There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Like so many other customers have iterated, the service and efficiency from this company is top notch, my order was shipped out quickly and very sturdily packaged, contents perfect. Found some great b... Mehr ansehen
Unternehmen hat geantwortet
Different product from the original. I think this place sells the knockoffs. Excessive salt content! NOT HAPPY AT ALL!!
Unternehmen hat geantwortet
Could not get r whites rasberry only from jl brooks Ordering was easy and straightforward payment was also easy and straightforward Delivered in 2 day and charge was not expensive Will definitel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Vom Unternehmen geschrieben
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Kontaktinformationen
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, Vereinigtes Königreich
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.6
Hervorragend
1416 Bewertungen
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent products and excellent…
Excellent products and excellent customer service. Great staff very helpful
27. April 2026
still not received order parcel force…
still not received order parcel force are just not coming to Angle the village I live, Royal Mail, DPD, & Evri can all manage to deliver on time with no issues, I have contacted parcel force customer service to chase
29. April 2026
Antwort von JL Brooks
Hi Georgina,
Thank you for your kind review. We are really pleased to hear you are happy with our product range, pricing, and delivery service.
We appreciate your support and look forward to supplying you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Scott,
Thank you for your great review. We are so pleased to hear you found the service brilliant and that you will be ordering again.
We really appreciate your support and look forward to your next order.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Different product from the original
Different product from the original.
I think this place sells the knockoffs.
Excessive salt content!
NOT HAPPY AT ALL!!
25. April 2026
Antwort von JL Brooks
Hello Ahmed,
Thank you for your feedback. We are sorry to hear you were not happy with your purchase.
We would like to clarify that the product supplied is genuine and sourced direct from the manufacturer. It is not a knock-off, and we take claims like this very seriously.
Taste and seasoning levels can sometimes vary between batches, as these are controlled by the manufacturer rather than ourselves. If you have concerns about the flavour or salt content, we would recommend contacting the manufacturer directly using the details provided on the reverse of the Hula Hoops packaging, as they are best placed to investigate this further.
We do appreciate you bringing this to our attention and are sorry that the product did not meet your expectations on this occasion.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Steen,
Thank you for your kind review.
We are really pleased to hear you are happy with our selection, pricing and delivery service. Your feedback means a lot to the team.
Kind Regards,
Selina, JL Brooks Customer Service Team Member.
Antwort von JL Brooks
Hi Margaret,
Thank you for your fantastic 5-star review.
We are delighted to hear you found our service excellent. Your feedback is really appreciated.
We look forward to supplying you again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Walkers crisps
There was an initial problem with delivery and date issue with my order which was dealt with very efficiently and effectively by Izzy in customer services. She was very pleasant and understanding.
7. April 2026
Antwort von JL Brooks
Hi Barabara,
Thank you so much for your fantastic 5-star review.
We are very pleased to hear that the initial delivery issue was resolved efficiently and that you had such a positive experience with Izzy. I will be sure to pass on your kind comments to her, she will really appreciate it.
Thank you again for your patience and understanding, and we are delighted we could get this sorted for you.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Great prices and fast delivery
8. April 2026
Antwort von JL Brooks
Hi Nicola,
Thank you for your fantastic 5-star review.
We are delighted to hear you were happy with our great prices and fast delivery. It is always great to know we are meeting expectations.
We really appreciate your support and look forward to supplying you again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Arrived promptly unfortunately think…
Arrived promptly unfortunately think the box had been thrown around as in every bag at least 40% of the poppadoms shattered
1. April 2026
Antwort von JL Brooks
Hi Chris,
Thank you for your review.
We are pleased to hear your order arrived promptly, however we are very sorry to hear that the poppadoms were damaged in transit.
It is incredibly frustrating when courier companies do not treat parcels with the care and respect they should. We understand how disappointing it must have been to receive your order in that condition.
Thank you for bringing this to our attention, and we truly appreciate your feedback as it helps us continue to improve our service.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Janet,
Thank you so much for your fantastic 5-star review.
We are delighted to hear that you were happy with our competitive pricing, packaging, and prompt delivery. It is great to know we met your expectations.
We truly appreciate your support and look forward to supplying you again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Rob,
Thank you so much for your fantastic 5-star review.
We are delighted to hear that you found our website easy to use and that your order was delivered quickly. It is wonderful to know you would definitely use us again.
We truly appreciate your support and look forward to your next order.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Order arrived on time and well packed
Order arrived on time and well packed. Good service from J L Brooks and at a reasonable price. This company provide good service.
4. April 2026
Antwort von JL Brooks
Hi Jerome,
Thank you so much for your fantastic 5-star review.
We are really pleased to hear your order arrived on time, well packed, and that you were happy with the service and pricing. It is great to know you would recommend us.
We really appreciate your support and look forward to supplying you again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Fantastic choice of items
Fantastic choice of items, and the free delivery is brilliant!
3. April 2026
Antwort von JL Brooks
Hi Vicky,
Thank you so much for your lovely 5-star review.
We are really pleased to hear you are happy with the choice of items and that you are enjoying the free delivery service. It is great to know everything met your expectations.
We really appreciate your support and look forward to your next order.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Couldn’t fault the goods or the…
Couldn’t fault the goods or the service. Friendly driver too. Top marks!
3. April 2026
Antwort von JL Brooks
Hi Richard,
Thank you so much for your fantastic review.
We are delighted to hear that you could not fault either the goods or the service, and it is lovely to know our driver made such a positive impression as well. I will be sure to share your positive feedback with the driver.
We truly appreciate your support and hope to supply you again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Antwort von JL Brooks
Hi Iain,
Thank you for your review and for highlighting the great value of our products.
We are sorry to hear that the delivery did not meet your expectations on this occasion. We always aim to dispatch orders as quickly as possible, and we appreciate your feedback as it helps us continue to improve our service.
Thank you again for your order and support.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Out of stock
Waited 6 days from order to tell me you were out of stock of what I’d ordered and then waiting for money to be credited back to my account.
3. April 2026
Antwort von JL Brooks
Hi Kevin,
Thank you for your feedback. We are very sorry for the disappointment caused on this occasion.
Unfortunately, the stock for your order was due into us and we had intended to dispatch your order just one day later than originally planned. Regrettably, the stock then failed to arrive with no explanation from our supplier. We also made further efforts to source additional pallets from an alternative supplier, however we were unsuccessful.
We completely understand your frustration regarding the delay in communication and the inconvenience of waiting for your refund, and we sincerely apologise for letting you down.
Thank you for your patience and understanding.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
We had short changed 8 packets short not good for a…
We had 8 packets short not good for a first order
29. März 2026
Antwort von JL Brooks
Hi Marliyn,
Thank you for your review.
We are very sorry to hear that your first order arrived with a shortage of 8 packets. I can see that you contacted our Customer Service team and that a refund for the difference was issued straight away.
We completely understand your disappointment, especially on a first order, and we are sorry that your experience was not as it should have been.
Thank you again for your order, and we do hope to have the opportunity to serve you again in the future.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
They have always got what I want and…
They have always got what I want and are very good with the delivery.
25. März 2026
Antwort von JL Brooks
Hi Jan,
Thank you for your lovely review.
We are so pleased to hear that we usually have what you need and that you have been happy with the delivery service.
Thank you again for your continued support. It really is appreciated.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
I ordered on Tuesday they shipped on…
I ordered on Tuesday they shipped on Wednesday I received today Thursday still kinda wish they had a DPD delivery option I'm happy with my experience and minimal packaging method was good sent in the box the maker put the product in unlike some other companies that give extra boxes
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von JL Brooks
Hi,
Thank you for your lovely 5-star review.
We really appreciate you taking the time to share your experience. I’m so pleased to hear your order arrived quickly and that you were happy with the packaging. We always try to keep things as simple and efficient as possible, so it’s great to know that was appreciated.
Thank you as well for your feedback regarding DPD delivery. It’s always helpful for us to hear what works best for our customers.
We really appreciate your support and hope to see you again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
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