As always, easy, efficient, helpful and friendly staff. Only issue was I was very disappointed to learn the bureau will no longer give the personal touch by having to order in advance. Such a shame... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Excellent to interact with the staff who were polite and helpful. Good exchange rate, compared to others. It would be a great pity, and a mistake if, as reported, John Lewis were to shut down its in... Mehr ansehen
Unternehmen hat geantwortet
Market competitive rates, a very clear website with drop downs and limited data entry. With a local store collection option, a short lead time the process is very convenient. The collection process... Mehr ansehen
Unternehmen hat geantwortet
Always use John Lewis Money for my currency. It is delivered on time to my local Waitrose which is so handy for me. On slightly a different note I must thank the person who designed the new website. I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Kontaktinformationen
Vereinigtes Königreich
- johnlewismoney.com
4.5
Hervorragend
17'873 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Quick and easy
Quick and easy! My only negative comment was that there was too many 50 and not enough 20 and 10
8. August 2026
Antwort von John Lewis Money
Hi, thanks for your positive feedback. We're sorry for any disappointment with the mix of notes provided. We provide a mix of notes - high and low denominations - whenever possible. However, we only stock certain denominations, so this cannot always be guaranteed. ^Alan
Disgusting Customer Service after 12 years a customer
I have been a customer of John Lewis home Insurance for over 10 years. This year when it came time for me to renew my insurance they doubled the premium. After I questioned it they then came back to me and refused to give me any insurance at all without explanation or any courtesy call. I claimed for an item in 2023 but we are now in 2026 so I am left bewildered by their service. After 12 years of giving them business for their Insurance Services they have dumped me as a client with no explanation. In fact I am disgusted with the way I've been treated and feel I deserve better from a company like John Lewis who I have been using for nearly 40 years for domestic appliance and other things.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von John Lewis Money
Hello, we're sorry for any disappointment caused by the increase in your premium and subsequent decision not to provide cover.
Should you wish to raise a formal complaint, please use the details at: https://www.johnlewismoney.com/home-insurance/faqs?category=HomeInsuranceContactUs to get in touch. ^Alan
Really lovely friendly and helpful man…
Really lovely friendly and helpful man sorted my euroes out for my holidays..Left with a smile on my face and will use again.
31. Juli 2026
Antwort von John Lewis Money
Hi Kim, we're pleased you received such friendly service. We hope to see you again. Enjoy your holiday! ^Alan
Antwort von John Lewis Money
Thanks Sara, we appreciate your feedback. ^Alan
I was very surprised that you only held…
I was very surprised that you only held a small amount of Euros. What’s the point of you being a money broker but not hold currency
7. August 2026
Antwort von John Lewis Money
Hi Steve, apologies for any disappointment caused. We will share your feedback with the relevant team. ^Alan
Antwort von John Lewis Money
Hi, glad all went to plan, thanks for your 5 star review. ^Alan
Good exchange rate
Good exchange rate. Used J Lewis card do get points. Not counted as cash advance. Easy to order and collect.
7. August 2026
Antwort von John Lewis Money
Hello, thanks for your kind feedback. We appreciate your custom and hope to see you again. ^Alan
Don’t go to shop to get currency- rip…
Don’t go to shop to get currency- rip off exchange rates
7. August 2026
Antwort von John Lewis Money
Hi James, the rates on some currencies at our Bureau de Change desks may differ from those found online. In store we offer tiered rates which differ depending on how much you choose to spend.
We continually monitor our rates to ensure they are competitive. ^Alan
Antwort von John Lewis Money
Hi Davo, thanks for your positive feedback. We're pleased to read you received good service. ^Alan
Antwort von John Lewis Money
Hello, thanks for using our Travel Money service. We're pleased the process worked well for you. ^Alan
Web site was easy to navigate
Web site was easy to navigate. The exchange rate was excellent. The travel money was easy to order . Was able to pick up from my local John Lewis store.
7. August 2026
Antwort von John Lewis Money
Hi Brian, we are delighted you found our exchange rate to be competitive and found the process easy. Thank you for choosing our Travel Money service! ^Angela
Antwort von John Lewis Money
Thank you for choosing our Travel Money service Daphne, we are pleased to hear you found the process to be easy. ^Angela
Antwort von John Lewis Money
Thank you for sharing your positive experience, Andrew. ^Angela
Foreign Exchange ready to collect the next Day
Ordering my foreign exchange online was very easy, and the money was ready to collect at my local Waitrose the next day. As always, it was a pleasure to deal with the Waitrose staff at my local store.
1. August 2026
Antwort von John Lewis Money
Hi Emma, we are pleased to hear you found our Travel Money, click and collect service very easy to use. We really appreciate your kind feedback about our Partners at your local Waitrose store, thank you! ^Angela
Quick and easy
7. August 2026
Antwort von John Lewis Money
Hi Tamasine, thank you for your review, we are delighted to hear you found our Travel Money service to be quick and easy. ^Angela
Antwort von John Lewis Money
Hi, thank you very much for your kind feedback, and for your 5 star review! ^Angela
Ordering foreign currency online & In store
Struggle to find the foreign currency section on rhe website, fi ally found after a couple of minutes and it was easy to order online, and quick notification when your money was ready for collection, I also order some foreign money in store very easy, apart from being told that this service will be ending so love coming in store to order my money. The staff were very helpful providing that personal service.
6. August 2026
Antwort von John Lewis Money
Hi Miss Weir, thank you for choosing our Travel Money service. We really appreciate you taking the time to share your feedback. ^Angela
Antwort von John Lewis Money
Thank you for sharing your positive experience, Ruth. ^Angela
Very easy process
Very easy process - ordering on line to collect at local Waitrose store
6. August 2026
Antwort von John Lewis Money
Hi, thank you for using our Travel Money service, we are pleased to hear you found our click and collect service to be very easy! ^Angela
Excellent friendly service at JL
Excellent friendly service at JL, Kingston upon Thames
31. Juli 2026
Antwort von John Lewis Money
Hi Angela, that's great to hear, thank you for your kind feedback! ^Angela
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