situation with you.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von John Lewis Money
Hi Clare, I appreciate you sharing your concerns regarding the significant increase in your renewal premium and the discrepancy with your claims history.
We understand how unsettling this situation must be, especially given the vital role your therapy cat plays in your daily life.
I'm glad to hear that our colleague was able to assist you with patience and understanding.
We are actively looking into the system issue you've highlighted concerning the unrecorded claims. We recognize the importance of resolving this for you and will ensure that our customer service team contacts you as soon as possible to discuss this further. ^Sophie
I’ve bought all currency at bluewater …
I’ve bought all currency at bluewater I have found all the staff excellent
31. Juli 2026
Antwort von John Lewis Money
Good morning Sandra. I'm happy to hear about your positive experiences with our team at Bluewater! We appreciate your review and look forward to helping you again in the future. ^Sophie
Easy to arrange and delivered on time…
Easy to arrange and delivered on time as requested.
31. Juli 2026
Antwort von John Lewis Money
Hi Kenneth, thank you for your review. I'm pleased that arranging your delivery was easy and that it arrived promptly as requested. We appreciate your positive feedback! ^Sophie
Click and collect order
Click and collect order.
Was ready for collection on time and a great exchange rate.
I would highly recommend and will be using again.
31. Juli 2026
Antwort von John Lewis Money
Hi Michael, I'm delighted your click-and-collect order was ready on time and that you found our exchange rate favorable. We appreciate your recommendation and look forward to serving you again! ^Sophie
Highly recommended
Website easy to navigate, exchange rate tool very easy to use resulting in a great competitive rate for buying euros.
Will definitely use again.
31. Juli 2026
Antwort von John Lewis Money
Hi Noel, thank you for your fantastic 5-star review! I'm pleased to hear that you found our website easy to use and that our exchange rate tool provided a competitive rate for your euro purchase. We look forward to assisting you again in the future. Have a great trip! ^Sophie
Antwort von John Lewis Money
Hi Valerie, I'm so glad we could provide the denominations you needed. Thank you for your kind feedback, and have a great trip! ^Sophie
Antwort von John Lewis Money
Good morning! I'm delighted you found our service quick and straightforward for exchanging currency and that you appreciated our rates! Thank you for your positive feedback. Have a great day. ^Sophie
quick and professional
Everything was very quick, professional and courteous!
Stuff is very attentive and eager to help.
21. Juli 2026
Antwort von John Lewis Money
Hi Mary, I'm so pleased you found everything to be quick, professional, and courteous! It's wonderful to know our team was attentive and eager to assist you. ^Sophie
Antwort von John Lewis Money
Hi Malcolm, I'm delighted everything went smoothly with your order and that your currency was ready as expected. We appreciate your positive feedback and look forward to helping you with your travel money again in the future. ^Sophie
Easy to order and delivered on time…
Easy to order and delivered on time very good service
31. Juli 2026
Antwort von John Lewis Money
Hi Kathy, I'm delighted you found the ordering process easy and that your delivery arrived on time. Thank you for your kind words about our service and for choosing John Lewis. ^Sophie
Antwort von John Lewis Money
Thanks so much for your feedback GS. I'm delighted you got a good rate and were happy with how simple the process was. ^Sophie
A class above other supermarkets…
A class above other supermarkets dealing with travel money. Lovely surroundings, pleasant and helpful staff. If the money is upstairs in main office, no worries have a nice cup of coffee in the cafe until it’s ready
31. Juli 2026
Antwort von John Lewis Money
Good morning Roy, I'm happy to hear you had such a positive experience with our travel money service! I appreciate your kind words about our surroundings, our helpful Partners, and am glad you enjoyed the cafe while waiting. ^Sophie
Antwort von John Lewis Money
HI Oznur, I'm glad you found the application process straightforward and are enjoying the benefits! Thank you for your wonderful feedback and for choosing John Lewis Money. ^Sophie
Antwort von John Lewis Money
Thanks for contacting us with your review, Neil. I'm delighted you found the service easy to use. ^Sophie
Very quick and easy online application
Very quick and easy online application. Quick response and excellent service
28. Juli 2026
Antwort von John Lewis Money
Thank you for taking the time to share your positive experience, William. We're so pleased to hear that our online application process was quick and easy for you, and that you received excellent service. ^Sophie
Antwort von John Lewis Money
Caroline, I'm delighted that you found our currency ordering process to be both easy and efficient. We truly appreciate your positive feedback!^Sophie
Competitive Exchange Rate
Competitive exchange rate which was even better with the JL reward I received. Thank you.
31. Juli 2026
Antwort von John Lewis Money
Hi Malcom, I'm pleased you found our exchange rate competitive and benefited from your reward! Thank you for your kind words, and we look forward to helping with your travel money in the future. ^Sophie
Antwort von John Lewis Money
Hi Raj, I'm delighted to hear that our language was straightforward and easy to understand. Your feedback is very much appreciated. ^Sophie
Easy to order with a choice of stores…
Easy to order with a choice of stores to collect from.
The exchange rate was favourable and I will be using John Lewis in the future.
31. Juli 2026
Antwort von John Lewis Money
Hi Mark, I'm delighted to hear that you found the ordering process easy and that our exchange rate was favourable. We look forward to assisting you with your travel money again in the future. ^Sophie
I was very disappointed with my…
I was very disappointed with my breakdown of currency. Having ordered Euro 1000 it was disappointing to receive Euro 850 in 50’s. Completely unsatisfactory.
31. Juli 2026
Antwort von John Lewis Money
Hi Samuel, I appreciate you sharing your feedback regarding the currency breakdown. I understand your disappointment with the denominations received and will share your comments with our team to consider how we can improve our service in this area. ^Sophie
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