Guardsman UK Bewertungen 6'552

Great service from start to finish. The engineer was good came an done the job within an hour, And very friendly.

We purchased a 3 seater and 2 seater Chesterfield settees, 4 years ago and took out Guardsman Insurance as they weren't cheap purchases.

Last weekend, by chance we noted that one of the studs on the 2 seater had pulled through, due to a thread coming loose, in an area of no wear n tear, as it was on the top of the backrest.
We contacted Guardsman to raise a claim for a fix, including pics.

2 days later, we receive a "not covered" response, saying it was "part of the framework" and therfore not covered.

How can deep studs, pulling leather down be part of the framework?

If all the studs pulled through, the settee would not collapse.

You buy a deep studded settee because you like the look of deep studs.

BEWARE if Guardsman are offered
when buying anything, check the fine print.

When we replace them, we will ensure Guardman are not involved.

Service good and easy to arrange guy turned up as expected, repaired/patched flaking are which appeared fine at time but since repair deteriorated and flaking again

Terrible service took out full service cover on my new cream sofa for unlimited stain removals etc they don't tell you it takes them 3 month to come out. Would never get ripped off again taking the cover out.

Fantastic experience with a valued and honest tradesman who exceeded our expectations.
We would recommend Sean without any reservations.

I purchased some expensive furniture from DFS a couple of years ago. I never normally bother with these policies as i know how most companies work. However the sales person was adamant it would cover me for pet damage as we have 2 ragdoll cats. So i took the policy and paid something like £350 for this policy. Had a few scratches so i called them out to repair. It was pretty farcical the process i had to take photo's upload stuff, fill in forms etc, it certainly wasn't easy and as a financial adviser myself i fill in online forms for a living. Anyway someone was booked to come out to repair it around a month later or so i thought. The guy came out stayed about 30 mins took some pictures and then said he needed to send these details into Guardsman which was confusing. Then i got a letter saying my claim was declined!

In my opinion this company is a joke. I would never use them again and i would urge you not to give these scammers your money. Just take the risk and if you have a problem you can deal with it then.

I am now in the process of raising complaints and trying to get a refund for a policy that is quite simply not fit for purpose. I feel badly let down by this company. AVOID AT ALL COSTS is my advice to you.

Once we had the visit, the experience was excellent - the gentleman worked really hard to remove the stains with an excellent result. I marked it down because initially we were promised to receive 'wipes' in the post which never arrived. Clearly would have been inadequate anyway

My reclining chair seat springs had become uncomfortable. Guardsman changed to firm cushion as requested. All done at home.
No problem. No quibble! Thank you Guardsman.

The specialist came and was professional and friendly and carried out a good job.

The Guardsman technician was very friendly and respectful. With great care he successfully removed the ink stain from our sofa. You would now never know it had been there. Very happy with the service.

Very bad service, both dfs and garsman, i covered my sofas when the technicians came reported no damage but my sofa is cracked and piled, I recommend dont buy of dfs and dont believe gardsman, both rubbish, dfs products has no quality and gardsman is gives you the reasons which don't cover your furniture

I had one phone call to arrange a date - no time confirmed no contact details given in case of need to cancel. Attended and very blunt and unhelpful with our issue

Very poor service from guardsman paid extra for cover just incase anything happened and both claims put in were rejected so not worth the paper its written on passing me back and forth to dfs .would not reccommend to anyone paid £300 for extra,insurance cover not happy at all with guardsman issues still ongoing .

I’m very disappointed with my experience with Guardsman Furniture Protection.

I made a claim for damage to my leather sofa, which cost over £4,000 and is less than 5 years old. This is the only time I’ve ever used the policy since purchasing it, so I expected the process to be straightforward and fair.

When the technician visited, I was advised the damage appeared to be caused by pet damage, which I understood is covered under the policy. However, the repair carried out was not satisfactory, and when I raised this concern afterwards, I was then told the issue was being classed as “wear and tear” and therefore not covered.

This directly contradicted what I had been told during the assessment visit and left me feeling that the decision changed after the fact.

For a protection policy that customers pay for to give peace of mind on expensive furniture, I expected clearer communication and a more consistent outcome. I would appreciate Guardsman reviewing this decision and contacting me to resolve the issue fairly.

Complete joke of a company. Electric recliner broke in December estimated dispatch of replacement part end of May! Who knows how long after that to get technician booked to actually fit it.
Dont waste your money on this company !

Very happy with the whole process. Was very easy to organise the repair. Wesley, the technician who visited today, was helpful and knowledgeable. Very happy with the repair. Would definitely recommend to others. Many thanks 😊

Wesley kept me up to date with the time of his visit. He was very respectful and offered to take off his shoes. He was very helpful and knowledgeable and was able to help with the issue straightaway.

Gentleman, sorry I've forgotten his name, was polite, thorough in checking all my furniture for what to me was loss of padding & softer than I wanted. Unfortunately he was not able to do anything because my furniture had not lost the 30% resistance that is Guardsman measure.
He gave me time to chat through everything, gave me workable suggestions. Confirming that I have another 18 months left on the account. And I can call anytime in the future to review the status of my furniture. Visit was on the 19 February 2026

I purchased a guardsman cover last year for my sofa and had to use teh service to cover a spillage. The work was done but getting it done and communicate with the company is a joke. The only way to communicator with guardsman was to complete a claim form, once that is done the website through the claim is the main way they want to communicate, no telephone number is offered up. When you eventually find your way around the website to communicate and send a message, I found I had to send 3 messages and ring up just to get a response. I chased them as the day of the engineer coming out we had no confirmation of time which was part of the agreement. After I spoke to someone by ringing the only number I found...and that took a while, and a long drawn out conversation with no reason why they did not EVEN respond 3 times, it was pushed through as a complaint. I did not ask for this, it was done anyway. I have had a number of delayed communications informing me that there is a delay in teh investigation and that it will be addressed soon. I eventually received the response today after I beleive December or january when the complaint went in. The response accepted that there was an extended delay in response but believed that at times this can happen and basically that is all they have given me as an excuse. There is no acknowledgement about NO response to 3 messages sent, and only 1 response through it all. The communication is very poor, and now it shows that they cannot even investigate a concern properly and give it the full and fair treatment it deserved. I cannot respond, only take this to the ombudsman, which is mostly not done due to the hassle of it all, which they have put me in a position to do the same. It has gone on too long. They win the battle then, but do not deserve any praise for the companies attitude towards customers. They say that they are striving for first class customer services, but they will never get there with this kind of behaviour. Guardsman, before you respond back to this making excuses and trying to make me out to not giving you a fair chance, you should read back on what the complaint was actually about, and investigate it properly next time as you have not answered why they did not respond AT ALL in the letter sent to make a fair assessment of the complaint.

As expected by the response, the complaint was not resolved it was concluded with little actaull investigation or answers to the actual complaint. It did not appen professoonally and I was only given 1 option to go to teh ombudsman which I am not wasting my time with. You clearly have not taken anything on board with regards to teh complaint and what you did not do. This is a site to show whether a company is triustworthy and as a compnay I do not feel you are. So many issues with one problem and poor investiagtion response. I have the right to say how I feel and give an explanantion as to why. I am happy for ypou tocontcat me woith an appropriate respoinse but to date that has not happened and do not feel you even want to based on eth investigation and the generalised response here.