What an excellent service after an initial Courier problem I cannot thank Emma and her Team enough for the attention and customer concern they showed and gave. Great service I will be using JLBrooks a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... Mehr ansehen
Unternehmen hat geantwortet
Like so many other customers have iterated, the service and efficiency from this company is top notch, my order was shipped out quickly and very sturdily packaged, contents perfect. Found some great b... Mehr ansehen
Unternehmen hat geantwortet
Ordered some fizzy drinks, paid for and received email to say DPD was expecting my order. Following day received an email from sellers to say unfortunately the fizzy drinks were out of stock and a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Vom Unternehmen geschrieben
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Kontaktinformationen
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, Vereinigtes Königreich
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.7
Hervorragend
1433 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Great service at a great price.
15. September 2025
Antwort von JL Brooks
Hi,
Thank you so much for your review! We’re thrilled to hear you enjoyed both the service and the prices. We really appreciate your support and look forward to serving you again soon!
Kind regards
Selina
JL Brooks Customer Service Team Member
Delivery costs are shocking
My first experience with this company was very good, products as described. I went to order again today and the delivery is over £11 for a box of crisps and a tray of drinks. They also sent a code for 5% off that didn't work. I won't be using again until the can sort these issues out.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von JL Brooks
Hi Emily,
Thank you for taking the time to leave a review, all feedback is really helpful to make sure the ordering process is as smooth and easy as possible.
Just to clarify, shipping costs are calculated on weight at the checkout, and I can see from your June order that only one shipping fee was applied and that the welcome “5% off” code was successfully used. The codes can only be redeemed once, but if you received a fresh email and the new code didn’t work, it would have been great to have some direct communication so we could sort this out quickly for you.
We’re sorry to hear this put you off ordering again, and we’ll certainly keep working to improve. Thank you again for your feedback, and we hope we can welcome you back in the future.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Excellent quick delivery will…
Excellent quick delivery will definitely be using them again
5. September 2025
Antwort von JL Brooks
Hi Johnny,
Thank you for your kind review! We’re so pleased to hear your order arrived quickly and that you’ll be using us again — we look forward to your next order.
Kind regards,
Selina
JL Brooks Customer Service Team Members
A VERY GOOD SERVICE ALL ROUND
8. September 2025
Antwort von JL Brooks
Hi William,
Thank you so much for your 5-star review! We’re delighted to hear you’ve had a very good experience all round. Your feedback means a lot to us, and we look forward to serving you again soon.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Real people to talk to
I had a query regarding my order, and JL Brooks not only have a phone number on their website (a lot of companies don't provide this these days), and you get through to a person, not a chatbot, straight away - very refreshing.
My order was delivered correctly and promptly.
9. September 2025
Antwort von JL Brooks
Hi Andy,
Thank you so much for your kind words and 5-star review!
We’re really pleased to hear that you found it easy to reach us by phone and speak directly to a member of the team, we feel it’s important to keep that personal touch. It’s also great to know your order was delivered promptly and correctly.
Your feedback means a lot to us, and we look forward to helping with your next order.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Delivery driver put 4 boxes of crisps…
Delivery driver put 4 boxes of crisps into black bin. 🤢🤢
9. September 2025
Antwort von JL Brooks
Hi,
We are so sorry to hear about the poor experience you had with your delivery. It is very disappointing that the courier company were the weak link in our service on this occasion, and we completely understand your frustration. Please be assured that we will be submitting a complaint with the courier company to ensure this is addressed and prevented in the future.
We really appreciate your feedback and hope we can restore your confidence in us moving forward.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
We’re so pleased to hear you were happy with the fast delivery and found the delivery charge reasonable. Your feedback is greatly appreciated, and we look forward to serving you again soon.
Kind regards,
JL Brooks Customer Service Team Member
Quick delivery & Excellent service
We needed some items very quickly and we received excellent service from ordering to delivery. We will definitely be using this company again.
3. September 2025
Antwort von JL Brooks
Hi Donna,
Thank you so much for your 5-star review! 🌟 We’re delighted to hear that your order arrived quickly and that you were happy with the service from start to finish.
It means a lot to know you’ll be choosing us again, we look forward to helping with your future orders.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Great choice of snacks at good prices
Great choice of snacks at good prices. Fast efficient delivery
4. September 2025
Antwort von JL Brooks
Hi Liz,
Thank you so much for your 5-star review! 🌟 We’re delighted to hear you’re happy with the range of snacks, the prices, and our speedy delivery. It really means a lot to us that you took the time to share such positive feedback.
We look forward to sending you more tasty treats soon!
Kind Regards
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Linda,
Thank you for your kind words! We’re really glad to hear you were kept up to date and knew exactly when your parcel would arrive. Clear communication is something we always aim for, so it’s great to know it made a difference.
Warm Regards
Selina
JL Brooks Customer Service Team Member
Disappointing experience
Much slower delivery than expected. Received tracking for 3 parcels, 2 arrived then received notification that the third hadn’t been despatched as they were out of stock but only sent that notification on the day of delivery and the tracking I had been sent stated that it was despatched and at the central hub? Refunded without me having to contact them but besides the point. Finding out they’re out of stock after being told it’s on its way shows fundamental stock control issues. Unlikely to order again.
3. September 2025
Antwort von JL Brooks
Hi Tim,
Thank you for taking the time to leave a review. It’s so disappointing to hear that your experience was not up to standard, and I’d like to sincerely apologise.
I’ve checked with the team, and as you mention, this was indeed an issue with our stock control. The clearance stock you ordered had actually been donated to our local food bank appeal, but unfortunately we had not been informed in time to remove the items from availability online. While donating the stock was absolutely the right thing to do, it was very disappointing that the team did not factor in the pending online sales.
I completely understand your frustration at receiving tracking information and then only being notified of the out-of-stock situation on the day of delivery. That is not the level of service we aim to provide, and I’m very sorry for the confusion and inconvenience caused.
We’ll be reviewing our processes to make sure this doesn’t happen again. Thank you once again for your feedback, it really helps us improve.
Warm Regard
Selina
JL Brooks Customer Service Team Member
What I like is that I get the same…
What I like is that I get the same level of service buying 1 case as someone buying 200+ cases. We'll done.
1. September 2025
Antwort von JL Brooks
Hi Simon,
Thank you so much for your kind words! We truly believe every customer deserves the same level of care and attention, whether it’s 1 case or 200. We really appreciate your support and look forward to serving you again soon. 🌟
Warm Regards
Selina
JL Brooks Customer Service Team Member
Reasonable price delivered on time
1. September 2025
Antwort von JL Brooks
Hi Andrew,
Thank you for your lovely review! We’re so pleased to hear your order arrived on time and at a good price. 🌟 We’ll keep working hard to make sure every experience is a 5-star one next time around.
Kind Regards
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Bob,
Thank you for your review! We’re glad we could get the issue sorted quickly for you ⭐️. We’ll keep working hard to make sure your next experience is smooth from start to finish!
Enjoy your Huel.
Warm Regards
Selina
JL Brooks Customer Service Team Member
Brilliant service
Fantastic dates and quality on all the products purchased, prompt delivery with very helpful friendly delivery drivers.
29. August 2025
Antwort von JL Brooks
Hi Ricky,
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the quality and freshness of your order, and that our delivery team made things easy for you. We’ll be sure to pass on your kind words to them – it’ll make their day! 🌟
Kind Regards
Selina
JL Brooks Customer Service Team Member
Very swift delivery
25. August 2025
Antwort von JL Brooks
Hi Helen,
Thank you for your kind review! We’re delighted to hear your order reached you so quickly 🚚✨. We really appreciate your feedback and look forward to helping you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Chris,
Thank you so much for your 5-star review! We’re really pleased you’re happy with our products and service – your support means a lot to us.
Warm regards
Selina
JL Brooks Customer Service Team Member
Sadly the customer service I've…
Sadly the customer service I've received from you from my last order has been shocking. You are aware of the situation and I'm still awaiting a phone call back.
Very poor.
To add to your reply- it was the fact I'd had no confirmation you were even delivering on the day.
I even called your office an hour before the order came to be told it wouldn't be delivered until the Friday- I explained I wouldn't be available that day, and so we re arranged for the following Wednesday. To then have a phone call from your driver to say he is outside our shop, where the delivery note clearly stated deliver to our home address.
Excuses, won't be using you again.
25. August 2025
Antwort von JL Brooks
Hi Kathleen,
Thank you for leaving your review. I’m really sorry the driver didn’t make the 30-minute call ahead as you’d requested — I completely understand how frustrating that must have been.
I’m glad the goods reached you in time, but we’ll certainly remind our drivers to follow through with courtesy calls so this doesn’t happen again.
We really value your custom and hope we can give you a smoother experience next time.
Warm Regards
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Jan,
Thank you so much for your 5-star review! We’re really pleased to hear you found everything easy to order and that your delivery arrived on time. We truly appreciate your feedback and look forward to serving you again soon.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Very disappointed bought large box of…
Very disappointed bought large box of crisps and the date was 4 weeks time !
11. August 2025
Antwort von JL Brooks
Hi Louise,
We’re very sorry to hear that the stock you received did not have an adequate date on it. We have checked the stock in our warehouse, and currently the Real Sea Salt crisps have a 6-week shelf life, which is standard for a Natural Hand made product.
It’s a shame you didn’t contact us directly, as we would have gladly sorted the issue for you. Once again, thank you for your order, and we appreciate your feedback as it helps us improve.
Kind regards
Selina
JL Brooks Customer Service Team Member
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