So glad I discovered Jeulia, beautiful jewellery at reasonable prices, all items purchased are very good quality. Service and delivery are good. This is my 5th purchase and it won't be my last. Xx
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Really nice jewellery and also customer service also good and helpful even though sometimes it takes then a while to get back to you. Delivery is a little slower than expected but it got here in the e... Mehr ansehen
Unternehmen hat geantwortet
This is an exact copy of another review, simply as I completely agree: Really easy to use website with good filtering tools to get exactly what you need. The only thing I would say is the extra cha... Mehr ansehen
Unternehmen hat geantwortet
Further to my previous 1 star review. My partner received an email offering a ridiculously small amount of store credit if we edited the review which I am not doing. Now we are not receiving any resp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Kontaktinformationen
Regent Street 207, W1B, London, Vereinigte Staaten
- jeulia.co.uk
3.7
Akzeptabel
577 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I’ve heard bad reviews regarding the…
I’ve heard bad reviews regarding the brand so let’s hope it’s not as bad as it seems
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for sharing your feedback.
We understand your concern after seeing some negative reviews. We keep working to improve our brand and services continuously.
We hope you will have a pleasant experience with us and look forward to serving you again.
Easy website could find the stones in…
Easy website could find the stones in was looking for
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your kind feedback! We are glad that our straightforward website helped you easily find the stone you wanted.
Your satisfaction is what we keep working for. We will continue to optimise our site to deliver a smooth shopping experience. Hope you love your finished jewellery, and we look forward to serving you again.
Engagement ring
This is my first time using this website, I’ve bought an engagement ring. The website was very easy to use and allowed plenty of payment options. I would 100% use it again.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your lovely review! We’re honoured that you chose our website for your engagement ring purchase on your first visit.
It’s wonderful to know you find our site user-friendly and appreciate the flexible payment options. We are delighted to hear you will shop with us again. Hope you love your engagement ring, and we look forward to serving you.
Amazing jewellery
Amazing jewellery, great quality which is why I’m a returning customer.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your wonderful review! We are thrilled that you love our fine craftsmanship and high-quality jewellery.
It means the world to us that you choose to shop with us again. Your trust is our biggest motivation. We will keep maintaining our quality standards. Hope you enjoy your new piece and we look forward to seeing you soon.
Brilliant had loads of choice and…
Brilliant had loads of choice and beautiful peices
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you so much for your lovely review! We are delighted that you love our wide selection and beautiful designs.
Your recognition is a great encouragement to our team. We keep striving to offer more exquisite jewellery pieces. Hope you will be happy with your order, and we look forward to welcoming you back anytime.
Easy to purchase fingers crossed ring…
Easy to purchase fingers crossed ring is as good as it looks online
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your great review! We are glad to hear that purchasing this ring was a smooth experience for you.
We sincerely hope the ring lives up to your expectations and matches the photos on our website. Please feel free to contact us if you have any questions after receiving it. We look forward to hearing your thoughts.
Awful customer service and return policy
Juelia's jewelry i cannot fault. I have 2 pieces already for both my engagement ring(However, the enamel isnt very robust) and my wedding ring. They are both beautiful pieces.
However, this company poses as a UK company but ships from Hong Kong(which it does state on its website, fair enough) but I ordered 2 wedding rings to see what I preferred. I no longer needed the 2nd one I ordered, tags all on, ready to return. To find out the return address is in America.
It takes multiple days to get response from their customer service team and mostly unhelpful, they kept pushing for an exchange rather than just refunding me my money. They continued after I expressed my frustration of having to pay £50 for shipping and customs fees to sent my item back to the US after they posed as a UK company.
I sent it back anyway, they recieved the item on the 11th of september, I emailed twice a week later for an update(16th and 18th) and only received reply on the 21st of september. My refund was processed for my £149 order, I lost £10 due to them taking away the shipping fee which they discounted originally (It does state on their website, but I do not agree with it).
Overall, if you want decent affordable jewellery, all 3 pieces i have ever got from here are lovely, the enamel isnt as robust as you would think, but I have also owned that piece for 4 years.
However, if you ever want to return an item, just suck it up and keep it. Customer services is absolutely awful, I lost £60 on my £149 order, due to shipping costs and extra fees. Its not worth it. This company really needs to stop posing as UK and be honest about the shipping fees for returning.
Unfortunately due to this turn of events, I dont think ill ever order from them again. I cant risk losing most of my money if I have an issue with my order.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
We’re sorry to hear about your frustrating return experience.
I have already contacted you via email regarding your concerns. We have seen a sharp rise in order volume recently which caused delayed replies, and we appreciate your understanding.
I sincerely want to work with you to resolve this matter. Please check your email and reply to us at your earliest convenience.
The selection of jewelry is incredible…
The selection of jewelry is incredible and it's suited to who my partner and I are.
However I thought this was a uk site as it said uk on the end and I've been hit with a separate vat bill.. and had I known this at the time I may have gone elsewhere
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your lovely comment about our jewelry selection.
We are sorry for the confusion caused by the .[co.uk](https://co.uk) domain and the unexpected VAT charge. We will improve and optimise the information displayed on our website to make it clearer for customers.
We hope to welcome you back again in the future.
Lots of different options to choose…
Lots of different options to choose from - huge variety of rings and necklaces the could satisfy every the most unique needs. I chose a very nice ring and a beautiful necklace for my wife for our 15 year anniversary. Thank you Julia 🙏
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for this lovely review and your warm support! We’re glad our wide selection helped you pick a beautiful ring and necklace for your 15th wedding anniversary.
Congratulations on your 15-year milestone! It means so much to us that our jewelry is part of this special moment. Hope your wife loves the gifts, and we look forward to serving you again.
Very happy to recomoned
great speeds and very helpfull
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your wonderful review and recommendation! We are thrilled to know our fast delivery and helpful service impressed you.
Your kind words greatly encourage our team. We will keep delivering reliable service for every customer. Hope you love your jewelry, and we look forward to serving you again soon.
Great service online
Great service online. Filled with discounts and free gifts. Looking forward to seeing the jewellery to see if it lives up the standard set
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your wonderful review! We’re glad our online service impressed you and that you enjoyed our discounts and free gifts. Our craftsmen carefully prepare every jewelry set to maintain consistent quality. We share your excitement and hope you will love the piece once it arrives. Feel free to contact us anytime, and we look forward to your update!
Website was easy to navigate
Website was easy to navigate , competitive prices and nice looking products .
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your kind review! We are glad to know that you find our website easy to navigate, our prices competitive and our products beautifully made. Your positive feedback encourages our whole team. We hope you enjoy your jewelry and look forward to welcoming you back for more stunning pieces soon.
First purchase.
The ease of ordering and just the amount of interesting items available.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you so much for your lovely review! We’re thrilled that you found our ordering process simple and enjoyed our wide, fun range of jewelry selections. We keep adding new designs to bring you an enjoyable shopping experience. Your kind words motivate our team. Hope you love your new piece, and we can’t wait for you to explore more amazing items with us!
excellent choice of items easy to order
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you so much for your kind review! We are delighted to hear that you enjoy our wide range of products and find the ordering process simple and convenient.
Your positive feedback means a lot to our team. We will keep working hard to maintain our service quality. Hope you love your jewelry and we look forward to your next visit.
The The Big Lie was the most yyy I have…
The The Big Lie was the most yyy I have seen on the show and it is a good movie
19. September 2026
Bewertung ohne vorherige Einladung
Terrible scammers — misleading website, hidden fees, faulty ring, and refusal to refund
I would give no starts if i could!!
My partner purchased a ring for me from Jeulia for around £1,600, and the experience has been extremely disappointing and misleading from start to finish.
The ring itself arrived with several workmanship faults: the Maisonette finish looked dull, the prongs were bulky and uneven, the centre stone had a glassy reflection rather than the depth shown in the photos, and the ring was scratchy and uncomfortable to wear on both sides.
Customer service refused a refund and repeatedly claimed the ring was “customised,” even though the only options available were size and whether to add the Maisonette upgrade. There was no metal choice, no colour choice, and no personalisation of any kind.
What makes this worse is the misleading checkout process. The website uses a .co.uk domain and displays GBP pricing, which gives the impression of a UK‑based retailer. However, after paying the £1,600, my partner received a separate email demanding £400 in import VAT and duty fees. This additional charge was not included on the original invoice, and when he logs into his Jeulia account, it appears as two separate transactions, which is extremely deceptive.
We have clearly outlined that under UK consumer law, when an item arrives faulty, the seller is required to provide a full refund upon return, regardless of their internal policy. Jeulia has refused to honour this and continues to avoid providing a lawful refund.
The entire experience has been misleading, deceptive, and far below the standard expected from a company presenting itself as UK‑based. If this is not resolved by the end of next week, we will be raising a dispute through the bank.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
We are truly sorry to hear about your frustrating experience. We sincerely want to resolve this matter for you.
Could you please share your order number with us so we can look into your case in detail?
We have seen a sharp rise in order volume recently, which may cause delayed replies, and we ask for your understanding.
We are looking forward to your reply. Thank you.
I did not receive yet… but the stocks…
I did not receive yet… but the stocks and the prices are quite impressive.
I look forward to commenting on the delivery services
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you very much for your positive comments on our inventory and pricing. We appreciate your support.
We are sorry that your parcel has not arrived yet. Our team will closely monitor your shipment. We hope you receive your item soon.
We look forward to your follow-up feedback on the delivery service once you get the package.
I highly recommend Jeulia.
I highly recommend Jeulia.
Fantastic range of beautiful jewellery.
This is my 4th purchase.
Smooth Transaction.
Extremely good discounts available.
Well packaged and good communication re updates on delivery.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you very much for your wonderful recommendation! We are absolutely delighted that you love our stunning jewellery pieces. It means so much to us that this is your fourth purchase with us.
We’re glad your transaction went smoothly and you enjoyed our great discounts, elegant packaging and timely shipping updates. Thank you for your continuous support. Hope to see you again soon!
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