Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me comple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Who would know changing from a sole trader to a Ltd company could create such a headache but thank you to Julia and Laurie they were lovely to deal with and made sure the process was as smooth as po... Mehr ansehen
Unternehmen hat geantwortet
FANTASTIC CUSTOMER SERVICE.!! Abbie was amazing in my recent experience with Hetas. It was surrounding a complex adjustment to an existing registration and I’d spoken to a couple of other peopl... Mehr ansehen
Unternehmen hat geantwortet
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Zertifizierungsstelle
- Verband, Verein oder Organisation
- Schornsteinservice
- Kessel- und Heizungstechnik
- Non-Profit-Organisation
Vom Unternehmen geschrieben
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Kontaktinformationen
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Vereinigtes Königreich
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4.8
Hervorragend
752 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great Customer Service
My query was answered promptly within less than 24 hours. Where I sought clarification it was provided quickly and for my benefit in layman’s terms. I was even offered advice on how to tackle my predicament.
29. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Stephanie. It's great to hear that your query was answered promptly! Please do get in touch again if you have any further queries, we'll be happy to help!
A brilliant company
I made one phone call which was answered within 10 seconds to request a Hetas Certificate and the young lady, who was so very friendly and helpful said she would email one to me. it came within 3 or 4 minutes!
What an incredible company and what brilliant service.
Well done and thank you
29. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Mike. It's great to hear that our team were very friendly and helpful! Please do get in touch again if you have any further queries, we'll be happy to help!
Fantastic customer service
I recently completed the HETAS H011 Sweep & Service course and thought it was fantastic. I called HETAS regarding a query on my application and they were very helpful. They quickly put me onto the relevant department who were more than happy to help, and again very polite and professional. I was sent some further documentation via emails regarding my application, and once sent over I was again quickly responded back with confirmation and clear instruction on what would happen next and that someone will be in touch again very soon to finalise my application.
The service I received from start to finish is very good and would recommend them the anyone who is interested in becoming HETAS registered.
28. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Blaze Chimney Sweep. It's great to hear that you found our HETAS H011 Sweep & Service course was fantastic and that our team were so helpful! Please do get in touch again if you have any further queries, we'll be happy to help!
Very helpful and friendly!
Had a recent couple of phone conversations with Elliott organising some paperwork and documents and he has made the whole process a breeze. Would highly recommend!
27. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Jordan. It's great to hear Elliott was able to make the whole process a breeze! Please do get in touch again if you have any further queries, we'll be happy to help!
Speedy actions
22. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Emma. We're pleased to hear you received speedy customer service. Please do get in touch again if we can assist you further, we'll be happy to help!
Very prompt and helpful service.
Very prompt and helpful service.
17. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Mike. We're pleased to hear you received prompt and helpful customer service. Please do get in touch again if we can assist you further, we'll be happy to help.
Friendly & helpful
Julia was very Friendly & helpful! she guided me through all the steps necessary to complete my new registration making it easier for me.. 5 star customer service thank you
17. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Duarte. We're pleased to hear you received 5 star customer service from Julia. Please do get in touch again if we can assist you further, we'll be happy to help.
Excellent support
I had a query related to a log burner in a house yet to be purchased and Jay went out of his way to help, answering quickly and finding the time to call, a massive help
16. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Mike. We're really pleased to hear Jay was a massive help! Please don't hesitate to get in touch again if we can assist you any further, Jay and the team will be happy to help.
Tracey Henson and her team were…
Tracey Henson and her team were brilliant in supporting us through, and successfully overseeing the remedy of a subpar install!
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Mark. We're pleased to hear that Tracy was so supportive! Please do get in touch again if we can help you out further, the team will be happy to help.
Lyn is very helpful
Lyn was, and always is, very helpful. Never have any problems when contacting lyn
15. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Laura. We're pleased to hear that Lyn was so helpful! Please do get back in touch again if we can help you out any further!
Absolutely & probably the best customer…
Absolutely & probably the best customer service phone call with one of THE nicest people ever Tracy. Your a credit to the workforce. Brilliant service, Tracy your a credit to Hetas. Thank You. Dave. AKA LEGLESS.
15. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, David/ Legless. We're glad we could provide you with the best customer service call! It's great to hear that Tracy was so helpful and friendly. Please don't hesitate to get in touch again if there's anything further we can help you with. Tracy and the team are more than happy to help.
very quick advice
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Jennifer. We're pleased to hear that we were quick with our advice! Please do get back in touch again if we can help you out any further!
Lyn was very officiant and helpful
Lyn was very officiant and helpful
8. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Bruce. We're pleased to hear Lyn was helpful while assisting you. Please do get back in touch again if we can help you out any further!
Execllent service
I contacted HETAS with a query and Jay was incredibly helpful and quick to respond, pointing me in the right direction and giving all the information needed. Thank you!
8. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Natalie. It's great to hear Jay was very helpful and quick in assisting you. Please do get in touch again if you have any further queries, we'll be happy to help!
I deal with HETAS all the time and…
I deal with HETAS all the time and today when an error was made, Jay dealt with it quickly and the problem is now solved.
Lovely experience.
8. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Jane. We're pleased to hear that Jay resolved the error quickly. Please do get in touch again if we can help you out further, the team will be happy to help.
Jay was brilliant
Jay was brilliant. He was so polite and helpful and dealt with our certificate in prompt and efficient manner. Thank you so much.
8. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Nesta. It's great to hear that Jay was helpfull and efficient! Please do get in touch again if you have any further questions, we'll be happy to help.
Jay was great...
Jay was great. Really quick to respond to messages and very helpful! thank you!
7. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Mark. It's great to hear that Jay quickly responded to your messages! Please do get in touch again if you have any further questions, we'll be happy to help.
Jay was brilliant-responded to my…
Jay was brilliant-responded to my enquiry and resolved my issue within minutes!
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Dianne. We're pleased to hear that Jay resolved your enquiry quickly. Please do get in touch again if we can help you out further, the team will be happy to help.
Jay was so quick and helpful with my…
Jay was so quick and helpful with my query! 10/10 service thank you!
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Han. We're so pleased to hear you received 10/10 service from Jay! Please do get in touch again if we can assist you further, we'll be happy to help.
Jay assisted me by answering my query…
Jay assisted me by answering my query regarding my multi fuel stove, and giving me useful information. Thank you
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Trish. We're pleased to hear that Jay provided you with useful information in regard to your query. Please do get in touch again if we can help you out further, we'll be happy to help.
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