Guardsman UK Bewertungen 6'552

The engineer was great, on time polite and did an amazing job.

PROFESSIONAL , KNOWLEDGEABLE STAFF. QUICK RESPONSE TO ONLINE FAULT REPORT FOR RECLINER CHAIR. ARRANGED ENGINEER TO CALL WITHIN 2 WEEKS AND HAD PART ON VAN TO RECTIFY. ALWAYS KEPT INFORMED OF THEIR ACTIONS.

I love how easy it is to deal with guardsman. You do it all online and they are fast at responding. The guy who cleans is fantastic and I’m happy with the service each time and can highly recommend

The engineer who repaired my sofa is a very nice and friendly man.

Failed to repair the marks on the suite. Indeed worse. Sorry just telling the truth. The workman was very polite and professional but sadly ineffective.

Initially we were worried about contacting you for such a small stain although it was very prominent on our sofa. After receiving the cleaning cloth through the post and that not even touching it we came back to you and you sent Steve out. He was brilliant, certainly knew what he was doing, very pleasant and very thorough. Removed the stain no problem at all and the sofa looks like new!

Darren was brilliant, very polite, extremely knowledgeable and explained all parts of the job. Was very straightforward to put in a claim online with this company.

I want to formally express my dissatisfaction with the handling of my sofa insurance policy and the associated claims, which have now been ongoing for several months without resolution.
The core issue stems from your failure to update my policy on the complaints hub after my original sofa was returned and replaced due to a mechanical fault. Despite the replacement being issued some time ago, the original sofa still appears on my insurance policy. This oversight has created significant confusion when attempting to submit claims, as the system provides multiple indistinguishable options with no clear identifiers such as fabric colour or indication of which item is current.

As a result of this mismanagement:

-I have faced repeated uncertainty when logging claims, with a real risk of selecting the incorrect item.
-The process has already led to errors, including an incorrect fabric order that had to be intercepted and corrected.
-Two claims have now been pending for months, with no meaningful progress or clear communication.
-This situation reflects poorly on your internal processes. It is your responsibility to ensure that policy records are accurate and updated promptly when a replacement item is issued. -The continued presence of an obsolete item on my policy is unacceptable and has directly contributed to these prolonged delays.

Furthermore, communication from your team has been inadequate. There has been little transparency regarding the status of my claims or the steps being taken to resolve the issue. I have also not received a clear explanation of how you are coordinating with DFS, which raises further concerns about the efficiency of your processes.

Overall, the service I have received has been extremely disappointing. The delays are excessive, the system is confusing, and the lack of proactive resolution demonstrates a serious gap in customer support and operational efficiency.

I expect urgent action to:
Correct my policy records by removing the original sofa and ensuring only the replacement is listed.
Expedite the resolution of my pending claims.
Provide clear communication on progress and timelines moving forward.

This experience has been unnecessarily stressful and time-consuming, and I strongly urge Guardsman to review and improve its processes to prevent similar issues for other customers.

Still waiting to hear from Guardsman regarding a complaint which has been ongoing since July 2025! Already left a review regarding this! Our recliner sofa still has a damaged spring! A Guardsman Technician contacted us on 29.01.26 to arrange an appointment to come and fix the problem. We politely told him not to bother! This particular Guardsman Technician was part of our complaint to Guardsman because of his lies and rudeness! We made it clear to Guardsman that when the time came for our sofa to be fixed that we did NOT want that Guardsman Technician back in our home!

We will never take out Guardsman insurance ever again! We’d rather take our chances! It’s not worth the paper it’s written on! Total waste of money!

Problems not fixed, the app/website is very confusing and nobody reaches out

The gentleman (Simon I think?) who repaired the leather on our sofa was professional, knowledgeable and helpful. It was a pleasure to deal with him and he did a fantastic job ✅

Excellent service all round, would recommend

Very pleased. After initial report about damage to my sofa the company was quick to respond and it was only a short wait before someone called to remedy the fault which was a stain on the sofa . Would not hesitate to recommend

Darren visited us today and restored our furniture “as new”. Darren arrived when he said he would, he was friendly and efficient. Thank you to Darren 👍

Excellent service repair to charging port on recliner chair. Engineer was professional, polite and very knowledgable. I was kept up to date with appointments and arrived as expected.

Alun was very polite and friendly and informative of the process and explained the insurance cover clearly so I understand what he was able
To do. My sofa was cleaned and I saw a massive difference, the proof was in the colour of the water at the end.

Guardsman furniture professionals
Outstanding service always. Prompt, efficient and helpful.
Alun was a really lovely chap, and explained the process clearly. A very polite professional chap. I can't speak highly enough of him, the company and the service I receive.
Sadly so rare these days. Well done!

Claim submitted and was dealt with quickly and efficiently. Kept up to date with progress and when the technician would contact us.

Very disappointed with how long it took to repair our settee was told 2 weeks but took an extra week to fit a new switch all together 5weeks very pleasant engineer no problem with him just the customer service

We had such a helpful, quick and supportive service. Highly recommend. Thank you so much