Homelet's online portal is currently not available so I phoned their customer service number. So pleased I did because I found out that I had two landlord insurance policies on the same property th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I honestly cannot praise Rachel highly enough. From start to finish, she has been great. Rachel was a pleasure to deal with. Very helpful, incredibly polite, professional and approachable. S... Mehr ansehen
Rachel Harvey did a good job today, had a nice experience with her setting up my policy with good explanation from options to payment plan it was a good call to set up my policy. Thank you
Connor Smith was very patient, clear and polite. I found the reading of the conditions in the insurance agreement difficult but not his fault as my hearingc is not of the best. Being able to have a co... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Kontaktinformationen
Vereinigtes Königreich
- customer.experience@homelet.co.uk
- homelet.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Wanted to setup liability insurance
Wanted to setup liability insurance, very quick and easy. All options were offered and discussed.
Tom was super helpful and quick to work…
Tom was super helpful and quick to work with in sorting out my insurance
As always great service from Homelet
As always great service from Homelet, been using them.for years.
Rachel Harvey provided a friendly and efficient response to my enquiry. Very Happy.
I was very pleased with the Thomas…
I was very pleased with the Thomas Kempson dealt with setting up my Tenancy Insurance cover. I understood everything that was helping me to make the right choice. Explaining everything I needed to know for peace of mind. I was more than happy and the friendly approach went a long way in making my choices. Thank you for you Help and guidance.
Thomas Kempson was very thorough and…
Thomas Kempson was very thorough and explained everything perfectly well and helped me to understand from start to finish.He was very polite and knowledgeable about the options he was offering us and I appreciate his help and guidance he gave to us.
Excellent and personable service from…
Excellent and personable service from HomeLet. I spoke with Valentin Valeanu who made renewal very straightforward.
Thanks a lot
Michael Brennan was the best and really…
Michael Brennan was the best and really explained and helped me throughout the entire process. HomeLet themselves are really supportive, so glad my housing agency works through them.
Great service
Rachel Harvey was great to deal with and very efficient
Great experience with homelet
Great experience with homelet. Made very easy by Michael Brennan.
Very helpful.
Adam Key was very helpful and very…
Adam Key was very helpful and very friendly! He explained everything to me and got me set up right away
Great service today from Homelet
Great service today from Homelet and Nathan went through all my options and ways to pay. Whilst also talking gardens and broadband stuff!
Ashanti was very friendly and upbeat
Ashanti was very friendly and upbeat, very pleasant experience.
Just renewed by policy
Just renewed by policy with Valentin Valeanu and he was so helpfu, friendly and explained everything really clearly. Thank you Valentin! An asset to homelet!
Rachel Harvey was clear and concise…
Rachel Harvey was clear and concise about the renewal of the policy. The payment was organised quickly.
Rachael Harvey was most helpfull in every way thankyou
Rachael Harvey was most helpfull in every way ,could not have been more help
Easy Renewal
I found Rachel Harvey to be polite and helpful. She made renewing my policy very easy.
I’m going through a tenancy application…
I’m going through a tenancy application and had a wonderful phone call today with Shirazul Hoque. He was extremely professional, very clear, repeated everything he was explaining when my signal dipped without any fuss. Thank you for great customer service Shirazul!
Good conversation with Ashanti Reid
I had a very good conversation with Ashanti Reid, she explained into details on the insurance cover for the property I am about to rent and answered my questions very well.
Incompetent
The worst communicating and most incompetent company of any kind I have ever had to deal with.
Acting as a guarantor for a friend, i only found out information was outstanding through her after chinese whispers made its way from all the other parties
i had made several contacts through the portal and no response
eventually we contacted through whatsapp, they requested further proof of ID (2 forms were already provided) i asked if a Drivers Licence would suffice and they suggested i should send it over - only to be told it would require further review (so much for minimising data collection) They then told me the real reason was they couldnt identify me in a credit check, so i sent over a redacted bank statement as well.
Later it was found that they did not need the Drivers Licence or the bank statement because they had inserted the wrong details when performing the credit check and my previous details would have been suffice.
To top if off in between this i recieved cheek from the support team on whatsapp until after they realised their mistake.
As others have stated, i have no idea what the good reviews are on here. As a guarantor this is the worst a company could possibly be.

Antwort von HomeLet
Adam Key provided a very friendly and…
Adam Key provided a very friendly and helpful experience
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