Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me comple... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Who would know changing from a sole trader to a Ltd company could create such a headache but thank you to Julia and Laurie they were lovely to deal with and made sure the process was as smooth as po... Mehr ansehen
Unternehmen hat geantwortet
FANTASTIC CUSTOMER SERVICE.!! Abbie was amazing in my recent experience with Hetas. It was surrounding a complex adjustment to an existing registration and I’d spoken to a couple of other peopl... Mehr ansehen
Unternehmen hat geantwortet
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Zertifizierungsstelle
- Verband, Verein oder Organisation
- Schornsteinservice
- Kessel- und Heizungstechnik
- Non-Profit-Organisation
Vom Unternehmen geschrieben
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Kontaktinformationen
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Vereinigtes Königreich
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4.8
Hervorragend
752 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
response times where great and dealing…
response times where great and dealing with enquire most helpful.
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Stuart. We're pleased to hear that our team were most helpful in assisting with your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help.
Just wanted to say what an excellent…
Just wanted to say what an excellent service was provided by all the staff once again. !
My issue was dealt with promptly and efficiently by all the team at hetas ! Thanks again everyone, glad to be part of the team...
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Dane. It's great to hear that you received excellent service from our team. We're so pleased to have you registered with us! Please do get in touch again if you have any further questions, the team will be more than happy to help!
Very helpful and very polite thank you…
Very helpful and very polite thank you very much for your help. It was much appreciated.
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS. We're so pleased to hear our team were very polite and helpful whilst assisting with your enquiry. Please do get in touch if we can help you out any further, the team will be happy to help!
I dealt with Abbie
I dealt with Abbie, first class customer service, really nice friendly manner, sorted out my technical issues logging in to my account, ten out of ten ! 🥇
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Matthew. We're really pleased to hear that you're giving Abbie's customer service a ten out of ten and a gold medal - Abbie will be delighted with that! Please do get in touch again if we can help you out any further, the team will be happy to help.
Great job by Laurie
Great job by Laurie, extremely helpful throughout the process, many thanks Rob B
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Robin. We're so pleased to hear that Laurie was extremely helpful throughout the registration process. Please don't hesitate to get in touch again if we can assist you any further, we'll be happy to help!
Abbie was extremely helpful and patient…
Abbie was extremely helpful and patient throughout the full situation.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Greg. It's great to hear that Abbie was extremely helpful and patient whilst assisting with your enquiry. Please do get in touch again if we can help you out any further!
Staff are always helpful
Staff are always helpful. Big Thanks to Julia once again for replying and sorting things out for us quickly.
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Nicky. We're so pleased to hear that Julia resolved your enquiry quickly. We've passed your feedback on to her directly! Please do get in touch again if we can help you out any further, Julia and the team will be happy to help.
Abbie
Abbie
very helpfull and resolved my issue very quickly
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Colin. We're pleased to hear that Abbie resolved your issue quickly. Please don't hesitate to get in touch again if we can assist you further, Abbie and the team will be happy to help.
HETAS Registration Account Suspended for no reason.
We are a busy wood burning stove business and have been paid up members of HETAS for the last 9 years. The insurance document they had on file for us had expired. Rather than requesting the new document they took the drastic action of suspending our account. Another example of this organisation consistently failing to support its paying members.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS, Angus. Sorry to hear of your experience, it’s certainly not the level of service we aim to provide to our registered businesses.
HETAS is a not-for-profit organisation (company limited by guarantee without share capital). Our purpose is ‘working together for a cleaner and safer environment’. As part of our work, we operate a competent person scheme in England and Wales. The Department for Levelling Up, Housing and Communities (DLUHC) oversees authorising competent person schemes. To make sure that the standards are consistent, there are rules that scheme operators must follow and conditions they must meet, this includes having up-to-date and relevant insurance. We work hard to ensure all of our businesses are complying with scheme requirements, and suspension should be a last resort action.
There may be times when people or organisations feel dissatisfied with the service provided by HETAS or a member of our staff, such as your current experience. A manager will be in touch to discuss your experience, but should you wish to raise this formally, we would ask that complaints are made in writing and sent via email or post, addressed to the relevant department. More details on this can be found at https://www.hetas.co.uk/consumer/advice-hub/complaints-concerns/.
Customer Services at its finest
I made a call to HETAS today to discuss a renewal quote. I was put through to a lovely lady called Abbie. Abbie was so polite and very helpful an absolute pleasure to talk with. Abbie delt with my issue quickly with no fuss, A+++ for customer service she's a credit to the organisation.
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Stuart. We're pleased to hear that Abbie was so helpful to you and resolved your issue quickly. We've passed your wonderful feedback on to her. Please do get in touch again if we can assist you any further, we'll be happy to help.
Certificate
Spent the day trying to find my certificate required by our buyers solicitor and was helped by Breeze who saved the day.
Many thanks for your help it was really good of you.
Regards
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Nigel. We're pleased to hear that Breeze helped resolve your enquiry. Please do get in touch again if we can assist you any further. Breeze and the team will be happy to help.
In February came installer from HETAS…
In February came installer from HETAS (recommended by HETAS) to sign off stove installation. All tests was done,he provided any inspection certificate and metal plate stick to fuse box. All was good and he said -We can use the log burner, and registration certificate will be sent by HETAS. Is 7th of April and still nothing, complaint already done.
Job was made by KM Building Solutions.
mob 07527127268.
Absolutely NOT recommended, scammer laying to HEATS office for example 10KW stove fitted but is 7KW with all certificates.
I think court will be best place to solve problems with the scammers.
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS, Konrad. We're sorry that you've had a negative experience. We’ve spoken with our complaints team, and we understand that they are currently assisting with your concerns whilst following our complaints process. We will continue to assist you in finding a resolution; however if we can support you further in the meantime, please get in touch with us.
Julia was very helpful in answering any…
Julia was very helpful in answering any questions I had with my registration form.
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Jordan. We're pleased to hear that Julia was very helpful in helping you with the registration process. Please do get in touch again if we can help you any further. Julia and the team will be happy to help.
Thank you julia for your patience and professionalism much appreciated
Julia from hetas has made it alot easier for me to register me and has helped me from start to finish, Many thanks from dave at strathbogie stoves and logs
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, David. It's great to hear that Julia was patient whilst assisting with the registration process. Please don't hesitate to get in touch again if we can help you out further. Julia and the team will be happy to help.
A big thank you to Billie and the team…
A big thank you to Billie and the team at HETAS registrations who have performed brilliantly from start to finish in getting my registration sorted without any problems . Five star rating from me for top drawer assistance and prompt service 👍.
Terry Kelly
Amethyst stoves and fires .
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Terence. We're so pleased to hear that Billie and our team provided you with brilliant and prompt service! Please do get in touch again if we can help you out any further, we'll be happy to help.
Transfer of account for new company details
Lyn Olsson was a great help when we needed to update our company information and arranged for new logins and emailed everything so the transfer was seemless, HETAS are always spot on with letting us know what updates are needed and helping on the phone with registrations etc, thank you
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Philip. It's great to hear that Lyn was great help while assisting with your enquiry. Please don't hesitate to get in touch again if we can support you any further, the team will be happy to help.
Quick and Efficient Assistance
Abbie dealt with my problem quickly and efficiently - she was really helpful and I'm very grateful.
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Kate. It's great to hear that Abbie dealt with your problem quickly and efficiently. Please don't hesitate to get in touch again if we can assist you further, the team will be happy to help.
Antwort von HETAS
Thank you for reviewing HETAS. We're pleased to hear that Julia was super helpful while assisting you. Please do get back in touch again if we can help you out any further.
Diligent
Billie has been non stop in her communications to help us get fully registered - great work !!
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Brian. We're pleased to hear that Billie has been great at communicating with you throughout the registration process! Please do get in touch again if we can assist you further, Billie and the team will be happy to help.
Were really helpful and made the…
Were really helpful and made the process a lot easier than I first thought.
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, William. We're pleased to hear that our team were really helpful while assisting you. Please do get back in touch if we can help you out any further.
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