Guardsman UK Bewertungen 6'552

They send you the contract in a password protected PDF but not sending you the password.
When trying to contact them for the password you're simply ignored.

Possibly the worst company to ever have to deal with.
9 months we've been waiting for a replacement and we are still waiting. They constantly blame delays, and when the day comes to your next supposed delivery you get radio silence. If you're gonna buy a piece of furniture from somewhere and get insurance on it be sure that this isn't the company.

Swift communications via text and very quick work done on the sofa with great results.

Would give no stars if possible! Our dog wee’d on our brand new sofa a few days after delivery, contacted guardsman who sent someone out, they sprayed the down filled back cushion and said it would break down the odour and neutralise it, a few days afterwards we realised the smell was still there, however guardsman had closed our claim I put in a complaint and have now been told they don’t cover a second visit to remove odours caused by a stain! The feather down cushion needs replacing and they have washed their hands of it!! Total waste of money and a rip off, do not pay for their so called insurance!! Definitely mis sold and I hope at some point there will be compensation for customers sold this load of rubbish

Our electric sofa would not recline, 1 simple call and the problem was diagnosed, we took a photo of the switch, and it was replaced and working again in a timely fashion, thank you

Great job, thanks

They did not fix my electrical fault even though I have the correct policy. Technician said I’m just here to take pictures. They closed my claim without contacting me. I complained and they still haven’t responded to my complaint,

Our Electronic reclines chair was repaired in a Timely and professional manner by the Gaurdsman technician Adam who was very helpful and Polite manner.

John C. was very professional and friendly, became on time, took care about repair successfully, sofa is like new.

Absolutely useless and fraudulent insurance policy sold in partnership with furniture manufacturers. Avoid by all means! You pay so much then met with reasons why you can’t claim for accidental spillage… So what exactly did I pay for ??

As always, very professional service and a really lovely operative came to sort a water stain. I would definitely recommend plus Kim sent me details prior to the appointment.

We had David visit on 1st April 2026 and he was fantastic, very friendly, helpful, and knew exactly what to do to fix our sofa. 3 different areas completed in one visit, sofa looks amazing, thank you very much,

Absolute waste of money. I have accidentally broke my bed base. Registered the claim and been told is structural fault...Accidental damage is no covered....unbelievable and insulating!

Honestly useless. The portal barely gets responded to. I reported damage to my leather sofa in September had to wait 12 weeks and all the usual stuff. Got the new covers delivered to my house and deliberately didnt take them out of packaging incase of any damage. Then technician turns up weeks latee and as soon as he removed from packaging he noticed that they have ink on them and because of them being new and the sofa being 2 years old they are different in colour.

He said he would send a report to let them know that every single aspect of the covering will now need to be replaced and now I've been told that is at least another another 12 weeks. Gonna be a year before this gets sorted.

Also have a complaint pending that took 8 weeks to apparently respond to and low behold on the last day of the 8 weeks get told 'sorry we still haven't resolved your complaint, feel free to go to the ombudsman.' Yeah, got all day to go through all this nonsense.

Really easy to submit a claim, I had to wait a few weeks for an appointment but my technician was lovely. On time, professional and did a great job

Called beforehand appointment arranged rep arrived spot on time and did job quickly and gave good advice going forward.

Adam from Guardsman came out to repair our leather settee and we couldn’t be happier with the results. From start to finish, the service was professional, efficient, and clearly carried out with great attention to detail. Adam was knowledgeable and took the time to explain the repair process, which gave me a lot of confidence.

The quality of the workmanship is excellent — the damaged area now looks as good as new, and the colour match is spot on. You’d never know there had been a problem , he also made sure everything was clean and tidy before leaving, which we really appreciated.

Overall, I’m extremely pleased with the outcome and would highly recommend this service to anyone needing leather furniture repairs
what a fantastic result!

Dont buy any product from them. I got furniture insurance and there was damage to the upholstery and they just circumvented the whole thing. I have sent email after that and they are not responding at all. Please avoid them, its a scam. I am taking them to consumer court as its a straight forward fraud

I took out a policy for my sofa specifically to cover accidental, one-off damage. I recently submitted a claim after spilling water from a bottle onto my sofa — a straightforward incident that clearly falls within the terms of the cover.

A technician visited and confirmed the water damage. However, my claim was then denied on the basis that there were additional, unrelated marks on the sofa. These other stains were not part of my claim, nor were they the reason for my request.

It feels like the company is using unrelated wear or marks as a technicality to avoid honouring a valid claim. The policy is supposed to cover specific accidental damage, not require the entire sofa to be in perfect condition before any service is provided.

This approach is misleading and undermines the purpose of having the policy in the first place. I paid for cover against accidental damage, and when I needed to use it, it was declined for reasons that are not reasonable or fair.

Do not recommend this company based on my disappointing experience.

Very patient understanding and professional