Always impressed with Heart Internet's rapid and helpful customer service. Carmen has been helping with some domain, mailbox, and hosting queries. All resolved within just a few messages. Thank you a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to... Mehr ansehen
Unternehmen hat geantwortet
I've been a customer of Heart Internet for many years. Customer Service is always on hand to help with any queries and keep my sites online. Recently I received a call to follow up on a support tick... Mehr ansehen
Unternehmen hat geantwortet
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktinformationen
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Vereinigtes Königreich
- sales@heartinternet.uk
- heartinternet.uk
4.6
Hervorragend
3993 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Not a efficient or quick customer service ever
avoid this company, they don't care about customer.
They don't know what they doing, and no phone support. very expansive and not supporting the customer at all. My email has been down which is costing me money and they can't fix it and not responding to my messages for the last 2 days with correct info to fix. keep replying with some nonsense
After few days Andrew used TeamViewer and fixed the problem. This should have been fixed on the first day.
I am a service provider and have many customers in UK and Europe and email is most important part of my business and not been able to use it for few days was a nightmare. Any problems my customers have I remote in for fix it or checking it out within 20 mins.
Sorry I couldn’t leave a good review but these things should be fixed straight away for customers as I do with TeamViewer all the time for my customers.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Ali,
I’m really sorry to hear how frustrating this has been. Response times were a little slower than usual this week due to team training, which I know doesn’t help when you’re waiting on an update.
I’ve reviewed your case, and I can see we were able to arrange a remote session at the agreed time and get the mailbox connected for you using the details provided in the initial update. I’m glad we could get that part resolved.
If anything else crops up or you need further help, please don’t hesitate to get back in touch - we’re always happy to assist.
Thanks,
Mike
The speed at which you responded and…
The speed at which you responded and sorted my issue.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi John,
Thanks for the kind words! We’re really pleased to hear our team responded quickly and got everything sorted for you without delay.
Kind regards,
Chris
Quick resolution to problems
I've been with Heart a long time, and there are variances in the responses to tickets. However, I've raised 2 tickets in the last week and they have been dealt with within hours and a solution found. Special shout out to Andrew, who helped with CSR issues today.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Irene,
Thank you for your continued support over the years, we really appreciate it. While we know consistency is important, it’s great to hear your recent tickets were resolved quickly and effectively.
A special thanks from us as well to Andrew for assisting with the CSR issue, we’ll be sure to pass along your kind words.
Kind regards,
Chris
Excellent Customer Service
Tak Tran recently instigated a number of changes for me that were carried out swiftly with the utmost courtesy and friendliness. A true credit to Hear Internet.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Sam,
Thank you for the kind words! We’re delighted to hear Tak provided such swift, courteous, and friendly support, we’ll make sure your feedback reaches him.
Kind regards,
Chris
Great support from Andrew Welsby
Great support from Andrew Welsby! After a previous agent batted the issue back, further query made and Andrew not only answered the further query, he sorted the initial request! Gave 5 stars for Andrew, could have docked some stars for previous agent, but I have used Heart for years and they have always sorted any issues I’ve had, so I won’t let one individual affect my overall rating of Heart Internet.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Debbie,
Thank you for your honest and generous feedback. We’re really pleased Andrew Welsby was able to step in, go the extra mile, and get everything sorted for you- he’ll be glad to hear your kind words.
We truly appreciate your long-standing trust in Heart and are always here when you need us.
Kind regards,
Chris
Happy with Heart Internet service
Been with Heart for 6 domains for many years.
Always happy with the service.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Linda,
Thanks for your continued support over the years! We’re really glad to hear you’ve been happy with the service across all your domains.
Kind regards,
Chris
Customer Support like it should be
I've been using Heartinternet for many years now, I used multiple other services before so I can make a fair comparison. The staff are all highly knowledgable, courteous at all times, always quick to respond and always have resolved my enquiries - usually in the first instance. This leaves me reassured that it's in good hands and I can get on with what I do best, which is operate my business.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Marc,
Thank you for such a thoughtful review. It’s great to hear that our team continues to deliver the kind of support that gives you real peace of mind. We know how important it is to have reliable help so you can focus on running your business, and we’re proud to be part of that.
Your long-term trust means a lot to us.
Kind regards,
Mike
Great Chat Support
Had an issue with login, and Adrian Izdrescu from chat support, as always, sorted me out in minutes. Always GREAT SUPPORT from Chat. 10/10
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Davide,
Thanks for the fantastic feedback! We’re so glad Adrian Izdrescu was able to get your login issue sorted quickly, and it’s brilliant to hear you’ve consistently had great experiences with our chat support.
Kind regards,
Mike
great save from Adrian at tech support…
great save from Adrian at tech support fast and easy polite - excellent
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Tom,
Thanks for the great feedback! We’re really pleased Adrian was able to step in quickly and sort things out with ease and professionalism.
Kind regards,
Chris
Andrew Welsby was a great help
Andrew Welsby was a great help, as was Andrei M.
Great support.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Rav,
Thanks for the kind words! We’re really pleased Andrew Welsby and Andrei M were both able to help, great support is exactly what we aim for.
Kind regards,
Chris
The support from heart internet was…
The support from heart internet was very quick and effective. Within a few hours I had my problem resolved and all it took was a very brief conversation. This has given me great confidence in trusting heart internet to resolve any further issues that may arise. Top class customer service.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Curtis,
Thank you for the fantastic feedback! We’re really pleased to hear your issue was resolved quickly and with minimal fuss, it’s great to know the experience has given you confidence in our support.
Always here if you need us again.
Kind regards,
Mike
Quick rectification of problems
Bouncing email problem sorted very quickly. Detailed reply from tech support about the problem. Thanks Carmen
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi John,
Thanks for the great feedback! We’re really pleased Carmen was able to sort out your email issue quickly and provide a clear explanation of what was going on.
We’ll be sure to pass on your thanks to her.
Kind regards,
Mike
Highly recommended!
As a small business owner with little interest in tech, I was recommended Heart internet many years ago for their good customer service. Sure enough, they answer all queries individually and promptly. Most recently Andrei M guided me through the best product for my changing business needs. This included him emailing me the next day and listing further clear steps to ensure all my data was preserved as smoothly as possible.
I would recommend Heart Internet’s hosting services to any business or private individual.
It’s also worth mentioning that you are always treated with the utmost courtesy.
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Helen,
Thank you so much for the kind and detailed feedback. It’s fantastic to hear Andrei M was able to guide you through your hosting options with care and clarity, making sure everything was handled smoothly and professionally.
We’re especially glad our personalised support and courteous service have stood out to you over the years, it’s exactly what we aim to provide. Thank you for the recommendation!
Kind regards,
Mike
Easy to resolve my issue via the online…
Easy to resolve my issue via the online chat
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thanks for the feedback! Great to hear your issue was sorted easily through our online chat, just how it should be.
Kind regards,
Mike
Heart internet provider excellent…
Heart internet provider excellent customer support. Very happy with the support I have been offered over the years.
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for your kind words and continued support over the years, it truly means a lot to us. We’re so pleased to hear you’ve been happy with the service and support throughout.
Kind regards,
Chris
You dealt with my problem until it was…
You dealt with my problem until it was sorted. Your agent was magnificent
2. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi David,
Thank you for the lovely feedback! We’re so pleased to hear our agent stuck with your issue until it was fully resolved. We’ll be sure to pass on your kind words.
Kind regards,
Chris
Very fast response
Very fast response, identifie the setting need and changed it. For us
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Vincent,
Thanks for the great feedback! We’re really pleased the team was able to respond quickly, identify the issue, and get it sorted for you without delay.
Kind regards,
Chris
When I had an issue which affected my…web site
When I had an issue which affected my business badly, the team at Heart moved very quickly to help me. Particular thanks to Tac Tran, Andrei M and Carmen C.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Steve,
Thank you for the kind words. We’re really glad the team was able to step in quickly and help get things back on track when your website issue impacted your business.
We’ll be sure to pass on your thanks.
Kind regards,
Chris
SSL renewal
Compared to previous years SSL renewal, this time went really smoothly. Excellent communications from Heart surrounding renewal, more informative emails and deployment was quick and painless. Pleasure to deal with.
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi David,
Thanks so much for the great feedback! We’re really pleased to hear this year’s SSL renewal process went smoothly and that the improved communication and deployment made a noticeable difference.
It’s a pleasure to support you, and we’re always here if you need anything.
Kind regards,
Mike
Prompt and efficient support
Prompt, polite support and fast resolution of my issue. 😀
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi David,
Thanks for the lovely feedback! We’re really glad to hear the team was prompt, polite, and got your issue sorted quickly.
Kind regards,
Chris
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