Always impressed with Heart Internet's rapid and helpful customer service. Carmen has been helping with some domain, mailbox, and hosting queries. All resolved within just a few messages. Thank you a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to... Mehr ansehen
Unternehmen hat geantwortet
I've been a customer of Heart Internet for many years. Customer Service is always on hand to help with any queries and keep my sites online. Recently I received a call to follow up on a support tick... Mehr ansehen
Unternehmen hat geantwortet
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktinformationen
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Vereinigtes Königreich
- sales@heartinternet.uk
- heartinternet.uk
4.6
Hervorragend
3993 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Exceptional customer support - again!
I bug the heck out of the Heart Internet support team, but they always come through for me. On this occasion, Andrew Welsby, Adam Nicholson and Alexandra Maria combined to resolve some SSL issues for me, but I've never received bad customer service or technical support from anyone at Heart. 'Heartily' recommend them...
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Craig,
Thank you for the fantastic feedback! We're really pleased Andrew Welsby, Adam Nicholson, and Alexandra Maria were able to resolve your SSL issues smoothly, and it means a lot to hear that you’ve consistently had great experiences with the team.
Kind regards,
Chris
Excellent service
Excellent service! Speedy and efficient. I've been with Heart Internet since its inception over twenty years ago and a lot has improved to make it a top brand organisation in its field. I can recommend Heart for websites at any level.
Derek Hill
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Derek,
Thank you so much for your continued support over the years. We’re delighted to hear you’ve seen the improvements over the years and still rate our service so highly.
Your recommendation is greatly appreciated!
Kind regards,
Mike
Alexandru was my appointed customer…
Alexandru was my appointed customer assistance rep. Within 30 mins of raising my ticket he was on the cease, firstly addressing issues with email account setups, and then a bigger issue with inability to send outbound emails from ANY email addresses within this domain
The communication and assistance was very timely, concise, and accurate.
The resolution approach and resolution has been absolutely first class.
Huge thanks to Alexandru!
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Alan,
Thank you for the fantastic feedback! We’re really pleased Alexandru was able to jump on your ticket so quickly and work through both the email setup and outbound issues with such precision.
Kind regards,
Chris
Excellent support regardless of the…
Excellent support regardless of the query. Fantastic service. Really appreciate it.
Sometimes, jugglin' two jobs you, never have the time to respond, but their patience is exceptional.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for the fantastic feedback! We’re really pleased to hear our team’s support and patience have made a difference, especially when time is tight.
We’re always happy to provide the help you need, no matter the query.
Kind regards,
Mike
reliable and fast
reliable service with quick and helpful response from technical support
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Derek,
Thanks for the kind words! We’re really glad you’ve found the service reliable and our technical support team quick and helpful.
Kind regards,
Mike
Excellent service as always
Excellent service today from Andrew Welsby - very responsive and helpful.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Jo,
Thanks for the great feedback! We’re really pleased Andrew Welsby was able to assist you so quickly and helpfully, always here when you need us.
Kind regards,
Chris
I had Alex T helping me today
I had Alex T helping me today - really helpful and provided an amazing service, Thank you!
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Henry,
Thanks for the kind words! We’re really pleased Alex T was able to provide such helpful and outstanding service, we’ll be sure to pass on your thanks to him.
Kind regards,
Mike
Reliable continuous operation and great customer service
Heart has provided a solid web hosting service at fair prices for my company for the last 20 or so years, and has provided helpful customer service support whenever I've needed to do or change anything beyond my limited knowledge. I've recently migrated my personal websites over from another provider, who, shall we say, was not of the same standard...
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Christopher,
Thank you so much for your continued trust over the past 20 years, that kind of loyalty means the world to us. We’re really pleased to hear that our hosting service and customer support have consistently met your needs, and we’re glad to now be hosting your personal websites as well.
Kind regards,
Chris
Technical problem quickly resolved
Technical problem quickly resolved. I ran into a technical problem updating DNS records but this was quickly resolved.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Nick,
Thanks for the feedback! We’re really glad to hear the DNS issue was resolved quickly and without fuss, always happy to help.
Kind regards,
Mike
Great support from Adrian thank you.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Richard,
Thanks for the kind words! We’re really pleased Adrian was able to help, your feedback means a lot.
Kind regards,
Chris
No over Humans no AI Bot's
No over the top Security and problems resolved with a Human quickly and efficiently.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Steve,
Thanks for the great feedback! We’re really glad you valued speaking with a real person and getting things sorted quickly without unnecessary hassle, exactly how support should be.
Kind regards,
Mike
Alex was a huge help in configuring a…
Alex was a huge help in configuring a new domain, hosting and SSL package, handholding me through the process and jumping on to a few elements where I was a little lost!
Thanks for the support, and being so cheerful and patient throughout!
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Dave,
Thank you for the lovely feedback! We’re really pleased Alex was able to guide you through the setup process and step in whenever things got a bit tricky. It’s great to hear his cheerful and patient approach made a difference.
Kind regards,
Mike
Recently migrated over to these guys…
Recently migrated over to these guys and Fantastic support. Had a few teething issues Logging tickets on a Saturday I wasn’t expecting a reply until Monday/Tuesday however everything was resolved over a weekend which is fantastic service!
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Andy,
Thanks for the great feedback, and welcome to Heart! We’re really pleased to hear your support experience exceeded expectations, especially getting everything sorted over the weekend.
We’re here whenever you need us, and it’s fantastic to have you on board.
Kind regards,
Chris
I have been with Heart Internet for 14 years
I have been with Heart Internet for many years and am delighted that their recent transition to an even more solid footing has only impacted their services positively. Recently, I had a perplexing technical problem, trying to match client needs with my lack of technical comprehension of this particular issue. As a website designer, this happens from time to time and, no matter how many years I've had servers, there is always something new that crops up... and this is why I've stayed with Heart Internet for the last 14 years. There is always a technician willing to go the extra mile to solve a problem and they have always found a solution that worked. Waqar Ahmed solved my recent dilemma with patience and understanding - Thank you for that, Waqar... but he is not alone - over the years, many questions have been answered and issues resolved by other members of the Heart's technical and sales staff - all in a professional and helpful way. Definitely recommend Heart Internet.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Gaile,
Thank you so much for being with us for the past 14 years, it truly means a lot. We’re delighted to hear that the recent changes have had a positive impact on your experience, and that Waqar Ahmed was able to support you with patience and understanding through a complex issue.
As you rightly said, there’s always something new in this space, and we’re proud to have a team that’s ready to go the extra mile whenever you need it. We’ll be sure to pass on your kind words.
Your recommendation is genuinely appreciated, thank you again.
Kind regards,
Chris
always good customer service
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Steven,
Thanks for the kind words! We’re really pleased to hear you’ve consistently had a good experience with our customer service.
Kind regards,
Mike
Andrew made it so easy
Andrew made it so easy. I'm lost with technology - he resolved my query quickly and effectively. Friendly too :)
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Charlotte,
Thanks for the lovely feedback! We’re really glad Andrew made things simple and stress-free, it’s always our aim to make tech feel less daunting. We’ll be sure to pass on your kind words to him!
Kind regards,
Mike
I had Adam Nicholson helping me today
I had Adam Nicholson helping me today - he was amazing and really patient with me. Guided me through my issues - and was incrediably helpful. Resolved my issues 100%. This has given me trust back in Heart Internet who ui had issues with before on support - thank you Adam!
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Shamin,
Thank you for the fantastic feedback! We’re so pleased Adam Nicholson was able to guide you through everything with patience and care, it’s great to hear he helped restore your trust in our support.
We’ll be sure to pass on your thanks to Adam!
Kind regards,
Chris
Antwort von Heart Internet
Hi Richard,
Thanks for the kind words! We’re glad the service was fast and met your expectations.
Kind regards,
Chris
Excellent responsive Support.
Excellent responsive Support.
Prompt, and effective.
Especially helpful and knowledgable Andrei M!
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Jed,
Thanks for the great feedback! We’re really pleased you found the support prompt and effective, and we’ll be sure to pass on your kind words to Andrei M for his helpful and knowledgeable assistance.
Kind regards,
Mike
I've been a customer of Heart Internet…
I've been a customer of Heart Internet for many years and use their support services regularly. Just been working with Andrew to help resolve an SSL issue, and the responses have been fast and helpful.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Paul,
Thank you for your continued support over the years, it’s always a pleasure to help. We’re really glad Andrew was able to assist with your SSL issue and provide fast, helpful responses throughout.
Always here if you need us again.
Kind regards,
Mike
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