Guardsman UK Bewertungen 6'552

Very prompt and responsive . And well delivered clean up !

I highly recommend Guardsman.
the whole process from the initial call, to the technician doing the job, was straight forward.
The technician was very knowledgable and did an excellent job.

Waste of time, they don’t want to actually do anything. Don’t be fooled by dfs making out if they will cover for pen or accidental damage when actually they come out then basically say youv mis used your sofa! Will never buy insurance again and it’s put me off buying from DFS!

Great guy that came over, really helpful, did a good job

Communication was pitterful
No one wanted to help
Took an age to get any kind of appointment.
But on the plus side if there is one the tech who did arrive was very helpful and very professional

Workman was friendly, professional and exceptional good and great at diagnosing the problem

They did exactly as they said they would. Firstly they sent a wipe which was brilliant and took of 99% of the stain .I contacted they and explained and they then sent out a gentleman to remove remaining residue ,which was 100% successful.I am delighted with the service and outcome . A very easy company to deal with.

Guardsman provide an excellent service. Workmen are very professional and do an amazing job. Delighted with their workmanship. Very happy client.

David was very quick and friendly !! now my sofa looks absolutely amazing would definitely recommend.

The upholstery professional that attended was brilliant. Very knowledgeable and very good at what they did. Shame they are retiring. But either way, they were 10/10 on all counts.

I made a repair claim in March 2025, it took until March 2026 to get a technician booked to carry out the repair as apparently the manufacturer of my sofa was in Italy and there was delays in getting the parts. The appointment was booked for a month after I received the parts, another lengthy delay !
It was a 2 day appointment as there was a couple of repairs needed. I was told the technician would arrive between 12-5. At 4pm on the day I called guardsman to make sure he was definitely coming, I was told, yes he would definitely be here as I was on the job sheet. No technician arrived.
I called at 9am the next morning,I was put on hold for a few minutes then to be told the technician had actually passed away a few weeks before!!! Absolutely appalling that guardsman hadn’t allocated his jobs to another technician or even bothered to notify customers who were expecting their repair to be carried out of this development.
I have lodged a complaint and been told I’ll now need to wait weeks again for a technician to be allocated the job
Guardsman are a shambles of a company, they don’t have a clue what they are doing with regards to customer service and I will never take guardsman insurance again when buying a sofa, it’s not worth the paper it’s written on, and I would advise anyone offered this insurance not to take it, if you need to make a claim for a repair you are in for a lot of stress trying to get one

Didn’t really do much and cleaned just the actual spot that was stained ,but wasn’t completely gone after .Also if there with a whole machine that cleans I think they should clean whole sofa so all clean .My verdict is the man that came to clean my sofa did the bare minimum

No nonsense sorted my sette out quickly and without any hassle.

It took 4 months to repair my furniture after several visits from engineers who only took photos!!!!

What an absolutely amazing service from Mark, friendly, attentive to my situation with these expensive Nattuzi leather recliner sofa, showed true empathy. He did a wonderful job with the marks on the leather lumber bar, just outstanding. Will highly recommended Guardsman and of course Mark. Thank you so much.

Exceptional service from Russell. Assessed the problem and quickly went about fixing the damage.

The repairs to our settees were completed as promptly and efficiently as possible. We were happy with the work done and the technician was very helpful.

Sean had a lovely demeanour and did a fantastic job! Ink stains totally gone, no messing about, done quickly and efficiently. Can’t speak highly enough of this company as a result.