What an excellent service after an initial Courier problem I cannot thank Emma and her Team enough for the attention and customer concern they showed and gave. Great service I will be using JLBrooks a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... Mehr ansehen
Unternehmen hat geantwortet
Like so many other customers have iterated, the service and efficiency from this company is top notch, my order was shipped out quickly and very sturdily packaged, contents perfect. Found some great b... Mehr ansehen
Unternehmen hat geantwortet
Ordered some fizzy drinks, paid for and received email to say DPD was expecting my order. Following day received an email from sellers to say unfortunately the fizzy drinks were out of stock and a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Vom Unternehmen geschrieben
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Kontaktinformationen
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, Vereinigtes Königreich
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.7
Hervorragend
1433 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von JL Brooks
Thank you for your lovely feedback! We're so glad to hear your orders always arrive on time and quickly — we really appreciate your continued support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Paid for the order on the PayPal but it…
Paid for the order on the PayPal buy it now, paid for items then waited for it to be delivered, but apparently it had click and collect instead, it didn’t even give me a choice to collect or deliver, maybe need to look at their ordering system
9. Oktober 2025
Antwort von JL Brooks
Thank you so much for taking the time to share your feedback. We’ve looked into this and can see that an email was sent confirming the order was placed under the Click & Collect option. We’re really sorry for any confusion this may have caused and have honoured your request with a refund.
All delivery options are shown at checkout, but we truly appreciate your comments and will be working with our website team to make these options clearer moving forward.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Thank you so much for your kind feedback — we’re really pleased to hear you were happy with our pricing and delivery service! We look forward to your next order.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Excellent service fair price overall a…
Excellent service fair price overall a good experience
7. Oktober 2025
Antwort von JL Brooks
Hi Derek,
Thank you for taking the time to leave us a review! 😊
We’re really pleased to hear you had a good experience and found our service and pricing to your satisfaction. Your feedback means a lot to the whole team here at JL Brooks!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Above and Beyond
I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were and couldn't collect, so I emailed the person back and they were so helpful and kind even when I asked them to alter the delivery date I originally wanted (sorry JL Brooks - I know I messed up). The delivery guy was so nice and helpful too. The products are always top notch and the service is outstanding. Thank you all at JL Brooks
7. Oktober 2025
Antwort von JL Brooks
Thank you so much for such a wonderful review! 😊
We’re so glad everything worked out in the end, no need to apologise at all, we’re just happy we could help get your order sorted smoothly. It’s lovely to hear that both our team and the driver made things easier for you, and that you’re pleased with the products too.
Your kind words really mean a lot to us all here at JL Brooks!
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Fabulous as ever!!!
1. Oktober 2025
Antwort von JL Brooks
Hi Michael,
Thank you so much for your wonderful review! 🌟
We’re so happy to hear you’re pleased with our service, enjoy the Snaps. They wont be around much longer.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Order was ready and waiting for…
Order was ready and waiting for collection, helpful phone and warehouse staff.
2. Oktober 2025
Antwort von JL Brooks
Hi Mark,
Thank you so much for your kind review! 🌟
We’re delighted to hear everything was ready for you, the Click & Collect is very new and its reassuring the process works well.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Fast delivery good service.
30. September 2025
Antwort von JL Brooks
Hi Colin,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear you were happy with our fast delivery and good service. Enjoy the Real Crisps.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Terry,
I’m so sorry for the unexplained delay with your delivery. It looks like the first consignment was either damaged or lost in transit, and unfortunately neither of us received any notification about it.
We completely understand how frustrating that must have been and really appreciate your patience.
Thank you again for your feedback, it helps us improve our service.
Kind regards,
Selina
JL Brooks Service Team Member
Fast and efficient service as usual
Fast and efficient service as usual. Highly recommend
30. September 2025
Antwort von JL Brooks
Hi Dean,
Thank you so much for your kind review! We’re delighted to hear you’re happy with our fast and efficient service, your recommendation really means a lot to us.
Thanks again for your continued support!
Kind regards,
Selina
JL Brooks Customer Service Team Member
Excellent customer service
Excellent customer service. I am a domestic customer and called up about a relatively short best before date on a box of crisps I’d received in my order. They explained their policy and fixed this for me with no fuss. I sense they genuinely care about providing a great customer service. 10 out of 10. I will order again.
30. September 2025
Antwort von JL Brooks
Hi,
Thank you so much for your lovely review! 🌟
We’re so glad we could sort out the crisps quickly for you, it really means a lot to hear that our customer service made a positive difference. We always aim to make things as easy as possible for our customers!
We can’t wait to have you order again soon!
Kind regards,
Selina
JL Brooks Customer Service Team Member
Every thing!
29. September 2025
Antwort von JL Brooks
Hi Paul,
Thank you so much for your 5-star review! 🌟
Kind regards,
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Simon,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear your order arrived quickly and everything went smoothly. Your kind feedback means a lot to us, we really appreciate your support!
Kind regards,
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Tracey,
Thank you for the great review! 🌟
We’re so pleased you’re happy with our prices and delivery service. Your support means a lot to us!
Kind regards,
Selina
JL Brooks Customer Service Team Member
I received my parcel within 2 days of…
I received my parcel within 2 days of ordering. Delivery was really quick!
I am able to order all the flavours that I need too
I will continue to order from this Company.
24. September 2025
Antwort von JL Brooks
Hi there,
Thank you so much for the 5-star review! 🌟 We’re delighted to hear your parcel arrived so quickly and that you were able to get all the flavours you needed. It’s wonderful to know you’ll continue ordering with us – that really means a lot.
We look forward to sending you more of your favourites again soon!
Best regards,
JL Brooks Customer Service Team Member
Hard to review a company that accepted…
Hard to review a company that accepted your order
then cancelled it. Said item was out of stock. Should have a system in place that checks stock levels before allowing you to place and pay for the order.
Gave 2 stars for being reasonably prompt to advise
item ordered was then out of stock.
14. September 2025
Antwort von JL Brooks
Good Morning Peter,
I am so sorry for the disappointment. The short-dated Maltesers sold through so quickly that we couldn’t keep up with the stock levels. Usually, the website matches the stock, but it didn’t take into account general walk-in sales.
I have asked for the system to be reviewed to prevent similar incidents from occurring again.
Thank you again for your order, and apologies for not being able to fulfil your request.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Always a great service from this…
Always a great service from this company. Ordering is easy and delivery is quick and well packaged.
14. September 2025
Antwort von JL Brooks
Hello,
Thank you so much for your 5-star review! 🌟 We’re delighted to hear you find ordering easy and that your deliveries arrive quickly and well packaged. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards
Selina
JL Brooks Customer Accounts Team
JL Brooks is hands down the best place…
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plenty of choice at great prices.
Every order I’ve placed has been smooth and straightforward. Delivery is quick and reliable, and everything always arrives well-packed and in perfect condition.
What I really appreciate is how easy they make bulk buying. It’s great value, and I never have to worry about running out of snacks. Plus, the team clearly care about customer service—they’re professional, efficient, and always pleasant to deal with.
If you love crisps as much as I do, JL Brooks is the place to go. Highly recommended!
5. Juni 2025
Antwort von JL Brooks
Hi Nicholas,
Wow, thank you so much for this brilliant review! 😄 We’re blushing over here… clearly we’ve found a fellow snack lover!
We’re thrilled to hear our range hits the spot, whether it’s your classic favourites or something new to try. Nothing makes us happier than knowing your orders arrive safe, sound, and ready to be devoured.
We’ll keep the crisps coming and the bulk deals rolling, snack emergencies will never stand a chance! Thanks again for the kind words and for making our day as much as we hope we make yours.
Stay crunchy! 🥳
Warm Regards
Matilda
JL Brooks Customer Service Team Member
Great product with good delivery time.
2. September 2025
Antwort von JL Brooks
Hi Stephen,
Thank you so much for your review! We’re thrilled to hear you’re happy with the product and that it arrived quickly. We really appreciate your support and look forward to serving you again soon!
Kind Regards
Selina
JL Brooks Customer Service Team
Antwort von JL Brooks
Hi Rachel,
Thank you so much for your kind words! We’re delighted to hear you’re happy with the quick delivery and great prices. We really appreciate your support and look forward to sending more goodies your way soon!
Kind Regards
Selina
JL Brooks Customer Service Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.