So glad I discovered Jeulia, beautiful jewellery at reasonable prices, all items purchased are very good quality. Service and delivery are good. This is my 5th purchase and it won't be my last. Xx
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Really nice jewellery and also customer service also good and helpful even though sometimes it takes then a while to get back to you. Delivery is a little slower than expected but it got here in the e... Mehr ansehen
Unternehmen hat geantwortet
This is an exact copy of another review, simply as I completely agree: Really easy to use website with good filtering tools to get exactly what you need. The only thing I would say is the extra cha... Mehr ansehen
Unternehmen hat geantwortet
Further to my previous 1 star review. My partner received an email offering a ridiculously small amount of store credit if we edited the review which I am not doing. Now we are not receiving any resp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Kontaktinformationen
Regent Street 207, W1B, London, Vereinigte Staaten
- jeulia.co.uk
3.7
Akzeptabel
577 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent unique pieces …
Always beautifully made with the mossanite upgrade. Worth waiting for delivery. Easy ordering system.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your kind review! We are delighted that you love the fine craftsmanship of your upgraded moissanite piece and think it was worth the wait.
It is wonderful to hear that our ordering system worked smoothly for you. We hope this beautiful moissanite jewellery brings you plenty of joy. Thank you for your support, and we look forward to your next visit.
The site was easy to use do much choice…
The site was easy to use do much choice great value jewelery
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your fantastic review! We are delighted that you find our website user-friendly, with a wide variety of jewelry and great value for money. We always strive to offer beautiful, quality pieces at reasonable prices and keep our site easy to navigate. Your support inspires us. Hope you love your jewelry, and we welcome you back to shop again!
I have been shopping with Jeulia for a…
I have been shopping with Jeulia for a while now and every purchase i have made has been excellent the packaging is of great quality including the box that you get and a gift bag too ? Delivery is quick and I would highly recommend them, I will be buying more
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you so much for your amazing review! We are thrilled that you keep shopping with us and enjoy every great experience. It’s wonderful to know you love our premium packaging, including the gift box and bag, and our fast shipping.
We really appreciate your recommendation and loyalty. We cannot wait to serve you again for your next jewellery purchase.
Fast and easy to order just got to wait…
Fast and easy to order just got to wait for the item to arriv
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for your lovely review! We’re delighted that you found the ordering process quick and hassle-free. Our team will carefully prepare your item so you only need to wait for its arrival. It’s our goal to deliver a relaxing shopping experience. Your support means a lot to us. Hope you love your jewelry when it arrives, and we look forward to your next visit!
Great
Great but the voucher codes received by email did not seem to work.
13. September 2026
Bewertung ohne vorherige Einladung
Easy confortable and safe transaction
Easy confortable and safe transaction
12. September 2026
Bewertung ohne vorherige Einladung
I want to make a special gift to a…
I want to make a special gift to a beutifull girl & warm voice & this shop help me to do it 🤗
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you for this heartwarming review! We are so glad that we could help you find a special gift for that lovely lady with a warm voice.
It brings us great joy to be part of this sweet moment. We hope she will adore this thoughtful present and cherish it for a long time. Thank you for trusting Jeulia, and we look forward to serving you again.
Beautiful jewellery from a great company
haveused Jeulia a few times now and have always had a great experience. good delivery times, even with added engraving. jewellery is always top quality. my partner always loves her gifts. would highly recommend to anybody.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you so much for this amazing review and your continued trust in Jeulia! We’re thrilled that every shopping experience has been wonderful for you. It’s great to hear our fast shipping works well even with engraving. We keep strict quality control, and we’re overjoyed your partner loves the gifts. Thank you for recommending us, and we look forward to your next order!
Looks good just gotta see how long…
Looks good just gotta see how long it'll take to deliver
6. September 2026
Bewertung ohne vorherige Einladung
Been using this range for over 5 years
Been using this range for over 5 years, would highly recommend 👌
31. August 2026
Bewertung ohne vorherige Einladung
Fantastic
I purchased a Jeulia Bypass Ocean Wave Oval Blue Topaz ring in memory of my 30 year old daughter who passed away two months ago. Her favourite colour was blue and I fell in love with it as soon as I saw it. Had it engraved with 'Love you forever'. Communication from them was excellent. Emailed them and had a response the next day with lovely kind words. Ring arrived 7 days after ordering and it has exceeded my expectations. Excellent quality. It is so beautiful just like my daughter. I am so pleased with it. Highly recommend Jeulia.
If you look around the website, it clearly states they are based in Hong Kong. Doesn't bother me. I'm extremely happy
5. September 2026
Bewertung ohne vorherige Einladung
This is the best website to buy ring…
This is the best website to buy ring ever affordable price and good product and service I appreciate 😍😍
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you so much for this lovely review and your kind compliment! We’re overjoyed that you consider Jeulia the best site for rings, and love our affordable prices, great products and service. Your satisfaction is our top priority. Hope you adore your new ring. We truly appreciate your support and look forward to serving you again soon!
No response to my email .
I have ordered before with no issue ns liked what I had .
This time I haven’t even recieved an acknowledging reply to my email .
Jeulia , either send my order or return my money IMMEDIATELY. I WILL take this to the end of the line if you keep failing to respond .
This was ordered 3 weeks ago and you promised a four day Delivery time .
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
We’re very sorry that you did not receive a timely reply from our team, and we deeply regret the frustration this has brought you. We acknowledge your previous pleasant shopping experience with us and understand how upsetting this situation is.
There has been a sharp increase in our recent order volume, leading to slower‑than‑expected email responses, please accept our apologies.
Could you please share your order number with us? Once we receive this information, we will immediately verify your order, check delivery progress and address your request without delay.
We look forward to your reply.
Fantastic site
Very easy to select options and to order free gift as well very nice site to use recommended super to deal with very excited waiting for my order
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you so much for your great review! We’re thrilled that you found it easy to select options and add free gifts, and enjoyed your shopping experience on our website. Your recommendation means a lot to us. We hope you will love your order once it arrives. We are looking forward to serving you again soon.
Pretending to be in the UK
Firstly, hiding behind a .CO.UK website address when they are based in Hong Kong is suggesting they could be UK based and covered by UK law. They aren't & don't!
Peridot green can be almost white apparently, and if you have any engraving, a return could cost you 35%.
My experience was of poor quality and of course using their small print to absolve of any responsibility.
Lesson learned - buy in the UK!
Update 16/9/26 - Jeulia emailed after the above review, offering full refund but returning the item to a US address. The postal cost then Chumps tariff puts you off returning unless you have a serious defect of course. The original country is China with no import duty so, I can only assume knowing the US tariff will put people off returning especially if you have a customised item with 35% charge on top.
As said - BUY IN THE UK!
Update 4/10/26 - Jeulia have emailed offering 50% if I changed my review. I responded with suggesting a UK returns office would greatly reduce postage & tariff cost and I would forgo the refund and when a UK return is open would update this review, they said that it would take over a year (or rather we won't be doing that). I responded with when can customers return to Hong Kong, they ignored that and said I can still return to the US.
As stated - BUY IN THE UK!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
We are truly sorry to hear about your disappointing experience with your order, and we take your feedback very seriously.
We have already reached out to you via email to look further into your concerns regarding the item quality, engraving‑related return terms and other issues you mentioned. Please accept our sincere apologies for any delayed responses caused by the recent high volume of orders.
We genuinely hope to resolve this matter for you. Kindly check your inbox and reply to our email so we can discuss your case in detail and find a proper solution together.
Looking forward to your message.
Import fees on top of nearly a month to ship!
Ordered 2 beautiful rings on the 5th August expecting delivery by the 16th, my friends birthday. Nothing. It had not even been shipped by that point. Contacted them to be told that it would be dispatched soon and apologies. I was offered a 10% refund. I accepted that but it has not been honoured. I finally got an email to say it has been dispatched a week ago.
Today I have received notification from the delivery company that I have to pay £55 in import fees before I can have the rings! Disgusted. This has never been mentioned before. I have bought lots of things from abroad and never encountered this! I now want a full refund and will not be paying the fees.
Overall, customer service have been slow to respond, have not taken accountability or followed through on their promises. Avoid at all costs!
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
We are extremely sorry for the terrible experience with your two‑ring order, including the delayed shipment, unfulfilled 10% refund offer and the unexpected import fees that ruined your plan for your friend’s birthday. We fully understand your frustration.
We have reached out to you via email to discuss solutions for your case. Please accept our apologies for our delayed responses, which are due to a recent surge in order volume. We truly want to resolve this issue for you.
Please kindly check your inbox as well as your spam or junk folder for our message. We hope we can work this out together over email.
Excellent quality and service
Easy to order. Good quality. Always willing to help
31. August 2026
Bewertung ohne vorherige Einladung
Nightmare courier fees
Rings still not received as courier UPS want ££64.67 in unpaid fees, website states free shipping on £119 and we spent £236 and the receipt states -£30 shipping costs. I will update as ive raised an issue so will wait on the outcome, we get married in under 4 weeks and the rings were perfect and just what we wanted
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jeulia UK
Thank you so much for this wonderful feedback regarding your wedding rings! We are absolutely thrilled to know you love our wide selection of beautiful rings and that you are expecting your unique wedding bands to be admired by your friends and family.
It brings us great joy that our delivery flexibility, including choosing your preferred delivery address, standard and express shipping alternatives, gift‑wrapping service and diverse reliable payment options, has contributed to your smooth and pleasant shopping journey.
We put great effort into designing varied styles and practical shopping features to help every customer find their ideal pieces. We sincerely hope your wedding rings exceed all your expectations when they arrive. Wish you a beautiful and memorable wedding!
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