House Sales Direct  Bewertungen 

I am selling my property in Livingston, Scotland and also looking forward to buying another property.
I noticed a suitable property that would fit my needs at No 2.Ramsey Crescent, Dalkeith, Edinburgh.
Since I was anxious to view this property to see if it was as advertised I called House Sales Direct and spoke to Ms. Sandy Kowalsk.
She was very polite and professional.
She explicitly explained to me that I would not be permitted to view the said property until I had an offer on my property.
I had no choice but to accept what she said and I informed her that I would contact her after I had an offer on my house.
The main point here is that although she had to say NO she said it in the most polite way. She even offered to forward me the 'home report' of the said property so that I could study the home report in advance of my future viewing after I received an offer on my present property.
She promptly forwarded me the home report.
I was highly impressed with her kindness and professionalism, despite having to say no.
I am very sure that House Sales Direct is fortunate to have an employee like Sandy. She is certainly an asset to their company.

Sandy Kowalsk

I am pleased with how things went while buying our house through house sales direct. Communication could have been a little better as we wasn't updated very often with what was happening but as we were coming to the end of completion Simon boden was helpful.

So far so good! Spoke to sandy on the phone who was extremely helpful with setting up a viewing for me (which I am viewing today). She was very polite and helpful and arranged the viewing with no issues and told us that it would be a self viewing and we'd let ourselves in.
Have seen some dodgy reviews on here but I certainly can't fault at this early stage

If I could give 0 stars I absolutely would.
We approached we buy any house after looking for a quick and fuss free sale to purchase a property we’ve wanted for years. We were given an estimate of £180k, and told sadly they couldn’t buy that off us for that amount but their sales team could help.
Their sales team was in fact House Sales Direct.
I spoke to the sales team, where I spoke to a salesman;who I am not allowed name, tried to lower the estimate and haggle a price. We refused to haggle as we had already agreed with We Buy Any House that we needed a walk away of £170k after fees etc. We signed a contract agreeing to this. This sales team did everything they could to undermine their colleagues at we buy any house and lower the quote.
After several days of this haggling attempt and a series of calls from ‘interested property developers’ (who we did not knowingly agree to share any details with, we decided to cancel our agreement with both we buy any house and house sales direct within the 14 day cancellation period. This cancellation period is clearly mentioned on the contract, no ifs, no buts.

We spoke to we buy any house who claimed to understand our reasons for cancelling and were appalled by our treatment by house sales direct, we were passed to the same salesmen; who we can’t name, to cancel who said that it was ok to cancel but we’d need to speak to his manager to authorise the cancellation. We were passed to a manager; who funnily enough we’re also not allowed to name, who as charming as she seemed, after listening to our reasons tried to end the conversation with “you can cancel with no fees but we’ll put a 6 month hold on your home so you can’t sell it”. I was shocked and asked her what on earth she meant. She said because we were exempt from fees because we were cancelling within 14 days but not exempt from a previously unmentioned hold on our home. This company knew we were desperate for a quick sale and then put a hold on our house!
We tried to fight her on this and stated the contract doesn’t mention this at all and we didn’t sign to agree with that. She was resolute and refused to budge. We were then forced to stay with them, knowing we’d lose our onward property if we didn’t sell within a few months.
The same salesman, was in charge of our sale, getting buyers etc. Although pleasant to speak to and always polite he was useless. Buyers didn’t show up at their allotted time and some buyers turned up without us being made aware. One buyer in particular demanded he have our appliances and furniture, as he was told we were desperate to sell by the salesman and he could try to haggle with us. He then later turned up late at night to show his wife the house who also made demands for our personal property! We reported this and shock horror nothing was done or addressed.
I raised complaint after complaint.
We were passed to completions twice after our buyer’s buyer fell through- no one told us, and then house sales direct deliberately withheld the fact our buyers second buyer dropped out too! No one told us. We found out via our solicitors! We were initially told we’d complete in November. We completed days ago – March!
This whole process that was meant to be quick and fuss free took nearly 8 months. 8 months of us chasing everyone.
A completion staff member talked a good game but clearly in the end we weren’t a priority to him, after he continuously left us out of the loop, failed to return phone calls, or emails and just seemed unbothered by our situation. A better completion colleague- female, who we can’t name, jumped in last minute but all too late to be effective. She would have really helped us had she been our agent.

January 2025- a manager who we aren’t allowed to name, contacted me via email addressing my complaints, apologised and removed the hold on our house and said if we wanted to cancel our contract with them we’d just pay the £750 agency fee. Clearly she knew her team had behaved illegally and unethically! However, we were told by completions that we were “days away from completion” so it made no sense to cancel the contract and delay the process further- even though we were beyond done with this company.
We managed to persuade the owner of our onward property to wait for us- which they kindly did. 8 months of waiting.

It still didn’t complete until March, so we could have cancelled the contract, paid the £750 and sold our house privately to our buyer and pocketed the £8k extra.

That’s right, house sales direct sold our house for £178k, giving us £170k. They made £8k profit from us after doing the absolute bare minimum for 8 months. It is abhorrent that this company are able to secure this profit through no work or effort of their own.
Avoid this company like the plague. They are not fast. They are not fuss free. They are awful.
HSD- asked us to remove all names of staff involved

I have literally never dealt with such an awful company. The response to calls is appalling. I handed over 6k deposit and a non refundable fee. I called daily and left messages for people to get back to me. The frustration is unbearable. Incompetent is an understatement. They want you to complete within 8 weeks. 3 weeks in and promises to get back to me to let me know what’s going on, it took Connie 24 hours to discover the vendor had pulled out. Simon is useless and Jane the manager, you should be ashamed of yourself . She gave me her word she would get back to me and never did . She would never returned my calls and did nothing to help. Then said I couldn’t have my fee back ? After checking my contract I discovered I can and I am hoping that after waiting a further 2 weeks it will be returned along with my deposit.
I’d say unless Connie is your contact steer clear she’s holding that company together

From an online valuation of £350000, within seven days, reduced to £250000!,
They are looking for desperate sellers