Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me comple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Who would know changing from a sole trader to a Ltd company could create such a headache but thank you to Julia and Laurie they were lovely to deal with and made sure the process was as smooth as po... Mehr ansehen
Unternehmen hat geantwortet
FANTASTIC CUSTOMER SERVICE.!! Abbie was amazing in my recent experience with Hetas. It was surrounding a complex adjustment to an existing registration and I’d spoken to a couple of other peopl... Mehr ansehen
Unternehmen hat geantwortet
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Zertifizierungsstelle
- Verband, Verein oder Organisation
- Schornsteinservice
- Kessel- und Heizungstechnik
- Non-Profit-Organisation
Vom Unternehmen geschrieben
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Kontaktinformationen
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Vereinigtes Königreich
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4.8
Hervorragend
752 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Julia made the process easy to perform
Julia made the process easy to perform. And everything was done well and thorough.
11. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Colin. We're pleased to hear that Julia made the process easy for you. Please do get in touch again if we can assist you further, we'll be happy to help.
Huge thanks to Julia and the team for…
Huge thanks to Julia and the team for making the whole process simple and easy
Many thanks
Ian Puddick
Leakbusters Limited T/as London Boiler Company
11. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Ian. We're pleased to hear that Julia and the team made the registration process easy for you. Please do get in touch again if we can assist you any further, we'll be happy to help.
I must thank the whole HETAS team for…
I must thank the whole HETAS team for their help and patience. Especially Julia who was very helpful with registration and Billie who helped me in the final stage. I did not wait long for answers to any of my emails. I highly recommend
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS. It's great to hear that Julia, Billie and our team were very helpful whilst assisting with the registration process. Please do get in touch again if you have any further questions, we'll be happy to help.
Compliments all round
I must compliment the HETAS staff for their efficiency, patience and prompt service during a recent dispute with an installer. They were clear about what they could or could not do, but firm with the company about meeting their obligations. It was resolved eventually after an inspector came and viewed the issue, writing a clear and honest account. Thank you to all HETAS staff.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Neil. It's great to hear that our team were efficient, prompt and clear whilst supporting you with your issue. We've passed your feedback onto the team directly. Please don't hesitate to get in touch again if we can help you out any further.
Really helpful
Breeze was amazing, so kind and helpful. A real credit to your organisation.
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Linda. We're pleased to hear that Breeze was helpful while assisting you. Please do get in touch again if we can help you out any further, the team will be happy to help.
Hetas Application Team
Had a number of calls with Julia who was most helpful and polite making the whole process extremely easy.
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Mark. We're so pleased to hear that Julia was helpful and polite whilst assisting you. Please do get in touch again if we can help you out any further.
Very helpful staff and useful website…
Very helpful staff and useful website and service, much appreciated.
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Simon. We're pleased to hear that our team were very helpful to you. Please do get in touch again if we can help you out any further.
Excellent service
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Thomas. We're pleased to hear you received excellent service from our team. Please do get in touch again if we can help you out any further.
Abbie
I spoke with Abbie today who explained things to me and helped me sort out some mislayed records. Polite, professional and a pleasure to talk to.
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Andrew. We're pleased to hear that Abbie was polite and professional whilst assisting you. Please do get in touch again if we can help you out any further.
Amazing support when changing my…
Amazing support when changing my company name . Swift service and great advice . Always recommend hetas
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Neil. We're pleased to hear that our team provided you with swift service. Please do get in touch again if we can help you out any further.
Have spoken to Mrs L at Hetas meny…
Have spoken to Mrs L at Hetas meny times over year brilliant help me sort out issues and been very patient assist to the company.
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Shaun. We're pleased to hear that our team has been brilliant and patient while assisting you with your enquiries. Please don't hesitate to get in touch again if we can help you out further.
Brilliant
Brilliant, really accommodating and friendly
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that our team were accommodating and friendly. Please do get in touch again if we can help you out any further!
All the HETAS team provide us with…
All the HETAS team provide us with invaluable support and advice which as a small business we appreciate. Abbie particularly has been a great help in responding to queries promptly.
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that Abbie and our team have provided you with invaluable advice and have responded to your enquiries promptly. Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help.
I cannot thank Breeze enough
I cannot thank Breeze enough for her incredible help in sorting an urgent issue with a compliance certificate I needed to sell my house. From the moment I reached out, she was professional, knowledgeable, and genuinely committed to help me
If you need someone who truly knows their stuff and delivers exceptional service, Breeze is the person to trust. Highly recommend! Thank you Breeze 👍
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Mat. We're pleased to hear that Breeze helped resolve an urgent issue for you and delivered exceptional service. Please don't hesitate to get in touch again if you need any further assistance, Breeze and the team will be happy to help!
Swift response to my questions
Swift response to my questions
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS. We're pleased that our team provided you with swift responses to your questions. Please do get in touch again if we can assist you any further, we'll be happy to help.
I called Hetas as I had an issue with a…
I called Hetas as I had an issue with a compliance certificate that was issued with the incorrect door number on, the certificate was issued on a log burner that was installed in my home prior to me owning it. I was now trying to sell the property and the solicitors were rejecting it. I called and spoke to Breeze, she was amazing, she was so helpful, for something that I thought was going to be a pain to sort out and take days/weeks, didn’t! She contacted the company that had installed the log burner and arranged for him to visit my house that same day to confirm the details. Breeze then issued the updated certificate the next day!
Thank you so much… I am so very grateful to her, she went above and beyond what I was expecting. Hetas if you are reading this Breeze deserves a pay rise! ☺️
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS, Charlotte. We're pleased to hear that Breeze was helpful and able to solve your issue so quickly. We shall pass on your thanks to Breeze! Please do not hesitate to get in touch again if we can help you out any further, Breeze and the team will be happy to help.
I have a problem with my log burner and…
I have a problem with my log burner and couldn’t get hold of the company that had installed it. Hetas answered my query very quickly and have asked for the installer to contact me. Well done
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS. We're pleased to hear that we were able to solve your query! Please do get in touch again if you have any further questions, the team will be happy to help.
Solved a query pleasant andhelpful
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Christine. We're pleased to hear that we were able to solve your query and you found us pleasant and helpful! Please do get in touch again if you have any further questions, the team will be happy to help.
Special thanks to Julia and Billie
Special thanks to Julia and Billie. Both have been superb throughout the whole process and given me all the help and advice i asked and needed.
Excellent service and a big thank you to Billie and Julia.
best wishes
Alan D. Kimber
30. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Alan. We're pleased to hear that Julia and Billie have provided you with excellent service throughout the registration process. Please do get in touch again if you have any further questions, the team will be happy to help.
Very helpful To be honest I’d never really heard of…
To be honest I’d never really heard of Hetas until I had my fire fitted. After being messed around for months by the fire shop and fitter I got in touch with them. I can honestly say Jay from Hetas customer support has been great. Supportive and understanding of the difficult situation the fire shop and especially the fitter had put me in. I’m glad to say it’s all sorted and would highly recommend you getting in contact if you have any issues with the fire and its fitting.
30. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS, Sue. We're pleased to hear that Jay was supportive and understanding whilst assisting you with a difficult situation. Please do not hesitate to get in touch again if we can help you out any further, Jay and the team will be happy to help.
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