I bought the bundle, elite, face, and neck/chest but have not used them long enough to assess how well they work. One opportunity I’ve observed is that the organization doesn’t know what I’ve alrea... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ease in navigating the website and placing the order. Promptness in receiving the product, received earlier than stated. Reached out as I need larger cushions as the helmet is slightly too big, waitin... Mehr ansehen
Unternehmen hat geantwortet
I purchased 3 different products from irestore site. Other than products being really on the very expensive side in general my experiences were good. Ordering is easy, shipping is smooth, products are... Mehr ansehen
Unternehmen hat geantwortet
I ordered the iRestore Elite to be delivered in Canada, as I live in Spain, while I was visiting the country. I did everything I was supposed to do: I placed the order within the delivery timef... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Haarpflegeprodukte
- Haarersatz-Service
- Laden für Gesundheits- und Kosmetikprodukte
- Medizintechnikhersteller
Vom Unternehmen geschrieben
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
The Most Trusted Laser Device Brand
Vom Unternehmen geschrieben
- FDA-Cleared Technology and Dermatologist-Recommended
- Join our 500,000+ confident customers who’ve seen incredible results with iRESTORE.
Industry Leading Money-Back Guarantee
Purchase with confidence
We stand by the effectiveness of our products, offering an industry-leading guarantee:
Our advanced laser devices for hair growth come with a 12-month money-back guarantee. This extended guarantee ensures you have time to achieve real, visible results.
For our skin care devices, we offer an unmatched 100-day money-back guarantee—so you can confidently experience visibly firmer, younger-looking skin.
If you're not completely satisfied, you can return the device within the guarantee period for a refund.
Kontaktinformationen
16811 Knott Ave, 90638, La Mirada, Vereinigte Staaten
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
Meet the iRESTORE Elite
3.6
Akzeptabel
1131 Bewertungen
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
iRestore Professional helmet
Your website mentioned that I would be receiving my product at a certain date in December (can't recall right now). This was purchased to hopefully make it by Christmas, which it didn't. Your website should at least say something about that. Second, my product did not arrive on the date you all specified. The tracking number was still showing waiting for product. I had to call in to ask your customer rep to notify the shipping crew about my product. Within a 2 days, the tracking actually showed a real timeline.
6. Januar 2026
Antwort von iRESTORE
Hi Daniel,
We sincerely apologize for the delay and the confusion with your order tracking. We understand how disappointing it must have been, especially with the expectation of receiving it by Christmas.
Our team will be reaching out to you directly to address this issue and make things right. Thank you for your patience and for bringing this to our attention.
Great so far!
Quick shipping, SUPER easy to use the LED mask, I’m already seeing improvement.. so glad I splurged!
11. Oktober 2025
Antwort von iRESTORE
Hi Ashley,
Thank you for your feedback! We’re so glad to hear that the mask was easy to use and that you’re already noticing improvement. We really appreciate your support and are happy you decided to try the Illumina Face Mask.
Looking forward to hearing positive updates in the coming weeks!
Terrible Communication
Terrible. No shipping or order updates. Took 3 days to get an answer from me finally emailing CS. Then another vague answer and another 3 days. I received an answer the day of delivery but had already received a UPS update before CS.
6. Januar 2026
Antwort von iRESTORE
Hi Cynthia,
We sincerely apologize for the lack of timely updates and the frustration this caused. This is not the experience we want for our customers. Our customer service team is reaching out to you directly to address your concerns, provide clarity, and make things right.
Thank you for bringing this to our attention, and we truly appreciate your patience.
I had a laser cap for several years but…
I had a laser cap for several years but it stopped working. My hair loss started to increase so I decided to purchase another. Within a couple of weeks my hair loss diminished. I noted there was less hair in my brush. I did upgrade to the next model so I’ll be curious to see how my hair is doing in six months.
21. Januar 2026
Antwort von iRESTORE
Hi Veronica,
Thanks for sharing your experience! It’s great to hear that your hair loss has already started to decrease and that you’re seeing results. We really appreciate your trust in iRESTORE and look forward to seeing how things progress with your upgraded Pro model over the next few months.
I had a problem with a shipment and…
I had a problem with a shipment and they were helpful with resolving it.
19. Januar 2026
Antwort von iRESTORE
Hi Curtis,
We're delighted to know that the shipping issue was resolved right away.
Thanks for your understanding, and wishing you all the best!
Excellent product!!
The best product that I have ever seen! And the company are the best !!! Thank you ! 100% recommend!
22. Januar 2026
Antwort von iRESTORE
Hi Norman,
Thank you so much for your kind feedback and for recommending our products! It truly means a lot to us. If there’s ever anything else we can assist you with, just let us know, and we’ll be happy to help.
I asked for a refund due to an extra…
I asked for a refund due to an extra $200 In Tarifs. I have yet to see that return I’ve also sent emails with staff. I’ve notified DHL.
I will be contacting my bank under dispute
15. Januar 2026
Antwort von iRESTORE
Hi Lena,
We sincerely apologize for the frustration this has caused. Please know that your refund is now being actively handled and prioritized by our team. We are reviewing the tariff-related charge and your previous correspondence and will reach out directly to provide an update and next steps.
We appreciate your patience and the opportunity to resolve this for you as quickly as possible.
This is my first time and I am very…disappointed
This is my first time and I am very disappointed to learn that my hair will shed when I use it. I wouldve never purchased this knowing that. Also, extremely hard to return
19. Januar 2026
Antwort von iRESTORE
HI Nikki,
We’re sorry to hear about your disappointment and understand how concerning it can be to learn about the shedding phase for the first time. Temporary shedding is an expected part of the hair growth cycle when starting treatment, as older hairs make way for new growth. This is often a sign the treatment is working.
Regarding returns, we do follow a specific return policy to ensure fairness and consistency for all customers. Our customer support team is always available to walk you through the process and answer any questions you may have. We appreciate your feedback and the opportunity to clarify these concerns.
I’ve been waiting on a refund for over…
I’ve been waiting on a refund for over a month.
10. Januar 2026
Antwort von iRESTORE
Hi Marline,
We sincerely apologize for the delay and understand how frustrating it is to wait this long for a refund. Please know that your refund is being handled as a priority, and our team is actively working to complete the process as quickly as possible.
We appreciate your patience and thank you for giving us the opportunity to resolve this.
The shedding has significantly…
The shedding has significantly decreased and it's been about a month. Hallelujah!
4. Januar 2026
Antwort von iRESTORE
Hi Yocelin,
That’s wonderful to hear! We’re so glad the shedding has significantly decreased, and we appreciate you sharing your progress. We look forward to seeing your continued results and are excited for what’s ahead!
Great job Thank you!
9. Januar 2026
Antwort von iRESTORE
Thanks for the feedback and wishing you all the best!
WARNING--Battery NOT included--A way to extract more money from you
I just got the device, so I'm not sure how it will eventually work. However, I am totally disgusted by the fact that this expensive device does not include a battery! You can get one, of course, but only if you are willing to shell out even more money after the couple of thousand dollars you already spent. It is unconscionable that the company wants to nickel and dime you after spending this much money on their product. Their excuse?--Not everyone wants a battery--they would rather be plugged in. Where is their proof of this? Do they really think more people would rather be tethered to one spot rather than being able to move around freely. How much more convenient it would be to be able to move around and do a chore while wearing the device. It would also mean that you are more likely to consistently use the device.
But maybe they don't really care about that after they got your money.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Deb,
We’re truly sorry for the frustration this has caused and appreciate you sharing your honest feedback. We understand how disappointing it can feel, especially after making a significant investment.
Your concerns about the battery option and overall convenience are completely valid, and we’ll be sure to pass this feedback along to our product team for review. Thank you for taking the time to share your experience.
Antwort von iRESTORE
Hi Edward,
Thank you for your patience! We’re happy to let you know that your order is currently in transit and on its way to you. You should see tracking updates as it moves along.
We truly appreciate you waiting, and we’re excited for you to receive it soon!
Im loving it so far!
I was really skeptical about buying this at first and honestly didn’t think I could justify the price. After a lot of research and going back and forth, I finally decided to give the iRestore face mask a shot.
So far, I’m glad I did. The mask is comfortable, easy to use, and simple to work into my routine. The biggest thing I’ve noticed is that consistency really does matter. Using it regularly along with a basic skincare routine has helped improve my overall skin tone and texture. My skin just looks healthier.
This isn’t something that works overnight, but if you actually stick with it and stay consistent, you will see results. For me, it’s been worth the investment, and I’d recommend it to anyone who’s on the fence but willing to commit to using it regularly.
3. Januar 2026
Antwort von iRESTORE
Hi Nathaniel,
We’re glad to hear that the Illumina Face Mask has been a positive addition to your routine and that you’re seeing improvements in your skin’s tone and texture. You’re absolutely right: consistency is key, and it’s great to hear that sticking with it has paid off for you.
Your feedback truly means a lot to us, and we wish you all the best!
Had a problem with the unit immediately…
Had a problem with the unit immediately upon arrival. Contacted them and it was come immediately corrected. I have no issues with this company. They take care of their business. Have not had the unit long enough to develop a firm opinion yet but feel good about it.
16. Januar 2026
Antwort von iRESTORE
Hi Ray,
Thank you for sharing your experience! We’re glad to hear that the issue was resolved quickly and that our team was able to assist you right away.
We truly appreciate your kind words and your confidence in our company. We hope you continue to have a great experience with your device, and we look forward to hearing more about your results in the coming weeks!
The battery only allows for a few uses
The battery only allows for a few uses. I like the mask but so tired of charging it constantly, which only lasts for about 3-4 uses.
20. Januar 2026
Antwort von iRESTORE
Hi Wen,
Thank you for sharing your feedback. We truly appreciate it. We’re glad to hear that you like the mask, and we understand how frustrating it can be to have to charge it frequently.
Your input is very valuable, and we will share it with our technical team as we continue improving. Thank you for helping us make our products better!
The fulfillment process with IRestore…
The fulfillment process with IRestore needs improvement. It took two weeks to get the original order. It was not complete. It took a full day of waiting to see if they would send the missing product. It took another two weeks to receive the missing product. For the prices paid for the product, using the slowest shipping methods are unacceptable.
20. Januar 2026
Antwort von iRESTORE
Hi Sharon,
We’re very sorry for the delays and the inconvenience this caused. This is not the level of service we aim to provide, especially given the investment you’ve made in our products. We completely understand how frustrating it is to wait, receive an incomplete order, and then experience further delays.
Our team will be reaching out to you directly to make things right and ensure your concerns are properly addressed. Your feedback has also been shared internally so we can improve our fulfillment and shipping processes moving forward.
Thank you for your patience, and we sincerely apologize for the inconvenience.
Antwort von iRESTORE
HI Linda,
We’re truly sorry for the frustration this has caused. We did respond right away; however, it appears there may be a technical issue delivering emails to your specific email provider.
We understand how this can feel like no response on your end, and we sincerely apologize for the inconvenience. Our team will reach out via alternative channels to ensure we connect with you and resolve this as quickly as possible.
Cancel means cancel order.
Where to start. Ordered on 12/24. Called to Cancel on 1/12/26, because it did not ship. Ordered on Amazon, it arrives in 2 days. Notified on 1/15/26 of shipping tracking number. Arrives 1/28/26. Had to make two calls to return it with a prepaid shipping order.
15. Januar 2026
Antwort von iRESTORE
Hi Curtis,
We sincerely apologize for the delay and for the frustration this caused. Due to the high volume of orders during the holiday season, some shipments were unfortunately delayed beyond our usual timelines. We completely understand your disappointment, especially when compared to faster fulfillment options like Amazon.
We’re also sorry for the inconvenience of having to make multiple calls to arrange the return. That’s certainly not the experience we want for our customers. Our team is reviewing this internally so we can improve our processes and prevent this from happening in the future.
Thanks for your patience and understanding.
When you advertise a delivery date
When you advertise a delivery date, that should be the timeframe in which your product is delivered. If you were not prepared for the influx of orders then you are not in tune with your product or your consumers.
1. Januar 2026
Antwort von iRESTORE
Hi Shawn,
We sincerely apologize for the inconvenience, and we truly appreciate you sharing your feedback. Our team will be reaching out to you directly via email to address your concerns and work toward a resolution as quickly as possible.
Thank you for your patience and understanding. We’re committed to making this right.
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