Always impressed with Heart Internet's rapid and helpful customer service. Carmen has been helping with some domain, mailbox, and hosting queries. All resolved within just a few messages. Thank you a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to... Mehr ansehen
Unternehmen hat geantwortet
I've been a customer of Heart Internet for many years. Customer Service is always on hand to help with any queries and keep my sites online. Recently I received a call to follow up on a support tick... Mehr ansehen
Unternehmen hat geantwortet
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktinformationen
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Vereinigtes Königreich
- sales@heartinternet.uk
- heartinternet.uk
4.6
Hervorragend
3993 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpfulness and guidance
The helpfulness shown by the advisor and guidance to answering my query promptly each day.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Parminder,
Thanks for the kind words! We’re really pleased to hear our advisor was consistently helpful and guided you through your query with prompt, daily support.
Always here if you need us.
Kind regards,
Chris
I had lost a serve I had for a long…
I had lost a serve I had for a long time. I needed Heart Internet to keep me going. I had thought a daunting task working with others on the internet and getting nowhere. And a reply quickly came with answers. I followed very good instructions and in no time the problem was solved. They are very well organised and instead of "a huge technological headache" they made it easy for me to get back on track. Thank you Heart Internet!
22. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for such thoughtful feedback. We’re really glad our team could step in quickly and turn a potentially overwhelming situation into a straightforward solution. It’s great to hear the instructions were clear and that you felt supported every step of the way.
We’re always here when you need us, thank you again!
Kind regards,
Mike
Help with setting up my e mail, account via Thunderbird.
Alex was great at talking me through setting up my e mail account, which I had almost given up hope of ever achieving . Despite it taking numerous attempts due to my complete lack of IT ability, we got there in the end! Thanks Alex!
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Justin,
Thanks so much for your kind words! We’re really pleased Alex was able to guide you through setting up your email in Thunderbird, especially with the patience needed to get everything working smoothly.
It’s great to hear you didn’t give up and that we got there together in the end!
Kind regards,
Chris
Heart are great!
Heart are great, we've used them for years. They always respond quickly to any issues and represent really good value for money.
You get a real person and they are always very helpful, they communicate on "your level"
Wouldn't hesitate to recommend.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Andrea,
Thank you for your kind words and continued support over the years, it means a lot to us. We’re really pleased you’ve found our team responsive, helpful, and easy to communicate with. That personal touch is something we truly value.
We really appreciate the recommendation!
Kind regards,
Mike
Efficient service
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Jeremy,
Thanks for the feedback! We’re glad to hear you found the service efficient, always happy to help.
Kind regards,
Chris
Good service delivered at speed.
Support ticket that many companies would wait until the working week to action was dealt with efficiently by Andrew W on a Sunday after 1800 hours. Good service delivered at speed.
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Neil,
Thank you for the great feedback! We’re really glad Andrew W was able to step in promptly, even on a Sunday evening, and get everything sorted efficiently.
We’ll be sure to pass on your thanks to him.
Kind regards,
Chris
Fast fix
Very fast response and resolution when my server had an error.
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Toby,
Thanks for the kind words! We’re really pleased our team could jump in quickly and get your server issue resolved without delay.
Kind regards,
Mike
Have used Heart for years
Have used Heart for years, and although in the past their support was dreadful, I am pleased to see virtually everything about Heart has improved, including the great technical support and timely manner of keeping you updated. Well done Heart
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Andrew,
Thank you for your honest and encouraging feedback. We’re really glad you’ve noticed the improvements, especially in support and communication, it means a lot coming from a long-time customer.
We truly appreciate you sticking with us and look forward to continuing to support you.
Kind regards,
Chris
The support agent was proactively…
The support agent was proactively helpful dealing with a low-tech client.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Ian,
Thanks for your kind words! We’re really pleased to hear our support agent provided proactive and helpful guidance, it’s exactly what we aim for, especially when things get a bit technical.
Kind regards,
Mike
Prompt and to-the-point responses.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Laurent
Thanks for the feedback! We’re glad you found our responses prompt and straight to the point, just how support should be.
Kind regards,
Chris
Fixing exotic email issues
Problem with email rejection, it took several iterations and I was surprised and delighted that Alexandra Maria took the time to fix what I broke, then work through and give me a detailed explanation of the issue and how I could fix it.
I'm delighted with the outcome
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for the great feedback! We’re really pleased Alexandra Maria was able to take the time to get everything sorted and walk you through the issue step by step. It’s always great to hear when our support not only fixes the problem but helps make things clearer going forward.
Delighted we could help, always here if you need us again.
Kind regards,
Chris
Heart Internet simply does as it promises
Heart Internet simply does as it promises. Its staff are knowledgable, professional and talented and provide excellent service when you need it.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Rod,
Thank you for the kind words. We’re so pleased to hear that our team continues to deliver on our promises with professionalism and expertise. Your feedback means a lot to us.
Kind regards,
Chris
Fast and appropriate response
Fast and appropriate response. Quickly sorted out with minimum fuss
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Simon,
Thanks for the feedback! We’re really glad to hear your issue was sorted quickly and without any hassle - just how it should be.
Kind regards,
Chris
Carmen in the help team was great
Carmen in the help team was great, very efficient and highly recommended.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Pat,
Thanks for the kind words! We’re really pleased Carmen provided such efficient support, we’ll be sure to pass on your recommendation.
Kind regards,
Chris
Andrei was very helpful & resolved my…
Andrei was very helpful & resolved my issue promptly, thanks.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Rebecca,
Thanks for your feedback! We’re really glad Andrei was able to help and get everything sorted quickly.
Kind regards,
Mike
The service agent (Adrian) was helpful
The service agent (Adrian) was helpful, explanatory and polite. He resolved the problem I faced with a clear explanation that enabled me to resolve the problem..
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Ian,
Thanks for the great feedback! We’re really pleased Adrian was able to resolve the issue and give you a clear explanation so you could move forward with confidence.
We’ll be sure to pass on your kind words to him.
Kind regards,
Chris
did exactly what i wanted with no…
did exactly what i wanted with no messing about great service carmen
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Shaun,
Thanks for the great feedback! We’re really glad Carmen was able to get everything sorted quickly and without any fuss.
Kind regards,
Mike
Great service from Waqar
Great service from Waqar - from requesting info regarding SSL certificates through to both our websites being migrated by Heart the service was excellent. I couldn't have asked for a better service !
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Chris,
Thanks for the fantastic feedback! We’re so pleased Waqar was able to support you throughout the SSL process and website migration with such care and efficiency.
It’s great to hear everything went smoothly, we’ll make sure Waqar sees your kind words.
Kind regards,
Chris
Extremely good responses
Extremely good responses from initial sale enquiry through to post sale support with a VPS and specific, technical non-standard requirements. Impressed - thank you.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Tony,
Thank you for the fantastic feedback! We’re really pleased to hear you received such strong support from your initial enquiry right through to the more technical aspects of your VPS setup.
It’s great to know our team could meet your specific requirements, always happy to help.
Kind regards,
Chris
Excellent Support for Domain & EMail Migration
I needed to migrate various web domains and emails into my heart account and this was handled very profesionally by the Head of Support who persona\lly managed this for me.
I am extremely happy with the experience and recommend Heart Internet.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Mark,
Thank you for the fantastic feedback! We’re really pleased the domain and email migration was handled smoothly and professionally, and that our Head of Support took care to ensure everything went as needed.
Your recommendation means a great deal.
Kind regards,
Chris
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