Always impressed with Heart Internet's rapid and helpful customer service. Carmen has been helping with some domain, mailbox, and hosting queries. All resolved within just a few messages. Thank you a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to... Mehr ansehen
Unternehmen hat geantwortet
I've been a customer of Heart Internet for many years. Customer Service is always on hand to help with any queries and keep my sites online. Recently I received a call to follow up on a support tick... Mehr ansehen
Unternehmen hat geantwortet
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktinformationen
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Vereinigtes Königreich
- sales@heartinternet.uk
- heartinternet.uk
4.6
Hervorragend
3993 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Problem resolved
Problem resolved
Quick response on the chat window
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Mark,
Thanks for the feedback! We’re glad to hear your issue was resolved quickly through chat - always happy to help.
Kind regards,
Chris
Issue solved promptly
Adam Nicholson was very clear with his messages and resolev the issue within a few days.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Jane,
Thanks for your feedback! We’re really pleased Adam Nicholson was able to communicate clearly and get your issue resolved promptly.
Kind regards,
Chris
Antwort von Heart Internet
Hi Mike,
Thanks for the great feedback! We’re really glad you were happy with the service.
Kind regards,
Chris
These guys are certainly experts in…
These guys are certainly experts in their field. Carmen came on the chat immediately to answer my query and she quickly resolved it. First class
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Rod,
Thanks for the fantastic feedback! We’re really pleased Carmen was able to jump in straight away and get everything resolved so efficiently.
Kind regards,
Mike
Support from Catalin
The support I got from Catalin was excellent. She was extremely helpful and I am delighted to say I now have the web page working perfectly, thanks to her spotting a very simple error on my part. Her help was very much appreciated.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Dorothy,
Thanks so much for your kind words! We’re delighted to hear that Catalin’s support made all the difference and helped get your web page running smoothly. It's often those small details that matter most, and we’re really glad she was able to spot it.
Kind regards,
Chris
Quality customer service
Excellent customer service when i was having difficulties making a payment
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Malcolm,
Thanks for your kind feedback! We’re really pleased our team could assist you quickly when you ran into issues with your payment.
Kind regards,
Mike
Very speedy and friendly response
Very speedy and friendly response. Always helpful and constructive.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Jeremy,
Thanks for the great feedback! We’re really pleased to hear the response was both speedy and friendly, and that the support has been consistently helpful and constructive.
Kind regards,
Mike
Antwort von Heart Internet
Hi Mark,
Thanks for the kind words! We’re really pleased you found the service quick and helpful.
Kind regards,
Chris
Antwort von Heart Internet
Hi,
Thanks for your feedback! We’re really glad Andrei was able to assist you with patience and care.
Kind regards,
Mike
There when needed
The email and web hosting package has always been very robust and reliable. The tech support, when needed, courteous and prompt in solving the minor issues experienced
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Tim,
Thank you for the kind words! We’re really pleased to hear you’ve found the hosting reliable and the support team courteous and responsive whenever needed.
Always here to help if anything comes up.
Kind regards,
Chris
I used the online Chat service for help…
I used the online Chat service for help and support with some server related issues on the Staging websites for 2 of our clients.
I was helped by Alexandra and she was incredibly helpful and fixed all my issues with great speed.
Happy with the service we received today.
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Luke,
Thanks for the lovely feedback! We’re really pleased Alexandra was able to resolve your staging site issues quickly and efficiently, it’s great to hear the service hit the mark.
We’ll be sure to pass on your kind words to her.
Kind regards,
Mike
Quick response time
Quick response time, detailed instructions for a complex procedure and generally helpful customer chat.
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Karen,
Thanks for the great feedback! We’re glad to hear you received a quick response and found the guidance clear and helpful, especially for a complex task.
Kind regards,
Chris
Fantastic service from every customer…
Fantastic service from every customer support advisor i have dealt with. quick response and always manage to fix my issues
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Barry,
Thanks so much for the kind words! We’re really pleased to hear that every member of our support team has delivered a great experience and resolved your issues quickly.
Always here whenever you need us.
Kind regards,
Mike
Great support is pivotal
Always there to help, the support I've received has always been great.
I personally think support is a crucial role with any service provider and you should take it into consideration when choosing the right service provider, unfortunately it's often a hidden area that you only appreciate when you really need it.
That's why I wanted to thank Heart Internet for the great level of support they provide.
Long term customer.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Ryan,
Thank you for such a considered and meaningful review. You're absolutely right, great support often goes unnoticed until it's truly needed, which is why we put so much emphasis on being there when it counts.
We’re genuinely grateful for your long-term trust and glad to know our team has consistently been able to support you when needed.
Kind regards,
Chris
Mr Adrian Izdrescu provided excellent…
Mr Adrian Izdrescu provided excellent customer service. He was professional, patient, and very clear in his explanations. He responded promptly to my requests and handled everything efficiently. I truly appreciate his support and dedication. It was a pleasant and reassuring experience.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Chris,
Thank you for the fantastic feedback! We’re so pleased to hear Adrian Izdrescu provided such professional and patient support, and that his clear communication made the experience reassuring and smooth.
Kind regards,
Mike
Huge shout out to Alexandru.
Huge shout out to Alexandru.
Responded very quickly to our support query and was very helpful and friendly.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Adam,
Thank you for your review! It's great to hear Alexandru was able to support with your query efficiently and got the job done!
Kind regards,
Mike
Very quick in responding and very…
Very quick in responding and very helpful.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Emma,
Thanks for your kind words! We’re really pleased to hear the team responded quickly and was able to help.
Kind regards,
Mike
Very fast response and helped resolve…
Very fast response and helped resolve several issues.
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Joan,
Thanks for the great feedback! We’re really glad the team could respond quickly and help resolve everything for you.
Kind regards,
Mike
Website Hosting
I had trouble modifying my website and Heart Internet put me on the right track to solve my problem
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Stephen,
Thanks for the feedback! We’re really pleased to hear the team was able to point you in the right direction and help you get things sorted with your website.
Kind regards,
Chris
Heart Internet provide good support
I was having difficulty setting up SSL on my web site. Alexandra Maria at Heart Internet helped to set it up and took me through the stages.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Frank,
Thanks for the kind words! We’re really glad Alexandra Maria was able to guide you through the SSL setup and make the process straightforward.
Always here if you need anything else.
Kind regards,
Mike
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.