The staff are always knowledgeable and helpful if you telephone to place an order,or make an enquiry. Plants arrive as described,and in the alloted time frame. Any problem,should it arise,are deal... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I ordered some young plants, they are advertised as 8-18cm but the plants I received were nowhere near that size. I sent them a photo but although customer service was quick to respond by email, I was... Mehr ansehen
Unternehmen hat geantwortet
We’ve bought plants from Hayloft before, and had no hesitation about doing so again.The plant we have bought previously is thriving, and flowered beautifully in the summer, and we have no doubts that... Mehr ansehen
Unternehmen hat geantwortet
The plants came well wrapped and in good condition ready for planting. However a slight problem as they arrived a day later than expected. Don’t where the delay occurred…probably delivery company... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Vom Unternehmen geschrieben
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Kontaktinformationen
Vereinigtes Königreich
- 01386 562 999
- customercare@hayloftplants.co.uk
- hayloft.co.uk
4.3
Hervorragend
22'339 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I was pleased to receive the bulbs just…
I was pleased to receive the bulbs just a few days after I ordered them - they look in good condition thankyou
7. Oktober 2026
Antwort von Hayloft
Good afternoon
We’re delighted to hear that your bulbs arrived so quickly and that they look to be in good condition. We hope you enjoy a beautiful display of flowers in the spring!
Kind regards Melanie
Plants arrived in good condition
Plants arrived in good condition, well packed and within time promised.
7. Oktober 2026
Antwort von Hayloft
Good afternoon
We’re pleased to hear that your plants arrived in good condition, were well packaged, and reached you within the promised time. We really appreciate your support and hope you enjoy watching them grow and flourish!
Kind regards Melanie
I phoned the order line
I phoned the order line. Easy. Young lady i spoke to was helpful. I placed my order no problem. Plants delivered in a few days
7. Oktober 2026
Antwort von Hayloft
Good afternoon
We’re delighted to hear that placing your order over the phone was easy and that our team member was helpful. It’s great to know your plants arrived so quickly. We really appreciate your order and hope you enjoy your plants!
Kind regards Melanie
spoke to a real human..a treat ans to…
spoke to a real human..a treat ans to a query
super plants arrived pretty quick and so fab protected and presented in special packing
7. Oktober 2026
Antwort von Hayloft
Good afternoon
We’re delighted you were able to speak to a person who could help with your query. It’s wonderful to hear that your plants arrived quickly, beautifully presented and well protected in their packaging. We really appreciate your kind words and hope you enjoy your plants!
Kind regards Melanie
Received 3 rather pathetic looking…
Received 3 rather pathetic looking Clematis plants that I will have to very carefully nurture in order for them to survive. Appreciate that we’re going into the dormant season but these did very much look like the dregs. Won’t order from this company again.
7. Oktober 2026
Antwort von Hayloft
Good afternoon
We’re very sorry to hear that your clematis plants arrived in a disappointing condition. While plants can look less vigorous as they enter their dormant period, we understand your concerns and apologise that they did not meet your expectations. This is certainly not the experience we want our customers to have. Please contact our customer service team at customercare@hayloft.co.uk so we can look into this for you.
Kind regards Melanie
Very good plants and service,plenty to…
Very good plants and service,plenty to chose from. all plants received are of the best quality, bought from Hayloft on several occasions and have never been disappointed all packaged really well and delivered in very good condition.
7. Oktober 2026
Antwort von Hayloft
We’re delighted you’re happy with our plants, service, and packaging. We truly appreciate your continued support!
Kind regards
Melanie
Order completed &delivered on time
Order completed &delivered on time. Quality plants.
6. Oktober 2026
Antwort von Hayloft
We’re glad your plants arrived on time and that you’re happy with their quality
Kind regards
Melanie
The plants were well packed and fresh…
The plants were well packed and fresh and arrived quickly.
7. Oktober 2026
Antwort von Hayloft
Thank you Pauline, we’re delighted your plants arrived fresh, well packed, and quickly
Kind regards
Melanie
Shrubs arrived not looking good tried to revive for couple days but found a problem bug on one leaf reported it and no problem just agreed to send a replacement waiting it's arrival
Goods arrived not looking good but no problem am.awating replacement as agreed
7. Oktober 2026
Antwort von Hayloft
Thank you for your patience while we arrange the agreed replacement
Kind regards
Melanie
We were forced to be out for half an…
We were forced to be out for half an hour. Note on door saying leave with neighbour. Driver was still there when we got home. He’d seen the note but had to ring you for authorisation. He couldn’t get through to you - this we could completely understand as we have huge problems trying to ring you. He then rang his organisation and was told to get on with his round. Consequently, when we arrived he could not release the medication to us as it had been removed from his computerised list,
My wife is now without her medication. Please sort out,
14. Oktober 2026
Antwort von Hayloft
Good morning
We are sorry to hear that you have had trouble with this delivery, although we believe that you have posted this to us in error.
Kind regards Melanie
I ordered 5 plants but two look very…maybe a bad choice
I ordered 5 plants but two look very unlikely to grow ,, their leaves had already dried out and were curling so not very sure they were a good choice
7. Oktober 2026
Antwort von Hayloft
Good afternoon
We’re sorry to hear that two of your plants arrived looking less than healthy. We understand your disappointment and appreciate you bringing this to our attention. We want all our plants to arrive in the best possible condition, and we’re sorry these have caused you concern. Please contact our customer service team at customercare@hayloft.co.uk so we can look into this for you.
Kind regards Melanie
I’m sure the clematis left the nursery…
I’m sure the clematis left the nursery in good condition but unfortunately on delivery only one of the three had any leaves left.
7. Oktober 2026
Antwort von Hayloft
We are sorry to hear about the Clematis, please call us 01386 562999 at customer care, we will be more than happy to discuss your order & send replacements.
Kind regards
Melanie
Quick delivery and great product
Quick delivery and great product . Product arrived in great condition
15. September 2026
Antwort von Hayloft
We’re pleased you’re happy with the product and delivery
Thank you for taking the time to leave us such a positive review
Kind regards
Melanie
One of the 3 was too big for its pot
One of the 3 was too big for its pot. Very difficult to get out and think i might have damaged the roots getting it out. Oy
Other 2 were fine
7. Oktober 2026
Antwort von Hayloft
We’re sorry to hear that one of the plants was too large for its pot and difficult to remove. We appreciate you bringing this to our attention. Please do call us in customer care to discuss your order, we are here Mon-Saturday 9 - 5pm & will be happy to help with any replacements.
Kind regards
Melanie
Antwort von Hayloft
Thank you, we’re glad you were happy with our service and the quality of our plants.
Kind regards
Melanie
The delivery was on time as detailed…
The delivery was on time as detailed and good value. the plants were in excellent condition.
7. Oktober 2026
Antwort von Hayloft
We’re delighted your plants arrived on time and in excellent condition, and that you were happy with the value.
We hope you enjoy them!
Kind regards
Melanie
Antwort von Hayloft
Thank you for your positive review Roger.
Kindest regards
Melanie
Antwort von Hayloft
Thank you for your positive feedback Shirley
Kind regards
Melanie
Antwort von Hayloft
Thank you for your positive review Andrew.
Kind regards
Melanie
Ordering was easy. Good service
Ordering was easy. Delivery as advised. This part of the order was bulbs, so cannot comment on quality.
7. Oktober 2026
Antwort von Hayloft
We’re glad ordering was easy and delivery arrived as advised. We appreciate your review!
Kind regards
Melanie
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